EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My charger doesn’t work. It disconnects after a few minutes. The app is very basic and the Wi-Fi function keeps failing. I’ve only had 30 minutes of charge since it was fitted last week. I’ve emailed EO but no response.”

Helpful Report

Posted 3 years ago

“Really wanted to give this charger a 5 star review but unfortunately 3 big things that make that not possible: 1.) You have to have separate accounts for each charger so if you're getting more than one (we have 2 for our 2 electric cars) then you have to log out of one and log back into the other 2.) Solar bypass pulls more than the bypass amount and doesn't look into where the energy is coming from. So once a solar export starts it'll kick in and drain your home battery or pull more energy than the export pulling peak power off the grid, or more often than not both. 3.) Hidden charges, did you get told you have to pay for the app every single month after 3 years or you'll loose access to the charge scheduling, solar bypass etc... No me neither, don't get me wrong I've nearly 3 years for them to change that policy before it impacts me but very, very, very naughty. It's a real shame as the chargers themselves are exactly what we hoped for small, discrete and fit in with the building. If it wasn't for those three problems I'd happily give them a rave review.”

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Posted 3 years ago

“Charging unit failed not long after installation. I have been repeatedly told they would fix it, then replace it but months on i'm still left with a faulty unit while they 'work on a fix'. I have asked for the unit to be removed and a refund issued and they say they will arrange for an installer to remove the unit but there's always an excuse. AVOID!”

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Posted 3 years ago

“We have had to wait 3 months for an installation appointment after they took our money in advance. On the day of the appointment the engineer failed to show up and communication was poor from the office.”

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Posted 3 years ago

“Good communication throughout from EO, and very helpful engineer on site upon install.”

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Posted 3 years ago

“I have been experiencing problems since day one of the installation. Youe technical support team takes too long to come back with support. I have been able to charge the car for a full week now and I am strat losing faith on your ability to resolve this ongoing problem within and acceptable timeframe and soon will regret to have used EO”

Helpful Report

Posted 3 years ago

“Incredibly impressed by the entire purchase and customer service experience. The install went great and we’re delighted with our EO charger, looks great on our period property especially in the Matt Black. Would give 5 stars if the application was updated to match the quality of the rest of the experience. The application is incredibly clunky and dated.”

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Posted 3 years ago

“I must congratulate the whole team from my initial enquiry to the installation . Your continuing communication during the process was excellent. James Sangster and his installation team were highly professional with a real “Can do” attitude. Not only was the installation very precise and tidy but they cleaned all arisings as they went along.”

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Posted 3 years ago

“Great experience from start to finish. Communication was perfect, from the quote by Jade in the sales team to Caroline's excellent organisation of the work. The flexibility around install dates was also appreciated when my plans had to change. Dom then did an amazing job of installing the box, getting it setup and talking through using it.. Would highly recommend to anyone.”

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Posted 3 years ago

“Whilst I cannot review the actual charging as our ev has not arrived yet, I will say the process of getting the charger, government grant and the installation was easy , efficient and in the case of installation the engineer, Toby, was very helpful and knowledgeable. Overall the process so far has been excellent, hopefully when we get the car the charging will also prove to be effective. Steve Harbour”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Really very satisfied & would recommend without hesitation. Excellent communication, I was kept up to date throughout & the installer arrived on time & was a gentleman.”

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Posted 3 years ago

“Company pay over 500 pound and asking customers extra £50 pound very disappointed”

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Posted 3 years ago

“excellent customer service and product from beginning to end.”

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Posted 3 years ago

“Charger was fitted on the day no hassle just as jade said in previous mail fitted in half the time in bad weather. Understand now why so many questions and photographs before hand .first class service highly recommend thank you”

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Posted 3 years ago

“Professional and friendly installation - a complicated job and George managed to do it with the best possible result. Haven’t actually tried the charger yet because the van broke down”

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Posted 3 years ago

“Great install by John at plug me in.”

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Posted 3 years ago

“good professional install, slight issue with wifi but i am assured will be fixed retrospectively”

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Posted 3 years ago

“Good experience”

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Posted 3 years ago

“The service was good but the contractor had to come back as it was not charging the vehicle.”

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Posted 3 years ago

EO Charging is rated 4.3 based on 1,216 reviews