Ernest Jones Reviews

2.7 Rating 127 Reviews

43 %

of reviewers recommend Ernest Jones

Company Reviews

Questions

Metrics

2.7

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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How quickly does Ernest Jones resolve customer queries?

Helpful Report

(1 day ago)

Greater than 42% of reviewers feedback is Ernest Jones takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

80.56%

Industry Average

“ I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you ”

- Myra

“ Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me ”

- Anonymous

“ I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service ”

- Chloe

Ernest Jones Reviews

Customer Service - Good