“Cancelled a policy and they claimed they were unable to refund the owed money because I had since changed banks. Claimed that it would be illegal to even send me a cheque. Absolute nonsense, blatant theft.”
“They take your money all looks fine but wait until you claim they will rob you all over again. We were burgled they lied about speaking to our locksmith in order not to pay out. How low can you go!!!!!”
“Thanks for making my replacement car more challenging, not only was I NOT responsible for an accident which ended up writing off my car, I'm also now £1500 short of being able to buy a car because of the incorrect valuation of my car by esure's engineers who hide behind "guide prices" not taking into account what it's going to cost you to buy the car on the market. Be warned - choose this insurance if you want a challenging process 👍”
“Esure owed me my direct debit from 29/3 as it was to late to cancel it when I cancelled my policy with them I was told by the agent it would be returned within 5-7 days I also paid a cancellation fee to them, I contacted them today because I have not received my payment back to be told by another agent I am not entitled to it no reason just no when I said the other agent said it I would be refunded it this one told me I was misinformed and they think that's it, they clearly do not train their staff very well when they feel it is perfectly ok to misinform the customer and we will just accept it, what do they preach... if you give US misinformation your policy is void but it's ok for them to do it how is that ok short answer it's not”
“Be careful if you allow an Esure policy to renew; they drop your level of cover and increase their charges. No claims made. Went to Sainsbury’s- much better coverage and £300 per year cheaper. Loyalty doesn’t pay with this company”
“Be aware if you allow Esure to auto-renew your policy. They’ll drop your cover and charge you double with no claim made. Customer Services couldn’t tell me why. Got much better cover and for £400 less per year with Sainsburys. Esure good for one year only but they will rip you off after that. Avoid”
“Don't rate this company at all,always costing more for the favorite admin fee and thats how they keep getting more money out of you. Also when you change a job it's always more money never less funny that .”
“’ve had a few years with esure and everything was fine. This time, they sent me a request of proof of address, I sent it to them the same day.
A few weeks later they tell me my insurance has been cancelled. Naturally I called and tried to solve the matter, I proved I sent the email the same day it was asked for and they still cancelled the policy AND charged me the cancellation fee!!
They claimed they sent out warnings, which was a lie, no email, no phone call no letter. I sent them the proof as soon as they asked for it, I had no fault at all, but I was charged £60. Would not recommend.”
“Esure, I dont really dont know how to put into words how I feel, I understood that insurance companies were there to help in difficult times, esure in my experience presume anyone who makes a claim is guilty before innocent, multiple letters sent to me asking for my personal data, taken my car without informing where it even is? Absolutely disgraceful yo”
“My partner suffered a stroke and was in a coma Esure hounded me when i cancelled the direct debit and i explained that he was in a coma and they asked for written permission from him before they would discuss with me ,they had no compassion and emailed and phoned ,dismissing what i had told them and suggested even though the car was never going to be driven again id have to pay immediately as Enforcement officers would issue a fine ,i was already under so much stress and they just dismissed anything i said and they took a n unauthorised payment from my sons account and told me it was authorised ,but my son had not made such an arrangement ,really find them uncompassionate and really feel harassed by them and am desperate now to get rid of the car and INSURANCE ,i have live chat as evidence and emails ,”
“I moved to esure as they gave me a good quote for my car at the time. Mid policy I've changed my car. It was easy enough to change the car details online and it didn't cost me any extra.
However I have a personal registration and as this wasn't put on the new car straight away as I had to wait a week for DVLA to swap things over. I called ensure to change the registration to the new one as I'd submitted the online forms and it had rejected. The lady on the phone charged me £29 for this privileged. How can you justify such a large admin fee for a simple task!!. I insure three cars and did intend to move them all to esure but not anymore. I've never been charged this much money for an admin task by any other insurance company.”
“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”
“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”
“Was really disappointed that I was dismissed due to me not being unable to work from home due to mental health issues.
Team leaders and HR staff are deceitful liars so I now have to go to a Tribunal.
I would certainly never recommend them and suggest customers do the best thing and not insure with the.”
“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”
“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”
“esure never sent me a renewal quote and when I checked it had gone up quite a lot. I changed my vehicle but it was a like for like car. I have found quotes that are a lot lot cheaper for the same policy but they refused to price match. Cancelled policy but still being charged £60 to do so. Will not be recommending Esure to any body else.”
