“AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS
A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car.
I reported this to acorn insurance my insurance company and I was told To call ESURE the drunk drivers insurance company ... I called esure they collected my car and they have had my car for almost 2 weeks esure then came back to me and said they can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... no one from esure contacted me at all the first I knew about this was when enterprise the courtesy car company contacted me Friday afternoon stating esure was not going to pay for the hire anymore and I was going to be left without a car after more than 4 hours and speaking with 8 different people who couldn’t help me I finally got a call from Catherine who was dealing with my claim she apologised and said she was meant to call me but she was waiting to hear from other departments she stated she was new to the role and she was told that even as it was a drunk driver she was told they could still repair my car but she had been miss informed and that they should not have offered to fix my car and I needed to go through my insurance company they did allow me to keep the hire car until Monday as I have vulnerable parents what a mess they said they are not refusing to fix the car but the car would be returned to me and then my insurance company have to deal with them very very poor customer service and I think your staff need to be trained to a high standard not to make these mistakes and cause unnecessary stress to people I have been left with no option but to take this further to the auto motor ombudsman”
“Rubbish company, guys stay away from this robbers and thieves please i warn you. They fu.k up my life because of nothing, they are the worst company every been made, stay away guys trust me stay away from this company.
Rubbish rubbish , the God gonna punish this idiotts because they play with the people i was put in very bad situation because of them. Dont ever ever insure with them Guys trust me NEVER”
“Not happy with the price compared to other companies and was ripped off from day 1... Cancelled policy due to how expensive and added fees... Not Happy at all..”
“Worst renewals experience!
I was given a renewal quote and I said I’d shop around, came back to them and after 30mins and my renewal quote had expired and the new quote was now £70 more!
Past 3 years I’ve always had insurance with Esure purchased through money supermarket and esure always came out the cheapest however when you call them up to get it at that rate they always refuse and get me to buy it online. It’s a frustrating process online and phone with Esure.”
“Cheap quotes for a reason. Awful second rate company who refer to their Terms and conditions continually. Could not speak to a Supervisor / Manager to discuss a dispute due to "Covid " , but Covid didn't stop them implementing their admin fees !!!! Poor, shamefull company. Pay a higher premium for a more professional insurer otherwise avoid like the plaque. Awful , awful, awful.”
“Phoned up and spoke to an EXTREMELY RUDE Scottish man called Martin.
The call quality his end was awful and he was speaking far too quickly. So I very pleasantly apologised as I couldn't hear him properly, and asked could he repeat what he said, and he ANGRILY SHOUTED the sentence back to me and hung up. He needs to be sacked IMMEDIATELY.
Call was 30/09/20 at 17:55pm (the call connected after a 25 min wait in the queue.)”
“Car was stolen and they offered 6k less than than it was worth. Do not use them. Terrible to speak first check they sent was for £130 as a scare tactic. Then they same you accepted the offer. No negotiation, I am not sentimental about cars but know how much they cost to buy. Feel utterly let down through no fault of my own. Would never use again or ever recommend to anybody. It is wrong and reported to financial ombudsman.”
“Left me stranded after a crash despite having fully comp and breakdown, refused to reimburse the 130 pounds taxi fare I had to pay to get home, denied I took no claims protection despite having 4 years.”
“My insurance was cancelled without informing me ! I was driving around with no insurance with my children in the car ! They said they sent me a letter and email WHICH I NEVER received asking for mor information ! I explained I couldn’t send the details until I was home as I was away with my children ! To which they said it’s not there problem!! I was stranded with my 7 year old boy so we had to walk home 6 miles as car is no longer insured disgusting attitude disgusting company !!!!”
“I think one star is being generous with these clowns. I dont know where to even start with esure.
I took my policy out last year and my term ended last month i got the policy from one of the comparison websites Moneysupermarket i think it was i cant remember done it on the website and a few days later i got a email saying to give them a call as they needed to talk to me about my policy so i phoned and got through to emma/gemma stating that they might not be able to insure me as agreed via the online policy as my car had modified suspension and they were not sure if they were insuring cars with modified suspension etc anymore.
So after her speaking to her manager they were going to honor the policy as per my online agreement, I told gemma on the phone i would not want to auto renew next year as i always tend to go somewhere else as you never get a good offer anyway. So emma put a note on my policy stating i did not want to renew with them and confirmed to me that it had all went through and it would not automatically renew.
My insurance with esure ran out last month so after my last payment i cancelled my direct debit with them and over the last 3 weeks i have been receiving some nasty letters from them stating after my policy had ended they tried to auto renew my policy and as i had cancelled the direct debit they could not take the payment and had now cancelled my policy and i owed them a admin fee etc of £37
I then phoned esure to see what they were playing at and got told it was a error on their behalf and i did not owe them anything and just to ignore that letter.
2 weeks later i received another letter stating that i now had till the 15th to pay up or they would have no other choice but to get a debt collection agency involved.
I then phoned them again and by this time i have had 3x letters and a few really cheeky emails from esure. So i get through to them and the woman proceeds to tell me that they might be able to waiver what i was due them.
I then proceeded to tell her that she could do what she liked but i wouldnt be paying them another penny and been told on the phone 2 weeks prior it was there error, i then got told she would have to put me on hold to speak to someone in accounting to see what was going on.
I then hear back from her saying that the letter that had been sent out was a mistake and i did infact owe the £0 i then questioned her asking why a letter threatening me with debt collectors etc would have been sent out automatically at this point i asked to speak to a manager and got told there were no managers near by her and she was not allowed to go over to her managers seating area ? Maybe press a button on your phone and transfer me to your manager would have been a good shout but no that didnt happen.
So by this point im really not happy and starting to lose my patience with them and ask if the call is being recorded to which i get the reply "yes our calls are recorded"
I then tell her if i get one more email or letter through my door i will be going on every review site and social media site to tell everyone how horrendous there company is. Then i get the "we're very sorry" the usual nonsense.
I then get told that there is a note on my account after she had double checked, That there is a note from the start stating i had discussed on the phone that i had not wanted the auto renewal.
So after all this i have been told a absolute bunch of lies from esure and it was all my fault because i had not cancelled the auto renewal. I have been harassed by these clowns for almost a month now for no reason and been threatned with debt collectors for nothing. This company could not run a bath never mind a insurance company if this is how there customer service is god forbid you have a smash or someone smashes into you total clueless avoid like the plague.”
“Avoid them
This is not the insurance you need. Stay far away from these scammers! I had insurance all year is finish then I requested to send me no claim bounce the send me then I go to another insurance company. I paid the full and final amount. After 2 months I received the latter from esure remaining balance £167.75. Absolute disaster”
“Needed to cancel insurance due to vehicle bought being returned due to serious fault, called and was advised Esure would be able to hold the account in abeyance until another vehicle was found.
At that time I queried an Isuzu D-Max as a viable replacement and was advised an estimated increase of approximately £100, given a 2012-16 Yukon model.
I have now called back a week later, now I have found one to purchase, and have been advised that Esure do not insure these vehicles.
The first CSA cut me off, the second had a system crash whilst trying to find a resolution, and the third advised me that a 5 door Isuzu D-Max double cab was insurable but a 4 door was not... ridiculous as all D-Max double cab pick ups have the same number of doors.
Was placed on hold while CSA spoke to another department to clarify.
Cancellation fee waved, but the poor advise given is still reason to not recommend.”
“Had a accident which wasn't my fault an was left without a hire car e sure then told me they use separate hire car an repair companies of which I had to ring an email to sort out myself 😢😢😢😢😢”
“Absolute shithouses they are!! Had my house burgled and both cars stolen! My partners was with direct line who have now completed his claim and settled it!! Mine however is a different story!! Spoken to in a condescending and rude manner by TWO members of their staff!! Never in my life will I go with these cranks again! There is a reason why these parasites come up cheapest on price comparison sites!! It was Sheilas wheels but they are esure!!! They are disgusting!! And I shall be forwarding a complaint to the ombudsman regardless of how they settle my claim simply because of their attitude so far!! It’s unacceptable!”
