“Not happy with the price compared to other companies and was ripped off from day 1... Cancelled policy due to how expensive and added fees... Not Happy at all..”
“Worst renewals experience!
I was given a renewal quote and I said I’d shop around, came back to them and after 30mins and my renewal quote had expired and the new quote was now £70 more!
Past 3 years I’ve always had insurance with Esure purchased through money supermarket and esure always came out the cheapest however when you call them up to get it at that rate they always refuse and get me to buy it online. It’s a frustrating process online and phone with Esure.”
“Cheap quotes for a reason. Awful second rate company who refer to their Terms and conditions continually. Could not speak to a Supervisor / Manager to discuss a dispute due to "Covid " , but Covid didn't stop them implementing their admin fees !!!! Poor, shamefull company. Pay a higher premium for a more professional insurer otherwise avoid like the plaque. Awful , awful, awful.”
“Phoned up and spoke to an EXTREMELY RUDE Scottish man called Martin.
The call quality his end was awful and he was speaking far too quickly. So I very pleasantly apologised as I couldn't hear him properly, and asked could he repeat what he said, and he ANGRILY SHOUTED the sentence back to me and hung up. He needs to be sacked IMMEDIATELY.
Call was 30/09/20 at 17:55pm (the call connected after a 25 min wait in the queue.)”
“Car was stolen and they offered 6k less than than it was worth. Do not use them. Terrible to speak first check they sent was for £130 as a scare tactic. Then they same you accepted the offer. No negotiation, I am not sentimental about cars but know how much they cost to buy. Feel utterly let down through no fault of my own. Would never use again or ever recommend to anybody. It is wrong and reported to financial ombudsman.”
“Left me stranded after a crash despite having fully comp and breakdown, refused to reimburse the 130 pounds taxi fare I had to pay to get home, denied I took no claims protection despite having 4 years.”
“My insurance was cancelled without informing me ! I was driving around with no insurance with my children in the car ! They said they sent me a letter and email WHICH I NEVER received asking for mor information ! I explained I couldn’t send the details until I was home as I was away with my children ! To which they said it’s not there problem!! I was stranded with my 7 year old boy so we had to walk home 6 miles as car is no longer insured disgusting attitude disgusting company !!!!”
“I think one star is being generous with these clowns. I dont know where to even start with esure.
I took my policy out last year and my term ended last month i got the policy from one of the comparison websites Moneysupermarket i think it was i cant remember done it on the website and a few days later i got a email saying to give them a call as they needed to talk to me about my policy so i phoned and got through to emma/gemma stating that they might not be able to insure me as agreed via the online policy as my car had modified suspension and they were not sure if they were insuring cars with modified suspension etc anymore.
So after her speaking to her manager they were going to honor the policy as per my online agreement, I told gemma on the phone i would not want to auto renew next year as i always tend to go somewhere else as you never get a good offer anyway. So emma put a note on my policy stating i did not want to renew with them and confirmed to me that it had all went through and it would not automatically renew.
My insurance with esure ran out last month so after my last payment i cancelled my direct debit with them and over the last 3 weeks i have been receiving some nasty letters from them stating after my policy had ended they tried to auto renew my policy and as i had cancelled the direct debit they could not take the payment and had now cancelled my policy and i owed them a admin fee etc of £37
I then phoned esure to see what they were playing at and got told it was a error on their behalf and i did not owe them anything and just to ignore that letter.
2 weeks later i received another letter stating that i now had till the 15th to pay up or they would have no other choice but to get a debt collection agency involved.
I then phoned them again and by this time i have had 3x letters and a few really cheeky emails from esure. So i get through to them and the woman proceeds to tell me that they might be able to waiver what i was due them.
I then proceeded to tell her that she could do what she liked but i wouldnt be paying them another penny and been told on the phone 2 weeks prior it was there error, i then got told she would have to put me on hold to speak to someone in accounting to see what was going on.
I then hear back from her saying that the letter that had been sent out was a mistake and i did infact owe the £0 i then questioned her asking why a letter threatening me with debt collectors etc would have been sent out automatically at this point i asked to speak to a manager and got told there were no managers near by her and she was not allowed to go over to her managers seating area ? Maybe press a button on your phone and transfer me to your manager would have been a good shout but no that didnt happen.
So by this point im really not happy and starting to lose my patience with them and ask if the call is being recorded to which i get the reply "yes our calls are recorded"
I then tell her if i get one more email or letter through my door i will be going on every review site and social media site to tell everyone how horrendous there company is. Then i get the "we're very sorry" the usual nonsense.
I then get told that there is a note on my account after she had double checked, That there is a note from the start stating i had discussed on the phone that i had not wanted the auto renewal.
So after all this i have been told a absolute bunch of lies from esure and it was all my fault because i had not cancelled the auto renewal. I have been harassed by these clowns for almost a month now for no reason and been threatned with debt collectors for nothing. This company could not run a bath never mind a insurance company if this is how there customer service is god forbid you have a smash or someone smashes into you total clueless avoid like the plague.”
“Avoid them
This is not the insurance you need. Stay far away from these scammers! I had insurance all year is finish then I requested to send me no claim bounce the send me then I go to another insurance company. I paid the full and final amount. After 2 months I received the latter from esure remaining balance £167.75. Absolute disaster”
“Needed to cancel insurance due to vehicle bought being returned due to serious fault, called and was advised Esure would be able to hold the account in abeyance until another vehicle was found.
At that time I queried an Isuzu D-Max as a viable replacement and was advised an estimated increase of approximately £100, given a 2012-16 Yukon model.
I have now called back a week later, now I have found one to purchase, and have been advised that Esure do not insure these vehicles.
The first CSA cut me off, the second had a system crash whilst trying to find a resolution, and the third advised me that a 5 door Isuzu D-Max double cab was insurable but a 4 door was not... ridiculous as all D-Max double cab pick ups have the same number of doors.
Was placed on hold while CSA spoke to another department to clarify.
Cancellation fee waved, but the poor advise given is still reason to not recommend.”
“Had a accident which wasn't my fault an was left without a hire car e sure then told me they use separate hire car an repair companies of which I had to ring an email to sort out myself 😢😢😢😢😢”
“Absolute shithouses they are!! Had my house burgled and both cars stolen! My partners was with direct line who have now completed his claim and settled it!! Mine however is a different story!! Spoken to in a condescending and rude manner by TWO members of their staff!! Never in my life will I go with these cranks again! There is a reason why these parasites come up cheapest on price comparison sites!! It was Sheilas wheels but they are esure!!! They are disgusting!! And I shall be forwarding a complaint to the ombudsman regardless of how they settle my claim simply because of their attitude so far!! It’s unacceptable!”
“I have never been insured with this company. But they put something online about me that is making it hard for me to get insurance. When I complained they tried to tel me I must of forgot I was insured with them. Up to now they have sorted nothing just left some kind of negative thing for other insurers to see. Absolute waste of breath speaking to this company. Avoid at all cost. I wasn’t even a customer and and have been left in a mess cos of them. I feel sorry for there customers.”
“Disgusting company. DO NOT USE ESURE!
They cancelled my policy 3 months after 1 missed payment during a global pandemic, while still taking payments.
I was NOT notified. Which resulted in being pulled over by police for no insurance. Which led to loss of job and place of residence.
Absolute shitstorm of a company.”
