Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly poor service, after our son was involved in a very minor impact esure weren't interest and rolled over pleasing the blame on our son and not discussing the incident. Rude staff and very poor service. Dont really care attitude. STAY WELL CLEAR!!!!”

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Posted 5 years ago

“Truly shocking service. Been with them for years. Two claims over five years, then they refuse to insure me again. In the meantime, they don't stop cross selling you home insurance, jeez.”

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Posted 5 years ago

“I had comprehensive car insurance with esure for about 2 years, last year somebody made a claim against me, after that he never called or presented any evidence to support the "claim". 11 lmonth's later esure told me that they still did not have any contact/evidence from whoever made that claim, yet they still told me that i have a "outstanding claim" that could affect my No Claim Bonus Discount. Even worse, after many, many phone calls, email, letters i was told that "the claim was no more" but when i ask for proof of my NCD, on the letter/email, it says that i still have a outstandig claim against me, even if the "claims department" says that they "deleted" that. In the end i moved to a different car insurance. PS: I would give 0(zero) stars for esure if that was possible!”

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Posted 5 years ago

“Car insurance was much higher than competitors when renewing and excess was crazy for the age of the car”

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Posted 5 years ago

“I had an accident. Other party were with Esure too. Claim was settled very quickly 50:50 even though I was not at fault and had photos, witness etc. Ombudsman involved and 2.5 years later they get their lawyers to look at it which is what they should have done at the outset. Lawyers decide I was not at fault. That is after the other side has made a personal injury claim against me which no doubt has been settled. Shocking customer service.”

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Posted 5 years ago

“I wouldn't want to rate this as a 1 star. This is such a poor customer service. As I was wanting to make a claim I was asked silly questions which were unnecessary such as private and confidential documents where I can't have any access to as it has nothing to do with me. It's just ridiculous to even apply for a claim in this”

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Posted 5 years ago

“They cancelled my insurance without contact before and i had to pay them extra fine because i checked few addresses because i was going to move to another house and it was important for me to know how much will i pay.”

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Posted 5 years ago

“Avoid this company paid last year £330, they send me a renewal letter with £600. When I call to don't renew the adviser Pipa turn off the call, poor costumer services.”

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Posted 5 years ago

“Yes I agree with the previous reviewer - in my wife's case they sent her a renewal for £900 when the previous year it was £400. On contacting Direct Line we obtained insurance fir £230 ! (and on checking the less favourable reviews on 'Trustpilot' it seems esure do this financial trick with other customers). Direct Line Great. Esure cannot be trusted.”

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Posted 5 years ago

“Would give 0 stars if I could bunch of con artists, cancel my policy twice with no reason then lock my account so I cant change vehicle then to top it off tell me they're canceling my policy cause they're is an error with the account! STAY WELL AWAY FROM THIS INSURANCE COMPANY!”

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Posted 5 years ago

“Rubbish Makes mistakes then you have to pay Avoid at all costs”

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Posted 5 years ago

“They are not contactable over the weekend so make sure you only have an accident Monday to Friday! They Couldn't provide a hire car for 48 hours and the courtesy car provided by the repairer will be a 3 door nissan micra not the same size as the car you have. The staff on the phone are totally unhelpful and unsympathetic. I will never use esure again and would advise anyone to avoid them too. Insurers are only as good as the support they give you when you need them. A lesson learnt!”

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Posted 5 years ago

“Phoned a couple of times to ask them.to change my email address but they failed to do this, they dont take the payments when it is due and then make out it's the banks fault and then they send a letter out to say they want the full amount. Not a very good company”

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Posted 5 years ago

“Shocking car insurance company took payment from my bank account then cancelled my insurance 2 days later and didn't inform me for 6 days! 6 days of driving with NO insurance then when I phoned to complain they have no complaints department and no manager to speak to will never use esure again customer service is shocking!!”

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Posted 5 years ago

“Waiting time and ridiculous ongoing messages impossible. Won't renew if this keeps up.”

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Posted 5 years ago

“Have esure home insurance, we got burgled on the 2nd November, called police fingerprinted house next day , called esure to make claim with list of stuff stolen, made it very difficult as did not have receipts for some of the the older items so they won’t payout, esure sent an independent lose adjuster who in his words where “ I can’t believe there not paying out this is a straight forward calm and if I was you I’d complain “ now having more stress having to go to the ombudsman, rude staff”

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Posted 5 years ago

“Esure even if you sold your car they make incredibly difficult to cancel your insurance. If you happened to be involved in an accident it’s extremely difficult to cancel your insurance. It seems like a money grab regardless...it doesn’t seem they are working for your interest even when you cooperating with them on whose at fault. Once this is eventually resolved doubtful l will sign up again...NO WAY!”

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Posted 5 years ago

“Absolutely disgusted at charges for first of all a number plate change ( on same vehicle) at a charge of £26:00 - then 10 days later after I sold the car a cancellation charge of £45 I had two cars insured with esure ... NEVER AGAIN !!! Other reputable insurers allow plate changes on same vehicle at no charge and allow amends on line . Esure do not allow this online amend and probably charge for the phone call too ( some 16 minutes hanging on listening to irrelevant options before speaking to someone) A very unhappy experience and one never to repeat !!”

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Posted 5 years ago

“Worst company ive ever been with they run you round in circles drag there feet and do not Chase any thing up STAY CLEAR #HAPPY TAKING YOUR MONEY AND NO CLAIMS”

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Posted 5 years ago

“My partner Janice called Esure today to ask for a house insurance quote. This was because unfortunately through no fault of our own, we could not do an online quote because there website wouldn't except the address of our new home. We were further told that because we had called we would only receive a 10% discount and not the 20% discount promised to online customers. After explaining our online issues to the sales advisor he advised us that the 10% discount was all he could offer. At the time,this was acceptable as we only wanted a quote. After approximately 38 minutes of the usual questions, we received our quote and said our goodbyes The sales advisor obviously thought he had cancelled the call when he commented to his colleague “She was a f@#king pain in the arse.” We both heard this very clearly. We have been a customer of esure for a number of yours and to say I was disgusted is and understatement. So much for esure’s “friendly staff who provide great customer service.””

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Posted 5 years ago

Esure is rated 3.4 based on 1,916 reviews