Esure Reviews

Name: Esure
Rating: 3.40

3.4 Rating 1,926 Reviews

60 %

of reviewers recommend Esure

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3.4

Based on 1,926 reviews

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr father was sent to one of your repair centres Jesty in Christchurch , took 15 minutes to park . When we got in only to find nobody in reception . When someone came through said won't be a moment . Was sitting down when the lady jumped up and said god he nearly hit my car and walked out of reception and watched another customer park his car . Then came in out of breath and said golly that was close . Not a good start , then i think Gary came out and introduced himself and was very pleasant and explained the damage which is fine happy with that . But still waiting for the quote which was 3 weeks ago . Due to this fact and the trouble i had parking we will use another repair centre .”

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Posted 7 years ago

“Worst insurance company Iv felt with!!!! Don’t ever take home insurance with these guys!!!! Nothing is covered. They are terrible to deal with!!!!”

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Posted 7 years ago

“had an accident in January 2018 and it wasn't my fault. My car insurance went up to £350 from £80. I was living on a food bank for a long time. The company said I will get a refund once they will claim through the other side of the party who admits it was their fault. I still haven't got my refund and no one is taking any responsibility when I call the Esure insurance. From last 4 months, they droped my Insurance but still, I am paying around £115 and no luck on my refund.”

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Posted 7 years ago

“Told me that they approved my car repairs then a week later I phoned them go get a update they said the car was a total loss. Then under valued my car by £4,500 Will never use again.”

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Posted 7 years ago

“£70 charge for cancelling insurance!!! Cancelled as no longer need second car and got charged £70 which took over half of the pro rata amount I should have got back - shocking.”

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Posted 7 years ago

“Very bad experience whith esure ! Be aware when u apply online they give y a coute dont add second driver ,increase the price from £40 to £170 !!! Customer advise are very bad !!!!! I cancelled my car insurance whith them!”

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Posted 7 years ago

“Moved from busy town centre apartment where parking was in an open car park unlocked to a quiet rural cul-de-sac with a garage and driveway and my insurance was increased by £68! Apparently the town centre is less risky than the countryside and garage parking. Have got quotes from other companies and some are nearly half now ive moved! Horrible to deal with, can't wait for my policy to end. Absolutely awful company. Avoid!!!!”

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Posted 7 years ago

“Robbers Do not use.”

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Posted 7 years ago

“Robbed my partner. Had car insurance renewed £477. Sent more noclaims to them and put his premiums up £260. Robbery, why have no claims if all ensure do is increase the price with them. Do not use this company.”

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Posted 7 years ago

“Just payed £36. To change address very disappointing”

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Posted 7 years ago

“Took pest cover with my house insurance as soon as need to claim after several years because the best is 2 meters from my back door in my garden the way it isn’t the property as far I was aware my garden is my property waste of money and time ... don’t waste your time”

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Posted 7 years ago

“I continue to have accounts made with my email address. It is rediculous that it is so easy for someone to open an insurance policy in my name. Simple solution is to implement a verification email. It makes me think that the company is in on the fraud. Hell, even this review website wants to verify my email!”

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Posted 7 years ago

“Esure send out cheque's that bounce then it's left to you to call over and over again to find out what accounts are doing. My car was a total loss do I used my wages as deposit on new car while esure cheque cleared but not the case my bank have to inform me the cheque was not paid. I have called over 10 times wanting payment only to be left knowing nothing. I will be cancelling my policy and speeding all over social media the shocking antics of this company. If our payments are delayed to them we are penalized but they can just advise accounts have not got back to them is unacceptable and we are expected to just wait no time frame nothing. Do not use this company!!!”

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Posted 7 years ago

“I would give this company 0* if I could So I took out car insurance with this company 2 days ago at £1022 for the year. For them 2 days later to to add an extra £783.57 onto my premium for no reason at all & without my knowledge. If I didn't log onto my online account to print off documents if wouldnt have noticed nearly £800 increase 2 days later than what I was quoted & took stay clear”

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Posted 7 years ago

“Our beloved defender has been stolen and this horrible insurance company reject our claim!!! The reason is we put the flexible shelf at back ( which can take off easily then put seats put back ! ) , so they said my defender is a Van not a car anymore ! Based on this reason they refused to pay it. Stay away this insurance company !”

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Posted 7 years ago

“Absolutely terrible company to insure your car with quick enough taking money off you but when it comes for you to claim for something and when it's not even your fault they don't want to now there staff are unfriendly rude avoid.”

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Posted 7 years ago

“E-sure are an appalling company with horrendous levels of customer service. Under no circumstances should E-sure actively be your insurer of choice. My car was covered from the 2nd May prior to being cancelled on the 31st May without my prior knowledge. E-sure mentioned that the cancellation was owing to me not providing proof of my No claim Discount. No contact was made in regards to requesting this, E-sure kept my payment and refused to re-instate the insurance despite the mistake being on their side. This means in essence E-sure receiving 'free money', without actually having to provide cover. This is completely unacceptable and inexcusable.”

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Posted 7 years ago

“Dont do it! Unfair company, disrespectful staff and very poor service. I have been with Esure for over 5 years. In March I had a minor accident (1 scratch), and it was NOT my fault, someone scratched my car from the back while doing a U-turn. Driver decided to go through insurance. I gave my insurance the details of Police station and American Express as both buildings had camaras, esure did not request any footage. Few months later (they waited until my insurance renawal date) but they did not request it and 2 months later decided i have lost the claim. Apparently because the other driver had a solicitor - i have lost the claim and i am liable. Insurance increased by 120£ per month and i lost my no claim bonus. RIP OF MERCHANT. Dont do it -honestly you will regret it!”

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Posted 7 years ago

“Horrible experience when you really need them, claim is a nightmare. So we have been insured for 25 years and thankfully claim free but when we needed ensure to replace some stolen items we have just hit a wall. I have never experienced such an unprofessional and awful customer service in my life, and I worked in this industry. Esure have been horrible when we needed help and have forced us to chase them constantly to find out what they are going to do about replacing our items. Not only the failure to communicate with us but when they do they have tried everything possible to worm their way out of replacing our items. We are still waiting for a reply after 5 emails and we are ready for crying. You should be ashamed esure!! Expect a automated and robotic response to this post because nothing will happen.. Avoid”

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Posted 7 years ago

“Been with esure for 2 full years insurance, got my 3rd renewal by email and to my shock 3 years in a row my insurance has went up by £200. My original policy 2 years ago was £660, 2 years later with 2 years extra no claims = 10 years and now my quote is £1100, same car, same house, same people, Nothing has changed in 2 years so please tell me why my insurance is going up. On the phone they say my circumstances have changed. YES IM 2 YEARS OLDER. So ive just told them don't DONT renew my policy im going else where. called Directline yes no problem sir your yearly quote is £297. One Hell of a drop if you ask me.”

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Posted 7 years ago

Esure is rated 3.4 based on 1,926 reviews