Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK until you have to claim - then watch out! Had my wife's jewelry on all risks and named items but when an item lost on holiday they decided it was not covered.”

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Posted 6 years ago

“THE WORST COMPANY EVER! Complete villains. Rude obnoxious rough Glasgow accented customer services. This company behaves with impunity and utter contempt towards its customers . I was hit by a bus in the rear and this rubbish company sought only to penalise me?? How it remains in business is unbelievable!”

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Posted 6 years ago

“They are disgusting company They allowed me to drive around for 19 days with out informing I had no insurance and they had cancelled my Policy Once they informed me they wanted extra 65 a month as they claimed I am a inexperienced driver as my 9 years no claims bonus wasn’t valid because someone hit me lol Well my new insurance is 44 a month and yet u wanted 158 robbing scumbags”

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Posted 6 years ago

“Daylight robbers,!!!!!! they put my brand new car into Cat B just because the airbag was deployed. i checked with 5 engineers including a BMW engineer they all told me it should be Cat N or S. but they kept ignoring. i have received invoice from bmw ,which was 7200£. esure engineer price was 15000+. i think they are thinging they are better then manufacturers.. f.. a. h dont use them please”

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Posted 6 years ago

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Posted 6 years ago

“Didyou know when yout take out Esure 24 hour emergency this does not inclue electrics Yes we should read but doesnt cover the most important thing in house??? Had a flood plumber said get eletrician as soon as He phoned esure told me to do same Elecrician cant come for 24 hours till it dries oh and you have to pay me £79 Funny that just phoned a spark who came straight away disconnected problem now let it dry will be back to replace Seems your covered by everything with insurance now except what you claim for Rib off Britain”

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Posted 6 years ago

“AVOID!! The company is a complete joke, 1 of their customers damaged my van I had to loose a day in work to take it to get repaired, so I wanted to claim loss of earnings so they asked me to provide 3 months of pay slips, I provided over 4 months & they couldn’t accept that as enough proof, they are a complete bunch of cowboys who are useless!!”

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Posted 6 years ago

“Worst company ever had dealings with.charged premium rate to call customer services passed from one dept to next still without resolving issue. This company's behaviour when things go wrong is disgrace.I implore anyone reading this not to take out products with this company. I have more faith in Arthur daily's clam Insurance policy !”

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Posted 6 years ago

“My car was damaged by a driver covered by esure, in good faith I agreed to Esure to repairing the car, they did not repair it as the electronic tailgate fails to work. They are now saying that was pre-existing (basically calling me a liar) even though I have diagnostics from an official Audi dealer. If someone drives into you insured by Esure, PLEASE use your own insurance provider for the repair, otherwise it may cause you considerable distress.”

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Posted 6 years ago

“Customer service is absolutely discusting, cancelled my policy for absolutely no reason at all, do not speak to nafeesa because she is the most unhelpful person and just sticks to the guide lines of let f***k everybody over, AVOID AVOID AVOID ESURE, dont even consider them !!!!”

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Posted 6 years ago

“Terrible company if you've had an accident (check their bad reviews on Trustpilot) I would not recommend Esure in any way. Their processes are shocking. Obviously it's not every day you're involved in a car accident so it would be helpful if the company kept you up to date with what's happening. In the 4 weeks since someone went through a red light and smashed into my car, I have been contacted by Esure once. When I've phoned them for an update, they just tell me they're waiting to hear from the other insurance company. I asked today if they could chase them up and I was told it could take up to 6 months to resolve. Obviously the words proactive and customer service don't mean much to Esure!”

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Posted 6 years ago

“Long story short they cancelled my insurance the same day because the logbook wasn’t in my name .... I was honest enough too tell them I was awaiting the logbook which I received the next day an absolute joke of a company . I have rung them 4 times too get my refund too be told we’ve done it you’ll receive in 5-7 working days are you joking I need too insure my car elsewhere but have too wait for the money too hit my account too say I’m angry wouldn’t even cut it . Worst insurance company ever quick too take but not so quick too give back . All of this because I didn’t have the paper logbook !!!!! . It wasn’t in my name according to them there a low risk company. I was insuring a polo for god sake not a Porsche !!!!!”

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Posted 6 years ago

“I was originally VERY happy with esure until a scammer tried to claim on my insurance... I told them that it wasn’t true and I was happy to allow a car specialist analyser to come out and inspect my car as there was no damage to my car at all (because the accident didn’t occur and I had video footage to prove it). Although esure still decided to pay the claimer against my will without sending me any correspondence about it. The only time I found out was when my renewal was due and they’d put it up over £3000 and I’d lost all my no claims bonus!! When I rung to find out ‘why’, I was told that.... “well it wasn’t a lot to pay out so it was just easier to pay them off instead of taking them to court!! This affected my insurance drastically but esure didn’t give a monkeys.... so after years of being a loyal customer with them I left, and have never looked back. AVOID THIS COMPANY!!”

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Posted 6 years ago

“very poor service only online cant talk to real people when you need to”

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(Home Insurance) - Posted 6 years ago

“Our radiators stop working two days ago, contacted Esure after checking our Home Insurance policy. An engineer supposed to come next day between 9 to 11 in morning. No one came, no call received from customer services. Contact Esure again, they said that the engineer will com next day, now between 9am to 5pm. Call again in the morning to make sure that the engineer is coming, we've been given the same answer that the engineer will come today between 9am to 5pm and he'll contact on mobile half an hour before he's supposed to come. It is now 2pm, we understand that we should wait until 5pm but to make sure that someone is coming to fix the radiator my husband contacted again to Esure, the CS Assistant said that she hasn't got the job sheet and therefore she can't advice us any further. We've wasted two days of our annual leave and the problem is not been solved. We will not be using Esure again.”

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Posted 6 years ago

“No good insurance company becouse, no multicare policy and keep to sand policy insurance papire to still stay insured!”

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(Car Insurance) - Posted 6 years ago

“Wish there was a Zero star rating you could give. Staff have been incompetent, rude and unhelpful throughout my dealings. I’ve had to do 99% of my own investigation work. ESure staff have a top down attitude of rudeness and unhelpfulness. I was hit by a bus whilst I was parked. Dispite having an independent witness ESure dragged their heels at every opportunity to pursue the third party bus company. One is left feeling ESure actually work against you and not in fact for you. There level of staff rudeness is something I’ve never experienced from any other company. I have a great recording of a conversation with customer services showing the utter belligerence from ESure custom service team if anyone wishes a copy? Bottom line is, they will happily take your money. But should you have a no fault accident do NOT expect them to help you with your claim and recover from the other party. Stay well clear!”

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Posted 6 years ago

“The worst insurance! They underwrite Sheila’s wheels which I didn’t realise so I had really bad service when claiming on my car insurance early 2018 and then to my misfortune I realised our home insurance was also with Esure so of course straight forward accidental damage of an item became an absolute battle with them. Please be warned don’t use Esure for anything, pay a little bit more each month for a reputable company to trust your insurance to. The small print on Esures policy documents means you will not receive the compensation that you thought you would. Thoroughly misleading, poor show Esure.”

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Posted 6 years ago

“I am insured with Esure and had a minor accident (bumper damage). From the date I reported the accident I was plagued with calls from scam companies who offered me 'compensation' for the accident. The companies calling knew I was with Esure, knew I had an accident and knew my phone number. Esure denied all responsibility as they said the calls hadn't come from them. The calls have carried on for six months, several hundred in total, at work, on holiday etc. This can only have come from Esure which means they have either sold my information or have a leak in their security. They have been completely unresponsive and not replied to emails abut this. I'd advise anyone not to use Esure unless they want their details sold on or leaked to aggressive marketing companies with fraudulent compensation scams..”

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Posted 6 years ago

“They don't care about your reputation. Everytime you call it counts as a claim. I have raised no claim, only asked for advice. No filed claim ever existing. No I am being bullied over the phone being told I am at fault for having raised no claims. And they cancel my contract due to excessive amount. It makes no sense.”

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Posted 6 years ago

Esure is rated 3.4 based on 1,916 reviews