“desoite being insured wuth Esure when we needed to claim due to a water leak the guy was rude, unhelpfull, placed barriers in the way of the claim with all sorts of complications and made us feel like we were trying to submit a false claim.We Paid for the work ourselves having been made to feel like criminals, we will not be renewing our policy in November, i would not recomend this company to anyone.Happybto crank up the premiums which this year are double what others are quoting- with no claims ever made. Very poor AVOID !”
“Customer service waiting times are an absolute joke!
I'm writing this whilst on hold.... 1 hour and 30 minutes so far. Rang previously for 2 hours 20 minutes and gave up in the end as no one ever answered. I'm sure its a ploy so they make money off the calls which they charge 7p a minute for!. Disgusting I've had to take time out of work just to make a phone call which is now ending up taking all morning.”
“Aweful experience! I have recently moved to a new house and was told it would cost me extra £123 to change the address! My annual premium was £301, absolutely disgusting! Especially that the new house is in a quieter, safer area. Do not recommend”
“I am a relatively new customer to Ensure/Sheila’s Wheels and have so far been disappointed with my experience. I made my initial payment of (which is 2 months upfront) but within a few days another £57 was taken (which is what I should be paying monthly going forward from 1st November). When the error was made I was offered no apology and told that I could not have the additional incorrect payment refunded, that it would either be used as credit on my account for the next payment or that I could have £15 compensation. I asked if I could just have my money back, as they had taken it without my permission on an incorrect billing date but I was denied having my money refunded! CHEAPEST ISN'T ALWAYS BEST!!”
“Very unprofessional staff, which can offer only delays and no help.
Sent the NCB few times and they canceled the policy without even informing us!
Avoid with all costs!!!”
“Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was valued slightly over the policy’s single article limit (only £20) and I thought there was cover in place to at least that single article limit. As a result, Esure has rejected my claim and I am now at a loss as they will not pay on anything as I was penalised for not itemising this ring. It’s a very expensive mistake as Esure showed no sensitivity or compassion at all for my unfortunate circumstance. It’s very upsetting and stressful losing something of great sentimental value and this was made worse by Esure’s rigid claims process. Hard lessons:- Don’t go for the cheapest insurance, always check your cover thoroughly and stay well clear of this insurance company!”
“Writing this review @ 1am as I’m seriously stressed & not sleeping - maybe it’s all a mistake but I won’t find out until esure open at 9am.
In short I opened a letter this evening from Alan MacEwan saying my insurance which started 2 days ago has been cancelled because I made changes whilst getting my quote and this might show I’m trying to obtain a cheaper price.
The only significant change I made was to see if adding a named driver (who would hardly ever drive the car) would be be too expensive.
I remember seeing a case on watchdog (or something similar) where someone had their car insurance cancelled because there car was cloned and this caused every subsequent car insurance quote they received to sky rocket as apparently if your insurance is cancelled by the insurer most insurers will not insure you.
Even if this has all been a mistake from esure I am very very disappointed as it’s genuinely stressed me out - not great from the head of customer services to make a new customer feel that way.”
“I have a problem with pressure in my boiler ( everyday have to refill water ) called esure they send the engineer which wasn't able to fix it as there is a leak somewhere in wall - can't see it ! Engineer told me that they need to make referral to insurance as special exray machine need to be used in order to trace the leak . Called esure and they told me that I have to arrange on my own cost engineer to trace leak and pay on my own for fixing it !!! They will pay only for removing the tiles and put them back if need be but I have to pay access of £350 !!!! Lady was rude so I asked to speak with Manager but unfortunately Manager was even more rude !!! Disgraceful customer services!!!!! Definitely wouldn't recommend to anyone!!!!!”
“Always good in beginning but very disappointed and very bad end want take all the money what you have it’s bad company And customer service is the worst”
“It’s a year since our kitchen was flooded, the replacement kitchen was fitted very badly in December and we are still don’t have a named esure worker trying to liaise in our behalf to rectify this. Yet obviously our insurance premium has gone up. We have lost count of the phone calls and emails we have made to try to resolve this! We wouldn’t recommend this company to anyone.”
“So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously.
While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously.
So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then?
It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain.
All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!!”
“Disgusted ! That I had to pay a £16 admin fee , just to change address when I moved . Seriously.. how hard is it to change an address on a computer!!!”
“Disgraceful refund and the fact that they add insult to injury by charging to cancel a policy. They may look the best value but the devil is in the detail, I'd rather use an honest company. Steer clear. Theives.”
“Esure is honestly the worst company ive ever had the dis- pleasure of dealing with. Call centre staff, total attitude from start to finish ! (Glasgow).. will never be a customer. Esure does not make glasgow .. 😞”
“You are allowed by law your own choice of repairer in the case of bodywork repair. esure, however, penalize you if you choose differently from their choice, even when the body repairer is the recommended choice of the maker of the car. They are trying to force you into accepting their choice of repairer. This is against the spirit of the law and in my view is unethical.”
