Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was valued slightly over the policy’s single article limit (only £20) and I thought there was cover in place to at least that single article limit. As a result, Esure has rejected my claim and I am now at a loss as they will not pay on anything as I was penalised for not itemising this ring. It’s a very expensive mistake as Esure showed no sensitivity or compassion at all for my unfortunate circumstance. It’s very upsetting and stressful losing something of great sentimental value and this was made worse by Esure’s rigid claims process. Hard lessons:- Don’t go for the cheapest insurance, always check your cover thoroughly and stay well clear of this insurance company!”

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Posted 6 years ago

“Writing this review @ 1am as I’m seriously stressed & not sleeping - maybe it’s all a mistake but I won’t find out until esure open at 9am. In short I opened a letter this evening from Alan MacEwan saying my insurance which started 2 days ago has been cancelled because I made changes whilst getting my quote and this might show I’m trying to obtain a cheaper price. The only significant change I made was to see if adding a named driver (who would hardly ever drive the car) would be be too expensive. I remember seeing a case on watchdog (or something similar) where someone had their car insurance cancelled because there car was cloned and this caused every subsequent car insurance quote they received to sky rocket as apparently if your insurance is cancelled by the insurer most insurers will not insure you. Even if this has all been a mistake from esure I am very very disappointed as it’s genuinely stressed me out - not great from the head of customer services to make a new customer feel that way.”

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Posted 6 years ago

“Stay away from esure rip off”

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Posted 6 years ago

“I have a problem with pressure in my boiler ( everyday have to refill water ) called esure they send the engineer which wasn't able to fix it as there is a leak somewhere in wall - can't see it ! Engineer told me that they need to make referral to insurance as special exray machine need to be used in order to trace the leak . Called esure and they told me that I have to arrange on my own cost engineer to trace leak and pay on my own for fixing it !!! They will pay only for removing the tiles and put them back if need be but I have to pay access of £350 !!!! Lady was rude so I asked to speak with Manager but unfortunately Manager was even more rude !!! Disgraceful customer services!!!!! Definitely wouldn't recommend to anyone!!!!!”

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Posted 6 years ago

“Always good in beginning but very disappointed and very bad end want take all the money what you have it’s bad company And customer service is the worst”

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Posted 6 years ago

“If you are involved in an incident, e.g. someone drives into you, they will let you down.”

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Posted 6 years ago

“It’s a year since our kitchen was flooded, the replacement kitchen was fitted very badly in December and we are still don’t have a named esure worker trying to liaise in our behalf to rectify this. Yet obviously our insurance premium has gone up. We have lost count of the phone calls and emails we have made to try to resolve this! We wouldn’t recommend this company to anyone.”

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Posted 6 years ago

“So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously. While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously. So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then? It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain. All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!!”

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Posted 6 years ago

“Reported car damage 3rd July. As on 24th August crash repair has not been repaired. Rude and non cooperative customer care.”

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Posted 6 years ago

“useless company. customer service disgusting!”

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Posted 6 years ago

“Disgusted ! That I had to pay a £16 admin fee , just to change address when I moved . Seriously.. how hard is it to change an address on a computer!!!”

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Posted 6 years ago

“Disgraceful refund and the fact that they add insult to injury by charging to cancel a policy. They may look the best value but the devil is in the detail, I'd rather use an honest company. Steer clear. Theives.”

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Posted 6 years ago

“Esure is honestly the worst company ive ever had the dis- pleasure of dealing with. Call centre staff, total attitude from start to finish ! (Glasgow).. will never be a customer. Esure does not make glasgow .. 😞”

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Posted 7 years ago

“You are allowed by law your own choice of repairer in the case of bodywork repair. esure, however, penalize you if you choose differently from their choice, even when the body repairer is the recommended choice of the maker of the car. They are trying to force you into accepting their choice of repairer. This is against the spirit of the law and in my view is unethical.”

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(Car Insurance) - Posted 7 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Adam Fairnight GB Install App For companies Your review counts! You reviewed esure Adam Fairnight Adam Fairnight 2 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Published 2 seconds ago My honest opinion of this company is… My honest opinion of this company is that it just couldn't be any worse even if they tried I don't know where they get their customer services representatives from but they have the worst skills I've ever come across they do absolutely nothing to help you I had a car claim with these people and you look making over 200 phone calls myself they made one they sent one email They undervalued my car”

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Posted 7 years ago

“After months of phone calls and leaving reviews about my treatment at Esure they have now sent me a letter cancelling my insurance, it’s ok for there pit bulls to argue but when you start with them they spit the dummy out and cancel your insurance, now I’m out of pocket by £3000 + my car still needs to be fixed I’m £300 down on my exes new insurance of £400 to fix the car wing mirrors and amp the garage blew with a power surge £1300 loss of no claims even tho they had the dash cam footage and all the info the same day as the accident, the worst company I have ever had as a insurance company, don’t think that paying less for insurance helps you, yes get a good deal but make sure that they check everything is working in your car before you leave at a garage to be fixed by your insurance,”

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Posted 7 years ago

“was with shelias wheels didnt realise its esure in disguise!! when you claim it goes through esure not shelias wheels. over 16 hours in 4 days and over 200 phone calls made and recieved regarding a claim. im not at fault. esure do nothing but said and i quote "had i paid the £30 optional extra for legal cover they would have done it all and i would recieve 199% of my personal injury claim and wold just pay my excess which is £100". these people have no customer service they treat you like dirt get you to do everything. the courtesy car is a ford ka that you cant ve if the car is written off only if its being repaired i had to rent a car and have it delivered from 50 miles away to ensure it was the same car as i had had so i can try to claim against insurance. i wouldnt trust esure to insure a bowl of snot!!”

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Posted 7 years ago

“My wife recently had an accident, unfortunately there incompetent and careless colleges without taking care of the fact and evidences called the accident to be my wife's fault. The great people who "works" to protect us didn't even bothered to watch the video she recorded to prove she is the victim. She is done here part of the deal and pay the fee they wanted and expected they will do theirs, the protection she payed for. By failing to protect there customer BUT TAKE THE MONEY form them remind me an other organisation ho also taking money for false protection (or else). As being the first and last year of our contract I can only hoping the company's like these will go down for good.”

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Posted 7 years ago

“They are lucky to have 1 star. I requested a locksmith to come out as per my cover and after 2 weeks he finally came back to finish the job yesterday. The job isn’t completed the windows windscreen wipers boot and certain lights in my car no longer work so I have to book it in to a BMW dealership, but can’t get in until Wednesday and this company has told me that they won’t give me a curtesy car so that 5 days Atleast with no vehicle and a 2 year old son I have to pick up and take away. No consideration at all for anyone when I mentioned this all I got told was “there’s nothing we can do” but I could apparently claim on my insurance. Funny that isn’t it. When my insurance is up for renewal I will be leaving after 6 years (this being the only time I’ve had to bother them in that time)”

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Posted 7 years ago

“My luggage got delayed (not the first time) and I feel Esure putting forward pretty unreasonable requests. I had to list all that was in the bag that was delayed, inc value, when I bought it, where, what proof of purchase I have, etc. I am not claiming for lost contents, only expenses for basic items!! Also they asked for the airport baggage department to confirm 'in writing' the number of hours between they lost the bad and when I got it back... The whole thing has taken hours to compile and a 40 mins call. Def not worth the £200!”

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Posted 7 years ago

Esure is rated 3.4 based on 1,916 reviews