Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a bit of effort initially however once I got in contact with the right person, my request was dealt with swiftly.”

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Posted 6 years ago

“Customer service has improved recently!”

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Posted 6 years ago

“An update to my previous review. Following another phone call to Europasat, I requested that this now be escalated and I would wait to speak to a manager rather than have a call back from one. I'm so glad I did as Phil Legge, the customer service manager, handled my call and from that moment things started to get resolved. It's really infuriating when you are being passed from department to department without them knowing what is going in but Phil took all of that frustration away. I understand that this is something they are potentially looking in to internally and until we have another experience of this, I can't comment on whether they have improved on this hence the 4/5. He gave a clear outline of what he intended to do, kept in contact with updates as to what to expect, when to expect it and great customer service the whole time. We had an engineer from satworks out a week or so later, new parts delivered and were up and running that day. Confidence well and truly restored. Phil followed up to ensure we were with internet and to discuss compensating our loss, something which he offered rather than having to fight for which was appreciated. Our internet is doing well and if you are in the country, this gives great speeds that bt can only dream of as long as it's working. We have been with avonline since October 2016, this is the first real issue we have experienced and will be happy to stay with Europasat with service like this. Thank you Phil.”

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Posted 6 years ago

“Very helpful customer service staff and great coverage at our home”

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Posted 6 years ago

“Spoke with Phil Legg who had the rare quality of professionalism and friendliness. Had an issue, he spoke to me with clarity and patience and now resolved. Thanks Phil!”

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Posted 6 years ago

“I've been with Europasat since 2014, when we replaced our abysmal BT broadband, and have always been happy with the service. When I've phoned the technical helpline they have been patient and done everything to sort any issues out.”

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Posted 6 years ago

“Always a helpful professional on the line - solving problems”

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Posted 6 years ago

“Great signal, good sales and great customer service. Disappointed with not getting my phone service initially as I had specified this in my initial enquiry. DPD delivery rubbish not had a delivery to my house yet,had to go searching for my kit. Still waiting for phone kit to be delivered.They let down a great service. Thank you 🙋”

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Posted 6 years ago

“Katie dealt with my enquiry without fuss or pressure. She was able to explain an option which might fit our situation. She was happy to open an e mail line of communication. This would (probably) work better than the phone which cannot be said to work well. In the modern age, the satellite system will have to adjust to the need for unlimited data at reasonable cost. This is what the market expects, but we ain't quite there yet!”

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Posted 6 years ago

“extremely helpfull”

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Posted 6 years ago

“I live in the Republic of Ireland and as such I would be waiting to speak to someone no the telephone at the mulling around office for around thirty minutes each time. Why then did I give europasat four stars. Well, I was put in touch with the English office and was dealt with by a lady named Katie Holmes. She was a delight to deal with, solving my issues straight away. She discussed my issues and explained in detail what action she would take on my behalf, offering to confirm them by email. I could not have asked for any more !”

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Posted 6 years ago

“Phil was excellent. Really wanted to get the problem sorted out & was very understanding about the kids going crazy on my end of the telephone”

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Posted 6 years ago

“The customer services manager Phillip Legge was extremely helpful. He did explained features about our Satellites internet which I was unaware of. He also helped to get me back on the net prior to our contract reviewing at midnight. He was extremely helpful and pleasant to speak with.”

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Posted 6 years ago

“Staff were friendly and helpful.”

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Posted 6 years ago

“I have read negative reviews about call waiting times... but what company doesn't have? The bank, phone provider, HMRC etc... What is important, however, is what service I get when I do speak to someone and I have to say that the customer service manager was professional, friendly and actually wanted to help, genuinely! Thank you Philip!”

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Posted 6 years ago

“They were helpful in advising regarding recent upsurge in data usage and investigating possible reasons for same”

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Posted 6 years ago

“Very friendly, easy to do. The only minus was the waiting time before anyone answered.”

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Posted 6 years ago

“FaSt alternative to our poor BT connection”

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Posted 6 years ago

“Very good response once I'd waited for a service agent. It would be a help, though, if the firm would keep customers abreast of contract usage, rather than letting it over-run and then terminating it without any explanation!”

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Posted 6 years ago

“Since my review last week the hero of the day has to go to Phillip Legge, the Customer Service Manager who has gone the extra mile to correct the situation and retain our custom. Without his intervention we would have left Europasat and found another supplier I do hope they know how valuable an asset he is and invest in more like him Thanks Phil!”

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Posted 6 years ago

Bigblu is rated 3.5 based on 1,222 reviews