Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to find out why our internet stopped responding. Great to have it back asap! Answered our questions, gave us options with clear choices and advice.”

Helpful Report

Posted 6 years ago

“Although kept on hold for several minutes, once I was speaking to one of their staff I was impressed by the helpful and competent manner in which my query was handled and resolved by Phil. The service I received was exemplary and considerate. Well done, Phil!”

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Posted 6 years ago

“Expensive, slow and frustrating. Have been with them for 3 years. Will be looking for an alternative in the near future.”

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Posted 6 years ago

“I have been a subscriber for some time as I live in an area which cannot be connected by normal broadband. When I first was connected I had a reasonable connection - not good but reasonable. Recently the connection has gone from bad to worse. I have been witout signal for five days in the last week. I have finally contacted a new service run by Vodaphone.THey checked the strength of the signal they could get and compared it to Eyropasa. Guess what they found. My signal should be more than double the strength. I ask your prospective customers to think twice, Their service is rotten. No help from their website. I will be paying less for an unlimited service that works from Vodaphone than for Europasats terrible and ver limited service”

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Posted 6 years ago

“It took a bit of effort initially however once I got in contact with the right person, my request was dealt with swiftly.”

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Posted 6 years ago

“Extremely good service. Communications excellent. Very happy you took over Beyondsl Satellite Internet. Hope it carries on as it started, and that the internet connection works well! Thanks to Camilo, and to Derek last year for his advice.”

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Posted 6 years ago

“Phoned today and spoke to Adam Abbotts concerning service charge to which he sorted out problem by refunding the amount back into bank account. This was dealt professionally, thanks again Adam, you gave us great service today.”

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Posted 6 years ago

“I wish I could put no stars I have had no reliable internet since June last year it’s awful my account number is 13964. And they still expect me to pay I shall be mentioning them on my show. RUBY LOGAN LIVE on 2ndcityradio next Tuesday at 7pm”

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Posted 6 years ago

“Started of ok but after 3 1/2 years with them we can no longer do a FUP reset ourselves on line, on the old account page there was a FUP reset button where you could get a 50% increase in your allowance at a set price. The only button available now is a Volume Booster where you get 1GB for a very high price. We now have to ring them during office hours to sort the FUP reset. They do no longer reply to support tickets created on their new website. They have also started to strangle our speed when we hit 75% of our monthly usage which makes it almost useless at times. Not all their own technicians are aware of this as we found out last time we had to ring up for a FUP reset. As BT can only supply 0.2 mbps at best when the internet connection was actually working we have been a bit stuck with Europasat but as we have recently heard that EE might be able to provide cheaper coverage by a mobile signal we might soon stop our Europasat account.”

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Posted 6 years ago

“Terrible service, poor follow up, lack of contact. 1.5mbps download speed isn’t good enough. Have disconnected and moved to mobile broadband for half the price and 30 times the download speed.”

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Posted 6 years ago

“Much improved answered phone promptly sorted my problem efficiently. Happy friendly service 👍”

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Posted 6 years ago

“Answered the query in a practical way, customer focussed and not trying to oversell anything. If the colleague I spoke to at 2:20pm today had been as good I could have saved myself some money and also some calls to your competitors.”

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Posted 6 years ago

“For 6 months Europasat took money from my account for a duplicate contract I didn't know about (I never received any invoice for it). When I spotted the problem, they promised to repay me the 635€ (!) they took abusively within 2 weeks. 2 months later, I only managed to get 1/3 of that from them after threats of legal action. They still owe me hundreds of euros but just play dead. And they're still making payment requests on my account for the fake contract (sometimes for 3 times the monthly fee) and the one I signed but cancelled! Best of all: I don't appear to be alone with that problem. They must think that's how a decent company behaves.”

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Posted 6 years ago

“They offered to save me £10 on a reduced package deal.”

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Posted 6 years ago

“Quick response to my issue, and even though the fault was at my end, they sorted everything out for me very swiftly.”

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Posted 6 years ago

“Niver turn up for fit dish van broke down ? All becuse where we stay . My wife took the day off too . Should be called I”

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Posted 6 years ago

“I was charged twice (standing order, THEIR mistake!) for my October monthly satellite service (Tooway 25GB/month) I'd been subscribing to for a bit more than a year. After noticing it, I sent countless support tickets, that all went unanswered. I spent more than €/£10 and 25 minutes on the phone with UK support to sort it out. Three months after my first support ticket, and two weeks after being told by the Finance dpt that I would be refunded shortly, still nothing. Apart from the very excessive waiting time, the people I talked to were pleasant. But the follow-up is appalling.”

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Posted 6 years ago

“Customer service has improved recently!”

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Posted 6 years ago

“I was overcharged on 1st Jan. Made a call on 3rd & told money would be back within 4 working days. Made more than 5 calls on 17th as no refund made. Customer service manager Phil has appaling customer service. He told me on 17th i would have to wait upto another 14 days...... 1 out of 10. Customer advisor Patrick is the only person there that can deal with a problem. 10 out of 10. Well done Patrick”

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Posted 6 years ago

“An update to my previous review. Following another phone call to Europasat, I requested that this now be escalated and I would wait to speak to a manager rather than have a call back from one. I'm so glad I did as Phil Legge, the customer service manager, handled my call and from that moment things started to get resolved. It's really infuriating when you are being passed from department to department without them knowing what is going in but Phil took all of that frustration away. I understand that this is something they are potentially looking in to internally and until we have another experience of this, I can't comment on whether they have improved on this hence the 4/5. He gave a clear outline of what he intended to do, kept in contact with updates as to what to expect, when to expect it and great customer service the whole time. We had an engineer from satworks out a week or so later, new parts delivered and were up and running that day. Confidence well and truly restored. Phil followed up to ensure we were with internet and to discuss compensating our loss, something which he offered rather than having to fight for which was appreciated. Our internet is doing well and if you are in the country, this gives great speeds that bt can only dream of as long as it's working. We have been with avonline since October 2016, this is the first real issue we have experienced and will be happy to stay with Europasat with service like this. Thank you Phil.”

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Posted 6 years ago

Bigblu is rated 3.5 based on 1,222 reviews