Euroventure Travel Ltd Reviews

4.9 Rating 895 Reviews
99 %
of reviewers recommend Euroventure Travel Ltd
4.9
Based on 895 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Euroventure Travel Ltd Reviews

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

Visit Website

Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
299
Anonymous
Anonymous  // 01/01/2019
If I could leave a negative review I would. Absolutely trash customer service. -10.. would not recommend to anyone. I had a family emergency arise which cut my would be 3 month vacation short. My travel partner merged mine and her trip together. Making her the *lead booker* which in turn gave her all the control and vet my booking that I paid for. And tbr company did nothing to help the situation. I never gave authorization or permission to have my trip merged with my travel companion. Essentially my 4 week trip that I paid for was swapped to someone who didn’t pay an anything for it and they will be taking my trip. Because I unfortunately had a family emergency and had to come home. Be careful who you travel with I guess. But this company is trash!!! I’m
Helpful Report
Posted 1 year ago
Hi there, Thanks for taking the time to leave a review and I'm sorry to hear that you're not happy with the customer service you've received from Euroventure. I have emailed you to explain all of your concerns in depth following on from your phonecalls yesterday, but received no reply to that email; so I'm sorry to see that you've instead decided to leave a negative review. As per our terms and conditions, the lead booker is responsible for all decisions relating to their party and as explained at the time of booking, all communication primarily goes through them. This is to avoid any confusion or miscommunication - this policy remains the same regardless of whether there is two people in a travelling party or 10. The lead booker of your party got in touch with us to advise that due to an emergency you were unable to take the trip with them, and asked what their options were. Due to how close this was to your departure date, they were advised that the only way we'd be able to help is by making a name change, where they would also have to cover the costs for any tickets to be reprinted. This was then swiftly progressed without any issue. As it happens, you also got in touch a few days later to state that you were unable to attend the trip due to a family emergency. You mentioned in that email that you knew the lead booker had already been in contact with us regarding this matter, but you wanted "to make sure this is possible". When we advised this had been sorted and there was nothing else you needed to do or worry about, you thanked us for our help and the conversation ended there. This was last month - I'm not sure entirely what has changed since you decided to get in touch with us yesterday, 3 days prior to your departure date, but at such late notice there is nothing we can do to help - even if we had the lead booker's authorisation. If there has been an issue between yourself and the lead booker since everything was sorted last month then, respectfully, that would be an issue for you to sort out between yourselves. We can completely understand your disappointment at not travelling as planned, especially if you are now again able to, but please understand that Euroventure has done nothing wrong in this circumstance. We have abided strictly by our terms and conditions and kept the lead booker informed, as usual, at each step of your Euroventure journey and booking process. Kind regards, Alex
Posted 1 year ago
Quite literally the biggest scam ever! My friends and I were completely left in the dark about the information regarding our trip and where our money was going to. We paid our first deposit and then got completely ignored when we tried to contact them with questions about our trip. By the way, you only find out a week before your trip which hostels you’re staying at, despite having to pay for the full trip months in advance and having to pay an extra fee for requesting an accommodation at a hostel they didn’t even book yet! It took over two weeks to get a phone call with them, and the phone call got us nothing! We cancelled our trip and did not get any of our money back. The biggest waste of your time.
Helpful Report
Posted 1 year ago
Hi Lauren, Thanks for taking the time to leave a review on Euroventure and sorry to see that you've not been happy with the experience. Just to address a few of the points you've raised there - all communication goes through the lead booker of the trip when you book as a group. I've checked all of our inboxes to review the messages your party had sent and I can see that during conversation with our Travel Team all of your correspondence was replied to. The longest you had to wait for a reply was 7 hours and 14 minutes, which itself was a message we received overnight. We have received no additional written communication directly from yourself. The way our trips work is that you are able to pay a non-refundable 10% deposit to secure your booking, and you then have until 90 days before your departure date to pay the trip off in full. It's at this point that our bookings team can get to work in finalising and booking all the elements of your trip. We have not received more than your 10% deposit for your trip - and whilst your 90-day due date isn't until next month, this is the reason we can't guarantee exactly where you'll be staying right now. That said, it's incorrect to claim that at any time you were 'kept in the dark regarding your trip and where the money was going' - especially given the fact that 90% of the cost of your trip was yet to be paid. It also isn't true that we charge a fee when our customers request information about their trip. But it is the case that there is a £50 change fee if you wish to amend your trip once the booking is confirmed. In this instance, your party had booked mixed-hostel dorms online and wanted to upgrade to female-only dorms. Female-only dorms are not issued as standard when a group of females book a trip as the cost of them are much more expensive than mixed-dorms and in many instances can even be more expensive than private hostel rooms. However, we can of course offer these as an option, and this was done so after your group enquired about this. In a recent phone call with the lead booker of your group, Teya explained the reason why female-only dorms were priced higher - the lead booker stated that whilst she didn't agree with the 'jump' in price, she did understand why we of course have to quote more, for a more expensive room. In the same call, the lead booker stated that she had read and accepts our change fee charges, as well as the fact that your 10% deposit remains non-refundable, before asking to cancel your trip. We pride ourselves on our great customer service here at Euroventure, as well as the quality of our trips we put together. Our team have answered all of your queries efficiently and provided as much detail as we could at every step of your booking to date. Our bookings team had also identified suitable hostels and train times, ready to book once we had received your full payment. However, I'm sorry that you feel your time has been wasted and that you won't get to travel with us on this occasion. Best wishes, Alex
Posted 1 year ago
Euroventure Travel Ltd is rated 4.9 based on 895 reviews