Euroventure Travel Ltd Reviews

Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

4.9 Rating 895 Reviews

99 %

of reviewers recommend Euroventure Travel Ltd

Company Reviews

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4.9

Based on 895 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

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Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 16th April 2024

Charlotte Dougherty

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sorted out a lot of the more daunting parts of travelling for me and selected good quality hostels where I felt comfortable”

Helpful Report

Posted 9 months ago

Hi there, Thanks for taking the time to leave us a review. We're happy to hear that you were satisfied with the quality and comfort of the hostels you stayed in. And whilst we're also glad that we could make your trip altogether a lot less daunting, we're sorry to see that you only rated our service as three stars. I've searched through our correspondence with you and can't see of any occassions where you have been in touch with any issues, complaints or indeed any responses to our emails in updating you ahead of your trip. We pride ourselves on our high levels of customer service at Euroventure, so I'll be in touch to ask what we could have done better and what we can learn from to improve in order to make sure your next trip with us is worthy of five stars! Best wishes, Alex

Posted 9 months ago

“The communication was not great. We paid for 4+ hotels with the expectation they would be nice and centrally located. Several were barely functional hotels and located far from main attractions. Considering how much we paid, I would have expected much more.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review following your Euroventure trip: good or bad, your feedback is invaluable in helping us to continuously improve our trips and service. First of all, we are really disappointed to hear that you were not happy with the hotels you were provided on your trip. Two of your hotels were upgraded, free of charge, to 5* stays and two further hotels you were upgraded to include breakfast in your stay. All of your hotels were centrally located with attractions nearby; although we acknowledge that many of the cities you visited were large cities and as such, metro systems and public transport in general are required to move around the city and visit each main attraction and different areas. We did not hear from you during your trip to be made aware if there was an issue with one of the hotels you stayed in, in order for us to provide a suitable resolution to this. All of the hotels you stayed in have been vetted by Euroventure and used this year, with good feedback from other customers, which is why they were selected for your trip. If you are able to get in touch with us to detail these issues further so we can look into them, this would be appreciated. I'm also surprised to hear that you were not happy with the communication you received from Euroventure. Customer service is something we pride ourselves on and we know how important it is to be clear and thorough when planning a trip and in the lead up to departure. I have reviewed all of your emails with Euroventure, from the trip planning stage, right up until your trip starting and am unable to find a 'gap' in this communication or something that you may be unhappy with. Our team double checked your travel preferences form to ensure no mistakes were made and we understood correctly and provided multiple different options in regards to transport times, to suit your trip and then considering your onward travel back home from the UK. As mentioned at the start of my response, your feedback is really important to us, and we always wish to know where we could have done better. If you are able to elaborate on your comments left in your review then we would greatly appreciate that. Despite this, we sincerely hope that you did enjoy your Euroventure trip overall and had a lovely time travelling around Europe through the Christmas period. We wish you a safe onward journey back home today and hope to speak with you again soon. Best wishes, Alex

Posted 1 year ago

“Met some lovely people. The hostels were good the best one was the Venice Anda hostel the free breakfasts were good. Some of the hostels could have been closer to the center so we didn't have to spend so much on metro tickets like prague. We also had to buy tickets a few times for the included activities because he ran out. Maybe another full day in Vienna. Getting to each place was easy with a guide, just wished that Tom was more vocal about what trains and where we were going. And said all the activities the night before with a set time in the chat because a lot of us were always waiting for one or two people to get ready which wasn't fair on everyone else. And a reminder of the times and optional activities the next day. I also thought everyone should get a proper introduction when we all arrived so its less awkward to begin with and so everyone can learn peoples name sooner. The personalied pack could have had the popular sights in each city to give people ideas or activities to do or reccomend food places near to the hostel etc, a lot of the stuff in there wasn't needed. Overall the price was a bit high considering what we actually did get for our money. So I think that you should include travel passes for each day in every location especially the ones where the top destinations are quite far. And probably a meal in a few of the places together included as some people missed free drinks and we weren't allowed to get 2 in the next place. So a meal might be better in a selected restaurant. I enjoyed the trip and I'm glad I did it.”

Helpful Report

Posted 4 years ago

“I took the Iron Raiser trip with Euroventure that included Berlin, Prague, Vienna and Budapest. Overall I had a decent experience, with proper information being made available from time to time. The group leader was friendly. I would like to mention the guided tour ticket for schonnbrun palace in vienna was way more than that if purchased by self. Moreoever, the hostel at Vienna was below average with no breakfast and fan in the rooms. The hostel in Budapest had bed bugs. The package can include much more options and can be better organised.”

Helpful Report

Posted 4 years ago

“Very good locations and good instructions on where to go each day. Really enjoyed going to the recommended locations they recommended. However some of the hostels that I was booked in to had no air conditioning and during a heatwave, it made sleeping very uncomfortable. Also, the Obanjan island retreat that I paid extra to go to was very quiet. I know Euroventure may not have known how busy it would have been there but as I paid extra to go here and expected a lot, I was disappointed that there was not much going on daily and overheard someone say two years ago there was a lot more going on. When returning from the island I had about 5 and a half hours to get my flight at 3:30 but with unbelievable traffic, I was still about 30 minutes away at 2:30. I was sure I would miss my flight and so called Euroventure asking what to do. They said there was nothing much they could do as they didn't book the flights and told me there was another flight at 10:00 that night (I looked it up after, it was @400 and took 18 hours with a stopover). I miraculously managed to get to my flight with 25 minutes left, but never got a call or message from Euroventure asking if I got the flight or not. I thought this was a bit inconsiderate as I was very panicked when I rang and didn't get much help further.”

Helpful Report

Posted 4 years ago

Hi Sean Thank you for the review and the positive words about our recommendations, as well as the rest of your feedback! I agree that sleeping during a heat wave without air conditioning is uncomfortable. I think more and more places will have to install air conditioning as the climate changes. We prefer to book places that have air conditioning, but not all hostel dorms have it so it can sometimes be a question of availability. I’m sorry that Obonjan island didn’t live up to the expectations you had. We take all feedback about locations and accommodation providers into account and constantly review them, so that we can offer the best advice and experience to travellers. I am glad that you did manage to make your flight home as it sounds like the alternative was very expensive. We try to provide whatever assistance we can whilst you are on the itinerary that you book with us, which is the overland transport between cities and the accommodation. As you say since we don’t sell the flight element, we are limited in what we can do and can effectively only help with information. We are always willing to provide assistance whenever you get in touch with us and we did let you know you could call us again if you missed your flight. I’m sorry we didn’t check in with you this time but I’m glad it worked out in the end. Thank you for the review again and we hope we can help you plan another trip in the future. Phil Managing Director

Posted 4 years ago

“We chose Euroventure based on the glowing reviews of the accuracy of information, customer service and the well chosen accommodation. We travel quite widely though less often by train in Europe and were hoping that the company's expertise would forestall any pitfalls and make the process hassle free. The booking process was smooth and staff friendly. Information was well timed. I do find it rather strange, however, that the hotels are not identified until just before travel as I usually like to check out reviews etc. Usually "mystery" hotels are cheaper! The advice not to buy breakfast in the hotels was sound, as better value breakfast was easily available elsewhere. We travelled independently to Lithuania and with Euroventure from there to Warsaw, Krakow and Vienna. However we were surprised and disappointed to find that Euroventure directions were sometimes vague or even completely inaccurate. For example, the directions to exit Warsaw central train station at the "main exit". This is not signed to travellers. Poor maps do not help- they lack sufficient detail for travellers to be sure of their exact location. The Radisson Blu hotel in Warsaw- a standard corporate chain hotel- was good but a considerable distance from tourist attractions such as the old town. In Krakow, the exit was not specified in the directions. You can only tell you are on Pawia by leaving the station. The next problem was that we were instructed to get on the number 2 tram. However, when we found the stop, some kindly locals informed us that the number 2 tram had been out of service for some time due to repairs. The information should be up to date. We had to get a taxi to the hotel, which is about a fifteen minute walk from the centre but which, if you're lucky, has a view of the castle. We were advised to take the sleeper train from Krakow to Vienna. This was not good advice. We booked a private compartment, which was clean and provided with basic toiletries, bedlinen, a wash basin and breakfast. However, not only are the "beds" like sleeping on a thinly carpeted floor but the ancient rolling stock stops suddenly and judders, changes tracks, bangs, clatters and rattles all night long. A journey which would take a much shorter time during the day takes all night and deprives you of sleep into the bargain. It sounds romantic but it's not. Get a hotel and a day train as you're so exhausted when you arrive at your destination (and then have to wait two hours for your hotel room) that you waste half a day anyway. The hotel, by the way, was great in allowing us to our room at 10am so we only had to wander for two hours before catching up on sleep. The worst mistake by Euroventure was in Vienna, when directions state you are to "take trams S1,2,3 & (sic) 4" en route to the hotel. So we followed the signs to the trams. No such trams. We queued to get information and were told that these numbers refer to TRAINS not trams. Also crucial is that you need to know how to get tickets as it's far from clear: head to platform 2 and just before it on the left is a Tabak (tobacco shop) which sells the tickets, though there's nothing to indicate this! You must then find a machine and validate your tickets ( or risk a large fine) before catching the train- not tram - to your destination. Another error: directions state that you turn left when you get off the "tram" but in fact you turn right when you get off (the train). Our hotel, the Mercure in district 2 of Vienna on Hollandstrasse, was, again, good of its type. Well run, clean and well equipped. It's about a twenty minute walk from the centre but there are good restaurants and cafes in the local area, which are cheaper and in some cases better than in the expensive centre of Vienna. A tip: if you're flying from Vienna, it's a short walk from the hotel across the river to the half hourly airport bus which currently costs €8 one way and takes twenty minutes. So, did we enjoy our holiday? Yes we certainly did. Would we use Euroventure again? Sorry, no. You pay for detailed knowledge and information but it has to be clear, accurate and up to date.”

Helpful Report

Posted 6 years ago

“On our adventure we had a wonderfull time. Apart from the IBIS hotel in paris. All the other hotels were fine. The train journeys were spoilt by refugees jumping the trains and on one journey we moved cabins due to 4 refugees being in our compartment. Some of the directions were incorrect and very misleading. Especially paris. / wrong station. There was a lot of hanging around between checking out of the hotels and catching the trains. We made the best of it and had a good holiday. Other travellers should be made aware of the refugee cituation.”

Helpful Report

Posted 7 years ago

Hi Patrick, thank you for taking the time to give us your feedback. We are so glad to hear you had a great trip despite any issues. We monitor current affairs constantly to make sure we are up to date as far as possible on any travel disruption across Europe. I'm sure you'll understand that the migrant crisis is beyond our control and as far as we are aware it is not causing any disruption for travellers; we hope that in time the situation will improve and people will no longer be in the position of having to seek refuge in Europe. Regarding the hotel in Paris, the train times and directions, we will certainly take your feedback on board in order to improve our service, so thanks again for taking the time to write your review! The Euroventure Team

Posted 7 years ago

Euroventure Travel Ltd is rated 4.9 based on 895 reviews