Euroventure Travel Ltd Reviews

4.89 Rating 581 Reviews
99 %
of reviewers recommend Euroventure Travel Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Euroventure Travel Ltd Reviews

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

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Phone:

01138682360

Email:

info@euroventure.com

Location:

Burley Hill Business Centre

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Euroventure Travel Ltd 5 star review on 12th August 2020
Doug Beadle
Euroventure Travel Ltd 5 star review on 4th March 2020
Hilary
Euroventure Travel Ltd 5 star review on 2nd March 2020
Morgan
Euroventure Travel Ltd 5 star review on 1st March 2020
Amelia Alexander
Euroventure Travel Ltd 5 star review on 1st March 2020
Ella
Euroventure Travel Ltd 5 star review on 27th February 2020
Amelia
Euroventure Travel Ltd 5 star review on 27th February 2020
Nicole
184
Anonymous
Anonymous  // 01/01/2019
We booked a Euro trip for hostels and this was substituted for hotels in a number of cities. This isn’t great as we had hoped to meet people at the hostels. Also, although we had specified twin beds a number of the reservations said they had no note on the booking so could only give us doubles. I called Euroventure to ask them to contact the hotels/hostels to call and request twin beds and they refused (I had to call myself). Overall, a poor experience.
Helpful Report
Posted 1 year ago
We experienced a couple of issues on our trip around Europe (Amsterdam, Berlin, Prague, Budapest, Munich and Brussels) with euroventure. The first issue we came across was that our train from Amsterdam to Deventer did not exist, when we checked train times the day before, this meant we had to contact the euroventure emergency number to find out which trains we could get instead. Therefore, we had to get an earlier train and change twice at Utrecht and Amersfoort. Amersfoort was also spelt wrong on the email sent from euroventure with the new train times, meaning we all filled it out wrong on our interail passes. If we hadn’t checked the day before we would have missed the train and lost half a day in Berlin. The second issue we experienced was that on a number of trains we could not find seats as they were full, so we had to sit in the gangways for 4+ hour train journeys. This is as a result of being advised in our euroventure information book that the trains were open seating, so we would therefore be able to sit in any seat, when in fact the majority of people reserve seats meaning there aren’t many, if any, left for open seating. We therefore paid for seat reservations on a lot of our later trains to ensure we had seats, adding to the overall cost of the holiday, around 5 euro per train per person. We would have expected booking through a company of expert travellers that this issue would have been highlighted to us and the option to reserve seats given in the booking stage. The third issue we experienced was that whilst a lot of the hostels promise free breakfasts on their websites, if you book through a company like yourselves you are expected to pay for them. The final issue we experienced on the holiday was with our hostel in Brussels. We decided to get the later train into Brussels to ensure we had some time to explore Munich, however this train ended up being delayed so we arrived in Brussels around 11pm. Once we arrived at the hostel after using the public transport we were told that we were in a separate building 20 mins walk from where we were, there had been no mention of this in the directions and information about the hostel. We therefore had to walk through the streets of Brussels at 11.45pm which was a frightening experience for a group of five girls, as the streets were filled with drunks. If we had known that the hostel was so much further away we would have got the earlier train. Once we arrived at the hostel we went to the room the lady on the front desk gave us keys for and directed us to, to find that there were only two beds for five of us. We therefore tried to call reception but it had shut as it was now past midnight, (something else we weren’t told about), which would have been an issue if our train was delayed anymore. We therefore decided to go back down to the lobby and phone the emergency euroventure number. Whilst we were doing this we noticed a guy locking the common room and asked if he worked there, instead of answering the question he asks “why?” so we ask again and instead of answering he asks “Is there a problem?”. His whole attitude and not answering the question as to whether he worked at the hostel made us all very uncomfortable and unsure whether to trust him, but we told him about the problem as we didn’t have any other option. He eventually sorted the issue out for us, but not before having a go at us for being on the phone to you and yelling down the phone in another language which made us feel very intimidated. The person on the euroventure emergency number was very nice but at the end of the day there wasn’t much he could do. We wrote an email to euroventure about these issues and were offered no compensation instead given a very condescending email reply in which they forgot to copy the trip leader into. Because of theses experiences I would not recommend using this company and would not book through them again.
Helpful Report
Posted 2 years ago
Thanks again for the feedback which you already sent us by email. Here is the email you referred to that we wrote back to you, which you are still very welcome to respond to. I have copied it exactly since it still addresses all the points you raise. Please do reply to it if you have any further comments to make and we will be more than happy to assist you further. On 18th July I wrote to you: Thanks very much for your email outlining the issues you experienced. I wanted to give you a full response so apologies I wasn’t able to do this yesterday. I am sorry that you found the train in the travel pack was not running. Timetables do change, and various cancellations occur, which as you mentioned we do not have control over. Unfortunately, we don’t have such an alert system as you described – this is not down to the size of the company (about 20 people) but actually just this kind of system doesn’t exist. Our way of compensating for this is having the out of hours phone, which you were able to call once you found out about the problem. Regarding the misspelling of Amersfoort, Amy who you spoke to on the phone sent you an email within just a few minutes of the call to get you all the information quickly, and she typed out the station name wrong. This would not have affected your interrail passes in any way. Whilst we did mention when confirming your booking that you could add seat reservations that weren’t compulsory, I acknowledge that we didn’t specifically advise either way whether we thought they should be included. I agree with you that booking through a company of expert travellers we should be providing this guidance as opposed to simply presenting the option. The issue is that it’s hard to know specifically which trains will be busy and over what period, and we don’t want to make people feel that they should always include them when they don’t need them – after all there is also a benefit to being flexible with the interrail pass on the day of travel. I am glad that you were able to purchase the seat reservations in the station once you made the decision to, and of course the cost of these would have been the same if you had booked through us. For next summer we will review which trains are particularly busy and we will try to make that information more accessible to guide travellers on which trains we would recommend seat reservations on. I have looked into the Brussels hostel, and would like to reassure you that the experience you described is an anomaly. I am very sorry that you felt unsafe walking across Brussels. We were not aware that the hostel would allocate you a room that was twenty minutes’ walk away, as if we had been we would not have booked it. We look at our hostel partnerships at least once a year and work hard to make sure you are staying in places with a minimum standard of service. This kind of feedback helps us do that and we have decided not to use 2Go4 Grande Place hostel any more. I can only apologise on behalf of the hostel for the behaviour of their employees, which does not adhere to the standard we would also expect. With regards to breakfasts, it is not something that we claim to include. Hostels which include free breakfast for everyone also include it for Euroventure guests, as should have been the case in the Flying Pig Uptown in Amsterdam for example. We do try to be as clear as possible with everyone at the time of booking about exactly what is included, and we do also review this kind of information from time to time – but if it is not what you expected then we can look at improving our communication in this area. Thank you for your kind words about the rest of the trip. We really appreciate the feedback and I am sorry about the issues that you described. We will take it all on board in the hopes of improving our service in the future. Philip Cabra Netherton Managing Director Euroventure Travel
Posted 2 years ago
Euroventure Travel Ltd is rated 4.89 based on 581 reviews