Euroventure Travel Ltd Reviews

Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

4.9 Rating 895 Reviews

99 %

of reviewers recommend Euroventure Travel Ltd

Company Reviews

Metrics

Info

4.9

Based on 895 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

Visit Website

Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 16th April 2024

Charlotte Dougherty

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service was awful. booked different travel to what we paid for, i emailed and said this and was told i was wrong. i was actually correct, but got told i was reading the email wrong. i told them there is only one way to read the email and they said oh yeah you’re right. then later told me he was meaning a different email but only one had been exchanged. asked for seat reservations, wasn’t booked for us but others travelling had them? asked for en-suites, these were available but not booked. when asked to be booked on what we asked, they said they would out of a “gesture of good will” - when that’s exactly what we should’ve been booked on the first time. after complaining i then received another email apologising for us feeling like they were being rude and condescending, instead of realising that they should’ve just booked what we asked for. asked for a manager and got an email back from the same man we’d been emailing all along. overall, customer service when organising was good. but once booked and on the trip they added so much more stress to our journey. as first time travellers we paid them to book what we wanted and they didn’t. they added so much more stress onto our journey and are still trying to explain and justify their actions, when they should’ve just done what’ we asked for.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that you haven't been happy with your Euroventure experience, including the customer service, accommodation and transport arrangements in relation to your recent trip. Whilst of course we would prefer to hear that everything has been perfect for you, thank you nevertheless for taking the time to let us know your thoughts and feedback; good or bad, this does help us to improve as a small business. First of all we would like to extend our apologies that the one change of transport from Budapest to Zagreb wasn't better communicated, and at first was stated on your booking summary that this would be a train. As we have explained in previous emails, a bus with seat reservations was booked instead as this is the quickest way to travel on this route, features no connections or changes and also corresponded with your travel preferences of when you would like to depart each city. The most suitable train would have otherwise left mid-afternoon and taken two hours longer. Nevertheless, whilst the bus was the most suitable travel option, we apologise again that this wasn't made clearer that this could have been a possibility at the time of booking and have since updated our booking systems and processes. During our conversations, we did offer to instead book you this train after you told us you weren't happy with the bus, but you instead opted to travel by bus. Where it was possible through our systems and partners, you were booked into ensuites in each of your accommodations. You paid for private hostel rooms - the only way to guarantee you have ensuites in all of your rooms, is to book a hotel package. This is stated clearly at the time of booking and we have emphasized this point throughout our conversations since. I appreciate this was important to you, and our team relayed this request to our partners several times to ensure they also allocated you these rooms where they could. You were allocated ensuite rooms in the majority of your hostels. In relation to your FlixBus seat reservations, we have explained that at the time of us booking the trip, not all bus reservations are available to purchase. As such, we do not charge for reservations where your journey is a bus - but we still do buy these where possible, if you have indicated you would like all possible reservations. We pride ourselves on our high level of customer service, so I'm sorry that you haven't been happy with how you have been treated. Please note that we have tried to explain things at each step and answer all of your queries and concerns, as well as reitterate that you received the trip that you paid for. I am again sorry that you are not happy that it is me replying to your complaints again - this is my job in my role of Head of Customer Service here at Euroventure, after your initial complaints were escalated to me. I have since also replied to your further email with instructions on how you can escalate your complaints further, should you wish. Best wishes, Alex

Posted 9 months ago

“Quick and responsive customer service when planning your trip. However not so useful when on your trip they are closed by 4pm and only provide generic non specific advice when stuck, that you can find out on your own - if you have problems outside of their open hours your on your own! Trip would have been good value for money however I ended up having to pay for hotels in 5 out 7 place as I was in mixed dorms (this should have been made clearer at the booking stage) which consisted of all males in some places with myself being the only female- I did not feel safe as a solo traveller! I was stranded in a remote area near the start of my trip due to train cancellations and speaking to euroventure- I ended up having to get a taxi to the next destination, and after a complaint from my family I did receive a refund for the cost of the taxi in a timely manner. This was my first solo travel experience as I usually do group trips (where accomodation is generally single sex) however my experience with this company created much panic and anxiety and as such I would not feel comfortable or confident in travelling with them as a solo traveller or as part of a group in the future. I feel that they are not particularly concerned with their customers safety and are reluctant to assist if you feel unsafe and ask for help.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave a review and again, sorry that you feel disappointed with your Euroventure experience. I did reply and address many of these points to your email back in April, but never received a reply from you. Our Office Manager had already been in touch with you to explain that the reason you weren't in female-only dorms is that you had instead purchased mixed, smaller-sized dorms and had not given any indication that staying in single-sex dorms was an essential part of your trip. When you rearranged your trip during COVID, you emailed us to clarify that you would be staying in 'smaller-dorms', with again no mention of female-only dorms. These same-sex dorms tend to be much more expensive and I am not aware of other travel operators who would automatically opt for these female-only dorms as standard. Nevertheless, I do of course acknowledge your point made about safety: this is undoubtedly our number one priority for all of our customers and it's for this reason we only use hostels with high ratings, that we have vetted ourselves and can trust. Your previous comments regarding the receptionist being on her phone and there being underwear on the floor of your hostel room, which prompted you to seek your own accommodation, have been passed on to the hostel. If you had mentioned this to us or the hostel at the time of your stay, these issues could have been quickly resolved as opposed to checking out. I'd also like to extend our apologies for the problems you encountered with the train; of course, a train being cancelled due to adverse weather conditions is never ideal for anyone. Our team here did everything they could to help you based on the information they had at their disposal. Our usual office hours are Monday - Friday, 08:00 - 16:00 - but we do have a 24/7 emergency helpline, exclusively for travellers who are away on their trip so we can help outside of these office hours if required. Sadly you did not ring this emergency number so we weren't aware of any problems until we were back in the office. We're always open to suggestions and ways we can improve, however, we completely reject any suggestion that we are not concerned about customer safety nor are we in any way reluctant to help. Our travel team and management spoke to you several times and tracked replacement trains whilst we waited to hear back from you as to what you had decided to do. At the first point of learning about it, we immediately refunded you in full for the taxi you had taken to get to your next destination. Thanks again though, for leaving your valued feedback, which we will of course take on board. Please do get back in touch with us if there's anything else we can help with or explain further. Best wishes, Alex

Posted 1 year ago

“We booked a Euro trip for hostels and this was substituted for hotels in a number of cities. This isn’t great as we had hoped to meet people at the hostels. Also, although we had specified twin beds a number of the reservations said they had no note on the booking so could only give us doubles. I called Euroventure to ask them to contact the hotels/hostels to call and request twin beds and they refused (I had to call myself). Overall, a poor experience.”

Helpful Report

Posted 4 years ago

“We experienced a couple of issues on our trip around Europe (Amsterdam, Berlin, Prague, Budapest, Munich and Brussels) with euroventure. The first issue we came across was that our train from Amsterdam to Deventer did not exist, when we checked train times the day before, this meant we had to contact the euroventure emergency number to find out which trains we could get instead. Therefore, we had to get an earlier train and change twice at Utrecht and Amersfoort. Amersfoort was also spelt wrong on the email sent from euroventure with the new train times, meaning we all filled it out wrong on our interail passes. If we hadn’t checked the day before we would have missed the train and lost half a day in Berlin. The second issue we experienced was that on a number of trains we could not find seats as they were full, so we had to sit in the gangways for 4+ hour train journeys. This is as a result of being advised in our euroventure information book that the trains were open seating, so we would therefore be able to sit in any seat, when in fact the majority of people reserve seats meaning there aren’t many, if any, left for open seating. We therefore paid for seat reservations on a lot of our later trains to ensure we had seats, adding to the overall cost of the holiday, around 5 euro per train per person. We would have expected booking through a company of expert travellers that this issue would have been highlighted to us and the option to reserve seats given in the booking stage. The third issue we experienced was that whilst a lot of the hostels promise free breakfasts on their websites, if you book through a company like yourselves you are expected to pay for them. The final issue we experienced on the holiday was with our hostel in Brussels. We decided to get the later train into Brussels to ensure we had some time to explore Munich, however this train ended up being delayed so we arrived in Brussels around 11pm. Once we arrived at the hostel after using the public transport we were told that we were in a separate building 20 mins walk from where we were, there had been no mention of this in the directions and information about the hostel. We therefore had to walk through the streets of Brussels at 11.45pm which was a frightening experience for a group of five girls, as the streets were filled with drunks. If we had known that the hostel was so much further away we would have got the earlier train. Once we arrived at the hostel we went to the room the lady on the front desk gave us keys for and directed us to, to find that there were only two beds for five of us. We therefore tried to call reception but it had shut as it was now past midnight, (something else we weren’t told about), which would have been an issue if our train was delayed anymore. We therefore decided to go back down to the lobby and phone the emergency euroventure number. Whilst we were doing this we noticed a guy locking the common room and asked if he worked there, instead of answering the question he asks “why?” so we ask again and instead of answering he asks “Is there a problem?”. His whole attitude and not answering the question as to whether he worked at the hostel made us all very uncomfortable and unsure whether to trust him, but we told him about the problem as we didn’t have any other option. He eventually sorted the issue out for us, but not before having a go at us for being on the phone to you and yelling down the phone in another language which made us feel very intimidated. The person on the euroventure emergency number was very nice but at the end of the day there wasn’t much he could do. We wrote an email to euroventure about these issues and were offered no compensation instead given a very condescending email reply in which they forgot to copy the trip leader into. Because of theses experiences I would not recommend using this company and would not book through them again.”

Helpful Report

Posted 4 years ago

Thanks again for the feedback which you already sent us by email. Here is the email you referred to that we wrote back to you, which you are still very welcome to respond to. I have copied it exactly since it still addresses all the points you raise. Please do reply to it if you have any further comments to make and we will be more than happy to assist you further. On 18th July I wrote to you: Thanks very much for your email outlining the issues you experienced. I wanted to give you a full response so apologies I wasn’t able to do this yesterday. I am sorry that you found the train in the travel pack was not running. Timetables do change, and various cancellations occur, which as you mentioned we do not have control over. Unfortunately, we don’t have such an alert system as you described – this is not down to the size of the company (about 20 people) but actually just this kind of system doesn’t exist. Our way of compensating for this is having the out of hours phone, which you were able to call once you found out about the problem. Regarding the misspelling of Amersfoort, Amy who you spoke to on the phone sent you an email within just a few minutes of the call to get you all the information quickly, and she typed out the station name wrong. This would not have affected your interrail passes in any way. Whilst we did mention when confirming your booking that you could add seat reservations that weren’t compulsory, I acknowledge that we didn’t specifically advise either way whether we thought they should be included. I agree with you that booking through a company of expert travellers we should be providing this guidance as opposed to simply presenting the option. The issue is that it’s hard to know specifically which trains will be busy and over what period, and we don’t want to make people feel that they should always include them when they don’t need them – after all there is also a benefit to being flexible with the interrail pass on the day of travel. I am glad that you were able to purchase the seat reservations in the station once you made the decision to, and of course the cost of these would have been the same if you had booked through us. For next summer we will review which trains are particularly busy and we will try to make that information more accessible to guide travellers on which trains we would recommend seat reservations on. I have looked into the Brussels hostel, and would like to reassure you that the experience you described is an anomaly. I am very sorry that you felt unsafe walking across Brussels. We were not aware that the hostel would allocate you a room that was twenty minutes’ walk away, as if we had been we would not have booked it. We look at our hostel partnerships at least once a year and work hard to make sure you are staying in places with a minimum standard of service. This kind of feedback helps us do that and we have decided not to use 2Go4 Grande Place hostel any more. I can only apologise on behalf of the hostel for the behaviour of their employees, which does not adhere to the standard we would also expect. With regards to breakfasts, it is not something that we claim to include. Hostels which include free breakfast for everyone also include it for Euroventure guests, as should have been the case in the Flying Pig Uptown in Amsterdam for example. We do try to be as clear as possible with everyone at the time of booking about exactly what is included, and we do also review this kind of information from time to time – but if it is not what you expected then we can look at improving our communication in this area. Thank you for your kind words about the rest of the trip. We really appreciate the feedback and I am sorry about the issues that you described. We will take it all on board in the hopes of improving our service in the future. Philip Cabra Netherton Managing Director Euroventure Travel

Posted 4 years ago

Euroventure Travel Ltd is rated 4.9 based on 895 reviews