Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

William Adam

Evans Cycles 1 star review on 11th November 2021

Melanie Scott

Evans Cycles 1 star review on 28th October 2021

Anonymous

Evans Cycles 5 star review on 10th October 2020

Simon Holmes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The issue here was that the information sent over email confirming order dispatch was not aligned with reality. this could well be a ticketing system processing orders from the website, cleared funds then the warehouse having a target to process orders. Purchased on the 06.04 with a dispatch notice received on the 10.04 stating anticipated delivery 12.04. The couriers website DX doesn't track which can be extremely disheartening. The stated dispatch email was not correct. I spoke with Evans through their on line chat daily from the 12.04. On the 14.04 the staff member tracked the bike to the warehouse and confirmed the following day it had been picked up by DX the courier. Arrived this morning at 07:30 with a call from the driver. If there was no information detailed above, things may have been less worrisome. All in all, i got my bicycle in 9 days from purchase over the bank holiday and the help desk were helpful. The 4 star is honest, their IT system could well be what is lacking and causing concern as it did for myself. My Specialised arrived pristine, slight adjustment to the front derailleur was needed but in fairness, in the grander scheme of things with current climate of non-normal times. Most of the drama was from me believing everything i read on reviews. Wasn't at all bad. Very happy chap with my shiny new bicycle”

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Posted 3 years ago

“Recently had a vintage Evans road bike re-assembled & checked at the Chelmsford branch. Rob T & his colleague demonstrated enthusiasm, & a high degree of professionalism, talking through what was practical & what was advisable to replace. It took about a week to finish, & now the bike looks & rides like new. The result & customer service given was excellent. If any problems or spares are needed in future, then Rob T at Chelmsford will be my choice.”

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Posted 4 years ago

“in school i am doing this as part of my course work and as Evans cycles is going to help me get a good grade i will give it a good review however from this site i can tell the business is bad so i lowered it to 4 stars”

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Posted 4 years ago

“I popped in to the Cambridge store with problems with my front brake which was catching on the wheel (the bike was not bought from Evans). The technician fixed it there and then with no charge. Thank you!”

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Posted 5 years ago

“I bought a product from there a friend suggested it to me from face book, and the prodcut are unbelievable really impressed.”

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Posted 6 years ago

“Had trouble with order charged me full price so had to order second pair. Waited ages on the phone and took long time for refund.”

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Posted 6 years ago

“I went into the liverpool store to collect an online purchase, initially i was unhappy because it appeared the cashiers were just chatting with the customers and not actually serving people. Then a lady appeared who must've been putting stock out and served me both quickly and efficiently, she must have noticed i had my phone out and recognised that I was there to collect an order. The package had a handle on it which made it easy to carry and i didn't need to ask for a bag.”

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Posted 6 years ago

“Offered online discounts and then Additional sale day discount”

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Posted 6 years ago

“Search facility was good although choosing the right size of glove was difficult as some items seemed to have a separate entry for each size.”

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Posted 6 years ago

“I went in to buy a pair of fiveten shoes having checked stock on their website. Initially not impressed with having to wait what seemed like ages (probably only 5 minutes) to get served but am so glad I waited. To be fair it was busy. Even though the shoes were already discounted they gave me another 10% off as they were a display model then price matched some road shoe cleats to CRC (another £6 off). All in all very happy with the Cardiff branch at Dumfries Place.”

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Posted 7 years ago

“Since taking up serious cycling last summer and having bought my bike and accessories from Evans, Wimbledon branch, I have had nothing but very good service with one and two staff going the extra mile on occasions. I will for one continue to shop and service my bike at this branch.”

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Posted 8 years ago

“Just bought a hoy bik from Evans cycles great service too”

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Posted 10 years ago

Evans Cycles is rated 1.9 based on 482 reviews