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Evans Cycles Reviews

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

Company Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

Evans Cycles 1 star review on 11th November 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 5 star review on 10th October 2020

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXTREMELY RUDE AND SNOBBISH ATTITUDE, TREATS CUSTOMERS AS IF THEY ARE A BURDEN. Went into evans cycles in King’s Cross London for a quick change on my disc brake pads. Mechanic (polish twat) was already talking to another customer for about 15 minutes, during which I waited patiently. When they finished, the mechanic didn’t even look at me when speaking to me and stood at the back of the workshop and rudely just said “we don’t have time for such small repairs” no “sorry about that”, no “unfortunately”. He spent 15 minutes talking about the minutiae of carbon frames with another customer but couldn’t even face me when talking to me because “he doesn’t have time for this”. Fair enough if they don’t do small repairs but why can’t you just say that with respect and facing your customers. Will never give a penny to evans cycles again.”

Posted 2 days ago

“Bought a bike helmet for one of my boys. Didn't fit. Took back to store the next day. They would only give credit. I have got £50 credit. Just don't want to spend any money there. Hate the place. Conning”

Posted 1 week ago

“A buckle on my cycling shoes broke after just a few months of having them. I spoke with a customer service representative and sent him photos, and he assured me that despite it being outside of the 28 day return window and the product being used, it was a manufacturer defect and would be refunded. When I sent my shoes in, they told me they were refusing the claim. After several emails including ones including evidence of their prior commitment, they still refused. Poor service is one thing, but dishonest service is unacceptable, in my opinion. I would not recommend them for anything.”

Posted 1 month ago

“Ordered a helmet online when at the store. Helmet arrived in a box which was totally demolished and ripped open. It looked as though the warehouse had retrieved it from the tip. It was obvious the helmet must have been dropped given the state of the box but no I still had to pay not only for the delivery but again to return it. No doubt Evans will sell this damaged helmet to some other mug. Never buying from Evans again.”

Posted 1 month ago

“Evans Cycles are an absolute disgrace of a bike store. Staff are rude to customers and elitist. Very unprofessional and unwilling to help customers, whilst hiding behind policies. I would highly discourage anyone from Shopping there. Vili-Valtteri Welroos (ARB/RIBA)”

Posted 1 month ago

“If I could give 0 stars I would. Evans cycles customer services are extremely Terrible. Their online shop was very misleading when it came to the payment. I had been charged the full amount of the bike and delivery despite putting in a cycle scheme voucher. The website did not at any point state the full amount will come out on my credit card. Customer services were extremely unhelpful stating I would have to pay £40 to return the bike by post and this would not be refunded. Grave error made on their part and I am expected to pay their cost! Aaron and Amie have all refused to listen and work with me for a response. @Evans Cycles- please do not leave a response to this stating you are striving to help unless you can actually resolve this for me. I can see you have done this below for another review left by someone else and it makes no difference because Evans cycles have repeated their behaviour with me”

Posted 1 month ago

“Very bad online service. I waited over a month for a decision and was told I am unable to swap a XMAS present purchase for a larger size. It was a Christmas present that missed Evan's return deadline by a couple of days. It was for a larger size, not full return. Your staff communicated there was a well know issue of small sizing with the Five Ten brand. I have spent £100s with Evans in the last few months and will not be spending another penny. You have wasted so much of my time chasing you for a decision, even a wasted trip to the nearest store to swap for a bigger size. Extremely poor product. Extremely poor customer service and after sales. Time wasters. Avoid at all costs. Not recommended. Will never use again.”

Posted 2 months ago

“I've had an awful experience with Evans Cycles. I ordered 2 black specialized cage bottles that were on offer for £23 to be delivered. Two weeks after I placed the order, no delivery and then an email giving me a refund. No explanation. The 2 bottle cages are still available on the website, but the offer has expired. Waited for 20 mins on the phone to customer services. No response. Terrible customer service. Use another company.”

Posted 2 months ago

“Purchased a bike turbo trainer which is still under warranty and contacted via email in November it was not working. To this date 06/02/2024 i have sent at least 10 emails since November 2023 and received the usual acknowledgement emails but no one ever contacts to resolve this issue for me. I now have a turbo trainer that is not working properly and no way of getting this resolved. The lack of customer service is staggering, must be the worst I have ever experienced and i would definately not advise purchasing from them”

Posted 2 months ago

“I’ve been waiting for a refund of £170 since the 20th of November, the customer service team is extremely unhelpful and haven’t responded to any of my messages in over a week. They ask for a denial of recipt form but claim the signature is not sufficient despite me sending roughly 6 options at this point including options they previously said would be sufficient.”

Posted 3 months ago

“Terrible customer service I brought some kit of evans during the Black Friday sale (well over a month ago) and I’m yet to get a penny back. Their response time has been extremely slow with no reason as to why. In order to get my refund they want me to print of a form sign in, scan it and send it back to them, apparently no other form of signature is good enough, I’ve made them aware I don’t have access to a printer or a scanner but they don’t really seem to care and are happy enough to keep my money for products I never received. Don’t touch them with a ten foot barge pole, literally the worst customer service I have experienced.”

Posted 3 months ago

“I just submitted 4 reviews -they have just refused to submit the 1 star one ! -the reply they sent to me said it 'did not meet their website guidelines' but they published the 4 star reviews I wrote for the other items. -No follow up to discuss my issues .This means the reviews are completely misleading as they only take positive feedback ! see review below and rejection THANKS FOR SHARING YOUR THOUGHTS Thanks for taking the time to review Five Ten Flooce Wind Jacket Women's. We just need you to confirm the review, as a security measure. wrong sizing i Be warned -when you click 14(L) here . In my case as a 12 I always have a 14 to give space for layers what you get is a size 16-18 which is too long and big but you still have to pay £5 to return. There is no answers on how to deal with it on the website and NO PHONE NUMBERS or e mail to discuss it. As a result unlikely to order from Evans again even though I kept the other 3 items I'd ordered CONFIRM REVIEW SORRY, WE'RE UNABLE TO ACCEPT YOUR REVIEW Our staff have read your review and we value your contribution even though it did not meet all our website guidelines. spacer Please feel free to contact our customer care via our Support panel. spacer Thanks for sharing, and we hope to publish next time. spacer SUBMIT NEW REVIEW”

Posted 4 months ago

“All round, a pretty bad service right from the start. Had to made to wait 3 weeks for a refund! Seeked consumer advice and emailed Evans and all replies were false promises, basically lying until the 3rd email i eventually received a refund without any explanation or sorry! With this kind of service it’s no wonder that Evans is going out of busy with major financial losses! Customer support is more like a circus act than a service that can actually help! Brought 2 pairs of shoes online, email confirmation was wrong size, couldn’t change details as the account/order didn’t exist, couldn’t do nothing until they got returned from a click & collect which took 2 weeks instead of 2-5 days! Shameful service/business/sales & disgraceful image that’s reflected as a leading bicycle business in the U.K…….joke! Wrap the business up & move aside as it’s quite clear that Evans isn’t up to it & let someone else take over!”

Posted 4 months ago

“Dreadful after sales customer service. Very good at taking your money not so good when things go wrong. Nobody would expect a new bike's peddle to shear off after just 10 months average use, and then find out it is not covered by warranty, because according to the store's manager, it wasn't checked frequently enough! Arrogant, rude staff and customer service just as appalling.”

Posted 4 months ago

“Never ever purchase anything from Evans Cycles. The incompetence of their customer service will leave you astounded at their level of professionalism. You are repeatedly promised that you will receive an update within 48 hours which you never do, and then if all end fails, they say that as a consumer you can ask for a refund after 30 days. Worst customer service I have ever had. This is from Wikipedia "In 2019, despite many store closures following the insolvency, the company opened its 4th Glasgow store and an additional branch in Shirebrook, both within flagship TRI UK stores.[12] After the takeover by Sports Direct there were complaints about poor customer service, which formerly had been very good, according to those customers"”

Posted 4 months ago

“I visited the shop this morning and was there at 8.25 waiting for it to open at 8.30. it opened at 8.50 and I entered to simply collect my bike they couldn't fix. I was told they weren't open till 9am despite their website saying 8.30 which I politely pointed out. (Updated by the business 9 weeks ago) Manager was not apologetic and his attitude was awful. He simply said the website is wrong and asked me to wait outside. I'd like to give him the benefit of the doubt and say he must just have got out of bed on the wrong side today but I've read numerous reviews that suggest he is often like this. I'd shop elsewhere if I were you !!”

Posted 5 months ago

“Do not order online! The worst online shopping experience I have ever had. Online bike size guidance is completely inaccurate and very misleading. Returns information does not mention that the bikes arrive in boxes the size of a wardrobe. Quotes for return were over a £100. Feel totally ripped off by Evans. Have spent a fortune to return the bike that was completely the wrong size due to ridiculously inaccurate information on the website. Customer service is appalling. Three days on the phone to even get anyone to pick up. Do not order online!”

Posted 5 months ago

“I wanted a new pair of cycling shoes. Evan had them on offer on their website. I really wanted to purchase them from a physical shop where I could try them on, but apparently there is no way of seeing what shop has stock. Further, their ‘click and collect’ service is simply a delivery service to a named shop, and a charged for service at that. Anyway, I decided to order up a pair for next day delivery to my home. That came at an additional cost of £9.99 (nearly a 20% markup, but I still thought the shoes were reasonably competitively priced). Order duly acknowledged and delivery confirmed for the next day. Following morning, E-mail to say they were out of stock but will be sent for the following day. I’m still waiting. Customer service is a joke. Apparently I cannot cancel my order, nor can I get a refund of the delivery charge. I dread thinking about the hassle of returning them, if they ever do get delivered, if they don’t fit or I simply change my mind. Those of us who use Amazon will appreciate how customer service should be done.”

Posted 6 months ago

“DONT USE EVANS CYCLES EVER Bought a bike in a hurry because mine broke and had a weekend away cycling planned. Used Evans Cycles online as thought big established company would be easy. Bike delivered. On my first ride the chain fell off a couple of times. Continued to ride to work (2 miles on tarmac) for 2 days before taking it to my local store at the weekend. Explained to the guys in the shop (Sutton branch) it was delivered that week and the chain keeps falling off. From the beginning to the end of my time in the shop the assistants pretty much accused me (without saying it directly) of breaking the bike but one said he would bend something back and remove a link from the chain to make it fit again. £750 it cost. It felt they were implying I should be grateful for whatever help they offered. I got comments like, I've not asked you for a receipt, I can see its been used and the online store would need to authorize any work etc. Although the assistant seemed competent enough, he defiantly had that "I am doing you a favour" attitude. I am a customer! Just to be clear, I had hardly used the bike and certainly hadn't damaged it. It was stored in my garage on a holder and ridden only on the road for max 8 miles for 2 days before I took it to the shop. Nothing or nobody had gone near the bike. I then explained I want a bike that is perfect for my £750 not one that has been bent back into shape. After the cycling weekend, where the chain continued to fall off, the gears jump and brakes judder and scrape, I contacted their customer support to try and get this resolved. This is where it got worse! Its by email only apparently. I sent the initial email explaining my issues. Some days later I then got a reply asking for a photo. I then explained the chain falling off is hard to photo. Anyhow, the email chain got longer and longer. It seemed like I was dealing with a team who all accessed the same calls but would all occasionally update the ticket with their comment. really disjointed awkward frustrating email conversation. It finally ended with me just asking if I could talk to them as I don't think the email conversation is working. They said no. I asked for a contact of someone senior in the company they said no because of GDPR. I said please can you call me then and gave them my number, they didn't. I'm not sure where to go with this now, if it gets even worse I plan to email a few media organizations to see if its worthy of a story. But am planning to try and inform people not to use Evans Cycles and spare themselves the agony. Its so bad its laughable. I think they are a company in financial trouble. I really can see why!! AVOID AVOID AVOID.”

Posted 6 months ago

“Appalling customer service. Made 2 orders online and faults (items still not shipped) with both. Still awaiting refund and proper explanation and apology after 3 weeks. Customer Service is a waste of time. Webchat is a scripted bot that cuts off and doesn't work. Email appears to be scripted responses and has failed to resolve issues and hasn't even provided correct information. Seem to be selling items on their website cheaper than elsewhere to get orders however they can't fulfill them and then fail to resolve, complete or refund. Avoid this company at all costs !!!”

Posted 6 months ago

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Evans Cycles is rated 1.9 based on 482 reviews