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Evans Cycles Reviews

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

Company Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

Evans Cycles 1 star review on 11th November 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 5 star review on 10th October 2020

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 4 bikes 3 weeks ago for Christmas for my children. 2 of the bikes and have been delivered to another address not even on our street. I have tried speaking to evans cycles and everyone knows you might aswell speak to a brick wall. I’ve filled in 3 receipt of denial forms and I still don’t know where my bikes are.I’ve not even been offered a refund or even a credit note. The company have not even sent me an email saying there sorry and there sorting it. Luckily I paid for my goods through pay pal so I have raised a dispute.this company is dishonest and happy to take your money but don’t want to help there customers. DISGUSTING BEHAVIOUR . Be very cautious when spending your money at Evans cycles.Go to a reputable company that are not thieving c£&nts and that want to help there customers.”

Posted 1 year ago

“Ordered 2 bikes on a next day delivery. Only one arrived. 10 days later I'm being told that Evans Cycles have up to 30 days to deliver the items. Won't issue a refund or accept that the second bike has been lost. Avoid.”

Posted 1 year ago

“I bought a hybrid bike online from Evans Cycles in May, and will never use them again. The bike had clearly never been overchecked before shipping. The Gear Cable was frayed, and Gears were making a grinding noise. The rear Hyraulic Brake is a death trap. Been told by local bike mechanic that the Brakes had air in them, and needed bleeding. I had only rode it once. When I contacted them, I was told to bring the bike to them, at my own expense, even though they had charged me £15 for delivery. All in all, shocking Customer Service.”

Evans Cycles 1 star review on 14th July 2022

Posted 1 year ago

“Genuinely one of the worst companies out there. Sent me dirty and faulty products. Had to cover postage as they were too cheap, trying to make me take voucher as part refund and were short on card refund by £170!!!! Someone at evans is struggling with basic math”

Posted 1 year ago

“Bunch of cowboy s stay well away. The bikes are badly made. I bought a bikefrom them the front derailleur is rubbing on the chain, it can't be adjusted because its been made badly. Th ey are not interested. Iwill be going trading standards”

Posted 1 year ago

“Ordered a bike online, took the day off to receive delivery and received an update from courier (Evri - was Hermes) that they won't deliver and now bike is being returned. It's pretty much impossible to speak to anyone at Evans Cycles or the courier to find out why the bike wasn't delivered and if or when I'll be receiving a refund. Very frustrating and - hoping I'll get my refund - I'll be reordering from somewhere else.”

Posted 1 year ago

“What used to be a friendly, knowledgeable store has gone completely to the dogs. I booked my bike in for a straightforward repair. They failed to complete (or even start) the job on the day I had booked. A week later, I chased up to fund out what was happening and they told me it was ready to collect. The first time I rode the bike after collecting, it became clear they hadn't actually carried out the repair at all. I complained to both Evans and Sports Direct (who now own Evans, which explains a lot) and both refused to refund. I only got a refund in the end by issuing a chargeback thorough my bank. Avoid Evans at all costs is my very strong advice !”

Posted 1 year ago

“Ordered four tyres that I needed quickly, so paid their inflated price (£55 each - available at almost half that price elsewhere but not next day) and paid for next day delivery. One tyre arrived two days later but it was the wrong tyre (mislabelled by Evans)! Almost a week before the others arrived via Hermes - the explanation from them was that although the barcode was right, the address label was creased so a 69 looked like a 59 and there is no 59 in our road. A catalogue of errors and a very unhelpful chat system and advisors that never did get back to me when they said they would. Not the first time I have had poor service from Evans. I know now not to use them again.”

Posted 1 year ago

“Ordered a hybrid bike online. Sizing listed was totally inaccurate compared to the sizing on the bike frame so the bike was too large to be useable. Evans view is that this is only a guide so they can't be held responsible for the inaccurate information and that I can return it to store or via a courier at my own cost for a refund or exchange. Impossible to find a courier who would accept the dimensions of the package and store is miles away from my house so neither were viable options. Would never order again from this company.”

Posted 1 year ago

“I ordered from Evans cycles as they were the provider for my cycle to work scheme. I brought a bike for over £2,000 and the customer service has been worse than useless. My bike eventually arrived (well outside of the ‘latest estimated delivery’ date ) with several faults and no information regarding completing the tubeless set up, which may or may not have been partially completed. It is impossible to get a response from anyone and the chat function is worse than useless. When I got a response to an email, I was told to take it to a local bike shop (20 miles away). Really fed up now, it would have been far better to have brought from a local bike shop who may have cared about customer service and providing the information needed to complete the set up and rectifying the faults. Very poor service from the point of sale, delivery and quality of the bike build for such a high value item.”

Posted 1 year ago

“Ordered a bike on the internet as my son needed it for bike ability course. The order would not arrive in time, so phoned the Stockport store and the man i spoke to said to phone Customer Services and they would be able to cancel it and they had the same bike in store and i could buy it form there. Phoned CS and was assured that the order was cancelled (and i have the confirmation email from Owen) and the money would not come out of my account. Got a text this morning to say the order would be delivered into the store today. Checked my account and the money went out - twice. One for the online order and one for the store order. Got an arrogant CS bloke and he said i would have to wait for the refund and they didn't cancel the order and per the T&C's it was my fault. NEVER USE THESE PEOPLE”

Posted 2 years ago

“Went into the shop at Stockport for some advice and to make purchase for a handle bar stem. I wasn't sure of the sizes so I took the bike with me. The guy behind the counter was totally unhelpful, he really didn't want to go out of his way! I had the bike with me but he would even walk down the shop to look at it. I then went to Decathlon and got sorted by the bike mechanic straight away and saved myself £4.”

Posted 2 years ago

“Ordered bike was delivered very quick. Bike had different parts than advertised with the breaks been far cheaper. Sent back to get the corrent parts but on but was told all parts are subject to change. Very bad when they can take off £150 breaks and put on £50 ones and sell you at normal price.”

Posted 2 years ago

“Sell new bikes with many faults and then refuse to pay for return postage back.”

Posted 2 years ago

“Very often they send a wrong item if you order online. Very bad customer service. Looks like website doesn't have "out of stock" option and when you make order it doesn't tell you that item is available but they confirm purchase and they send you completely different item. Misleading product photos and description. Not happy as well with their in store service as a Trek dealer.”

Posted 2 years ago

“Evans cycles used to be great, then Mike Ashley took over and ruined the brand. It should have been left to go bust. I have bought all my bikes from Evans, and have just bought my last. I went to the store believing I would get advice and when I ordered the bike it would be built and ready to ride away. I bought a few accessories, pedals, panniers, lock etc. I got the email to say my bike was at the store and to give them 48 hours to get the bike ready. I gave them 4 days. I went into the store to be met with three people, one was working on a bike, one on his mobile and one by the tills. After so stood there for a few minutes, nobody else in the store, I was asked if they could help. My bike was brought out, without any of the accessories. Bars still in folded position and I was handed my receipt. I was wearing cycling gear, carrying a helmet. I asked if the accessories could be fitted and they said that packages for customers cannot be opened. It was not until I took a multi tool from the counter and started to assemble the bike and fit the accessories myself in the store that someone offered to put the pedals on. Never again, do not use them. They deserve to go under!”

Posted 2 years ago

“Purchased a pannier from Evans Cycles, no issue with product, however their use of Hermes as a courier for me has let down the overall customer experience. No firm delivery date (2 texts) and final confirmation of date and time on the day it was delivered, 9days after the purchase. Try leaving a review of the item along with delivery experience on Evans site and it's blocked! Will not use this company again until their courier is changed.”

Posted 2 years ago

“I ordered a small folding bike online. It was delivered in a ridiculously large and tatty box, not the original packaging. The manufacturer's documentation was missing. I soon found evidence that the bike had already been repaired. Customer service reply to my emails with evasion. I wish I'd chosen a more honest and decent supplier. I won't be buying from Evans again.”

Posted 2 years ago

“One star to many! I'm fuming with you guys , why the hell have you taken £171.98 twice out of my account for one order! Can't phone you because there's no number to ring , emails are automated reply, can't even do a Web chat with you because it's all drop down links so you can't relate to any of the problems. I need this sorting promptly. This side of Christmas and your drawing out an extra £171.98 when you have no right. 😡. My money needs putting back NOW”

Posted 2 years ago

“I gave an honest review on evans site but they wouldn't publish it! This company are disgraceful and dishonest for that. You can't just have reviews to suit you.”

Evans Cycles 1 star review on 11th November 2021

Posted 2 years ago

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Evans Cycles is rated 1.9 based on 482 reviews