Everything5pounds.com Reviews

"STAY WELL AWAY!!! COMPANY SELLING POOR QUALITY GOODS, REFUSING TO REFUND!!! \r\n\r\nI bought a pair of wellies for my Mum who is a keen gardener as a going away present. She took them back home with her to the Caribbean. On first use the boots totally ripped and the soles came away from the upper part of the boots (it's a shame we can't share photos here).\r\n\r\nI wrote to E5P through their website explaining what happened and providing photos clearly showing the issues and obviously explained the boots couldn't be returned as I no longer has them here to return, they were with my Mum in the Caribbean who disposed of them.\r\n\r\nThe customer service has been so shockingly poor. I received a reply from Liliana asking me to return the boots - she clearly hadn't read my email at all or reviewed the photos.\r\n\r\nI replied asking her to read my original email then respond. Which she did offering a refund for the boots only. When I asked for my delivery charge to be refunded also, she responded that because she was refunding the boots as a gesture of good will she could not refund the delivery charge. Uh, how can refunding the boots be a gesture of goodwill, the boots are completely ripped and fallen apart, it my statutory right to receive a refund in this instance - not a gesture of goodwill!!!\r\n\r\nSo basically E5P are refusing to refund me fully for a faulty item they shipped to me and expect to keep my money for the postage. \r\n\r\nSTAY WELL AWAY, ok until things go wrong. Very surprised and disappointed, not to mention the disappointment of my poor Mum.\r\n\r\nI will be raising this with my payment provider to have this fully resolved. I know it's not a huge amount but it's the principle of it and blatant rudeness from the agent Liliana.\r\n\r\nOrder 0127144493 - Case #399663"

"STAY WELL AWAY!!! COMPANY SELLING POOR QUALITY GOODS, REFUSING TO REFUND!!! \r\n\r\nI bought a pair of wellies for my Mum who is a keen gardener as a going away present. She took them back home with her to the Caribbean. On first use the boots totally ripped and the soles came away from the upper part of the boots (it's a shame we can't share photos here).\r\n\r\nI wrote to E5P through their website explaining what happened and providing photos clearly showing the issues and obviously explained the boots couldn't be returned as I no longer has them here to return, they were with my Mum in the Caribbean who disposed of them.\r\n\r\nThe customer service has been so shockingly poor. I received a reply from Liliana asking me to return the boots - she clearly hadn't read my email at all or reviewed the photos.\r\n\r\nI replied asking her to read my original email then respond. Which she did offering a refund for the boots only. When I asked for my delivery charge to be refunded also, she responded that because she was refunding the boots as a gesture of good will she could not refund the delivery charge. Uh, how can refunding the boots be a gesture of goodwill, the boots are completely ripped and fallen apart, it my statutory right to receive a refund in this instance - not a gesture of goodwill!!!\r\n\r\nSo basically E5P are refusing to refund me fully for a faulty item they shipped to me and expect to keep my money for the postage. \r\n\r\nSTAY WELL AWAY, ok until things go wrong. Very surprised and disappointed, not to mention the disappointment of my poor Mum.\r\n\r\nI will be raising this with my payment provider to have this fully resolved. I know it's not a huge amount but it's the principle of it and blatant rudeness from the agent Liliana.\r\n\r\nOrder 0127144493 - Case #399663"

"STAY WELL AWAY!!! COMPANY SELLING POOR QUALITY GOODS, REFUSING TO REFUND!!! \r\n\r\nI bought a pair of wellies for my Mum who is a keen gardener as a going away present. She took them back home with her to the Caribbean. On first use the boots totally ripped and the soles came away from the upper part of the boots (it's a shame we can't share photos here).\r\n\r\nI wrote to E5P through their website explaining what happened and providing photos clearly showing the issues and obviously explained the boots couldn't be returned as I no longer has them here to return, they were with my Mum in the Caribbean who disposed of them.\r\n\r\nThe customer service has been so shockingly poor. I received a reply from Liliana asking me to return the boots - she clearly hadn't read my email at all or reviewed the photos.\r\n\r\nI replied asking her to read my original email then respond. Which she did offering a refund for the boots only. When I asked for my delivery charge to be refunded also, she responded that because she was refunding the boots as a gesture of good will she could not refund the delivery charge. Uh, how can refunding the boots be a gesture of goodwill, the boots are completely ripped and fallen apart, it my statutory right to receive a refund in this instance - not a gesture of goodwill!!!\r\n\r\nSo basically E5P are refusing to refund me fully for a faulty item they shipped to me and expect to keep my money for the postage. \r\n\r\nSTAY WELL AWAY, ok until things go wrong. Very surprised and disappointed, not to mention the disappointment of my poor Mum.\r\n\r\nI will be raising this with my payment provider to have this fully resolved. I know it's not a huge amount but it's the principle of it and blatant rudeness from the agent Liliana.\r\n\r\nOrder 0127144493 - Case #399663"

"My order arrived poorly packaged and damaged. Despite sending photos of the box which was open on one side, with toiletries missing from the package, and details of the items including the item codes and a copy of the despatch note, they have repeatedly asked for more information and are not prepared to help me. I have gone round in circles. Out of an order worth over \u00a370, approximately \u00a314 of items were lost in transit. And they will not resolve the issue for me."

"My order arrived poorly packaged and damaged. Despite sending photos of the box which was open on one side, with toiletries missing from the package, and details of the items including the item codes and a copy of the despatch note, they have repeatedly asked for more information and are not prepared to help me. I have gone round in circles. Out of an order worth over \u00a370, approximately \u00a314 of items were lost in transit. And they will not resolve the issue for me."

"I bought a lovely coat but the stud buttons have been attached on top of white paper which will not come off . I am stuck with a coat that has white paper sticking out of the buttons looks hideous. Had to put it into charity . It won\u2019t let me attach the 2nd pic where I have tried to remove the paper but cannot."

"They lied that dpd had tried to deliver twice. On Clearpay they are enforcing cash out my bank I don\u2019t owe I paid never received goods. Now after my birthday in 60 days enforcing 47.09 then another 60 days same again it means they lie about refunds and try to remove cash repeatedly for items not sent they are charging me twice plus extras I\u2019m\r\nFurious I\u2019ve no way to stop it or get refunds I\u2019ve reported it to action fraud too \r\n\r\nDo not buy they don\u2019t send and they steal cash stating it\u2019s between us and yours and until we receive it back we won\u2019t refund you at all tracking is stuck and won\u2019t deliver to them or me I rung dpd who said they never delivered as damaged hmmm \r\n\r\nOdd as e5p say twice they delivered had arguement with my neighbour which is a lie never happened \r\n\r\nThey use to be a safe company now they steal and rob your account of cash"