eWheels Reviews

Name: eWheels
Rating: 4.89

4.9 Rating 3,942 Reviews

98 %

of reviewers recommend eWheels

4.9

Based on 3,942 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Amazing scooter definitely will recommend my friends

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eWheels 5 star review on 12th August 2026

958

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My feedback is to have some sort of automated order confirmation email. I think I didn't get one the first day I bought it. I checked spam and everything. The confirmation email came at least a day after ordering. Other than that, the instructions emailed prior to delivery of the ewheel was very helpful. Great service!”

Helpful Report

Posted 7 years ago

“Good responsiveness. Fast shipping. Service the units they sell. These units will break eventually so it is important to have a resource to turn to for repairs when they happen.”

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Posted 7 years ago

“Been a customer of ewheels for years now and for good reason. Jason runs a biz with some of the best customer support I've ever seen in any industry. Truly a consummate professional in a largely unregulated, wild-wild-west industry.”

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Posted 7 years ago

“Outstanding customer experience. In an industry full of less than reputable merchants, unclear commercial terms and often unreliable products, eWheels stands out. It is led by a knowledgeable and passionate community leader, who shows that growing a community and putting the customer's satisfaction over short-term gains is the winning long-term approach. Thank you Jason and eWheels.”

Helpful Report

Posted 7 years ago

“I have gotten exceptional service, communication, and products from eWheels. On top of that, they are a US company with inventory IN the US, not an online storefront that ships from overseas. Highly recommended for any eWheel or scooter needs.”

Helpful Report

Posted 7 years ago

“Great help from Jason on which wheel to purchase, planning to order another wheel this week. I did have the trolley handle malfunction but when I called Jason he had already sent out a replacement. Waited years to order a wheel which was a mistake. I built my own airplane and use the wheel for transportation after I land. It is so much fun! https://www.youtube.com/channel/UCfpW6H8wYpyQxNaFsGJj6tQ”

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Posted 7 years ago

“Service of ewheels is phenomenal! I bought an MTen3 almost a year a go and now had a weird problem with it flashing without ends. I contacted them for help and got an immediate repsonse an hour later that they hadn't seen this kind of problem before. They contacted Gotway for this and upon their reply sent out an replacement controller board. The board arrived at my house at no cost within a week. Turn around time from problem send to solution in less than a week is pretty amazing. They even helped with a problem I had with a MSuperV3 I didn't buy through them. Obviously I didn't get the same superior treatment, but got quick helpfull answers to my problem.”

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Posted 7 years ago

“Jason and the Ewheels team have been phenomenal. I've purchased a KS16S and a MSX from them . They are very responsive and the nice extras Jason has sent when there were delays were much appreciated. Thank you guys so much!”

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Posted 7 years ago

“I've had a 100% positive experience. eWheels has been very responsive answering my questions and helping me get started. I never owned or rode an EUC before ordering from EWheels, and I highly recommend getting one. It's been a blast, and a very practical means of commuting around the city.”

Helpful Report

Posted 7 years ago

“Excellent buying experience! Wheel was neat and safely packaged, and my sweet FedEx delivery guy carried it up to my front door since it was heavy! Now its all up to me to learn to ride it. Thanks for an easy and painless online purchase !!”

Helpful Report

Posted 8 years ago

“Knowledge and experience I encountered when ordering was extremely helpful. Jason knew exactly how to customize my order and have the right parts shipped for my Wheel.”

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Posted 8 years ago

“There's only one place to go for the best customer service. Jason was great at helping me decide on the best purchase that was right for me. I had a question concerning the KS 18S and within the same day he called me and talked to me on the phone to answer my questions. I would highly recommend purchasing from Ewheels.”

Helpful Report

Posted 8 years ago

“I bought my first wheel, the KS18L, from eWheels. Jason was helpful and kept me updated on the progress of my purchase from shipping to delivery. Jason was responsive and quick to answer my emails. My KS18L has been a great purchase and loving it. I recently had an issue with my trolley handle and Jason responded quickly in sending me the reinforced trolley handle without hesitation. I have talked highly of the great customer support and have steered all my friends into purchasing their next EUC from Jason.”

Helpful Report

Posted 8 years ago

“I initially purchased a KingSong 18L. Great customer service! It had not arrived before I purchased an additional standard charger as this unit can be charged by two units if desired. Almost immediately I received a email informing that 67.2v fast charger is a better, and quicker way to charge my KS. Plus the additional cost would be negligible in sight of the better battery care and quicker charging. AGAIN, customer service! I rant about good customer service because I rarely see it these days. Way to go eWheels! BTW the charger was the better purchase.”

Helpful Report

Posted 8 years ago

“I really enjoyed my experience with eWheels. I was lurking on the site for a while, read a bunch of positive reviews about the service level of the team at eWheels which helped my decision to buy. I have not been more pleased with my experience. I really hate waiting for stuff I buy online, this wheel came very quickly and the communication regarding my order was helpful. I will buy from eWheels in the future when I upgrade :-)!”

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Posted 8 years ago

“Great communication and service.”

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Posted 8 years ago

“ewheels and Jason of course, have been outstanding in knowledge, professional support, and all-round great experience with all orders!”

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Posted 8 years ago

“Great! quick delivery! responsive!”

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Posted 8 years ago

“NYC commuter here , I looked around for a place to purchase my KS14D and now I’m glad I found the right guys , thank you guys for coming thru with my handle replacement, specially Jason , sent an email explaining my issue and was taken care of accordingly, EWHEELS has me as a customer for life , my EUC is so awesome , a friend at work already ordered his own , thanks again guys !!!”

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Posted 8 years ago

“They shipped out my Glide3 quickly with no hassles.”

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Posted 8 years ago

eWheels is rated 4.9 based on 3,942 reviews