Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,828 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 5 star review on 28th June 2023

Liam Rafferty

Exotic-Pets.co.uk 5 star review on 21st June 2023

William Stewart

Exotic-Pets.co.uk 5 star review on 7th June 2023

Emily Dulston

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its okay but the amount of Dubai roaches you get is not good.i paid for Dubai roaches which are £3.15.it doesn't say how much you can get for the price.im just saying.”

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Posted 2 years ago

“Arrived quickly and well packaged. Will use again as it was easy to order and pay”

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Posted 2 years ago

“Very good service and very helpfull”

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Posted 2 years ago

“Excellent service, arrived on time and really helpful”

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Posted 2 years ago

“Good value for money . quick delivery”

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Posted 2 years ago

“It's perfect for my needs. Thank you very much.”

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Posted 2 years ago

“Not even worth a star don’t waste your money and time and get dead animal Just a post to let people know not to use exotic pets uk (dronfield) I bought a ocellata uromastyx cb21 off them for 300 pound.After spending 2 weeks of phone calls and emails and them going over my setup and me spending loads of money on a setup they finally sent me the uromastyx I was so happy.Well within a week it was dead they refused to refund the money or replace it with anything even though they ok my setup and went through all lighting and temps with me I keep a number of uros and volunteer part time at a reptile shop (cold blooded rainham) and wouldn’t want this to happen to anyone else out there. So being autistic and not being able to deal with this situation my friend rang them.He has owned a reputable reptile shop for 30 years he explained the situation and how he thought the animal was older then advertised and we was told something would be done.Well after a week of not hearing nothing from them and not even contacting him back he rang them.He was told due to the price of the lizard they would not be refunding my money or replacing the cost of the animal what is absolutely disgusting so please avoid I wouldn’t want you to buy a lizard or reptile as a present for your small child and his so happy and he gets up the next day to find it dead it would break there heart like it has mine you awful people. I’ve added photos please take into consideration the size of the uro and how it’s meant to be cb21.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for your review. This animal was received on the 10th of March, no concerns or health issues were raised upon delivery or immediately after. Sadly, it has then been reported to us weeks later that the animal has passed away, the team members who took care of this were shocked as this animal had been with us for several months before this purchase. It was feeding, shedding, fit, and healthy. If we had any concerns regarding the animal at all before the sale, it would have been immediately removed from sale and taken to a vet (if required). Regarding the age of this animal, it was CB20 as stated on the listing at the time of purchase and your invoice. This is the exact information passed onto us by the previous owner, and we had no obvious reason to doubt this. As is suggested we did spend time going through your setup, this is to ensure you had the correct equipment for its ongoing care, as we don't know you or your level of experience. This is standard practice for us as a responsible business and forms part of our animal activities licence agreement. Whilst we understand and sympathise with you losing the Uromastyx, we cannot control your husbandry practices once an animal has left our premises, and we certainly cannot be held responsible for deaths in your care. We understand you work for a competitor albeit not in our region, however, I now find your position rather bewildering. Your manager first contacted us on your behalf and started the conversation by saying “I understand that you probably can’t do anything regarding refunding or replacing the Uromastyx due to the time that has passed?”. This was a clear acknowledgement and understanding of the situation. In another conversation, he tried to haggle the price down on the remaining Uromastyx we had in stock? My colleague explained clearly that we couldn’t offer a discount and the reasons why. We also became concerned about how the first animal had been lost in your weeks of ownership and whether it was even suitable to supply further animals. This was a separate issue to us not refunding or replacing the original animal. I believe my colleague made our position very clear and we apologised we couldn’t help further. Leaving negative reviews against a competitive business that is following the same business practices you adopt is very odd indeed and I’m sorry you feel you need to do that. My lead reptile keeper who looked after the Uromastyx is happy to speak with you anytime regarding its care while it was with us. I am also happy to discuss this decision made regarding your refund or replacement in more depth anytime. Please give us a call Monday-Friday 10am-6pm on 01246 568390. Best regards Chris (Manager)

Posted 2 years ago

“First order was great quick next day delivery and live food was a good amount and alive. Second order was not so good took ages to dispatch after paying for next day delivery then there was hardly any live food at all and the few there was were dead so unsure if I'll order again as it seems to be hit and miss”

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Posted 2 years ago

“Quick delivery of quality items at reasonable prices”

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Posted 2 years ago

“Recently came in to buy a veiled chameleon, Karen was amazing throughout and ensured that everything was suitable before purchasing the baby chameleon. I continually use their services whether it's to buy an animal, new enclosures or enrichment. I will continue buying from Exotic pets, highly recommend these guys to anyone. Thank you, Karen, Alan is now settling well. Luke”

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Posted 2 years ago

“Excellent service, and very helpful & informative when questions asked”

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Posted 2 years ago

“Really happy with the quality of the locusts, not a single one dead. I would have liked my order to be dispatched the following day after ordering though.”

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Posted 2 years ago

“Excellent fast service as always will definitely be in touch again soon Thank you Chris Bolt WSM”

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Posted 2 years ago

“Very impressed, so friendly, helpful and informative. Very pleased and will be using again as my main source for my critters. Special thank you to Gemma answering my questions, im very greatful.”