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Exoticca Reviews

4.5 Rating 1,045 Reviews
91 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
When I was booking my trip, they misspelled my last name. When I attempted to get them to correct the issue a few hours later, they asked me to send my passport which I did. After a week, I did not receive any communication from them. It was very frustrating to communicate with them and I feel their customer service was extremely lacking. There were long waits on the phone attempting to reach customer service. I felt like they took my money and didn’t even try to communicate until a week before the trip.
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Posted 1 year ago
Hello, Thank you for your review, We are sorry to hear that you experienced service issues after making your booking. Making changes to tickets can take time and the team will always try their best to get this done as quickly as possible for you. We are going to have a dedicated agent reach out to you to address your concerns. Regards, Exoticca
Posted 1 year ago
The price of the trip to Peru was more than reasonable. I received great service from Ruth on the phone; she had all the answers and was very friendly and efficient.
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Posted 1 year ago
Hello Steve, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team! Regards, Exoticca
Posted 1 year ago
I've travelled with Exoticca several times and each trip has been well organised, stuck to the itinerary and a good price. Just booked Tunisia.
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Posted 1 year ago
Hello, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with! Regards, Exoticca
Posted 1 year ago
We went to India last May with Exoticca. We had a great time, the itinerary was well put together, the hotels were mostly good although we changed the one in Delhi. The hotel was in the business district with nothing close by and no bar facilities. We complained and the guide organised another hotel which we paid substantialy more for and more than if we had booked it direct. We pointed this out to Exoticca on our return and received a voucher by way of compensatiom. We have just booked China 360 with them and are very happy with the service from Meri on the phone. Everything was double checked before payment and all the information regarding the visa was given. Looking forward to having the same great time as we had in India. Would definitely recommend.
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Posted 1 year ago
Hello Carol, Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Regards, Exoticca
Posted 1 year ago
Excellent value for money and a great itinerary. I'm looking forward to our trip to norway.
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Posted 1 year ago
Hello, We’re really grateful and appreciate you taking the time to share your rating with us. Regards, Exoticca
Posted 1 year ago
Good customer service. Special thanks to Anni.
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Posted 1 year ago
Hello, Thank you so much for taking the time to leave us a 5-star review. Regards, Exoticca
Posted 1 year ago
Knowledgeable and helpful customer service staff supported me to book the trip and being able to hold the price for 24hrs enabled my travel partner to check all details were correctly entered as well.
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Posted 1 year ago
Hello Tracy, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team! We look forward to welcoming you on your trip. Regards, Exoticca
Posted 1 year ago
We spoke to Mary, had a great experience booking, she was friendly and knowledgeable. This is our second trip with Exoticca 🌟
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Posted 1 year ago
Hello, We’re really grateful and appreciate you taking the time to share your rating with us. Your kind words mean a lot to our team! Regards, Exoticca
Posted 1 year ago
Excellent customer service, price, delivery and refunds. Helpful and obliging staff. We have enjoyed trips to Costa Rica, Equador and the Galapagos. Looking forward to visiting Iceland next.
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Posted 1 year ago
Hello, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Regards, Exotica
Posted 1 year ago
I have only just booked a holiday in Peru for later this year, I booked on line,the booking process was easy and straightforward.
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Posted 1 year ago
Hello Andy, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Regards, Exoticca
Posted 1 year ago
Spoke to Vin today and booked a holiday. He was extremely helpful and clear as to what was included and the price of the holiday. In terms of customer service 10 out of 10.
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Posted 1 year ago
Hello Shelia, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Your kind words mean a lot to our team and we look forward to welcoming you on your trip! Regards, Exoticca
Posted 1 year ago
Very easy to use booking system. The price for trip was fantastic. Will definitely use Exotica again!
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Posted 1 year ago
Hello, Thank you so much for taking the time to leave us a 4-star review! We cant wait to welcome you again. Regards, Exoticca
Posted 1 year ago
The agent explained everything very clearly and answered all my questions about the tour. Everything looked and sounded so exciting that I hardly needed time to consider. The cost was extremely competitive and once I had accepted the quote, I was really I impressed with the administration and online information package. It gives me great confidence that the tour will be first class! Looking forward to everything.
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Posted 1 year ago
Hello, We appreciate your feedback and are delighted to know you enjoyed our booking experience. Your satisfaction is our top priority, and we look forward to serving you again soon! Regards, Exoticca
Posted 1 year ago
Just booked a trip - super helpful Exotica rep. Looking forward to it. We have travelled with Exotica before and it was great.
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Posted 1 year ago
Hello, We are so grateful for your kind words and look forward to welcoming you soon! Regards, Exoticca
Posted 1 year ago
Great customer when booking my tour to Morocco. The customer service person was knowledgeable and answered all my questions. I'm excited about the trip!
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Posted 1 year ago
Hello, We’re really grateful and appreciate you taking the time to share your rating with us - we cant wait to welcome you on your adventure! Regards, Exoticca
Posted 1 year ago
I have booked with Exoticca before went to China was very good no problem at all everything was organised very well I have booked to go to Peru Argentina & Brazil in Narch this coming March Everything was so smooth and very helpful I just booked my next year to Vietnam & Combodia again very helpful and understanding Thank you guys for doing a great jobs Thank you Yasmin and Ellias Keep up the good work
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Posted 1 year ago
Hi Sitara, We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon! Regards, Exoticca
Posted 1 year ago
Austin was just lovely - nothing was too much trouble for him. It was clear that he was extremely well informed and was able to answer every question before and after booking. Prior to booking, I had researched the cost of various tours to Columbia - no company could compete with Exoticca on price and flexibility.
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Posted 1 year ago
Hi Kim, We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon! Regards, Exoticca
Posted 1 year ago
I have only got to the booking stage, but had really clear helpful advice and information and a call back once I had a chance to discuss with my partner at which point I went ahead and booked. Thank you Manuel
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Posted 1 year ago
Hi Fiona, We are so grateful for your kind words and look forward to welcoming you soon! Regards, Exoticca
Posted 1 year ago
I have done three tours with exotica two were excellent to Ireland and Japan ! I had huge problems with Peru Ecuador due to the local tour operators who stole me money cards passport in machu pinchu and left me stranded in Peru ! My family remitted and I wax able to join the tour after an emergency' passport issued but local Peru and Ecuador operators were trrrible and there was no HSBC’s in either country ! I also think my tour guide stole my money in MP as she didn’t report the theft but they reported it later in Cusco but it was a torture and god helped ! I found both Irish and Japan yours excellent and I find the booking process is very good too ! Peru was a problem they said if I had booked locally they would have helped me but not with exotica ! So really I was caught between two companies who seemed not friendly or interested! With the crime in Peru Ecuador I am glad I am alive and returned home ! Despite a disastrous holiday in
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Posted 1 year ago
Dear Usman, Thank you for sharing your feedback. We are sorry to hear that you had such a negative experience in Peru. According to our records, we initiated an investigation into this matter, and the resolution was communicated via email on November 21, 2023, providing a detailed explanation and a proposed solution. Additionally, we would like to thank you for your kind words regarding your trips to Ireland and Japan. Regards, Exoticca
Posted 1 year ago
No problem with booking , the person I spoke to was well informed, answered my questions and processed the whole thing without any trouble.
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Posted 1 year ago
Hello, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Regards, Exoticca
Posted 1 year ago
Exoticca is rated 4.5 based on 1,045 reviews