Expedia Reviews

Name: Expedia
Address: 333 108th Avenue NE, Bellevue
Rating: 1.90

1.9 Rating 198 Reviews

22 %

of reviewers recommend Expedia

1.9

Based on 198 reviews

Customer Service
Communication Channels	Live Chat, Email

About Expedia:

Expedia.co.uk was established in 1998 in the UK, and is now the leading online travel agent in the UK. Expedia globally, is the largest seller of travel online in the world. Expedia is a wholly-owned subsidiary of IAC/InterActiveCorp (NASDAQ: IACI). Expedia

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Phone:

ph:+44-33-01231235

Email:

travel@support.expedia.co.uk

Location:

333 108th Avenue NE
Bellevue
WA 98004

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Expedia 5 star review on 16th February 2026

Anonymous

Expedia 1 star review on 4th October 2022

Princeton Epps

Richard Landau

"Expedia engages in consumer fraud and\u2026\nExpedia engages in consumer fraud and failure to provide \/ apply credits, and tries to book you more expensive flights when speaking to Representatives.\ndo your homework and book through reliable trustworthy entities.\nI had a credit that was guarantee me from a price difference in a previous booking. I conversed with several reps over time and was assigned a case number for my credit and told all I had to do was call and it would be applied to a future booking. this was a total lie. the representative who was an overseas operator, probably India, first stated she could not find my credit which I had previously been assigned a case number and had screenshots of all the conversations. then I was on hold for over an hour and a half in various 15 minutes increments wile she screwed around trying to figure it out. once she finally got back and said she had the credit I gave her the flight information and she told me that the flight was not available even though I was looking at it and all I had to do was purchase it. eventually I got so frustrated I hung up and bought the tickets without the credit. with a little digging I found a point of contact for Expedia customer operations. I then called my State attorney general and discuss the issue and they stated there was grounds for a class action consumer fraud lawsuit and all I had to do was file a case. I then wrote Expedia and threatened them with a class action lawsuit... within 12 hours I was issued the credit directly back onto my credit card. should you have problems with Expedia applying credits, (they have quite a history of consumer fraud issues) contact your state's attorney general. for resolutions use the points of contact provided here.\ncontacts:\n\nReuben Goldsmith\nSenior Director, Customer Operations\n1111 Expedia Group Way W\nSeattle, WA 98119\nregoldsmith (at) expediagroup (dot) com\n\nTraveler Resolutions:\ntravelerresolutions (at) expediagroup (dot) com"

Anonymous US Military Retired

Expedia 1 star review on 9th December 2021

Peter John Edney

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should have purchased my tickets directly from airline(s) instead of buying through Expedia. I am frustrated and have been unable to contact Expedia, be it thru their robot chat, or landline number. When you buy tickets from Expedia, you can still get screwed when they claim that they do not have your email/booking/reference/card details. That happened to me, and it gets into an endless loop of feeding them with your above details. There simply isn't a way to tell them that they effed up. THEIR BOT SIMPLY WOULD NOT ALLOW YOU TO REACH OUT TO THEM.”

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Posted 3 years ago

“I will NEVER book anything through Expedia again. It’s a complete hassle to change any reservation. Then they want to charge you more even though you have ‘no change/cancellation fee’. The absolute worst experience I’ve had making flight and rental car reservations. Plus they play this game of putting you on hold off and on 10-20 mins at a time, come back on and again put you on hold. My fourth call to Expedia today. One call was 2 hours. I finally just cancelled my flight and rental car. If you don’t address every individual charge they will not cancel it, e.g., rental car, collision ins, change of flight times charge. Even if you pay a little more, go through airlines. If you book through Expedia, you can’t get any help from the airlines. It has been a complete nightmare!”

Helpful Report

Posted 3 years ago

“Don’t trust this company with its refund policy. It is extremely vague and there’s fine print that will allow you to cancel a 5$ refund policy instead of the reservation so please be careful with doing so; because obviously I’m worried about saving 5$ for the insurance rather than CANCELLING my reservation. Not only did this happen, when I called customer support and Indian decent Man whom barely spoken English writes a email to the hotel which is illiterate; and makes no sense. So obviously I am not getting my refund due to the FULL INCOMPETENCE of this corporation. Thank Expedia for taking money from me for a night I didn’t even stay. I will never recommend this site to anyone solely on customer service and hidden fine prints.”

Helpful Report

Posted 3 years ago

“Expedia system fails multiple time, playing ping pong games with airlines - cant see anything in their system. Asked fore referral number, later asking again itinerary as without it can't find by reference number - WHAT A JOKE. Useless service. Missed connecting flight due to crappy airlines fault, and all flights got cancelled even return ones and no refund. Avoid this plague service from expedia.”

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Posted 3 years ago

“Customer service has no idea what they doing and don't speak any English”

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Posted 3 years ago

“My family used to use Expedia regularly, but in 2020 when we had to cancel our trip because our flights were canceled, Expedia promised credits or a refund, but never delivered. We followed up with Singapore's version of the Better Business Bureau (Consumer Association of Singapore) and with our Member of Parliament. Expedia just continued to promise. To date nothing. We don't use Expedia any more.”

Helpful Report

Posted 3 years ago

“PUBLICpublished review 4/25/22 This is company is the absolute worst traveling company to ever deal with. Just remember they are just a middle man for your travel plans, and will never take any responsibility for any problems that occur. My first experience was when my fiancé used them in 2014 on a trip to Europe. We were stranded in France at the airport for 14 hours because they didn’t book the flight correctly. We got engaged in that day and was a total disaster. 2021 I hoped things changed so I decided to use them again. This place was in Atlantic City and once we walked in we could see this place was a dive. It was infested with bedbugs, blood on the sheets and the bathroom covered in p*** and s***. They took no responsibility and never got a refund. This time around my friend is getting married so I booked a hotel in the poconos. It was suppose to be paid when i arrived at the hotel, but took the 489.000 instantly. I called the hotel and the customer rep said they would not charge any fees. Expedia still refuses to give me my money back. Two hours of dealing with their horrible customer service. Please do not use this group to book a vacation. If people gave reviews it is because they had no issues, but if there is an issue they will leave you stranded. Looks at all the groups of people they have screwed over. Go directly to the hotel, airline, or car company. These guys charge fees and don’t help with any situation.”

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Posted 3 years ago

“I needed to cancel my hotel reservation because firstly I reserved a room with a bathtub which i need for a disability i have and they changed it to a room without a bathtub and then after that my flight was cancelled by the airline so i couldn't stay at the hotel anyway. expedia kept giving me the runaround about the refund. they say it's up to the hotel to approve but i contacted the hotel weeks ago and their third party department said they approved the refund and contacted expedia to process it but that expedia would not reply to them and yet when i contacted expedia they kept claiming they never got any messages from the hotel despite all evidence to the contrary, multiple emails from the hotel department with contact info and everything. one day at 1 am i got another email from expedia again falsely claiming they didn't get the information from the hotel in order to refund it but that they would contact me in 8 hours at the latest with an update, but when i reminded them i had told them many times that the hotel did approve the refund and provided the emails proving it, they simply never replied, even 8 DAYS after they said they would. I had to dispute the charge with my card since expedia completely stopped acting in good faith and stopped all communication past their own deadline they set and wouldn't refund my reservation despite their own requirements they set being met. then the real kicker, after my dispute was of course decided in my favor, I finally got a response about my refund from expedia which just said "Thank you for contacting Expedia with regards on your refund request with Bellagio. Due to your dispute on your bank we highly request you to contact your bank directly for your refund request." wow! i never heard such a thing! they just want customers to file disputes rather than they refunding it themselves! I'm guessing the company puts punitive action against the customer service agents when they process refunds, even if those refunds are legally required or meet expedia's own conditions for refund!! this should not be. they need to get their house in order! until then, do not book with them! even if the prices are cheaper, it's not worth it, especially if you need to get your refund in a timely manner, because they will literally make you dispute it with your card rather than process it themselves!!”

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Posted 3 years ago

“They are a liars, the offering one thing than they gave you something else, over priced”

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Posted 3 years ago

“They refused to refund my 500 hundred dollar deposit, my bank is still working to get it back please avoid them at all cost.”

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Posted 3 years ago

“EXPEDIA CUSTOMER CARE IS HELPLESS ONE GUY HIS NAME IS GULAM IS WORKING ON EXPEDIA CUSTOME CARE IS VERY RUDE & HELPLESS HE NEVER LISTEN AND HE JUST DID ARGUMENT WITH ME AND HE TOLD HE IS MANAGER HE IS LIE AND HE JUST BLAMING TO ME AND HE NOT LISTEN MY POINT ,THESE GUY IS TERRIBLE”

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Posted 3 years ago

“Really don't know where to start with Expedia, these guys are a terrible Business with little to no 'Genuine' interest in customer service or empathy. The back end of 2021 we had a really nice place booked for weekend but sadly caught covid. Being honest and genuine people, we contacted the hotel in question and Expedia to advise them of our condition. Expedia initially recommended a refund or amendment, but as we really wanted to go we opted for an amendment.... this is where is started and continued to go terribly wrong. Put into perspective, have 16 contact periods between December and March to try and get an amendment. The hotel in question was pitiful, and a second review will follow. But Expedia were just not good enough! I am out of pocket with absolutely no contact whatsoever. Will be reporting this to consumer affairs. The most laughable part to this, is their affiliation with feefo to highlight 'genuine reviews'... these are about as Genuine as Vladimir Putin!!!”

Helpful Report

Posted 4 years ago

“Please nobody use Expedia, your money is not safe with them! After my flights to New Zealand were cancelled due to covid the only option I was given was airline credit but Expedia neglected to inform me that the credit would expire. The worst part is even if they had told me it wouldn't have mattered as the NZ borders were closed well beyond the expiration date. Now they refuse to refund me! Scammers and thieves. DO NOT USE EXPEDIA”

Helpful Report

Posted 4 years ago

“I paid for insurance for my flight, and then it was cancelled. I then went into Expedia's chat, where it took a full HOUR to tell me they need to call me. I have now been on the phone with another person for 20 minutes, who just told me she has to put me on hold. I have a work call in 10 minutes that I cannot miss, and the Expedia team has told me they cannot call me back once they have found a solution - I can only hold or hang up and start all over again. EXPEDIA INSURANCE IS CLEARLY A SCAM.”

Helpful Report

Posted 4 years ago

“Booked a trip to London in November 2020 and had to cancel due to Covid but I was assured by Expedia customer service that I would get flight credits but I had a year to use them. They don’t tell you that it’s a year from the original purchase date so I only had 4 months to use them. Now came the worst part… trying to book a trip using those flight credit’s! I spent literally hours on the phone over three days trying get my trip booked. Expedia would tell me to call American Airlines and they would tell me to call Expedia. Expedia wanted to charge another $4000 for just the flights on top of my $3200 flight credit. In the end It was cheaper to rebook the entire trip not using the credits which I did. But that $3200 is just gone and Expedia couldn’t care less. This trip will be the last time I will ever use them and I will trash talk them to anyone that will listen!”

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Posted 4 years ago

“Do not, under any circumstances, use Expedia. We had to cancel flights at Christmas time due to Omicron and were given flight credits. When we tried to redeem them on the app - in January, for travel in summer - it only allowed for one-way bookings. When I logged into the desktop version, it has the same problem. Turning then to the chat bot for help, that is also thoroughly useless. If you want any hope of actual help, you need to ask for a live agent (not that you can speak to them - it's still on chat). So having worked out where we want to go and when, I have spent no less than three hours (literally) online only to be told the 'fare base' rules for our flight credits don't allow that. When I asked "what do they allow", all the agent can say is "pick a different date or destination" (which is not an answer to the question). In sum, no one is able to help you. This is a catastrophically horrible customer experience. Avoid this company like the plague.”

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Posted 4 years ago

“The worst customer services system ever! You used to be able to speak to a human on the phone, but now the phone system just makes it extremely difficult to speak to a real person on the phone! In fact it just designed to deliberately make it impossible to get through to a real person on the phone! Don't use expedia!”

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Posted 4 years ago

“Expedia sucks so bad. DO not book thru them. The credit isn't really credit you will pay more for the "credit" then the original booking.”

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Posted 4 years ago

“Purchased tickets and flight insurance for a vacation to Mexico. Got positive tests for Covid, so preceded to change or cancel our flights. We were mislead. They would not refund us or let us change our flight to a later date. They play middle man and take no responsibility when things go wrong.”

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Posted 4 years ago

“An agent at expedia gave misinformation about the process to use an airline credit towards a future flight. After this, the company was unwilling to help even though they were the ones to make the mistake. Factor in waiting multiple consecutive 8 hour holds, I will never use expedia again, and I recommend that nobody else does.”

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Posted 4 years ago

Expedia is rated 1.9 based on 198 reviews