Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

eXXpozed Reviews

1.4 Rating 183 Reviews

9 %

of reviewers recommend eXXpozed

Company Reviews

1.4

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how eXXpozed made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the 115L North Face Rolling Thunder from Exxpozed and was sent a 96L Pacsafe Duffle. I live in the USA and they wanted me to pay shipping back to Germany for their mistake. These people are con-artists with a nice retail website - BEWARE. In the end, I got Paypal involved in dispute resolution to get my money back. Stay away from this vendor!!”

Posted 5 years ago

“order No. EU-00018811 - terrible shopping experience. Never, ever again I will buy anything from this shop. I ordered Kjus IKE pants on 11.03.2019. They sent me pants in wrong color. It took me 2weeks to manage to send it back. Today after 1 month I received new pants - again the same wrong color. Very limited feedback from customer service. When I wanted to discuss this on their live Chat, they immediately went off line. Highly recommend to stay well clear of Exxpozed.”

Posted 5 years ago

“I should have read the reviews. Lesson learned. All reviews here are absolutely correct. They said delivery was 5 to 10 days, or something similar. This was incorrect. The site did not indicate it was coming from Germany. The emails for response said that they would respond in 72 hours, and provide a tracking number. I ordered on 4th April and it's 3 weeks later and still, no tracking number. They have taken my money, though. It sounds like I'm stuck with the jacket due to expensive return options, so I hope it fits - if it comes! AVOID. There are plenty of American sites to choose from with great service and free return policies.”

Posted 5 years ago

“Purchased from exxpozed.co.uk website, items being delivered from Germany??? Had to pay EURO translation rates, international shipping and import costs on top of the purchase cost. Customer service was terrible, literally ignoring my questions and only emailing me a shipping tracking link instead of any actual useful customer support by answering my questions. Customer support replies to emails after 3 days also. They do not commit to delivering on their advertised SLA's in terms of how they process your transaction. Avoid this website, dont trust their bullsh*t terms and conditions. If you want to purchase outdoor equipment there are much better shops with delivery guarantees that are actually based in the UK or at least dont mask their domain with a suffix completely unrelated to their location. Its been over a week and my items still havent even left Germany. This is looking like my shipping will take at least a month. Dont trust this company.”

Posted 5 years ago

“Great product. Took 23 days to arrive from Germany. Unaware that my original order was international to begin with. The beautiful ski jacket did not fit... Went to return... No label.. UPS wanted 300$. USPS took 59$ to return. Lesson learned. Emails were delayed by one to two days each time. I felt I should have been smarter... They should have been more forthcoming.”

Posted 5 years ago

“Avoid at all costs. Pathetic customer service. Ordered Jacket on 11 Feb. Dispatched on 12th and returned to their warehouse on 13th. Used wrong DHL service and had incorrect UK address. No communication. Spent over 3 hrs trying to reach by phone on several occasions. Advised on 15 Feb it was their error and would be resent using correct DHL method. 26 Feb and still waiting. Pathetic CS using on line chat. Dont care. Can't say when jacket will be sent. Advised to cancel order and refund in full. Within in minutes received email advising they had received my returned item and would process the refund.”

Posted 5 years ago

“DO NOT ORDER from this company. It’s a scam! I ordered a jacket on January 12th and now on February 6th I continue to be without the jacket. I have written to the “company” numerous times expressing my dissatisfaction and they (Exxpozed) informed me that the issue was with DHL. I then requested that they cancel my order and issue me a full refund and they refused, despite the fact that the jacket had not left the local station. They had no problem with quickly taking my payment when my purchase was made and now over three weeks later, they refuse to cancel my order, change shipping method, expedite shipping, or return my money. This is unacceptable and highly irregular in the days of free two-day shipping. I believe this is fraudulent activity and question if the organization (2 men and a computer) have any product to sell at all. DO NOT Purchase anything from this site!”

Posted 5 years ago

“Dreadful Experience is a Gross Understatement Ordered a a pair of Mammut trousers on 01/01/2019 they were very quick to take my money and tell me my item had been dispatched. Using the DHL port hole I tracked my parcel, for a week the parcel in Germany didnt move, so I emailed customer service. My parcel arrived, it had taken 10 days to arrive, however the item was partially make so had to return it, which I did the following day. Exxpozed told me they are returning the item to the manufactures and this might take 2/3 weeks. I sent the item back using ParcelForce via UK post office as directed, I cant track my item via Post Office or ParcelForce and DHL tells me to contact the UK, ParcelForce tell me UK DHL has it yet I cant track it or talk to anyone. Exxpozed and DHL have been no help. I used PayPal which are very good with dealing with recovering money spent with useless online scammers; it looks as if I will be lodging a recovery with PayPal very soon. Shop here are your own risk, I will never ever shop here again, I will happly pay more for a better service which is not hard, a child could do better. For resellers which Exxpozed are its all about the after sales service and they get a 0/10 shocking.”

Posted 5 years ago

“Dreadful Experience is a Gross Understatement Ordered a a pair of Mammut trousers on 01/01/2019 they were very quick to take my money and tell me my item had been dispatched. Using the DHL port hole I tracked my parcel, for a week the parcel in Germany didnt move, so I emailed customer service. My parcel arrived, it had taken 10 days to arrive, however the item was partially make so had to return it, which I did the following day. Exxpozed told me they are returning the item to the manufactures and this might take 2/3 weeks. I sent the item back using ParcelForce via UK post office as directed, I cant track my item via Post Office or ParcelForce and DHL tells me to contact the UK, ParcelForce tell me UK DHL has it yet I cant track it or talk to anyone. Exxpozed and DHL have been no help. I used PayPal which are very good with dealing with recovering money spent with useless online scammers; it looks as if I will be lodging a recovery with PayPal very soon. Shop here are your own risk, I will never ever shop here again, I will happly pay more for a better service which is not hard, a child could do better. For resellers which Exxpozed are its all about the after sales service and they get a 0/10 shocking.”

Posted 5 years ago

“Ordered a a pair of Mammut trousers on 01/01/2019 they were very quick to take my money and tell me my item had been dispatched. Using the DHL port hole I tracked my parcel, for a week the parcel in Germany didnt move, so I emailed customer service. My parcel arrived, it had taken 10 days to arrive, however the item was partially make so had to return it, which I did the following day. Exxpozed told me they are returning the item to the manufactures and this might take 2/3 weeks. I sent the item back using ParcelForce via UK post office as directed, I cant track my item via Post Office or ParcelForce and DHL tells me to contact the UK, ParcelForce tell me UK DHL has it yet I cant track it or talk to anyone. Exxpozed and DHL have been no help. I used PayPal which are very good with dealing with recovering money spent with useless online scammers; it looks as if I will be lodging a recovery with PayPal very soon. Shop here are your own risk, I will never ever shop here again, I will happly pay more for a better service which is not hard, a child could do better. For resellers which Exxpozed are its all about the after sales service and they get a 0/10 shocking.”

Posted 5 years ago

“We ordered from this website amidst the very low ratings and it's been close to 3 months that we still haven't received our items. We gave it a shot but the bad reviews proved to be real. I don't know if it's the shipping process or if they are indeed a scam but it doesn't seem like we're to receive what we ordered from their site. Very disappointing and we've lost a few hundred bucks.”

Posted 5 years ago

“Ich habe meine Bestellung niemals erhalten. Hat sie zweimal kontaktiert. Zweimal versprach erneut zu senden. Musste zweimal um Erstattung bitten. Die Rückerstattung erfolgte zwei Monate nach der Erstbestellung. Zwei Sterne nur, weil sie jedes Mal geantwortet haben.”

Posted 5 years ago

“2 weeks ago I ordered, still haven't received anything. Only a week after I ordered did I get a mail that my delivery was delayed. It mentioned only 1 coat, while I ordered 2. Mailed them about it, only got a standard answer that my delivery was coming - no answer about the 1 coat missing. Few days later I get a mail that the 2nd coat is no longer available. Worst service I ever experienced from a webschop.”

Posted 5 years ago

“absolute con merchants, I paid them £278.00 over 2 months ago and have still not received anything and if you try calling they dont answer, DO NOT BUY FROM THEM, THE WORSE COMPANY I HAVE EVER HAD TO DEAL WITH. Nick Parkinson”

Posted 5 years ago

“SHOCKING. DO NOT BUY THROUGH THIS COMPANY Without doubt the worst customer service i have ever experienced by a retail company. No response to emails despite urgency, 45 minute on hold calls followed by recorded messages saying please hang up. Blatant lying about order status. Jury still out to whether this company even exists.”

Posted 5 years ago

“Truly awful experience. Order a pair of hiking boots. For the first two weeks I kept getting emails that payment on my order is still due (paid at the checkout) despite sending an email with my credit card statement clearly showing payment. Then after getting in touch via online chat I was told my order 'was being processed and will be shipped today) on three separate occasions. On top of that whoever runs the online chat is super rude and unprofessional. Highly recommend to stay away from this joke of an online store.”

Posted 5 years ago

“ordered and they never shipped it, originally said they had to get it in. now they don't respond. Never buy from them!!”

Posted 5 years ago

“This company if a fraud. As more users say, the dont have stock, they made up excuses to delay the orders, they show you DIFFERENT PRICES DURING THE PURCHASE. Anyway...I took the risk, did a purchase and received the items like month and a half later... SURPRISE 2 or 3 months later..got a letter at home saying I have to pay around 40€ to them, if not I will be pursued or whatever...WTF. Those 40€ are from ~30€ I got as discount and 10€ as fee for not paying.. Let see what amazon pay says...”

Posted 5 years ago

“Good communications and swift delivery.”

Posted 6 years ago

“scam store”

Posted 6 years ago

«
1
2
...
6
7
8
9
10
»

eXXpozed is rated 1.4 based on 183 reviews