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eXXpozed Reviews

1.4 Rating 183 Reviews

9 %

of reviewers recommend eXXpozed

Company Reviews

1.4

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package has not moved in 2 weeks. Exxpozed says that DHL is "backlogged" and it will "be on the next flight". That was days ago and no change. You can't contact DHL because it is run out of an office in Germany, requiring you to make expensive overseas calls. The contacts in the USA will not help you. Exxpozed is not helpful, is very poor in customer service and with the thousands of other retailers, I would recommend never using them.”

Posted 4 years ago

“I wish i read their reviews before purchase from this dodgy company, waiting long time 17 days and no reaction. I cancel and asked for refund now.”

Posted 4 years ago

“I wish I hadn't ordered from them. I have been waiting since Sept. to receive my Matik. I have emailed them explaining that the USPS lost package which I know is not their fault but I do not have my purchase and they refuse to answer my emails. At this point I just want them to credit my account back, unless they plan to send new Matik but via DHL Express all the way i/o DHL/USPS. I have contacted Camp to try to place pressure on them as this is not the way you do business!!!”

Posted 4 years ago

“Fake tracking status. They don’t give an actual DHL tracking number, so you have to take exxposed at their word. My package has supposedly been “Border Crossing” for two weeks now. Bullsh*t.”

Posted 4 years ago

“Arcteryx jacket as described, had heard a few bad reviews but I couldn't fault them, delivery was on time and will use this firm again. Thanks”

Posted 4 years ago

“Order bag and sweetshirt. There are no sweetshirt in stock, it`s ok. They say send me refund for this. But after month I do not recieved any refund and my order(status of the order doues not changed). They do not answer me via email. So i dont know what to do. VERY BAD(light words)”

Posted 4 years ago

“I would love to give zero stars. They sent me the response today I'll include in the photo section...that DHL was overloaded. Other reviewers have posted this same response that they received 10 months ago. I wont bother calling DHL to see if they were "overloaded" in Jan and now again in August of 2019. Exxpozed customer service is literally consciously lying....maybe the worst customer service experience I have had in 30 years. F#$% Exxpozed!!! The photo I am including is the email they sent another customer on top of the email I received today.....what a joke and the most blatently dishonest company I have ever had the displeasure of dealing with.”

Posted 4 years ago

“They charge customer for postage outside of germany to return faulty or wrong fitting products, do not use.”

Posted 4 years ago

“I would like to say that i'm very happy with my purchase and the service. That was the first time when I had ordered from the shop as I found the Fjallraven parka and I really wanted to have this:) I currently live in Sydney Australia so long way away, and I must say that I wasn't sure if thing will go wright? I had very good experience with the shop, the customer service was very good and when I was concerned about delivery time I was reassured that all is good and the customs take longer with the border crossing to Australia. I will definitely be ordering things in the future. I wasn't sure about the sizing as I had never owned anything from Fjallraven , but the size charts on the website were clear and helped me to make decision. Thank you:)”

Posted 4 years ago

“Great price and service, received package with two days from Germany”

Posted 4 years ago

“Absolutely terrible experience - would advise to avoid at all costs. I purchased a pair of climbing shoes - after an online search they appeared to have the specific model I wanted a few pounds cheaper than the competition. Little did I realise that their business model appears to be to request the items from the manufacturer only AFTER your order - leading to a best case scenario 2 week turnaround between order and receiving the item. Unfortunately, mine was not a 'best case scenario' - apparently they had a supply issue which left me without the shoes for three weeks. I could live with all this if their customer service hadn't been so rubbish. Suggestions that they had provided a left than perfect service where met with first silence and then - after I called them - incredulity. No apology or offer of discount or compensation was ever extended. It's just not worth dealing with this useless company and wasting loads of your time to save yourself a few quid - spend the extra fiver and get your stuff from somewhere reputable.”

Posted 4 years ago

“Terrible customer service experience. Had ordered a pair of shoes and they messed up the size. Called customer service immediately, but call wasn’t answered. Sent an email, but that wasn’t responded back to. Finally got a hold of someone the next day, and was told that though the order wasn’t shipped out, they will not correct the mistake in the shoe and that I would have to deal with it. The person then hung up on me. Terrible service and wouldn’t advise shopping from this site.”

Posted 4 years ago

“Firstly, they sell things they don't have in stock which is already bad enough. Secondly, it took 2 weeks to let me know the product was sold out and I had the option to get my money back or buy something else. And no, I won't buy anything from them anymore.”

Posted 4 years ago

“Hopeless customer service and equally useless website. Don’t waste your time and money dealing with them. Pay a bit more and get from somewhere else.”

Posted 4 years ago

“Is there a Zero star option? I ordered a jacket in December 2018 and paid 692 Euros which was confirmed by online chatting, I then received an email saying payment received. And then I received the jacket, everything was ok and I was happy. Until May 2019 they posted me a letter saying I owe them 26 Euros!! This company is unbelievable. I sent emails to the customer service and they answered my email pretty quickly, and pretty rude! Please do not use this company. They are nightmare. I regret that I didn't read all the reviews first before buying from them. I do not recommend this eXXpozed at all. They are not trustworthy, they do not respect customer.”

Posted 5 years ago

“AVOID. Ordered T-Shirt 2 weeks ago, received no word of dispatch nothing. Tried to contact via email no response for over a week. Phone queue for 30 minutes no response. Requested call back no response. Requested email back no response. Shirts arrived today randomly.”

Posted 5 years ago

“Ordered a Rucksack 28th April now June 5th and it has yet to be despatched. Wish I had read these reviews first otherwise I would never have gone ahead wit the purchase. At least the money has not been taken from my account...”

Posted 5 years ago

“This company is selling on a UK domain name in GBP without giving any indication they are not sending the good from inside the UK. If you need to return anything you'll be in for a nasty shock when you realise you need to pay to send them back to Germany!”

Posted 5 years ago

“A shambles from beginning to end. Firstly, they didn't have the items we had bought in stock. No email to let us know though, it was me chasing up the items after I had heard nothing from them in weeks. One month later, they claimed to have dispatched the items but they never arrived. When I requested a refund, they tried to delay it, telling me they were 'investigating' it. After two months, I finally managed to get hold of someone on the phone and they promised a refund. They haven't given it to me and are again trying to delay on the grounds of 'investigating'. Over €100 down the drain. Take your business elsewhere.”

Posted 5 years ago

“No response regarding delivery times, no response to numerous emails. I had to get my bank to block any request for funds from this company. They are scammers, avoid at all costs.”

Posted 5 years ago

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eXXpozed is rated 1.4 based on 183 reviews