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EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I never receive my receipt
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your order confirmation. We've just gone ahead and resent the order confirmation email to you. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you still can't find the email, or if you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 2 years ago
Great products and good service. I just don’t like the fact that I have to enter my prescription every time. 1800contacts only requests it once a year
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We understand your frustration regarding the prescription upload timing. Verifying contact lens prescriptions is mandated by the Federal Trade Commission to ensure your eye health and vision correction but we sincerely apologize if this caused any inconvenience during your order process. No worries if you don't have your prescription right away; you can easily upload it later through the link in your order confirmation email or by contacting our customer support team via phone or email. We're happy to help! For further assistance, please don't hesitate to reach out to us at any time.
Posted 2 years ago
I just noticed a 12% MEM12 discount can it be honored on my new order I just made ? Thanks
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Posted 2 years ago
Great price! Received them in just a few days with free shipping! Highly recommend!
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Posted 2 years ago
Order not yet received but appreciated the ease of ordering and the heads up of ETA. Will certainly update on quality and delivery when happens
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Posted 2 years ago
Hi there, Thanks for your review! We're glad you found the ordering process easy and appreciate your understanding about the estimated delivery timeframe. We're excited for you to receive your order and can't wait to hear what you think about the quality once it arrives. In the meantime, if you have any questions or concerns, please don't hesitate to reach out to us and we'll be glad to assist you further. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
Great
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Posted 2 years ago
I couldn't be happier with my new glasses! Your online chat is great!
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Posted 2 years ago
I was charged for the contact lenses that I was considering but was charged to my credit card before I made the decision to buy!
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
Np
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Posted 2 years ago
Very happy with the service of the EZContact my contact lens arrived very fast.
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Posted 2 years ago
Thank you for the quick help with ordering my contacts so fast. Went very smooth and quick.
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Posted 2 years ago
The ordering process, the price, and the fast delivery were great. The sunglasses I purchased didn't fit my face and I am returning them now. Hopefully that process is as great as the purchase!
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Posted 2 years ago
Hermosos todo
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Posted 2 years ago
It was a grand experience
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Posted 2 years ago
All is perfect apreciate
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Posted 2 years ago
Awesome service!!
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Posted 2 years ago
My only experience with EZContacts has not been good. I don't appreciate being sold something that is out of stock and having to wait 4 to 6 weeks for a restock. While waiting for my glasses to ship, I missed out on similar deals elsewhere. I was not notified of the glasses being out of stock until I personally had to reach out to customer service one week after ordering and wondering why my order had not shipped? Bad business practice, poor transparency on available stock, and bad communication.
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for providing feedback. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues. Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​ You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
I am very impressed with the turnaround time of shipping my order
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Posted 2 years ago
I still have not received my order and only heard from them after I reached out to ask what was happening with my order. They charged me immediately - then went quiet. Once I reached out, I received a garden-variety apology of "not our fault" that our vendor is the issue. smacks of deception.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
I not sure cause this is the first time I order something from them
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,720 reviews