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EZContacts Reviews

4.0 Rating 22,570 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It took awhile for my order. I was at my eye doctor’s yesterday and mentioned that I was waiting for my order. She said that she didn’t get a request from your company to verify my rx. She verified while I was there & today I got notification my order shipped so had she not done this I could still be waiting for my order
Helpful Report
Posted 1 week ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 week ago
Shipping takes a long time.
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Posted 1 week ago
In 6 short months the cost for these contacts has increased by $30 per box. That is outrageous!!!
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Posted 1 week ago
It took them 2 weeks to ship my contacts, and I think they shipped only because I asked where they were. Estimated delivery dates clearly mean nothing here.
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Posted 1 week ago
Still have not received them yet. Very slow shipping.
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Posted 2 weeks ago
I placed my order on 5/14 and the on 5/17 I received an email saying it’s still being processed. This seemed a little longer than I expected and there hasn’t been any updates to my order since then it’s still showing as being processed.
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Posted 2 weeks ago
really long shipping. still waiting for my order
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Posted 3 weeks ago
Normally three weeks, this one took five.(-1) Paid extra for good anti-glare reduction, not much better than standard lens.(-2) Good price(+1), good 15% blue tint(+1), legit Ray-Bans (+1), three stars.
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Posted 3 weeks ago
Not sure why this company sent me a link to review it before I got my products. I guess I can come back and review later after I get my product as of right now I would have to say that I’m frustrated with the company. It told me 5 to 7 days on my initial order or come to find out they didn’t even have the product in stock. I called in and the only option really was just to cancel it. I will say that after doing a lot of research on the web they do seem to have the best pricing so we will see how everything pans out. Maybe I’ll come back in with a higher rating later. I may have to return the ones coming.
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Posted 3 weeks ago
Product is good but a month is a long time to wait and much longer than advertised, so I did not have my glasses for the long trip on which I needed them.
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Posted 3 weeks ago
Free shipping and when product is available was very confusing. When I make a order at Costco, they send me an email with the order number and date of estimated arrival of product. For example, submitted order on 5/20, they responded with email, I should have my delivery on 5/23, order arrived on 5/23 with tracking available throughout process with no delays.
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Posted 3 weeks ago
Paid $19.99 for 2 day delivery to a commercial address & they marked it residential which delayed the delivery a day for no reason. Nothing more frustrating than seeing it “out for delivery” 2 days in a row!!
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Posted 3 weeks ago
It took a month to receive the product. No explanation was given for the delay.
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Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Takes way too long to ship
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Posted 4 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 weeks ago
Well the last order I recived both eye contacts were defective. Every time I used them for a week or two the one eye was always blurry and the other eye the contact would tear for no reason. I complained but no refund was sent. I am trying again. If it happens again I will no longer be a customer.
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Posted 4 weeks ago
Hi Arlene, Thank you for your review. We’re sorry to hear about your experience and completely understand your concerns. One of our representatives has already reached out to you to discuss this issue in detail. Based on the photos you provided, we do understand your frustration. However, it is highly unlikely for lenses from multiple boxes with different lot numbers to be defective. These lenses are produced in separate machine runs, which makes it extremely rare for defects to occur across different lots. We strongly recommend checking in with your eye care provider to ensure these lenses are the right fit for you and to rule out any other factors that could be affecting your experience. As a courtesy, we’ve also issued a 10% discount on your next purchase with us. We hope this helps and that your next order meets your expectations.
Posted 4 weeks ago
Still have not received my order….
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Posted 4 weeks ago
Thank you for your review. We’re sorry to hear you haven’t received your order yet. Our records show that your order was placed on April 17 and shipped on April 21. If you still have not received it, please reach out to us directly at help@ezcontacts.com so we can investigate and assist you further. We’re here to help and want to ensure your order is delivered as expected.
Posted 4 weeks ago
I’ve used Ezcontacts before and it was great. However, this time I was sent the incorrect prescription for my left eye. I’ve emailed them and will await their response.
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Posted 4 weeks ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 weeks ago
Easy to reorder but the price of my contacts went up $37.00 in just a year! I will be shopping around for a better price the next time I order.
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Posted 1 month ago
Hi there, Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers. Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website. We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
Posted 4 weeks ago
I should have to verify my address as I am a snowbird and forgot to change it. Luckily I caught it early enough.
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Posted 1 month ago
No answer the phone,,,and no speak spanich
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Posted 1 month ago
EZContacts is rated 4.0 based on 22,570 reviews