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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It took over a month to receive my contacts. Ridiculous.
Helpful Report
Posted 3 days ago
I spent $40 on over night shipping and recieved them 6 days later. I asked for my $40 back and I’ve heard nothing back.
Helpful Report
Posted 1 week ago
I paid an extra 20 dollars for two day shipping. My order is still processing on day two. Apparently they just steal your shipping money, and still send it in the free shipping time. I am contacting customer service for a refund on my shipping costs. We will see if they can get that right at least. DON'T PAY FOR SHIPPING. ITS A MONEY GRAB!!
Helpful Report
Posted 3 weeks ago
It has been 6 days since I placed my order & they have not shipped yet. No one answers the phone due to “high call volume” Very disappointed
Helpful Report
Posted 5 months ago
This order took way too long and I wasn’t satisfied with the customer service response as to why this happened. I had to finally say if the order didn’t ship out that day then I was canceling my order. It still didn’t ship until the next day
Helpful Report
Posted 7 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I will never buy from here again. These are the worst contacts I’ve ever had. They are daily contacts and some days I have to go through three pairs in a day. I’m not sure what the difference is between these and the ones I ordered from my provider, but there definitely is something wrong with the ones from EZ Contacts.
Helpful Report
Posted 7 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 7 months ago
I don’t like the product
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear you weren't completely satisfied. If you're open to sharing more details about your experience, please email us at help@ezcontacts.com. Your input helps us improve, and we hope to make things right moving forward. Thank you for taking the time to share your feedback.
Posted 7 months ago
Ordered contacts using an already verified prescription. It took 9 days for EZContacts to pack my order for shipping. Totally unacceptable!
Helpful Report
Posted 7 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I would rate no stars for my order, I have waited almost a month and still have not recived it
Helpful Report
Posted 7 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that this item has a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 7 months ago
How can I review a product that I never received? I paid you and I never received the product. I wanna refund immediately or I will take legal action.
Helpful Report
Posted 7 months ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
My package never came now I got a claim I have to wait 5 to 10 business days for someone to call me unbelievable I want my frames
Helpful Report
Posted 7 months ago
We’re sorry to hear about the trouble with your delivery. When a package is reported missing, the carrier requires a claim to be filed and completed before we can move forward. This process typically takes 5 to 10 business days, which is standard protocol for all lost package investigations. We understand the frustration, and we’re here to help throughout the process. Please let us know if you have any questions in the meantime.
Posted 7 months ago
too expensive
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers. Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website. We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
Posted 7 months ago
Subject: Ongoing Issues with My Order – Extremely Poor Service Hi EZ Contacts, I’m writing to express my frustration and disappointment with the service I’ve received. I ordered two pairs of glasses, and the experience has been nothing short of terrible. Your staff — especially Bano and Francesco (who claimed to be a manager) — have been rude, unprofessional, and completely unhelpful. Every time I call, I get a different answer. I've contacted your company multiple times by phone and email, and no one seems to be able to provide a consistent or honest update. What’s even worse is the amount of time I’ve had to wait just to receive my glasses — it’s absolutely unacceptable. To this day, I still haven’t received my second pair, and no one can tell me exactly what’s going on. When I spoke with friends who’ve ordered from your company before, they said they had the same experience. I will make sure to tell everyone I know not to order from you, because the constant delays, poor communication, and lack of accountability are simply not worth it. I’m sorry to say this, but your service is truly terrible. I wouldn’t even give one star. You can check your records to see how many times I’ve reached out — and how poorly my issue has been handled. Good luck with your business. You clearly need to make major improvements.
Helpful Report
Posted 7 months ago
Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced throughout this process. This is not the level of service we strive to provide. As a courtesy for the delays and difficulties, we have issued a 10% refund, which amounts to $75 off your order. We hope this helps to show our commitment to making things right. Please let us know once you receive your second pair and how everything is; we want to ensure you are fully satisfied with your glasses. Thank you for your patience, and again, we apologize for the experience.
Posted 7 months ago
Delivered wrong item. Would not correct order until they received the wrong product back. They received the wrong item back from me and then did nothing about replacing it until i had contacted them 3 times. Took 5 weeks from my placing the order to getting my correct contract lens! Hardly “Easy” - however you choose to spell it. They also appear to be using some form of AI or bot, unable to actually do anything other than issue platitudes.
Helpful Report
Posted 7 months ago
Thank you for your feedback, and we're truly sorry for the inconvenience. You're right to expect a smoother process. While it's our policy to wait for the return before sending a replacement, the lack of follow-through after we received your item was not acceptable. The correct lenses have since been sent, but we understand how frustrating the delay and multiple follow-ups must have been. We're working on improving our response times and support quality so situations like this are handled more efficiently in the future. We appreciate you sharing your experience.
Posted 7 months ago
Very disappointed with my order. Is NOT what expected to be. Service wise is Horrible all is about taking money from people and very very disappointing seevice. my order took 2 months and is not what I actually order. ZERO STARS.
Helpful Report
Posted 7 months ago
Thank you for your feedback, and we're genuinely sorry for the frustration caused. Your order experienced multiple adjustments based on your requests, including a redo with clear prescription lenses after originally selecting photochromic ones. This contributed to the extended timeline. While we did process a refund for the price difference and reprocessed the lenses per your updated specifications, we understand the experience was not smooth or timely. We truly regret that it left such a poor impression. Your comments are being shared internally as we work to improve communication and turnaround for future orders.
Posted 7 months ago
It has taken ten days just for the order to ship. It has yet to arrive after paying extra to receive the contacts sooner. I will never use this company again.
Helpful Report
Posted 7 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
It took 11 days to ship my contacts after I ordered them. I uploaded a valid script. This is not good service. In fact it's terrible.
Helpful Report
Posted 7 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I ordered a years worth of contacts. I had a text coupon for 15% off the coupon did not work on checkout. It did not take 15% off but only $15 from the total I have emailed and have no response. I also paid the $30 for one day shipping and they still have not shipped days later. I called customer service and was told that it’s one day after processing and that could be 7 to 10 days. Big scam. I said I’d like to cancel the order, but then was told I couldn’t because the order was already in processing. Now I’m off to vacation nearly $400 short and zero contacts.
Helpful Report
Posted 7 months ago
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 7 months ago
Contacts are seem old and need to be changing out weekly vs monthly
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 7 months ago
It took one month to ship my order; 35 days to receive it. In that time, I received 62 marketing emails, but not a single update or explanation for the delay. I even received a request to rate my experience when I still didn't have my order. If it takes this long to ship off-the-shelf eye drops, I won't take the chance to order contacts here.
Helpful Report
Posted 7 months ago
We’re sorry for the delay and understand your frustration. Your order took longer than expected to ship, and we regret that you didn’t receive timely updates during that time. Marketing emails are sent automatically and separate from order communications, but we appreciate that this was frustrating without order status information. We’re working to improve how we keep customers informed, especially during delays. Thank you for your feedback, it helps us make these improvements.
Posted 7 months ago
EZContacts is rated 4.0 based on 22,714 reviews