EZContacts Reviews

4.1 Rating 17,817 Reviews
75 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Terrible. Placed an order and paid additional for shipping to have my order arrive 3 to 5 days. I'm leaving on vacation and yet order hasn't even been shipped after 5 days. Reached out to customer service and they email back saying closed till may1st? Then you should have made disclaimer on website before people place order. I want full refund. Worst experience ever. No one should have to experience this.
Helpful Report
Posted 10 hours ago
Sent me the wrong lens . Multifocal was omitted
Helpful Report
Posted 2 days ago
I placed contact order 4/22 was excited to find them on-line so affordable. I called customer service to fax prescription and message said office was closed until May 1 due to Passover. I paid extra to have them shipped in 3 days and now won't get them for another 10 days. So I was angry there wasn't notice on-line that office would be closed till 5/1.
Helpful Report
Posted 3 days ago
2nd pair purchased from the company however their price match policy is pointless and setup to ensure you are unable to get a price match from any competitor.
Helpful Report
Posted 3 days ago
I placed an order on a Sunday afternoon and realized made a mistake on the size, so I immediately emailed a request to change the size. I received a generic email stating it was too late and I would just have to file a return and ship the glasses back once I received them. I tried calling the support number, but there is a recording stating they are closed for the next several days. How can it be too late to change the order if your organization is closed and scheduled to remain closed for several days?
Helpful Report
Posted 3 days ago
I paid for 2 day shipping and is taking longer.
Helpful Report
Posted 3 days ago
I canceled the order. It was as confirmed cancellation and they still shipped without a prescription
Helpful Report
Posted 3 days ago
Very disappointed in the service I received during the process of getting the prescription filled in my glasses/the time I'm on hold and the long wait for feedback, it's been 2 months since I returned my glasses and I just received a claim
Helpful Report
Posted 3 days ago
Took forever to ship ! It took over a month …
Helpful Report
Posted 4 days ago
I ordered frames with a prescription April 3, 2024 and 2 1/2 weeks later, it’s still in order status. When I call, I’m given different excuses. It appears as though the frame I ordered was out of stock and instead of being truthful, I received the run around. This is my FIRST and LAST time ordering. The customer service is HORRIBLE!
Helpful Report
Posted 4 days ago
Advertised as $107 purchase. Billed at $166. Bait and switch. Do Not buy!
Helpful Report
Posted 6 days ago
I ordered this pair of glasses because it stated 7-10 business days to receive them and they just got shipped now. about 3 weeks after I ordered them.
Helpful Report
Posted 6 days ago
I would love to review my glasses, except I’ve been waiting over 3 weeks to receive them with minimal communication from EZContacts and still do not have them. Apparently, there was a delay with the manufacturer, which I found out after reaching out to them for an explanation. They offered 2-day shipping once my order finally reached the warehouse (AFTER I asked) and refused to provide a complimentary lens upgrade or credit towards a future order for the inconvenience. I’ve ordered optical products from EZContacts quite a few times but have been extremely disappointed with this experience. I will have to order from elsewhere moving forward and suggest you do the same. If you decide to order, please be informed that even though the website shows items are in stock, they actually may not be.
Helpful Report
Posted 6 days ago
It's been two months and I still haven't received my order.
Helpful Report
Posted 6 days ago
Paid extra for 3-5 business day delivery on 4/11. Here we are 4/18 and the order hasn't shipped. Completely unacceptable and no communication of delay. Been a customer for over 5 years but will not order again.
Helpful Report
Posted 6 days ago
Still haven’t received my glasses!
Helpful Report
Posted 1 week ago
Ray ban Justin that I ordered are NOT made in Italy. It’s made in CHINA. Reviews said that they were made in Italy. False claims, very dishonest! No wonder it was on sale !!!
Helpful Report
Posted 1 week ago
Takes way too long to process an order.
Helpful Report
Posted 1 week ago
I was promised that I would receive my order in 5-7 business days which was done so intentionally to deceive. I could have placed my order with Amazon and paid a little more but I would have received when it was promised.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 week ago
I ordered contacts on the promise they would be overnighted. I paid $30 and the lenses were delivered a day late. I was traveling, made the rep aware, and had to drive an hour plus to retrieve them.
Helpful Report
Posted 1 week ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 week ago
EZContacts is rated 4.1 based on 17,817 reviews