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EZContacts Reviews

4.0 Rating 22,567 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

paid 69.97 vs 59.95 on Website - not sure why
Helpful Report
Posted 6 hours ago
Where the heck is my order??? Slowest service ever
Helpful Report
Posted 1 day ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 17 hours ago
Muy decepcionada, no enviaron lo que pedi, no tiene la graduación por esa razón veo menos y no puedo utilizarlos
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Posted 1 day ago
Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Le ofrecemos nuestras más sinceras disculpas por los problemas que experimentó. Valoramos su satisfacción y nos comprometemos a resolver este asunto lo antes posible. Para atender sus inquietudes eficazmente, contáctenos por correo electrónico a help@ezcontacts.com y con gusto resolveremos este problema. ¡Esperamos tener noticias suyas pronto!
Posted 17 hours ago
They advertise backordered products as being in-stock. They has absolutely no problem taking your money immediately, not making you aware of the stock issue until you contact them asking where your order is. When I asked for a refund immediately after being told about the stock issue they stopped all communication despite multiple attempts on my end and waited NINE DAYS to reply to me, finally saying, sorry the item has shipped, would you like to return it? At which point I had received it. Don't do business with this shady company.
Helpful Report
Posted 1 day ago
Thank you for sharing your feedback. We want to clarify that we never intentionally advertise backordered products as in-stock. Occasionally, due to timing in inventory updates, availability may change after an order is placed. We sincerely apologize for any delay in communication while your order was being processed. Our team did respond and confirmed shipment, and the option to return the item remained available to you. We appreciate your feedback and continue working to improve both communication and processing times to better serve our customers.
Posted 16 hours ago
I would like to return them. These look like fake knockoffs.
Helpful Report
Posted 4 days ago
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame. We apologize for the inconvenience and look forward to hearing from you shortly.
Posted 16 hours ago
Worse company. Scam conpany. Fraudulent. Will not replace will not refund. Reporting to attorney General.
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Posted 4 days ago
We strongly disagree with these claims, as they are not accurate. We handle all orders and concerns in accordance with our clearly stated policies and always work to resolve issues fairly. If there is any outstanding matter, our team remains available to assist. We take customer satisfaction seriously and are committed to providing a reliable and transparent shopping experience.
Posted 16 hours ago
This place is garbage. 4 times they screwed me over. Never again.
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Posted 5 days ago
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 4 days ago
Order May 24th never communicated that there was a delay with the supplier but was assured my order would be sent expedited shipping since I've been without contacts for 2 weeks. Got the shipping notification today and it is not expedited ?? Very disappointed not sure I will order again.
Helpful Report
Posted 6 days ago
Thank you for your feedback. We apologize for the lack of communication and any frustration this may have caused. Your order was shipped via USPS through DHL Expedited, which is an expedited shipping method. We understand how important it is to receive your order promptly, especially when you have been without contacts. We truly appreciate your patience and are here if you have any further questions or need additional assistance.
Posted 5 days ago
STILL WAITING ON MY ORDER
Helpful Report
Posted 6 days ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 days ago
Waited a month for my glasses. When I called I was told they were unavailable, even though my credit card had been run a month earlier. Some did reach out and state they were available. Finally received them weeks later and they were completely incorrect. Made an appointment with my doctor and they laughed. He couldn't believe how incorrect they were. Tried to contact company 10 times and was never able to speak to customer service, either they were busy or company was closed for a weeks. I will say the return process was easy, but don't feel I should have to pay the return shipping on an incorrect glasses.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 6 days ago
Ordered on Saturday May 31, paid for 2 day shipping. After waiting till Tuesday about where the glasses were I got a response that they were closed and would get back to me Wednesday. On wednesday all I got in response was it was taking longer than normal to process my order and then 30 min later label was created. Friday the 7th I am expecting my glasses. I don’t feel like I should have to pay for the two day shipping because it took three days to get my order started.
Helpful Report
Posted 1 week ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 6 days ago
placed an order over 7 weeks ago, still don't even have a delivery date....they sure charged my credit card though
Helpful Report
Posted 1 week ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 6 days ago
Have had a horrible experience with them. Even to get a call back or get in touch with anyone there. Use to be great customer service and get my contacts on time. Now no one answer the phones or emails. Go somewhere else !
Helpful Report
Posted 1 week ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 6 days ago
Failed to provide a way to cancel my order after placing it. Customer service took forever to respond and said it was already shipped by the time they saw the email.
Helpful Report
Posted 1 week ago
Thank you for your feedback. We understand the frustration of not being able to cancel an order quickly. In this case, your order shipped almost immediately after it was placed, which is why we were unable to cancel it in time. We do our best to process and fulfill orders as quickly as possible, but this can sometimes limit cancellation windows. If you no longer need the item, you're absolutely welcome to return it for a full refund. Our customer service team is here to help with that process and ensure it's as smooth as possible.
Posted 6 days ago
Scammy website, terrible customer service, currently been on hold for customer service for 30 mins after no response for 3 days from Contact Us outreach. EZ Contacts promotes "Free Shipping*" all over their website, but then the default shipping method is "3-5 business days", coming with a $9.95 shipping fee. I caught this within 2 mins of submitting my order, but have not been able to contact EZ Contacts for days and now my order (which was supposed to ship "same day") has shipped - 3 days later. With the $10 shipping charge to get delivery within a week. What is this - 1980 again???
Helpful Report
Posted 1 week ago
Thank you for your feedback, and we’re sorry for the frustration and delays you experienced. We understand how the shipping messaging may have been unclear, and we appreciate you pointing that out. While we do offer free shipping on select items and promotions, not all products or shipping methods are eligible. That said, we’ve issued a refund for half of your shipping fee as a courtesy. We also apologize for the delayed response and hold time. Our team has been experiencing higher-than-usual volume, but we know how important timely support is and are actively working to improve. We truly value your business and hope we can provide a better experience in the future.
Posted 6 days ago
I made a purchase on 5/8 and since I had to pay for 1-2 business day shipping(free shipping is not available for promotional purchases,a way to get their promotion back) I reached out to Ruth at EZ contacts on 5/14 asking if my shipping fee will be reimbursed since they have not even shipped for a week. She advised me that handling is not part of the time estimated and refused to reimburse me. Somehow the contacts shipped that same day although she said they were out of stock. Overall, the no free shipping on promotional purchases and bad service will have me return to Costco for my contact lens needs. I would not mind waiting for the purchase if free shipping is an option. But charging me 12$ to not ship for a week is just bad service. Especially since the contacts were in stock.
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Posted 2 weeks ago
Bought Oakley Flak 2.0 from ezcontacts and the Oakley custom shop the same day. There are some dissimilarities between the two. The fit, snugness and marking on the ezcontacts pair are very different. I believe ezcontacts is selling fake Oakleys at a slightly reduced price. I will not be purchasing from them again
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Posted 2 weeks ago
Still waiting for my order placed in April to be completed.
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Posted 2 weeks ago
Not happy with service & extremely long wait
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Posted 2 weeks ago
Delivery took way too long, I think they forgot my order initially
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Posted 2 weeks ago
EZContacts is rated 4.0 based on 22,567 reviews