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EZContacts Reviews

4.0 Rating 22,567 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Order shows delivered but no contacts…thoroughly checked all around my home. States it was delivered two days ago. I need my contacts!
Helpful Report
Posted 2 weeks ago
I tried to cancel my order a few times as I paid a ton of money to ship 2 days and it is just now shipping . I want a refund . Do not buy from this place .
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Posted 2 weeks ago
Haven’t received product yet
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Posted 2 weeks ago
I ordered my glasses over a month ago and still have not received them. I have had to contact them and make inquireries as to why. Not any commnication from them at all Never use this company not worth the discount
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Posted 2 weeks ago
EZConacts needs to show the appropriate availability of each selection. Everytime I have ordered a pair of glasses, the pair are always on back order or "Awaiting Restock".
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Posted 2 weeks ago
Terrible customer service rud.
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Posted 3 weeks ago
If you have to return they take forever and customer servivce is terrible
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Posted 3 weeks ago
I’m extremely disappointed with the customer service I received regarding a lost package. I contacted support because I never received my order, which contains contact lenses that I urgently need. Unfortunately, my interaction with the representative, Alison, was unhelpful and frustrating. Instead of providing a clear solution or escalating the issue, Alison refused to transfer me to someone else who might be able to help. She ended the call abruptly after simply telling me to wait 5–10 business days for an investigation. As a customer relying on this product, that response was incredibly frustrating and dismissive. I expected more understanding and support, especially in a situation where the product is time-sensitive. I hope the company reviews this interaction and takes steps to improve their service experience for others in the future.
Helpful Report
Posted 3 weeks ago
I placed an order on a Friday and it didn't ship out until Wednesday from the East coast. I live in AZ.
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Posted 3 weeks ago
allowed a fraudulent purchase with my stolen credit card and contact info.
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Posted 3 weeks ago
I have used you guys for several years. And um, up for this to happen more than one time is really horrible to me. At this point, I'm probably more apt at paying cost for my item. Then to wait for a discounted item that you say is in stock and it's not in stock and you have to search for It. So if it's not in stock, your items should say, not in stat. That ships right away, so I'm getting tired of the lives. You are feeding people. Yeah and your service sucks
Helpful Report
Posted 3 weeks ago
You processed a fraudulant charge on my card and shipped it to a fraudulant address without verifing with me.
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Posted 3 weeks ago
Ordered May 1 and shipped on May 22! Unacceptable!
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Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Have not received order yet, it has not even shipped. Very very slow. Will not order from again.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Still waiting for my eyeglasses to arrive!
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Absolutely god awful service. My glasses *still* haven’t arrived, your carrier is wildly unreliable, I’ll never use your company again. Just a bloody shambles. Awful.
Helpful Report
Posted 3 weeks ago
Hi Matthew, Thank you for your review. We’re so sorry to hear about your experience and completely understand your frustration. Your order has since shipped, and we’ve shared tracking details via email so you can monitor its progress. We know how important timely delivery is, and we're actively reviewing our carrier options to help prevent issues like this in the future. We appreciate your feedback and the opportunity to make things right. If there’s anything more we can do, please don’t hesitate to reach out to us at help@ezcontacts.com
Posted 3 weeks ago
I purchased a pair of Tom Ford sunglasses and heard nothing from EZ Contacts for 3 weeks. When I remembered, I went to the website and found out that the sunglasses were backordered, and they had no clue when they would ship. The website RIGHT NOW says the pair I ordered is available for shipment in 3-5 days. HORRIBLE customer service. It is now almost a month since ordering, and there is still no info on when or if I will ever get the sunglasses.
Helpful Report
Posted 3 weeks ago
Thank you for your review. We're sorry for the delay and the lack of communication regarding your order. We understand how frustrating that must have been. One of our team members has reached out to help resolve the issue, and we're glad to share that your order has since shipped. You should have received tracking details via email. We’re also reviewing how we communicate backorder statuses to make sure this experience doesn’t happen again. We truly appreciate your patience and the opportunity to make things right. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Posted 3 weeks ago
Prescription didn’t match order so was emailed that they would hold order until they heard from me. They shipped wrong order anyways. So now they want me to wait to receive wrong order and ship them back and then once they receive I can reorder correct. Nonetheless I will be returning and going with a different company as I cannot wait that long for my contacts
Helpful Report
Posted 3 weeks ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 3 weeks ago
I had a bad experience with ordering my glasses. Expected delivery was 5-7 business days and four weeks later they have barely shipped.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Item arrived damaged (lens cracked) and cost me $12 to return after waiting a week to get it.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 3 weeks ago
EZContacts is rated 4.0 based on 22,567 reviews