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EZContacts Reviews

4.0 Rating 22,567 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Vast collection of frames and lenses! The volume of marketing emails and texts after they have your information has made me lower the rating.
Helpful Report
Posted 2 days ago
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 13 hours ago
Charged me 19.95 for 2day shipping on Monday and it’s Friday and still no contacts.
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Posted 3 days ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 13 hours ago
Good Evening. I have ordered with EZ contacts many times.. This order I recently placed upon checking out it said shipping fee and last time I ordered same response. However you advertised ad states free shipping. I was told by a rep that beause I am a recurring customer that I am being charged.. REALLY. a prior customer being charged. I understand our economy etc. Then change your ad..The I called about status of order was told it could be 2-3 weeks before receiving because your resource you order from that was time line.. Really, then speak the truth let your customers know before hitting the pay button. I finally got an email today stating my order was shipped.. During this process no communication on your end when I placed my order. I feel you should give a full credit for future order not some 5 dollar coupon due to the lack of anyone contacting me, I had to keep calling over and over. Had I know I would not have returned to ez contacts!
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your experience, and we truly appreciate your continued business with us. We’re sorry to hear that this recent order did not meet your expectations. Your concerns about the shipping charges and communication are valid, and we understand how frustrating it must have been to feel like you had to keep reaching out without clear updates. Regarding the shipping fee, we do offer free shipping promotions, but they may not always apply to every item or order type. We apologize for any confusion caused by the messaging at checkout and will review our advertising to ensure expectations are clear. As for the delay, some of our items do ship from third-party partners, and while we do our best to reflect accurate timelines, there are occasional delays outside our direct control. That said, we agree communication could have been much better in this case, and we’re reviewing the situation internally to improve this going forward. One of our team members will reach out to discuss a more appropriate resolution with you directly. We value your loyalty and would like the chance to make this right.
Posted 6 days ago
Very disappointing experience unfortunately. The glasses I ordered took a while to arrive. When they did, they look too big on me and the prescription didn’t work out for some reason. I bought glasses with the same Rx in a store and they’re great so I don’t understand why these didn’t. Now I have to pay $12 in shipping to return even thought I think something isn’t right about the prescription. I won’t purchase glasses online again. Contacts maybe but not glasses.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 6 days ago
Ordered 2 @225 snd 2 @ 250 got 4@ 250 error, please respond thanks
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Posted 2 weeks ago
Paid 39.99 for Next day shipping takes two days
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Posted 2 weeks ago
I paid for 2 day shipping and haven't received my item
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Posted 2 weeks ago
I am guessing the product will be fine. Shipping alerts are inconsistent. Got a text saying out for delivery today which is Saturday. The online order tracking says next Tuesday. Not very helpful.
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Posted 3 weeks ago
I ordered a pair of glasses. Frame was supposed to be in stock. It took me FIVE weeks to get those glasses. The lenses are correct and they are a perfect match to my older frames. It should not have taken the five weeks to get them. No one informed me there would be a delay. Two weeks in when I called them, that is when they informed me that the frames had to be ordered. I was told it would take another week on getting the frames, a week to make and a week for me to receive. Be cautious if you need yours quickly.
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Posted 3 weeks ago
Had to enter prescription information 5 times kept rejecting. False advertising. Advertised as free shipping only option was $11.95.
Helpful Report
Posted 3 weeks ago
Hi Teri, Thank you for your feedback. We’re sorry to hear about the trouble you experienced entering your prescription information. We want to look into this further, so please email us directly at help@ezcontacts.com so we can assist you. Regarding free shipping, we offer it on orders that are not already discounted. For discounted items, shipping fees may apply, which is why the $11.95 charge appeared. We appreciate your patience and understanding. Please let us know if there is anything else we can help with.
Posted 3 weeks ago
My contacts had not arrived. I called and was on hold for 15-20 mins. I was then told that they did not have what I needed in stock and this is why they had not shipped. No one sent an email or notified me. I would have ordered from somewhere else. So, I was out of contacts. I ordered with sufficient time so that this would not happen. They said I could pay $10 for Fed Ex. Yes, I could have but it is the point of it. So, I will wear my glasses.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Prices are good, but I have waited over a month for half of a delivery. I had to reach out to customer service to determine what was going on with the delivery. The order is on back order, but the timeline has not been consistent with customer service’s estimate.
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Posted 3 weeks ago
Thank you for your feedback. We're glad to hear you found our prices competitive, but we're sorry for the delay and any confusion around your order status. We understand how frustrating it can be to wait, especially when timelines shift. Backordered items can sometimes be impacted by manufacturer delays, but we recognize that our communication should have been clearer and more consistent. We truly appreciate your patience and will continue working to improve both our shipping accuracy and service transparency. If you have any further questions or need assistance, please don’t hesitate to reach out.
Posted 3 weeks ago
Slow to ship, I guess 2 business day shipping option is really after they take and additional 2 days to make a label etc…
Helpful Report
Posted 3 weeks ago
Thank you for your feedback. We understand how important fast shipping is and want to clarify the timeline for your order. Your order was placed on Friday, May 16, 2025, at 3:50 PM, which was after our 2 PM shipping cutoff. Because of that, it was processed and shipped on the next business day, Monday, May 19. The expedited shipping option you selected applies to the transit time once the order has shipped. It does not shorten the time required to process the order before it leaves our facility. We appreciate your understanding and are here if you have any further questions.
Posted 3 weeks ago
It took more than a week to get the item shipped out without any explanation of the delay. I have to call the customer service to find it out it because some item was out of stock.
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Posted 4 weeks ago
Hi David, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
I placed an order for Oakley frames only on April 11. The nearly $100 amount was deducted from my bank account on April 23. I phoned on May 1 asking where my frames are. They told me they should arrive within seven days. Then a few days later I received an email saying the frames were on their way. Then I received an email saying the frame color was no longer available. I would receive a refund. I never received the refund but within a week of that last email, the frames, in my chosen color, were delivered. What? Customer Service is sorely lacking. I love my new frames but I will not order from this company again.
Helpful Report
Posted 4 weeks ago
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and the lack of clear communication throughout your order process. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been to receive conflicting updates. We’re glad to hear that your frames arrived and that you love them, but we're very sorry for the missteps along the way. Your feedback has been shared with our team so we can improve both our communication and service moving forward. If you still have any concerns regarding your order or refund status, please feel free to reach out to us at help@ezcontacts.com. We're happy to look into it and ensure everything is properly resolved.
Posted 4 weeks ago
Can't complete the survey as my glasses have not yet arrived :-(
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Posted 4 weeks ago
Thank you so much for your patience. We saw that your order has now been delivered, and we hope you’re enjoying your new glasses. If there’s anything we can assist with, please let us know at help@ezcontacts.com. We’re always happy to help and grateful to have you as a customer.
Posted 3 weeks ago
I ordered sun glasses from them on the 4th of this month. No communication from them. I followed up with and email inquiry on the 11th and after 48 hours was told there was a manufacturer back up. Maybe another week or two. So not great
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Posted 1 month ago
I bought a pair of sunglasses with presription lenses on the site. I have used them before. However, this time, it's not been a good experience. I purchashed the sunglasses over 3 weeks ago and I only just received an email that they are being shipped now. I have inquired where my order is and no response. Just an automated response that said they were still working on my order. Also, their price match guarantee sucks and their constant texts and emails about promotions don't really work--they usually are not applied to the whole order (i.e. just on glasses or just on the prescription lenses, not on the whole order).
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Posted 1 month ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 3 weeks ago
I am very upset that I paid 19.99 for 2 day delivery ordered them early Friday morning.. not getting them Til Wednesday..They will not give me a credit!! That’s 4 days to me!!
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Posted 1 month ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 month ago
The glasses I ordered were out of stock, so they took my money and waited to get a restock almost 6 weeks later!
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
EZContacts is rated 4.0 based on 22,567 reviews