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EZContacts Reviews

4.0 Rating 22,682 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Slow fullfillment
Helpful Report
Posted 2 weeks ago
They say that it’s 3-5 business days to receive an order. I paced an order 12 days ago and still have not received it.
Helpful Report
Posted 2 weeks ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 week ago
I ordered sunglasses on 6/1. I was told I would not be charged until they shipped. I just got my credit card bill and they charged me on 6/1. Glasses shipped on 7/14. I also contacted Maui Jim and much to my disappointment, they are not a preferred distributor of their products. Maybe they are good for contacts but definitely not for sunglasses. Would not recommend.
Helpful Report
Posted 2 weeks ago
I was charged shipping though it's supposed to be free. When I discovered the descriptency, I called customer service and was told they couldn't refund the expedited shipping fee because my lenses had already shipped. Not good customer service if you ask me.
Helpful Report
Posted 2 weeks ago
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 weeks ago
I laced a reorder when you offered discounts and did get any discount whatsoever. Very disappointed.
Helpful Report
Posted 3 weeks ago
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 3 weeks ago
Delivery took too long. I ordered my sunglasses on June 16th and still haven’t received it. Supposed to had been delivered in 3-5 days. Had I know this I would have bought elsewhere.
Helpful Report
Posted 1 month ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Glasses came defective, they are so wide (left side leg) that they dont fit my face and slide, the box also came broken, im going on vacation so its frustrating returning them since they are out of stock at the stores, be careful and inspect your sunglasses when purchasing in this website
Helpful Report
Posted 1 month ago
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 1 month ago
i paid for overnight, but it delayed so long the cost made it unfair.
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Posted 1 month ago
Shipping was supposed to be free but your system wouldn’t let me use it so you charged me 11.95 for 3day and that is not the case when the contacts will arrive by USPS. Totally disappointed with your shipping policy.
Helpful Report
Posted 1 month ago
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
Vast collection of frames and lenses! The volume of marketing emails and texts after they have your information has made me lower the rating.
Helpful Report
Posted 1 month ago
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 1 month ago
Charged me 19.95 for 2day shipping on Monday and it’s Friday and still no contacts.
Helpful Report
Posted 1 month ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Good Evening. I have ordered with EZ contacts many times.. This order I recently placed upon checking out it said shipping fee and last time I ordered same response. However you advertised ad states free shipping. I was told by a rep that beause I am a recurring customer that I am being charged.. REALLY. a prior customer being charged. I understand our economy etc. Then change your ad..The I called about status of order was told it could be 2-3 weeks before receiving because your resource you order from that was time line.. Really, then speak the truth let your customers know before hitting the pay button. I finally got an email today stating my order was shipped.. During this process no communication on your end when I placed my order. I feel you should give a full credit for future order not some 5 dollar coupon due to the lack of anyone contacting me, I had to keep calling over and over. Had I know I would not have returned to ez contacts!
Helpful Report
Posted 1 month ago
Thank you for taking the time to share your experience, and we truly appreciate your continued business with us. We’re sorry to hear that this recent order did not meet your expectations. Your concerns about the shipping charges and communication are valid, and we understand how frustrating it must have been to feel like you had to keep reaching out without clear updates. Regarding the shipping fee, we do offer free shipping promotions, but they may not always apply to every item or order type. We apologize for any confusion caused by the messaging at checkout and will review our advertising to ensure expectations are clear. As for the delay, some of our items do ship from third-party partners, and while we do our best to reflect accurate timelines, there are occasional delays outside our direct control. That said, we agree communication could have been much better in this case, and we’re reviewing the situation internally to improve this going forward. One of our team members will reach out to discuss a more appropriate resolution with you directly. We value your loyalty and would like the chance to make this right.
Posted 1 month ago
Very disappointing experience unfortunately. The glasses I ordered took a while to arrive. When they did, they look too big on me and the prescription didn’t work out for some reason. I bought glasses with the same Rx in a store and they’re great so I don’t understand why these didn’t. Now I have to pay $12 in shipping to return even thought I think something isn’t right about the prescription. I won’t purchase glasses online again. Contacts maybe but not glasses.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
Ordered 2 @225 snd 2 @ 250 got 4@ 250 error, please respond thanks
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Posted 1 month ago
Paid 39.99 for Next day shipping takes two days
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Posted 2 months ago
I paid for 2 day shipping and haven't received my item
Helpful Report
Posted 2 months ago
I am guessing the product will be fine. Shipping alerts are inconsistent. Got a text saying out for delivery today which is Saturday. The online order tracking says next Tuesday. Not very helpful.
Helpful Report
Posted 2 months ago
I ordered a pair of glasses. Frame was supposed to be in stock. It took me FIVE weeks to get those glasses. The lenses are correct and they are a perfect match to my older frames. It should not have taken the five weeks to get them. No one informed me there would be a delay. Two weeks in when I called them, that is when they informed me that the frames had to be ordered. I was told it would take another week on getting the frames, a week to make and a week for me to receive. Be cautious if you need yours quickly.
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Posted 2 months ago
Had to enter prescription information 5 times kept rejecting. False advertising. Advertised as free shipping only option was $11.95.
Helpful Report
Posted 2 months ago
Hi Teri, Thank you for your feedback. We’re sorry to hear about the trouble you experienced entering your prescription information. We want to look into this further, so please email us directly at help@ezcontacts.com so we can assist you. Regarding free shipping, we offer it on orders that are not already discounted. For discounted items, shipping fees may apply, which is why the $11.95 charge appeared. We appreciate your patience and understanding. Please let us know if there is anything else we can help with.
Posted 2 months ago
My contacts had not arrived. I called and was on hold for 15-20 mins. I was then told that they did not have what I needed in stock and this is why they had not shipped. No one sent an email or notified me. I would have ordered from somewhere else. So, I was out of contacts. I ordered with sufficient time so that this would not happen. They said I could pay $10 for Fed Ex. Yes, I could have but it is the point of it. So, I will wear my glasses.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
EZContacts is rated 4.0 based on 22,682 reviews