EZContacts Reviews

4.1 Rating 17,506 Reviews
75 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered sunglasses 10 days ago. I received an email that they don't have them in stock anymore and it may be 14 more days. How hard is it to sell items in their possession? The reason it's not a 1 star is they waived the fast delivery I paid for
Helpful Report
Posted 4 days ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 3 days ago
Unfortunately the glasses delivered were absolutely unwearable. Customer service on the return was good, but will be requesting refund instead of replacement since I am not confident they would deliver quality in the replacement pair.
Helpful Report
Posted 4 days ago
Hi there, Thank you for your review. We regret to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please check your email for more information. We apologize again for the inconvenience this has caused you. If you require any further assistance, please don't hesitate to reach out.
Posted 3 days ago
The purchase was smooth but then 2 days later still have no updates from them. why is the fast delivery fee charged for??
Helpful Report
Posted 6 days ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking your order, we see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We see that one of our customer service agents has assisted you in downgrading your shipping and refunded you the cost difference, but please let us know if there is anything else we can assist you with.
Posted 3 days ago
This was my first purchase with EZContacts. I ordered my contacts on 2/23 and they did not leave the warehouse until 3/4 and were delivered on 3/7. That is POOR service. I will be going elsewhere for my next purchase.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 days ago
Great prices. HOWEVER… I have made two separate orders for three items. All items said in stock and ships in 3-5 business days. 5 business days go by and not even an acknowledgment in a delay. I have to touch base with customer service regarding both orders. BOTH are said to be issues with “restocking by their manufacturers” and could take THREE WEEKS. Why were the issues listed as in stock and ready to ship then? This raises questions for me as a buyer whether they have the items on hand, or simply order when they receive an order? How long would I have had to wait to receive any communication regarding this major delay? I’m not impressed with my buying experience from this company thus far, and I doubt I would ever buy from them again.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 3 days ago
I place my order over two weeks ago and it finally just shipped. When I ordered my contacts, it said they were in stock. When I inquired about the delay, I was told they were waiting to receive the contacts from the manufacturer. If I had known they were going to take so long, I would have ordered elsewhere!! I have since ran out of contacts.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 days ago
I put my order online and never received about the delay until I asked the customer service.
Helpful Report
Posted 1 week ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 days ago
I got a call back that was silent and when I recalled at 2:45p the automated message mentioned the office us currently closed and then proceeded to remind me the hours of operation run until 5p. There's no where to add insurance but trying to get someone to complete the claim as instructed seem very difficult. What's the solution here?
Helpful Report
Posted 1 week ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your insurance. Upon checking, we see that one of our customer service representatives has been in contact with you to assist you. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 days ago
I called during business hours (2pm on Wednesday 3/13/24) for help with an order I needed to correct before shipping, but the answering service said office was closed (and stated hours that confirmed it should have been open). Now item has shipped and I would need to pay shipping to return...not great service or experience!
Helpful Report
Posted 2 weeks ago
Took so long to get my contacts
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 weeks ago
Haven’t received glasses ordered a week ago
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 weeks ago
Customer service rep was rude and just wanted to cancel my order. I e canceled my prescription glasses with Americas Best for my glasses with Ez just wanted to know when they would arrive .
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 weeks ago
Don't ask for a review before the product is delivered!
Helpful Report
Posted 3 weeks ago
Very disappointed that I could not use my 10% off code on my order. Apparently this is not allowed if the glasses already have a regular discount on them. However this rule is not stated on the promotional 10% off code that I received for being a first time customer. Not a great way to start off in my opinion.
Helpful Report
Posted 3 weeks ago
Still haven’t received glasses
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on February 22nd was shipped on March 6th, falling within our stated 2-3 week processing window for this specific item as stated on our website. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 3 weeks ago
I was not real happy getting an email to receive free shipping after I ordered my contacts. I tried to get it corrected but was told I already had a receive a percentage off of my actual order. I have not received any emails from EZContacts for quite awhile and today I received an email to get free shipping. Where have you been. I have also been bombarded with too many emails now after ordering and today I received 2 emails. I tried to unsubcribe the other day...
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for your review. We apologize for the confusion regarding the free shipping and the amount of emails you've been receiving from us recently. We're always working to improve our communication, and your feedback is valuable. We would appreciate it if you could email us at help@ezcontacts.com so we can investigate the free shipping offer and ensure you're unsubscribed from unwanted emails. We look forward to hearing from you shortly!
Posted 3 weeks ago
Paid for fast shipping. Ordered on the 28th of February and just now getting an email that my contacts are being shipped. Will try somewhere else next time.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 weeks ago
It took more than 7 weeks to receive my frames. Although the quality of the frames are good, this waiting time is unnaceptable.
Helpful Report
Posted 3 weeks ago
What happened to my Sun glasses order? it has been over one week and your site/office at the time of purchase indcated I will receive withing 48 hours?.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 3 weeks ago
I have so far had a difficult time with EZContacts. Their processing time was not accurate on their website and when I reached out to the first salesperson, she apologized and said she would do everything to expedite the process once the frames came in- bc there was a delay on the frames that was not on the site when I ordered. The lab time was also not clear. When they total up the amount of the glasses, they should total up the time frame. I would have spent a little extra for my local office that had the frames in stock to do them. I hope I like the glasses bc I have yet to receive and it’s almost been a full month.
Helpful Report
Posted 4 weeks ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 3 weeks ago
EZContacts is rated 4.1 based on 17,506 reviews