EZContacts Reviews

4.1 Rating 17,828 Reviews
75 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

You wait until you get your money to let the customer know they need their prescription handy. Not cool that you don't let us know BEFORE we order. Unprofessional in my opinion.
Helpful Report
Posted 3 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you are concerned about why we did not ask you to upload your prescription before processing your payment. We apologize for any inconvenience this may have caused. If you do not have your prescription when you place your order, you can upload it to our website at any time after you checkout by following the link sent to your email. You can also contact us by phone or email and we will be happy to assist you with uploading your prescription. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Takes way to long to receive your glasses
Helpful Report
Posted 3 months ago
Hi there, Thank you for contacting us regarding your recent order. We understand your concern about the shipping timeframe and sincerely apologize if it didn't meet your expectations. Upon reviewing your order, we see it was placed on January 21st and shipped on January 26th, within our projected timeframe. To better understand your feedback and improve your experience, we would appreciate it if you could share the specific concerns you have about the shipping time. Please email us at help@ezcontacts.com so we can investigate your feedback further. We look forward to hearing from you shortly.
Posted 3 months ago
I hope I didn't get hosed, but I placed an order and when I tried to go back into the site to verify a detail, it wouldn't accept my password. I have tried sexeral times ovwe the past several hours to get a password reset, but to no avail.
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Posted 3 months ago
Hi there, Thank you for reaching out to us and providing feedback. We're so sorry to hear about the issue with your password. Please email us at help@ezcontacts.com and we'll be glad to get this resolved for you. We look forward to hearing from you shortly.
Posted 3 months ago
The shipment is very deleyed.
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Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 months ago
Website not intuitive. I was unclear whether the order went through - it apparently did not as I received no confirmation email. I bought lenses elsewhere.
Helpful Report
Posted 3 months ago
Hi there, Thanks so much for taking the time to leave a review and letting us know about the issue with your order. We're truly sorry to hear you haven't received your confirmation email. The good news is that your order went through successfully and is being processed. Just in case, we recommend checking your spam folder for the confirmation email – it might have been filtered there inadvertently. If you still can't find it or need further assistance, please don't hesitate to reach out to us directly at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I ordered contacts over two weeks ago. There was no information on the website or with my order confirmation indicating how long it would take to ship them. There were no email communications with updates. It took more than 2 weeks just to ship my contacts and during that 2 weeks I had no unsolicited communications from EZ Contacts. Very disappointing.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your feedback. We deeply apologize for the lack of communication and shipping delay on your recent order. We understand your frustration and acknowledge we fell short in both transparency and updates. We're taking your feedback seriously and actively improving our processes to ensure that the information on our website reflects the accuracy of our inventory and for our customers to be notified should there be any delays with their orders. We appreciate your patience and understanding with us. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback.
Posted 3 months ago
I have been waiting for a pair of glasses for over a month, the response is that you don't have any in stock every time I have asked about the timing of delivery it is 2 to 3 weeks, very poor service if you don't have stock please remove it from your website.
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Posted 3 months ago
Takes forever to receive your order
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Posted 3 months ago
Ez it was not, I'm still waiting for my glasses. After I meticulously entered my info and checked it again before sending I was asked for the prescription. That should have been asked first and maybe I would be wearing glasses now. When they come maybe I can upgrade my review.
Helpful Report
Posted 3 months ago
Hi there, Thank you for contacting us and providing your feedback. We sincerely apologize for the delay in processing your order. We understand your frustration and want to assure you that we've taken steps to address the issue. To ensure accuracy, we reached out to you to confirm your prescription details before proceeding with your order. We're happy to inform you that it has now been shipped and is expected to arrive shortly. Please don't hesitate to reach out if you have any further questions.
Posted 3 months ago
I paid for expedited and did not receive in time.
Helpful Report
Posted 3 months ago
Hi there, Thanks for reaching out to us and providing feedback. We regret to hear that you have not received your order in the time frame you were expecting. Upon checking into your order, we see that the items you selected have a 1-2 business day processing time as we are awaiting the product from our manufacturer. Please note that as stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. The good news is that your order was successfully shipped out and is expected to arrive shortly. Please feel free to reach out to us should you have any further questions or concerns.
Posted 3 months ago
Ordered Oakley Det Cord glasses 12/15/2023. I had previously ordered 8 pairs of glasses from EZ Contacts & none had taken so long to ship, so I emailed for an update on 12/28/2023. I received a reply the next day. I was told they would ship in 2 to 5 business days. They did not. I emailed again on 1/9/2024. I was told the order was expedited & to keep track online. They shipped 1/11/2024. I received them 1/16/2024. I ordered a prescription they've filled at least 4 times before. I did ask for 25% grey, tinted lenses. I have 2 other glasses with 25% tint. These are considerably darker. Not even close. I have been a loyal customer. EZ Contacts was my go to. I'll give them the benefit of the doubt next time but I will shop around for sure.
Helpful Report
Posted 3 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 3 months ago
Frames were bent when I opened the box.
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Posted 3 months ago
So far I am a bit disappointed with this company. I have ordered a product 9 days ago, and it did not even get into the final shipment address yet. I need these glasses badly, and I am hoping they get here soon, and that they are the right ones and in perfect condition.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on January 13th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 months ago
Not getting a benefit for returning customers tells me your company doesn’t reward repeat business. I wanted to apply a promo code to the purchase. But your website didn’t give me any opportunity for returning customers. I purchased them this time since I didn’t have another pair. Will go elsewhere next time.
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Posted 3 months ago
I don't think the person that helped me had any idea what were the best options for me. So I just bought the frames alone eventhough I was ready to add my prescription. I didn't feel safe ordering the whole package with her, so I am taking my purchase somewhere else to put the prescription.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to the customer service you received. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 3 months ago
I left my number for a call back. It took several hours and the caller was underwhelmed.
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Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to the customer service you received. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 3 months ago
It's been 6 days and I have not received a notice of shipping my order. To earn a 5, you would need to provide a shipping date and an approximate time of arrival. So, when will my order come? Thank you Stephen Byer
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Posted 3 months ago
Hi there, Thank you for your review. We're glad to inform you that your order is prepared to ship to you and should be delivered shortly. You can track your order using the link that was emailed to you. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Shipping takes too long. Worried if the company is legit. Should have upgraded shipping since product took to long to make.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We're glad to inform you that your order was shipped on January 9th and is expected to be delivered shortly. You can track your order using the link that was emailed to you. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I am highly dissatisfied with the amount of time the product took so ship ESPECIALLY when on their home page they advertise same day shipping. My product was ordered 1.5 weeks ago and it just shipped today. Companies who cannot live up to their own “same day shipping” standards shouldn’t be advertising so.
Helpful Report
Posted 3 months ago
Hi there, Thank you for contacting us and providing your feedback. We sincerely apologize for the delay in receiving your glasses beyond your expected timeframe. We understand your frustration and have reviewed your order details. We noticed that you selected frames with prescription lenses. As explained on our website, orders with prescription lenses typically require 5-7 business days for processing in our lab before shipment. Unfortunately, same-day shipping does not apply to lab-processed orders. While we strive to make this information readily available on our website, we understand if it wasn't entirely clear in your case. We truly appreciate your understanding and apologize for any inconvenience caused. The good news is that your order has been shipped and is expected to arrive shortly. Please don't hesitate to contact us if you have any further questions or concerns.
Posted 3 months ago
It says about 5 to 7 days and it been more than 2 weeks without even being shipped
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on January 10th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 months ago
EZContacts is rated 4.1 based on 17,828 reviews