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EZContacts Reviews

4.0 Rating 22,235 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Non-transparent return shipping fees, which are quite high and not disclosed up front. The product was fine, if it had fit. But I wouldn't have purchased had I known how much return shipping would be.
Helpful Report
Posted 1 month ago
Taking forever to get my glasses. Supposed to be in route now , after ordering over a full month ago. Apparently they were on back order. Asked for an additional discount in exchange for the wait, but they denied my request.
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Posted 1 month ago
Fairly easy website to navigate. I appreciated they shipped the contacts quickly but was disappointed in the quality received. This may be more of a manufacturer issue but the very first contact opened was defective. It hurt to put in and after inspecting it was misshapen and had a hard outside edge. Very disappointed in quality of contact lens. The brand was Acuvue Oasys
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Posted 1 month ago
I am happy with the quality of the glasses I received. However, time from order to shipment was five weeks. Do not believe them when they say shipment in 7-10 business days. Communication was intermittent and customer service was clueless. I will not be ordering fron EZContacts again.
Helpful Report
Posted 1 month ago
I placed my first ever order with EZContacts online and received an order confirmation email right away. 15 days later, I followed up with customer service as shipping details and tracking information were still not available. Rather than receiving a response, I received a shipping confirmation and tracking number that same day without any further explanation. I am discouraged by the lack of communication and customer service. I am forced to believe that my order was lost and the company/warehouse operations are completely disorganized. I still have yet to receive my shipment so I am unable to comment on the condition of items or quality of packaging, but I have already experienced enough to know that I will not be a repeat customer.
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Posted 1 month ago
Terrible explanation of turn around time and lied after getting a email about being delayed
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Posted 1 month ago
Ordered product, still no information if processed or shipped. Said 5-7 days?
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Posted 1 month ago
Happy with the prices and convenience, but I find the coupons to be misleading. There is nowhere to enter them in the check out process, I tried multiple times. They are clearly a gimmick that is not actually offered. Buyer be warned, you will not be able to actually apply them on your order.
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Posted 1 month ago
My credit card was charged the day after I placed my order, but when I checked the shipping status 6 days later, the order still had not shipped. I contacted customer service, and was told the items were out of stock, and would be received from the manufacturer in 1 to 2 weeks (with a 5-7 day shipping time frame after that for me to receive the items. I had not received any notice to expect a delay in shipment. When I wrote to customer service to express my displeasure, including asking why my credit card was charged when the item was unavailable, I did not receive a response, but the next day I hot a shipping notice. Clearly, the order fulfillment aspect of this company is not a well-oiled machine. The price was a few dollars cheaper, but the customer service issues made that a false savings. I don't think I will be dealing with this company again.
Helpful Report
Posted 1 month ago
Thank you for sharing your concerns. We apologize for the experience you’ve had with your order. Please note that credit card charges are processed once an order is placed, and shipping times are independent of when the charge is made. Unfortunately, delays in inventory and order fulfillment can sometimes occur, and we regret that we were unable to inform you of the delay sooner. We understand your frustration, and we appreciate your feedback as we work to improve our communication and fulfillment processes. If you have any further questions or concerns, please don’t hesitate to reach out to us. We hope to have the opportunity to serve you better in the future.
Posted 1 month ago
My 10% first time customer coupon was denied because I was already getting a "discounted" price for my order.
Helpful Report
Posted 1 month ago
Thank you for your feedback. Our policy allows for one discount per order, which is standard practice. If an item is already discounted, additional promotions, including the first-time customer coupon, may not be applicable. We strive to provide clear pricing and promotional details, and we regret any confusion. If you have any questions or would like further clarification, please don’t hesitate to reach out to us.
Posted 1 month ago
Customer service was nice, but I am very unimpressed with the weeks long processing time (I ordered non prescription sunglasses on Feb 28 and it just got processed/shipped March 11). Probably won’t buy from here again.
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
I contacted ez contacts to get a very standard pair of Ray-Ban eyeglasses. It’s been weeks and they have not shipped. They can not provide the service that they are selling and refused me a refund when they haven’t even begun working on my glasses. They said I can return them if I’m unhappy yet I don’t have them. I really wanted this to work . I’ll never buy from them again
Helpful Report
Posted 1 month ago
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify. Your order includes custom prescription lenses, which require processing at our lab before shipment. In this case, the lab encountered an issue that required the lenses to be redone, and an email was sent to inform you of the delay. Your order is currently in progress and is expected to ship within the next 5-7 days. We apologize for the inconvenience and appreciate your patience. If you have any further concerns, please don’t hesitate to reach out to us directly.
Posted 1 month ago
Be aware that initial order is teaser discount and future order will be substantially higher cost. Also for supplying personal information for 10% off on initial order this company fails to honor discount.
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Posted 1 month ago
Thank you for your feedback. Please note that some items may already be discounted, making them ineligible for additional promotions, including first-time order discounts. We strive to be transparent about our pricing and promotions, and we apologize for any confusion. If you believe there was an issue with your discount, please reach out to us directly, and we would be happy to review your order.
Posted 1 month ago
Took way too long to ship.
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Posted 1 month ago
They don't tell you that your order of contacts will ship out two weeks after you place the order. What's the point of paying for expedited shipping, when it arrives three weeks after I placed my order.
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Posted 1 month ago
Took over a week for them to ship. Who knows when they will actually arrive.
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Posted 1 month ago
Always very competitive prices from EZContacts, but the shipping is their downfall. Items always take MUCH longer to arrive than advertised even if you pay for expidited shipping. Always reliable but never quick.
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Posted 1 month ago
Hi there, Thank you for your feedback! We’re glad to hear you’re happy with our prices, and we truly apologize for any delays with shipping. Please note that the shipping time is separate from the processing time, and while we strive to get orders out as quickly as possible, some items may take longer to ship than anticipated. We understand how important fast delivery is and appreciate your patience. If there’s anything we can do to improve your experience, please let us know.
Posted 1 month ago
Took way too long for shipping
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Received order quickly but item is defective and still haven't heard back to receive help on an exchange.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We’re sorry to hear that your item arrived defective and that you’ve been waiting for a response. We’ve sent you a free return label so you can send it back at no cost, and we’ll process your exchange as soon as we receive it. If you need any further assistance, please don’t hesitate to reach out.
Posted 1 month ago
Order twice from this site each time major delays with poor communication.
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Posted 1 month ago
EZContacts is rated 4.0 based on 22,235 reviews