EZContacts Reviews

4.1 Rating 17,828 Reviews
75 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Terrible customer service! No one ever answered my call. I was on hold for 30 minutes several times. Not doing business with them ever.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 months ago
Ordered from here because I had a really bad experience with GlassesUSA but y’all really pushing it. Order not even here yet but it’s not looking good, time-wise. Change my mind EZContacts.
Helpful Report
Posted 2 months ago
Hi there, Thank you for sharing your feedback. We're sorry to hear that your order didn't meet your expectations. While we see the order was shipped and delivered within the estimated timeframe, we value your concerns and want to help in any way we can. Please feel free to contact us with more details about the issue, and we'll be happy to assist you further.
Posted 2 months ago
I didn't like the idea of going through the checkout process, paying additional for expedited shipping, being given a delivery 4-5 delivery day window date based on expedited shipping costs, and later sent an email stating delivery of my order would be 6-8 weeks. You owe me reimbursement of those costs.
Helpful Report
Posted 2 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting. Please note that as stated on our website, paying extra for expedited shipping does not speed up the processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order, like changing the color or the frame style to one that we have in stock in our warehouse. We once again apologize for this inconvenience and would be glad to assist you further!
Posted 2 months ago
It said I was supposed to get a discount but it was not applied I am very upset about this
Helpful Report
Posted 2 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 2 months ago
It took them seven weeks to process our order. When we first contacted them about the delay, they said the glasses were backordered and they would keep us updated. When we finally emailed to cancel it and order from someone else, they said we couldn't because it was in production. Within four hours of our attempts to cancel, the glasses were shipped. Very fishy.
Helpful Report
Posted 2 months ago
Hi there, Thank you for taking the time to share your feedback. We deeply apologize for the extended wait you experienced with your order and understand your frustration regarding this. While receiving your glasses within seven weeks wasn't ideal, unfortunately, delays do sometimes occur due to unforeseen circumstances beyond our control. We acknowledge that communication could have been better throughout the process, and we are truly sorry for not keeping you updated as effectively as we should have. Regarding the cancellation attempt, our team always strives to act promptly on cancellation requests as long as the order hasn't already entered the lab for prescription customization. Since this was the case with your order, it was too late to be canceled, but we apologize for any inconvenience or confusion that was caused. We value your business and hope you will consider giving us another chance. If you'd like to discuss your experience further or have any questions, please don't hesitate to reach out to us directly at help@ezcontacts.com.
Posted 2 months ago
Could not use my activation code as a new customer that was sent to me by email.
Helpful Report
Posted 2 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 2 months ago
Pros: Customer service responsiveness and professionalism. Cons: The website sells products not in stock and took exactly 8 weeks to become available. It’s now on the way. If I didn’t have an extra pair of glasses I would have been in trouble.
Helpful Report
Posted 2 months ago
Ordering contacts was easy but it’s been two weeks since I placed my order and I have still not received my contacts.
Helpful Report
Posted 2 months ago
I paid for fast shipping & the process procedure isn’t that great
Helpful Report
Posted 2 months ago
The eyeglasses I purchased were not finished within the timeframe stated on their website. I asked for a refund due to them not completing my order within the timeframe stated. I was denied a refund and was reassured I would get the glasses within another 3-5 business days. Well, I get an email today saying I’m finally receiving the glasses, but they use DHL, which is notoriously late with deliveries. Overall, it was a very disappointing process through the entire thing. I haven’t even received the glasses yet, but this review was solicited and I felt I should leave a few comments/disappointments.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 2 months ago
If it's a law or rule that we need a perscription to buy from you, PLEASE MENTION THAT BEFORE WE GIVE YOU OUR CREDIT CARD INFORMATION!!!!!!!!! It seems like a bait and switch to get that far only to be stopped from purchasing to get you our precriptions. AND, within moments of getting to that stage in the purchase process, I received several spam/junk emails?! That tells me you sell our info regardless of whether we buy anything. Goodbye!
Helpful Report
Posted 2 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you are concerned about why we did not ask you to upload your prescription before processing your payment. We apologize for any inconvenience this may have caused. If you do not have your prescription when you place your order, you can upload it to our website at any time after you checkout by following the link sent to your email. You can also contact us by phone or email and we will be happy to assist you with uploading your prescription. We also understand that you have been receiving a lot of emails from us lately, and we apologize for any inconvenience or frustration this has caused. We are always looking for ways to improve our customer experience, and we will take your comments into consideration. You can unsubscribe from our email list at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. You can also unsubscribe by emailing us at help@ezcontacts.com and we'll be glad to assist you in doing so. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 months ago
I would like to know when my contacts will be delivered.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out about your order! We're happy to inform you that it shipped out within the expected timeframe and is now on its way to you. You should receive a shipping confirmation email shortly with detailed tracking information. This will allow you to monitor the progress of your package and estimate its arrival date. In the meantime, if you have any questions or concerns, please don't hesitate to reach out to us at any time! We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
It’s been almost 3 weeks and still haven’t received my order. Frustrating.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 months ago
Same price for a year supply from your local eye doctor. It’s just convenient to have them deliver to your home and I still don’t not understand why the have points if all they are for are just glasses it should be on all products not just glasses
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are sorry to hear of your frustration regarding the promotions and discounts we offer. While points have specific use cases, and some codes exclude categories, we're working on improvements for a more rewarding experience. Thank you for your patience as we enhance your experience, and please don't hesitate to reach out to us should you have any further inquiries!
Posted 2 months ago
The email I received from the company said that a $25 discount would pop up when checking out my order on the website. It did not such thing and the offer is supposedly good through the month of April.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 months ago
My order took about a week to get processed only to be notified that it would take even longer, I am still waiting on an expected delivery date , even tho they did not arrive by the time I needed them
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on January 30th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 months ago
I ordered Lumify eyedrops because of the great sale price. I ordered them on January 12 and they are being shipped out today, January 31. I don't undertand why it would take 2 1/2 weeks to ship 2 small bottles of eye drops. From now on, I'll buy them locally.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with receiving a delayed product. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 months ago
Delayed process even after asking ahead of time if the frames were in stock.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 months ago
I purchased my contacts online January 20th and didn’t receive any update via email, text, or phone call for a few days while seeing a pending shipping via DHL. I finally got a response after calling and being told they had a shortage in contacts due to it being the end of the year and those using their insurance maxed out orders. The customer service rep was helpful by saying he’d ship them to me which should take 3-5 days.. well it’s January 29th and I’ve still not received my paid order. It shows they package shitting in the town over at DHL which is 5mi away and still zero sign of them being handed off to the USPS. I’m complaining about this entire process because it is EZContacts contractual agreement with whatever shipping provider and it reflects poorly on them because they didn’t send the contacts in a timely manner. Wish customers could do businesses this way!
Helpful Report
Posted 2 months ago
Hi there, Thank you for taking the time to provide your feedback about EZContacts. We sincerely apologize for the trouble you had with your most recent order and for not receiving an adequate response when trying to contact customer service. We understand how important it is to have a smooth experience and regret that this time around it was not to your satisfaction. To resolve this issue, we will be happy to file a claim on your behalf with the shipping company. Please email us at help@ezcontacts.com and we'll be glad to assist. Once again, we apologize for the inconvenience caused. We highly value your feedback and thank you for being our customer.
Posted 2 months ago
Missed shipment probably will not use Ezcontacts again.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay you've experienced with your recent order. We've investigated the matter and found that your package encountered a temporary delay with USPS. However, it is now expected to arrive on January 29th. We understand the inconvenience this may cause, and we appreciate your patience. If you have any questions or concerns, please don't hesitate to reach out to us at any time.
Posted 2 months ago
EZContacts is rated 4.1 based on 17,828 reviews