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EZContacts Reviews

4.0 Rating 22,567 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I was never told this item wasnt in stock - took two weeks to ship without a notification. I would not order from here again. Thought I would try it after consistently ordering someplace (always shipped within a few days) Thank you.
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Posted 1 month ago
You cannot contact anybody concerning your order. and the order was lengthy not as stated
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Posted 1 month ago
Took a very long time time ship. Had to message twice and never recieved a response to either messages.
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
The delivery process is terrible. Takes to long and tracking is a nightmare.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
Almost a month and still hasn’t shipped my glasses. Tried contacting with no response.
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Posted 1 month ago
Contact prices are good but shipping can take a long time. They will shut down for an entire week and don't let you know in advance. I'd rather pay more elsewhere for more reliable service.
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Posted 1 month ago
Thank you for your feedback! We’re happy to hear that you’re satisfied with our prices. We apologize for any inconvenience caused by the shipping delay. We do try to communicate our holiday closures in advance via email, banners, and text messages. We understand that these delays can be frustrating, and we’re working on improving our communication around holiday schedules to set clearer expectations. We truly appreciate your business and hope we can better meet your needs in the future.
Posted 1 month ago
Shipping was supposed to be 5-7 days. My trip to Europe was in two weeks. Did not get the contacts before I left. EZ did not answer my enquiries (twice) through their message link. Very frustrated. Just got a message that they have shipped...15 days after ordering. I'd called the day before I left and she said it will be sent through USPS so I didn't have to worry about it being left on my front porch and stolen (thieves grab packages having no idea what they are). Now I see it is actually being shipped DHL...WHICH I BELIEVE LEAVES THEM ON FRONT PORCH.
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Posted 1 month ago
Thank you for your feedback, and we sincerely apologize for the delay and frustration you've experienced. Please note that our shipping process uses a DHL-USPS hybrid service. DHL handles the majority of the shipping, and the final leg of the journey is completed by USPS. While we aim to ensure timely deliveries, we understand how frustrating delays can be, especially with time-sensitive orders. Regarding your concern about porch theft, USPS will indeed be responsible for the final delivery. If you have concerns about the package being left unattended, we recommend contacting USPS to request options like signature confirmation or holding your package at a local post office. If you have any further questions or need additional assistance, please feel free to reach out, and we'll be happy to help.
Posted 1 month ago
I placed my order 12 days ago and was still wondering why it was not shipped. I had to contact customer service to ask about it and it wasn’t until I did that they shipped it. That seems so disorganized to me. Decent prices but this was a bad impression
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Posted 1 month ago
Ordered on 4/12, not shipped until late 4/23 ???
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Posted 1 month ago
I ordered a pair of prescription glasses and unfortunately had a poor experience with both updates and customer service. A week after placing the order, I was informed that my frames were being customized, which included fitting my prescription lenses and packaging. I was told I could expect my glasses to be ready to ship within 7-15 business days. However, the process seemed much longer than expected. I was left wondering how long it really takes to simply install prescription lenses into a frame, tighten screws, inspect, package, and ship. I sent two follow-up emails but received no responses, even though I understand they were closed for 8 days due to the Easter holiday. It was frustrating that there was no automated update or any communication regarding the status of my order. After 25 days, I finally received a shipment notification with a tracking number, but the product hadn’t actually shipped yet. It seems the carrier hadn’t received the product at the time the tracking was generated. It seems to take a month or longer to receive prescription glasses, which is much slower than expected. There are likely faster alternatives from larger suppliers if timely delivery is a priority. On the positive side, I’ve had good experiences with ordering replacement frames, which shipped within a few days. I was hoping for the same efficiency with my prescription order, but based on this experience, I cannot recommend this company for prescription glasses. It’s unfortunate, as I wanted to make this my go-to for optical needs.
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Posted 1 month ago
Tried to contact company to no avail. Reportedly my items have shipped…no clue.,.have not received as of yet.
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Posted 1 month ago
I placed an order for contacts on April 5 and as of today, April 23, I have still not received them. I finally received an email today saying they were being shipped but I will be out of contacts before I get them. I emailed and called last week to inquire as to where the order was and received a recording and email notice saying you were closed for Passover. If that was the case, why wasn't my order shipped around April 5 when I ordered them? That was 2 weeks after you received my order and then you were closed for several days. No customer communication was possible. I probably will not place a future order as it takes a long time to receive it.
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Posted 1 month ago
33-Day Delay between order date and shipment. Good stlyes and price, but inexcusable delay.
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Posted 1 month ago
I ordered from EZ contacts due to their lower prices but boy do their shipping take long! I’ve waited nearly a month for just a 90 day supply which I should’ve just cancelled and purchased through another retailer!! Never again, SMH
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Posted 1 month ago
I ordered contacts on April 9 and today is April 23. They have still awaiting pick up from the site.
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Posted 1 month ago
Was not able to deliver sun glasses at stated delivery date.
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
We have not received our sunglasses. They have not even been sent to UPS/Fed Wx yet according to tracking information. I ordered them 10 days ago. They were meant to go on vacation with us. Very disappointed. I would not have purchased them had I known.
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Posted 1 month ago
Disappointing… On the website it states “ Contact Lenses Orders placed before 2:00pm EST will be processed that same business day. In stock contact lens orders ship out within 1 - 2 business days.” Order placed Wed. 4/15. Confirmation of shipping email Tues. 4/22 (4 days later) through DHL but when the tracking number is clicked it says label created, which does not mean it has actually shipped. The only exception stated would be for back orders that would be notified by email & I wasn’t. Plus I was forced to pay 3-5 day shipping so it would need to arrive tomorrow to fulfill that. I wish companies would just be honest with order, processing, & delivery expectations.
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Posted 1 month ago
Thank you for your feedback. We’re so sorry for the confusion and frustration you’ve experienced. We strive to ensure that our shipping timelines are clear, and we understand how disappointing it is when expectations aren’t met. Your order was placed on April 15, and as it was just before our scheduled Passover closure, there was a delay in processing. We did notify customers in advance through email, text, and a banner on our website about the closure, but we realize this didn’t align with the information you received. The tracking status you’re seeing indicates that the shipping label was created, and the order is on its way. Please be assured that it is now in transit, and you should receive it soon. We deeply apologize for the delay and the inconvenience caused, especially with the expedited shipping. Your experience is important to us, and we are reviewing our communications to prevent similar issues in the future. If you need any further assistance, we’re happy to help.
Posted 1 month ago
I needed to speak with customer service about an order, but when I called the 800 number, all I got was a recording saying they were too busy to take calls and I should use the website. This is not acceptable. I have grave doubts about the legitimacy of this company.
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 month ago
Second time ordering from here and paying for expedited shipping, and not receiving my order within the time frame I paid for. A week after packing my order there has been zero progress. None. Apparently the company closes for major holidays? But they don’t post this information so it is misleading to consumers. I would have ordered elsewhere had I known I would not get my lenses within the time frame I needed them by. Prices are good but next time I will pay more elsewhere because it’s worth the reassurance I will get my contacts when I need them. Being able to see is important!
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We are so sorry your order did not arrive within the expedited window you expected. We understand how important it is to receive contact lenses on time, and we regret the inconvenience this delay caused. Our fulfillment center was closed for Passover, and we announced the closure in advance through emails, text messages, and a banner on our website. Because your order was placed during that closure, processing could only begin once we reopened, which affected the overall delivery timeline. The expedited fee covers three‑to‑five‑day carrier delivery after an order leaves our facility, but it cannot shorten a scheduled holiday closure. We appreciate your feedback and will continue working to improve our communication so that delivery expectations are clear. If you have any additional questions or need further assistance, please contact us and we'll be glad to assist you. Thank you for bringing this to our attention.
Posted 1 month ago
EZContacts is rated 4.0 based on 22,567 reviews