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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Positive are selection and price. Negatives are 20 days to deliver and no response to my inquiry, 10’ish days in, concerning the status of my order.
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Posted 3 months ago
No easy way to cancel or change shipping address once order is placed. Customer service via email is slow and via phone has a very long wait time. I’m still waiting for my call-back.
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Posted 3 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
2 stars. I gave a 2 star review due to the fact it took me almost 4 months to receive my order. I  placed my order on January 28th, and will receive my order tomorrow May 1st. I did receive an email stating it was back ordered and to expect between February and Early March. Those dates came and went. They then took the amount due $347.00 off my card on April 18th, and finally shipped on April 28th. I just hope I like the glasses, and how they look on my face after all this time. 
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Posted 3 months ago
Ordered glasses frame 3 weeks ago. Website said ships 3-5 business days. WTF!
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Posted 3 months ago
So I ordered the contacts almost 1 month ago and today I got notification it actually shipped. I am not sure why it took so long from ordered date to ship date.
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Posted 3 months ago
I hate giving low ratings, but this website is a huge disappointment. Payed for two day shipping a month ago & it just got shipped today. Hopefully quality is better than their production.
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Posted 3 months ago
Cheap contacts... poor service
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Posted 3 months ago
Zero communication on why my order was delayed. Emailed two different time and still waiting for response.
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Posted 3 months ago
I chose and paid for expedited shipping and it’s now been 2 weeks and what I ordered hasn’t even been shipped. No explanations from EZContacts or updates. Extremely disappointing.
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Posted 3 months ago
I was never told this item wasnt in stock - took two weeks to ship without a notification. I would not order from here again. Thought I would try it after consistently ordering someplace (always shipped within a few days) Thank you.
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Posted 3 months ago
You cannot contact anybody concerning your order. and the order was lengthy not as stated
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Posted 3 months ago
Took a very long time time ship. Had to message twice and never recieved a response to either messages.
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Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 months ago
The delivery process is terrible. Takes to long and tracking is a nightmare.
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Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
Almost a month and still hasn’t shipped my glasses. Tried contacting with no response.
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Posted 3 months ago
Contact prices are good but shipping can take a long time. They will shut down for an entire week and don't let you know in advance. I'd rather pay more elsewhere for more reliable service.
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Posted 3 months ago
Thank you for your feedback! We’re happy to hear that you’re satisfied with our prices. We apologize for any inconvenience caused by the shipping delay. We do try to communicate our holiday closures in advance via email, banners, and text messages. We understand that these delays can be frustrating, and we’re working on improving our communication around holiday schedules to set clearer expectations. We truly appreciate your business and hope we can better meet your needs in the future.
Posted 3 months ago
Shipping was supposed to be 5-7 days. My trip to Europe was in two weeks. Did not get the contacts before I left. EZ did not answer my enquiries (twice) through their message link. Very frustrated. Just got a message that they have shipped...15 days after ordering. I'd called the day before I left and she said it will be sent through USPS so I didn't have to worry about it being left on my front porch and stolen (thieves grab packages having no idea what they are). Now I see it is actually being shipped DHL...WHICH I BELIEVE LEAVES THEM ON FRONT PORCH.
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Posted 3 months ago
Thank you for your feedback, and we sincerely apologize for the delay and frustration you've experienced. Please note that our shipping process uses a DHL-USPS hybrid service. DHL handles the majority of the shipping, and the final leg of the journey is completed by USPS. While we aim to ensure timely deliveries, we understand how frustrating delays can be, especially with time-sensitive orders. Regarding your concern about porch theft, USPS will indeed be responsible for the final delivery. If you have concerns about the package being left unattended, we recommend contacting USPS to request options like signature confirmation or holding your package at a local post office. If you have any further questions or need additional assistance, please feel free to reach out, and we'll be happy to help.
Posted 3 months ago
I placed my order 12 days ago and was still wondering why it was not shipped. I had to contact customer service to ask about it and it wasn’t until I did that they shipped it. That seems so disorganized to me. Decent prices but this was a bad impression
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Posted 3 months ago
Ordered on 4/12, not shipped until late 4/23 ???
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Posted 3 months ago
I ordered a pair of prescription glasses and unfortunately had a poor experience with both updates and customer service. A week after placing the order, I was informed that my frames were being customized, which included fitting my prescription lenses and packaging. I was told I could expect my glasses to be ready to ship within 7-15 business days. However, the process seemed much longer than expected. I was left wondering how long it really takes to simply install prescription lenses into a frame, tighten screws, inspect, package, and ship. I sent two follow-up emails but received no responses, even though I understand they were closed for 8 days due to the Easter holiday. It was frustrating that there was no automated update or any communication regarding the status of my order. After 25 days, I finally received a shipment notification with a tracking number, but the product hadn’t actually shipped yet. It seems the carrier hadn’t received the product at the time the tracking was generated. It seems to take a month or longer to receive prescription glasses, which is much slower than expected. There are likely faster alternatives from larger suppliers if timely delivery is a priority. On the positive side, I’ve had good experiences with ordering replacement frames, which shipped within a few days. I was hoping for the same efficiency with my prescription order, but based on this experience, I cannot recommend this company for prescription glasses. It’s unfortunate, as I wanted to make this my go-to for optical needs.
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Posted 3 months ago
Tried to contact company to no avail. Reportedly my items have shipped…no clue.,.have not received as of yet.
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Posted 3 months ago
EZContacts is rated 4.0 based on 22,684 reviews