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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

So far I’m not pleased with EZContacts, my order was supposed to arrive today and it only just left their facility and is still awaiting tracking info. I don’t appreciate what appear to be deceptive sales techniques likes saying something is in stock and can get to me in 4 days but it takes 10+.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Ordered contacts and sunglasses. The contacts shipped ok. After two weeks I'm being told the glasses are no longer available and any glasses with 3 - 5 day shipping is not available. Why would it take them 2 weeks to tell me what is going on? Poor service.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 11 months ago
I used to be able to afford the glasses, I went to purchase a pair yesterday and they went up so with the add ons they force you to pick. I’ll be looking elsewhere to buy a pair of glasses, if I wanted something expensive I would’ve went to an eye glass store. Sad.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We appreciate your feedback and are sorry to hear you were disappointed during your recent visit. We strive to offer quality eyewear at fair prices, and we understand how pricing changes can be frustrating. While add-ons are completely optional, we’re currently working on improving how they’re presented to make your experience more transparent and flexible. Thank you again for your feedback—it’s important to us.
Posted 11 months ago
Very slow production, and when I reached out to customer service they shared that it can take 7 weeks. Very next day shipping has been updated to on the way. I’ll probably go elsewhere next time
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
I haven't received my order yet it's been close to a month. I still waiting
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Charging 10$ for delivery and delivering this ground in one week is ridiculous! I want my shipping charges back. I won’t order again because of this
Helpful Report
Posted 11 months ago
Thank you for your review. We’re sorry to hear you were disappointed with the shipping time. We understand your concerns and, as a gesture of goodwill, we’ve refunded the $9.95 shipping fee for you. We value your feedback and will continue working on improving our service. If you have any questions or concerns, don’t hesitate to reach out to us at any time.
Posted 11 months ago
This order took much longer than expected. I had to reach out twice for an update. And I received inaccurate responses on how long it would take.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 11 months ago
My last order took so long with little communication on the item being on back order but was available when I ordered. A month later finally shipped.
Helpful Report
Posted 11 months ago
Sorry. I've not gotten the glasses but I've been asked to write a review before I get the merch. Timing is everything. You have sent me 3 emails before I've even recieved the product, so I can't tell you about the frames (only.) I can tell you that business people such as me whose emails get bombed with emails they don't want can hurt a company - and not get repeat business. I hope the frames are as advertised; that's all I can say. And as for your email practices, you lost me because all I ordered were frames, so that should have told you something. Be more aware.
Helpful Report
Posted 11 months ago
This is my first time buying contacts online. 4 boxes of contacts, one is opened already and a pair of contact lenses are used. I just received them, and I have picture but no place to upload it.
Helpful Report
Posted 11 months ago
I order a sunglasses it not in stock an nobody call or email me
Helpful Report
Posted 11 months ago
Ordered glasses over a month ago. Still haven’t received them but just got a notification that they’re being shipped. They never told me the glasses were out of stock until I messaged them about my order. Not a big deal but I would’ve never ordered them if I knew that. Prefer other websites
Helpful Report
Posted 11 months ago
Order 4 boxes of contacts. Two of the boxes have had defective contacts that scratch my eye and since the box if opened and past 30 days of ordering, I am unable to return for refund. Won't order from here again.
Helpful Report
Posted 11 months ago
Offered me 10 percent off and free shipping. Neither showed up on final order. Was charged $9.95 for shipping. When I called about it, they said I couild only get one discount. Then today I received a coupon code for 20 percent off. I feel cheated!
Helpful Report
Posted 11 months ago
The website could be greatly improved per the mobile view. I was unaware the frames came in different colors until I mistakenly touched the arrow and realized. There should also be a lot more picture and try on options as well.
Helpful Report
Posted 11 months ago
I placed an order in February and finally receiving it at the end of March. When I did reach out to customer service they did explain the situation. Waiting over a month to receive an order seems a little crazy.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
The glasses I ordered had a shipping window between 2-6 weeks and took over the estimated time. Called multiple times to receive updates and was met with 6 weeks aren’t up yet. I didn’t not feel valued as a customer when all I wanted was to be updated as I did give them my money for over a month with no product in return.
Helpful Report
Posted 11 months ago
Super slow. Even responses are slow.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
"Processing time" is a joke. Ordered contacts on March 17th and they weren't shipped until March 24th and that was after I had to chat on why they hadn't shipped yet.
Helpful Report
Posted 11 months ago
Ordered contacts 10 days ago and they haven’t left the facility yet. I sent a question as to why and so far have received no response. The only thing quick about this company is the speed at which they capture your money. If you are in a bit of a hurry, think hard before committing here.
Helpful Report
Posted 11 months ago
EZContacts is rated 4.0 based on 22,714 reviews