EZContacts Reviews

4.1 Rating 18,102 Reviews
74 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It would be nice if it were easier to tell about insurance benefits. Also, I spent a ton of money with you and still had to pay for shipping. Not really impressed with that.
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Posted 4 months ago
I haven’t received the contacts or any information as to where they are. I try to put in tracking and it says they haven’t been received at USPS.
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Posted 4 months ago
Hi there, Thank you for your review. ​According to the tracking information, it appears that your order has been delivered on December 30th. If you have not received your package, please email us at help@ezcontacts.com so we can investigate this further. ​ We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I had a disappointing experience due to the misleading nature of the sales approach. I found EZContact offers of contact lenses on the internet and placed an order for two sets. At the pre-order stage it is stated that you can just give the name and address of the prescription provider. I did this, and made an online funds transfer from my bank account. After receiving the payment, EZContacts then changed the requirement: now I would have to FAX or email my prescription and then they would mail the contacts. So I was left hanging without my $130 and I was unsure of being able to obtain the original prescription since my optometrist recently retired. There is also a stated option of taking an eye exam through their website but I found it too complicated. Due to the uncertainty, I canceled my order. The whole deal turned out to be a big headache. I don't recommend sending money to EZContacts unless you have contacted them and discussed what's required. What they tell you before you pay changes after they receive your money.
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Posted 4 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 4 months ago
I placed my order on 12/9 and didn't get a shipment update until today 12/28. after two weeks I had to be the one to reach out to see the status - they never contacted me. Why do I need to put in the effort to see the status of my order? My son needs these for sport and it took way longer than expected.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on December 28th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 4 months ago
Ordered a pair of sunglasses. Received an email that the order was processed and shipped. When I did not receive the sunglasses withing 3 - 4 weeks I emailed their customer service department and was told that the sunglasses were backed ordered and would ship out within the next week or two. 1) EZContacts should have contacted me directly so that I could confirm or cancel the order. 2) And since I did receive an email that the sunglasses were shipped right after I ordered them, then there must be some wires crossed somewhere.
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Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on December 28th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 4 months ago
I been buying sunglasses from you guys for long time but never I had to experience something like this, I bought my sunglasses on November 28 and today is December 28 so it’s been a month and they still didn’t arrive, I had to call the customer service my self just to find out that my sunglasses were back order and so I do have to wait longer than usual.. the list you can do in that case it’s sending an email to let the customer know about the problem and give some kind of coupon to apologize for the inconvenience.. but that’s just my opinion.. anyway still today I don’t have my sunglasses.. very sad..
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Posted 4 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​ ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
Posted 4 months ago
Had issues with the item received. Glasses came in crooked. Still waiting to hear back from EZContacts but have received a reply.
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Posted 4 months ago
Hi there, Thank you for your review. We're so sorry that you had trouble reaching us and experienced issues with your order. We understand how frustrating this can be, and we apologize for any inconvenience it may have caused. A customer service agent will be in touch with you shortly to assist you. In the meantime, we appreciate your patience and understanding with us
Posted 4 months ago
I placed my order over a week ago and took advantage of the upgraded two-day shipping deal to arrive before Christmas. Well, it's almost two weeks later and my order barely shipped today!!
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Posted 4 months ago
Disappointing!!!! It took 40days to verify my script and after verifying it, I was told my shipment would be sent out on the day the script was confirmed. Only problem is that the shipment NEVER went out and the delay caused me to be without contact lenses for 1-week. NOT COOL and for a 1st time consumer, I WONT be back! You had 1 chance to earn my business and you WASTED my time and blew the opportunity to earn my repeat business.
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Posted 4 months ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 4 months ago
Still waiting for my order to be shipped after one week. Seems what I ordered was out of stock so not sure how I was able to order it if that's the case. Shouldn't have allowed that to occur. Now who knows how long I wait to see if they can get it or not.
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Posted 4 months ago
Hi there, Thank you for taking the time to leave us a review. We appreciate your feedback, and we're sorry to hear that your order took longer than expected to arrive. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
I can’t write a review if I haven’t received the product, nor any updates about its arrival! All I did Was place an order and that required no effort from the company.
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Posted 4 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please feel free to reach out to us should you require further assistance.
Posted 4 months ago
I know things happen but you shouldn’t advertise that the item is in stock and delivery is 3 days then say it’s delayed 1 -2 weeks. I’ve heard nothing since- no updates so I finally reached out but still did not receive an approximate date. I know there are delays but I wanted this item for Christmas and now I have no idea when it will come. Very disappointed! Lila Diehl 901-233-8482
Helpful Report
Posted 4 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 4 months ago
phone contact Debbie was very nice and helpful, however, you did not have any of the choices I wanted to purchase except one.........very poor way to run a business. Dolores Marantz
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Posted 4 months ago
Promotes same day shipping on website & my item didnt get sent out for 4 days. Still waiting on item to arrive at DHL.
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Posted 4 months ago
They did not put my appt # on my address so it got returned. I asked for them to expedite the return shipping and they said they could not.
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Posted 4 months ago
You offer a discount for first time buyers but yet when I tried to use the discount it said I was not eligible because the frame I purchased was at a discount.
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Posted 4 months ago
Hi there, Thanks for reaching out and providing feedback. As per our policy, only one discount may be applied per order. Should you have any further questions, please do not hesitate to reach out to us.
Posted 4 months ago
20% discount only took off 5%. So I canceled. If it was my company I would have honored the 20%.
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Posted 4 months ago
Hi there, Thank you for contacting us regarding your recent order discount. We appreciate you bringing this to our attention. The discount code you applied may have expired, potentially explaining the partial application you experienced. However, to be certain and investigate further, we would be happy to look into this matter for you. Please email us at help@ezcontacts.com and we'll be glad to check on this for you. Please
Posted 4 months ago
Definitely took way too long to get shipped out
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Posted 4 months ago
I think asking for reviews before receiving product is like those DoorDashers complaining about a tip before delivering food.
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Posted 4 months ago
Hi there, Thanks for reaching out to us! Our system automatically sends review reminders shortly after an order is placed, simply because it's the most reliable way to catch customers when they're still thinking about their purchase. We understand it's not ideal before you've received the product, and we appreciate your patience with the timing. Of course, there's absolutely no obligation to write a review until you've received the product firsthand. We value your honest feedback whenever you're ready to share it. We're always working to improve our processes, and your feedback helps us do that. Thank you, and have a wonderful day ahead!
Posted 4 months ago
Delivery too late
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Posted 4 months ago
Hi there, Thank you for contacting us and providing your valuable feedback. We appreciate you taking the time to share your thoughts with us. Upon reviewing your account, we have confirmed that your order placed on December 13th is currently on track for shipment within the anticipated timeframe of December 18th. We will be sure to send you a notification with tracking information once your order is shipped. Please feel free to reach out to us should you have further questions.
Posted 4 months ago
EZContacts is rated 4.1 based on 18,102 reviews