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EZContacts Reviews

4.0 Rating 22,239 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

The glasses were supposed to ship out 3-5 business days after I place the order, but they shipped out after 8 business days. I sent an e-mail after the 6th day of waiting because I needed the glasses by the end of the week and had even paid for 2nd day delivery. They were quick with replying and it seemed they at least did one day delivery once it was shipped. The glasses I received however were BENT. The nose connecter was bent and even the legs were too (they didn’t sit flat on a table). I carefully had to bend the nose rim and legs myself to get them straight. If it took 3 extra days to ship from the lab, I think it should’ve been up to par. And it couldn’t have been bent during the delivery process because the box it came in was fine and snug and the glasses were in a hard case.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 3 months ago
The price of the Ray Bans I bought was the only thing that would cause me to recommend your company. I had a couple questions as I ordered and got the answers the next day, after I looked up the answers and went ahead with the purchase. When I tried to pay with my Discover, I got a message saying “Cancel Discover”. OK, I paid with another car. Soon I received a message saying I paid with my Discover. Did I pay twice? I decided to make sure the next day. I was on wait for a couple hours and eventually decided to get a call back. It came after more than an hour while I ran into the bathroom—not your fault—. I got an email the next day saying I could expect the glasses within the week. Almost two weeks later—today—I got a message that my glasses were shipped. We’ll see.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We appreciate you taking the time to share your feedback. While we’re glad you found our pricing appealing, we’re truly sorry for the challenges you encountered during your purchase and the delays that followed. The confusion with your payment method and the extended shipping timeline were not the experience we want for our customers. We apologize for the frustration and inconvenience this caused. We’re happy to confirm your glasses have shipped and are on their way to you now. Your feedback helps us identify areas where we can improve, and we’re committed to addressing these issues to provide a better experience in the future. If you have any additional concerns or questions, please don’t hesitate to reach out.
Posted 3 months ago
I had to follow up twice to ask where my order was with no response from EZ and on the third with the threat of protesting the charge on my cc and after about 6 weeks I'm notified that they are being shipped. That's "Label Created Awaiting Shippment according to USPS. WHAT KIND OF SERVICE IS IT? You tell me!
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
I had to follow up twice directly to find out the status of the order. Respone time from EZContacts took several days.
Helpful Report
Posted 3 months ago
Hi there, Thank you for sharing your feedback. We’re sorry to hear about the delays in our response time and the inconvenience of having to follow up on your order status. This is not the experience we aim to provide, and we understand how frustrating it can be to wait for updates. We’re continuously working to improve our communication and response times to better serve our customers. Your input is invaluable in helping us identify areas where we can do better. If there’s anything else we can assist you with or if you have further questions about your order, please don’t hesitate to reach out. We’re here to help!
Posted 3 months ago
Placed an order for glasses weeks ago. Was told the order’s been delayed - no update was given. I’ve been left in limbo. Unfortunately, I get plenty of spam advertisements in my mailbox, but no updates on the status of my order.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
The wait was two weeks longer than expected, customer service is hard to get through to, the hold time was over an hour. I will not be using them again.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
Should not take over two weeks just for some frames. Very disappointed. I’ll be taking my business elsewhere. I had to get them somewhere anyways. I’ll just keep these for back up. No bueno!!
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We’re sorry to hear about your disappointment with the timeframe for receiving your frames. We strive to provide a seamless shopping experience and regret that we fell short in this instance. Some frames may take longer to ship due to availability or processing times, but we understand how frustrating delays can be. Your feedback is valuable, and we’ll use it to improve our processes moving forward. If there’s anything we can do to assist you further or address your concerns, please don’t hesitate to reach out at help@ezcontacts.com. Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.
Posted 3 months ago
Price is competitive but communication is poor and prodict often does not ship quuckly. Emailed company several days ago for update but haven't received a response.
Helpful Report
Posted 3 months ago
I am very disappointed, will not order again. two full weeks now since I placed my order, no contacts, no shipping notice, nothing !
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
2 weeks. Still waiting for delivery... Maybe wait to ask for a review until the customer receives the order? Duh
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I ordered these contacts on 12/31 and they finally shipped on 1/15. I think that is absolutely crazy that it has taken this long to ship with no updates as to when it will ship and why it is taking so long.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Prices were good, but they claim they have "Experts" verify your prescription, well I accidentally ordered backwards from my prescription and they shipped what I ordered anyway. So much for checking the prescription. And I just saw the number on my contacts and didn't realize it was a + and should have been a - and opened a box. They will not take back opened boxes, which I understand, but they are at fault too and did nothing to help me out. I had to eat the entire cost of that box, which is not cheap. I did reorder the correct ones because I could get them at the same price and they were $15-$20 more on other sites, but I had to pay shipping again and they didn't even offer a discount for that or anything off my order to compensate for their error. Now I am waiting for the refund on the 3 boxes I was able to return.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We’re truly sorry for the inconvenience this has caused. We strive to ensure that all orders are carefully verified, and we regret that this experience didn’t meet your expectations. While we understand that opened boxes cannot be returned, we should have done more to assist you in resolving this issue. We appreciate your feedback and will look into how we can improve our process. We’ve also noted your concern about shipping and will pass that along to our team for review. Thank you for your understanding, and we’ll make sure to follow up on your refund promptly.
Posted 3 months ago
Pricing was great. Turn around time was super slow. Communication from support was dodgy. I went into support three different times. Each time, weeks apart, they would say the glasses were 2–4 days away.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We apologize for the delays and confusion regarding your order status. We understand how frustrating it must have been to receive varying timelines, and we’re truly sorry for the inconvenience caused. We’re pleased to let you know that your order has shipped and is now in transit. You should receive it shortly, and the tracking information was emailed to you. We value your business and are actively working to improve our communication and turnaround times. If you have any additional questions, please don’t hesitate to reach out. Thank you for your patience and understanding.
Posted 3 months ago
I had trouble ordering from EZ. Two different web sites, took me to EZ, and gave me two different prices. When I tried to check if the 1st order had went thru, I was NEVER able to see the actural charge. So I went DIRECTLY to EZ contacts, and reordered. Once contacted by Customer service, I told the person to Cancel one order, I didn't need two. So after severl emails back and forth, I received a $40 refund, and assumed order #2 had been cancelled. Not so, ONE MONTH LATER, I received the SAME exact order, when no new order had been sent. Disappointed, but lesson learned. Watch for double orders.
Helpful Report
Posted 3 months ago
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you faced with your order. We understand how inconvenient this situation must have been and deeply regret the oversight. We’re glad to confirm that the issue has since been successfully resolved via email, and we appreciate your patience as we worked through the matter. Your feedback is invaluable, and we’re using it to improve our processes to prevent similar issues in the future. We value your trust and hope to have the opportunity to serve you better in the future. If you have any further concerns, please don’t hesitate to reach out to us at help@ezcontacts.com.
Posted 3 months ago
Shipping time was extended but glad what appear to be authentic Ray Bans are finally here. Now I will be able to stop the relentless emails filling my inbox and SMS folders.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your feedback! We’re glad to hear your Ray-Bans have arrived and that you’re happy with their authenticity. We apologize for the extended shipping time and any inconvenience caused by the delay. As for the emails and SMS messages, we understand how important it is to manage your inbox. If you’d like to adjust your communication preferences, please let us know, and we’ll be happy to help unsubscribe you. We appreciate your patience and hope you enjoy your new glasses. If there’s anything else we can do for you, please don’t hesitate to reach out.
Posted 3 months ago
Since I had never ordered from this company before only ordered four boxes of contacts. They arrived on time and were what I needed. When I went back in to order another four boxes the cost skyrocketed to almost $20 more per box. I am looking for other sources for contacts.
Helpful Report
Posted 3 months ago
Thank you for sharing your experience. We’re happy to hear your first order arrived on time and met your needs, but we sincerely regret the frustration caused by the price increase when you returned to reorder. Our prices are influenced by several factors, including manufacturer costs and promotions, which can sometimes result in fluctuations. We understand how important consistent and competitive pricing is to our customers and are actively working to provide the best value whenever possible. We’d love the chance to discuss your order and explore any discounts or promotions we may have available for you. Please don’t hesitate to reach out to our customer service team at help@ezcontacts.com and we’ll do our best to assist you. Thank you for giving us the opportunity to serve you, and we hope we can regain your trust in the future.
Posted 3 months ago
Way too long wait time for customer support… However, once connected 26 and 35 minutes, they were very helpful
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We truly apologize for the long wait time you experienced when reaching our customer support team. We understand how frustrating that can be and are actively working on improving our response times to ensure a smoother experience in the future. On a positive note, we’re thrilled to hear that once you were connected, our team was able to assist you effectively. We appreciate your patience and are glad we could help resolve your issue. Thank you for bringing this to our attention, and if there’s anything else we can do for you, please don’t hesitate to reach out.
Posted 3 months ago
I ordered a pair of glasses over a month ago, but I have not received them yet. So far, I have received no excuses or explanations.
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Posted 3 months ago
I placed an order and paid on Dec 4th and have not received the item
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I ordered my glasses 2 weeks ago got an email last week stating that dolce was a little behind with shipping orders. Here it is rolling into the 3rd week and I haven’t heard anything from EZContacts. I ordered my glasses before my sister did and she’s already received her glasses highly upset.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 3 months ago
EZContacts is rated 4.0 based on 22,239 reviews