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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I have used you guys for several years. And um, up for this to happen more than one time is really horrible to me. At this point, I'm probably more apt at paying cost for my item. Then to wait for a discounted item that you say is in stock and it's not in stock and you have to search for It. So if it's not in stock, your items should say, not in stat. That ships right away, so I'm getting tired of the lives. You are feeding people. Yeah and your service sucks
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Posted 2 months ago
You processed a fraudulant charge on my card and shipped it to a fraudulant address without verifing with me.
Helpful Report
Posted 2 months ago
Ordered May 1 and shipped on May 22! Unacceptable!
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Have not received order yet, it has not even shipped. Very very slow. Will not order from again.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Still waiting for my eyeglasses to arrive!
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Absolutely god awful service. My glasses *still* haven’t arrived, your carrier is wildly unreliable, I’ll never use your company again. Just a bloody shambles. Awful.
Helpful Report
Posted 2 months ago
Hi Matthew, Thank you for your review. We’re so sorry to hear about your experience and completely understand your frustration. Your order has since shipped, and we’ve shared tracking details via email so you can monitor its progress. We know how important timely delivery is, and we're actively reviewing our carrier options to help prevent issues like this in the future. We appreciate your feedback and the opportunity to make things right. If there’s anything more we can do, please don’t hesitate to reach out to us at help@ezcontacts.com
Posted 2 months ago
I purchased a pair of Tom Ford sunglasses and heard nothing from EZ Contacts for 3 weeks. When I remembered, I went to the website and found out that the sunglasses were backordered, and they had no clue when they would ship. The website RIGHT NOW says the pair I ordered is available for shipment in 3-5 days. HORRIBLE customer service. It is now almost a month since ordering, and there is still no info on when or if I will ever get the sunglasses.
Helpful Report
Posted 2 months ago
Thank you for your review. We're sorry for the delay and the lack of communication regarding your order. We understand how frustrating that must have been. One of our team members has reached out to help resolve the issue, and we're glad to share that your order has since shipped. You should have received tracking details via email. We’re also reviewing how we communicate backorder statuses to make sure this experience doesn’t happen again. We truly appreciate your patience and the opportunity to make things right. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Posted 2 months ago
Prescription didn’t match order so was emailed that they would hold order until they heard from me. They shipped wrong order anyways. So now they want me to wait to receive wrong order and ship them back and then once they receive I can reorder correct. Nonetheless I will be returning and going with a different company as I cannot wait that long for my contacts
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
I had a bad experience with ordering my glasses. Expected delivery was 5-7 business days and four weeks later they have barely shipped.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Item arrived damaged (lens cracked) and cost me $12 to return after waiting a week to get it.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 2 months ago
I ordered my contacts over a month ago and still have not received them. I had to reach out to them to find out they were on back order. No email or notification of any kind letting me know there would be such a long delay. They are supposedly en route to me now. I had hoped they would expedite the shiping to compensate for the wait but they did not. Still waiting.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Took over a month for sunglasses to ship
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
This was a fraudulent purchase and I declined the charge with the credit card.
Helpful Report
Posted 2 months ago
Hi Beth, We’re sorry to hear this, but we’d like to clarify that the order was placed through our website with all the correct billing and verification details provided. If this was an unauthorized purchase, it may have involved compromised payment information outside of our system. We recommend working with your credit card provider to ensure your account is secure. If you need any documentation or assistance from our side, our support team is happy to help.
Posted 2 months ago
Ordered my contacts over a month ago and still haven't even gotten them yet. They haven't even shipped them yet.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
I regret ordering from EZ Contacts due to their complete incompetence in customer service. I reached out FOUR times before my order was completed, requesting delivery updstes and a price adjustment to reflect the current discounts available at the time. Despite multiple emails, EZ Contacts entirely ignored this request, refusing to acknowledge it until after my order was processed, when they conveniently claimed it was too late to make any price adjustments. To make matters worse, the frames I ordered were advertised as having a 3-5 business day delivery window, yet it took two months for my order to be completed and shipped! The lack of communication and prolonged delays were beyond frustrating, and their refusal to address my price adjustment request only made the situation worse. Instead of providing an actual resolution, they attempted to offer me a future discount—as if I would ever trust them with another prescription order after this disaster! A future discount is meaningless when a company refuses to respond to basic customer inquiries and blatantly disregards their own advertised delivery times. If you value reliable shipping, responsive support, and companies that actually honor their promises, avoid EZ Contacts at all costs. Their misleading delivery estimates, lack of communication, and inability to provide timely service make them an absolute nightmare to deal with. Take your business elsewhere—you’ll save yourself the frustration.
Helpful Report
Posted 2 months ago
We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how disappointing it is when communication falls short and expectations around shipping and pricing aren't met. We regret the delays with your order and the lack of timely responses to your requests. While backorder and processing times can sometimes extend due to supplier issues, we recognize that our communication throughout the process should have been much better. Regarding the price adjustment, we apologize for not addressing your request sooner. We understand how that added to your frustration, and we’ll be reviewing how these types of requests are handled to ensure they’re not overlooked in the future. We offered a future discount as a gesture of goodwill, but we understand and respect your decision if you choose not to return. Your feedback is important, and we’re using it to improve our service and communication moving forward. If there’s anything further we can do to make this right, please feel free to reach out to our support team directly.
Posted 2 months ago
They lost my package, and then shipped it to an address I’ve left for over 30 days. Look 60 days to fill my contact order!?
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
I ordered n otem and it says they are out of stock but havmt tried to do anything about it
Helpful Report
Posted 2 months ago
Thank you for your review. We looked into your order and found that it has already shipped and is currently in transit. We're not sure where the confusion about the item being out of stock came from, but rest assured your order is on the way. If you have any questions or need tracking details, feel free to reach out to us at help@ezcontacts.com and we’ll be happy to assist you.
Posted 2 months ago
Still havnt received my glasses . And paid for two day shipping . Super sad . It’s been a few weeks already ..
Helpful Report
Posted 2 months ago
Hi Chad, Thank you for your review. We're so sorry for the delay and understand how disappointing that must have been, especially after selecting two-day shipping. We’ve gone ahead and refunded your shipping fee as a courtesy, and we're happy to let you know that your order has since shipped. If you have any questions or need help tracking your package, please feel free to reach out to us at help@ezcontacts.com. Thank you for your patience, and we hope you enjoy your new glasses.
Posted 2 months ago
I was charged for 2 sets on contacts before order was even shipped out. There was an issue with prescription and customer service was responsive but had zero empathy for my concerns of being charged for the one that would not process nor did they advise on a refund. Will never use again.
Helpful Report
Posted 2 months ago
Hi Meaghan, Thank you for your review. We’re so sorry to hear about your recent experience and completely understand your frustration. It’s never our intention to cause confusion or concern, especially when it comes to payment and customer care. To clarify, what appeared as a second charge was a temporary pre-authorization, a standard process to verify your payment method. This amount was not captured and should have cleared from your account automatically. We also want to confirm that your order has since shipped, and we truly appreciate your patience throughout the prescription verification process. If you’re still seeing any issues or have further questions, please don’t hesitate to reach out to us at help@ezcontacts.com. We’d be happy to take another look and ensure everything is fully resolved.
Posted 2 months ago
Worse customer service! Even worse shipping. Will never purchase from here again and will make sure to tells others not to as well
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Posted 2 months ago
Hi Reneta, Thank you for your review. We’re so sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we would like the opportunity to look into what happened and make things right. If you’re open to it, please email us at help@ezcontacts.com with your order details so we can investigate further and address your concerns directly. We truly appreciate your feedback and hope to earn back your trust.
Posted 2 months ago
EZContacts is rated 4.0 based on 22,684 reviews