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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Not impressed bought one box got charged for two !!!
Helpful Report
Posted 2 months ago
Thank you for your feedback. What you saw was a pre-authorization hold, not a duplicate charge. Banks use this standard practice to verify the payment method, and the temporary hold typically drops off automatically within a few business days. If you continue to see two charges after that time, we recommend reaching out to your bank for further clarification. We're always happy to help if you have any concerns.
Posted 2 months ago
I ordered a pair of sunglasses for Mother’s Day on May 8? Paid for two day shipping and still have not received the items. This is a scam. Do not order from them.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We’re sorry for the frustration. The item you ordered is listed on our website as "Ships in 7–10 business days," which refers to the time it takes for processing before the item leaves our facility. The two-day shipping applies once the order has been processed and shipped. We understand this timing can be confusing and will be reviewing how we present it more clearly. If you still need assistance with your order status, please feel free to reach out directly. We’d be glad to help.
Posted 2 months ago
Ordered and paid for 4 boxes of contacts on April 17. Never received them until May 8. Slowest processing and shipping I’ve ever had with any online contact orders. I’m going back to another online store even if I have to pay a little more.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
It took 3 weeks to fulfill my order. I never received a response for my inquiries.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Won’t ever order from EZ Contacts again. Not only was the order delayed in a lengthy observance of a religious holiday (which was not communicated)but I eventually received goofy blue tinted prescription “sunglasses”. I immediately sent an inquiry email to seek assistance in having the correct lenses cut- a rep requested a photo of the glasses via email, which was promptly sent. Days of waiting and no reply- I again sent an email asking if anyone was addressing the issue. As expected- no reply. Due to zero communications- I was forced to initiate a return at my own expense. Without ANY communication after sending the glasses back, I received an email requesting to charge me an additional $89.99 on top of what I had paid AND the return shipping fee. Nobody called/emailed or otherwise attempted to correct the issue. It wasn’t until I was forced to call- which was not answered by a live person- I eventually received a return call and requested a refund. The experience was awful. The communication was absent and while I was hoping to simply receive new prescription sunglasses- I was sent what looked like “as seen on TV” Blue Blockers in Oakley frames. Lastly- there has been ZERO effort on EZ’s part to fix the issue, offer a replacement or anything otherwise.
Helpful Report
Posted 2 months ago
Thank you for taking the time to share your experience. We're truly sorry for the inconvenience and frustration you encountered throughout this process. Your concerns are valid, and we regret that our communication fell short of expectations. Since your review, our team has reached out to address and resolve the issue. We understand how disappointing it is when an order doesn't arrive as expected, especially when there is a lack of timely support. Please know that your feedback has been shared internally to help improve both our communication and our handling of custom prescription orders. If there’s anything further we can do to assist, we’re here to help.
Posted 2 months ago
Ordered April 30, quoted 7 days, it's been 9. Prescription has still have not even been shipped.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
I have ordered from y'all twice, the first order was cancelled. This order still has not been shipped complete and should have already arrived. Then I call the 800 # and your call volume was too high to take my call. Maybe the second order needs to be cancelled and wash my hands of ez bs
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Horrible they came scratched and customer service is terrible they hang up and won’t respond
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 2 months ago
The sunglasses i bought seem to be fakes.. I was expecting the real brand!! Not happy with you guys at all
Helpful Report
Posted 2 months ago
Hi there, Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
Posted 2 months ago
I ordered my glasses five days ago with 3-5 day shipping. Still no glasses. I called today and waited 30 minutes for someone to pick up. She sails my glasses are on back order, which I feel should’ve been stated at the time of order.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that this item has a 3-5 day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 2 months ago
I cancelled my order because of F rating on Better Business Reviews. It’s so bad that I don’t want to take any chances after I placed the order.
Helpful Report
Posted 2 months ago
Unfortunately the sunglasses I received were scratched. I was surprised by the fact that I have to pay for the return shipping of the sunglasses that were not in good condition before they shipped the glasses to me. Don’t think I will be doing business with EZContacts again.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 2 months ago
Not reliable at all. Ordered contacts, paid for 2 day shipping...10 days later and I still haven't received them.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Charged shipping when website says free shipping
Helpful Report
Posted 2 months ago
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 months ago
My order wasn't processed for payment for WEEKS after it was placed. I was given zero status updates on why my order was taking weeks to fulfill and ship after it being promised in a matter of business days. No attempt has been made to rectify the delays and lack of communication. Totally manipulative and sketchy, will not ever be ordering again.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We sincerely apologize for the delay and lack of communication you experienced with your recent order. We understand how frustrating this must have been, especially when expectations were not met. While we regret the initial delay, we’re glad to confirm that your order has since shipped. We recognize that the experience fell short, and we’re actively working to improve our order processing and communication to avoid issues like this in the future. We appreciate you giving us a try, and if there’s anything more we can assist you with, please feel free to reach out.
Posted 2 months ago
Sent wrong product and doesn’t answer emails to customer support
Helpful Report
Posted 2 months ago
All the signs of a scam. Communication it's none existent. Placed an order that was never shipped, sent over 20 messages through their site. Finally a week later a lame response. Will never buy from this vendor and will spread the word to avoid at all cost
Helpful Report
Posted 2 months ago
I payed for express shipping just got picked up yesterda
Helpful Report
Posted 2 months ago
I ordered my glasses 2 weeks ago and had to request multiple times what is going on with the order. Have only seen one message stating it is delayed. Have heard nothing else. Very disappointed.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
It's actually kind of frustrating they advertise same day shipping for items in stock. So I chose to order my secondary perscription, since my original was not in-stock. It said that they were in stock when I ordered and should be processed same day or next business day. This was clearly not the case, and it's already been 5 business days since I placed the order at 10 am on May 2, 2025, and the tracking still says awaiting package.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
EZContacts is rated 4.0 based on 22,684 reviews