EZContacts Reviews

4.1 Rating 18,173 Reviews
74 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I would love to review my glasses, except I’ve been waiting over 3 weeks to receive them with minimal communication from EZContacts and still do not have them. Apparently, there was a delay with the manufacturer, which I found out after reaching out to them for an explanation. They offered 2-day shipping once my order finally reached the warehouse (AFTER I asked) and refused to provide a complimentary lens upgrade or credit towards a future order for the inconvenience. I’ve ordered optical products from EZContacts quite a few times but have been extremely disappointed with this experience. I will have to order from elsewhere moving forward and suggest you do the same. If you decide to order, please be informed that even though the website shows items are in stock, they actually may not be.
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Posted 4 weeks ago
It's been two months and I still haven't received my order.
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Posted 4 weeks ago
Paid extra for 3-5 business day delivery on 4/11. Here we are 4/18 and the order hasn't shipped. Completely unacceptable and no communication of delay. Been a customer for over 5 years but will not order again.
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Posted 4 weeks ago
Still haven’t received my glasses!
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Posted 1 month ago
Ray ban Justin that I ordered are NOT made in Italy. It’s made in CHINA. Reviews said that they were made in Italy. False claims, very dishonest! No wonder it was on sale !!!
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Posted 1 month ago
Takes way too long to process an order.
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Posted 1 month ago
I was promised that I would receive my order in 5-7 business days which was done so intentionally to deceive. I could have placed my order with Amazon and paid a little more but I would have received when it was promised.
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Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
I ordered contacts on the promise they would be overnighted. I paid $30 and the lenses were delivered a day late. I was traveling, made the rep aware, and had to drive an hour plus to retrieve them.
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Posted 1 month ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 month ago
Very unprofessional. Customer service fake
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Posted 1 month ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 month ago
How do you sell glasses when you don't even have them in stock?And I'm still waiting for my glasses to come and even asked if I wanted to order different glasses.But why even put it out there?If I can't even order it.I would like to get my glasses as soon as possible
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
On hold for 1 hour and no response
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Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 month ago
Shipping time is RIDICULOUS! I am on day 20 and still have not received my order. The customer service said there was a delay but offered no other information or effort to rectify the problem. Once my order hopfully filled I will never use or recommend this company to anyone.
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
Why all the junk mail? stop harrasing me.
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Posted 1 month ago
Hi there, Thank you for your review. We understand that you have been receiving a lot of emails from us lately, and we apologize for any inconvenience or frustration this has caused. We are always looking for ways to improve our customer experience, and we will take your comments into consideration. You can unsubscribe from our email list at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. You can also unsubscribe by emailing us at help@ezcontacts.com and we'll be glad to assist you in doing so. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 month ago
I ordered my contact lenses on 04/09 I paid an extra fee to receive my order the next business day and today it's 09/12 and I haven't receive anything. Today I got my email with the tracking number and states that the estimated time will be on Monday.
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Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
I ordered a pair of glasses on March 3rd & they still have not shipped...Terrible Service.
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Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 month ago
Horrible is the best way to describe it. It took over two weeks to receive my glasses, and when I got them, the prescription wasn’t even close!!
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 month ago
I ordered this as a Christmas gift well before Christmas. I honestly thought that it was canceled. I tried to cancel it after Christmas but couldn't even find the order. Imagine my surprise to see that it has shipped. I WILL BE RETURNING THIS.
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Posted 1 month ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 month ago
This company will show they have the item in stock, charge you for it, then never email you with an update on when it will be in stock (because it was never in stock in the first place, which is false advertisement). I will NEVER order from them again!
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Posted 1 month ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out.
Posted 1 month ago
YOU want me to write a Review when you haven't deliverd the product I've paid for?! SOMEONE had better follow up on this. There is NO EXCUSE!
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Posted 1 month ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 month ago
Worst place to order from, i paid extra shipping for expedited shipping, but got the sunglasses after 3 weeks. Also the customer service was horrible, it had hours of wait time.
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Posted 1 month ago
Hi there, Thank you for your feedback. We sincerely apologize that your recent order has not met your expectations. Upon review, we see that the specific item you ordered has a stated processing time of 4-6 weeks, as communicated on our website. Because your order was placed on March 24th, and shipped on April 10th, it was delivered within the given time frame. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com should you have any further questions or concerns.
Posted 1 month ago
EZContacts is rated 4.1 based on 18,173 reviews