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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I did overnight shipping to get my contacts before a trip and they sent me contacts with the wrong prescription. I checked if I made a mistake ordering, but I didn’t. Very frustrated since I leave tomorrow and have no contacts
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
Shipped almost one month after order with no response to multiple messages inquiring as to status. No notification that shipment would be delayed, as advertised.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
i made the horrible mistake of giving this company a second chance after a nightmare experience and it looks like thats the only thing they're consistent with. never meet their own production windows and engage in dishonest and deceptive tactics to avoid addressing falling short. never again
Helpful Report
Posted 2 months ago
After a good experience ordering sunglasses through this website, we decided to purchase our yearly supply of contact lenses. As advertised on EZ Contact’s website, under the terms of its price match policy, we requested a small adjustment based on a lower price provided by Opticontacts. EZ Contacts denied our request based on non-sensical and factually inaccurate reasoning, showing that its guarantee and promises are indeed empty. Moreover, we have tried calling EZContact repeatedly on their customer service number but that does not work (either no one picks up, or there is a prerecorded message that they are unable to take calls). Very disappointed and will not be using them again.
Helpful Report
Posted 2 months ago
Thank you for your feedback. After reviewing your case and the information you provided, we want to clarify that our price match policy applies only to regular pricing before any additional promotions or discounts. The screenshot you shared included a promotional offer, which unfortunately falls outside the scope of what our policy covers. We appreciate your understanding, and while we couldn’t match the price in this instance, we remain committed to providing great value and service. We hope to have the opportunity to assist you again in the future.
Posted 2 months ago
Shipping was delayed and then sent me the wrong glasses. Instead of providing me with a free shipping label to return, they are charging me 12 dollars. Very poor experience
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 months ago
I have an account that is closed. I can't get a new password because every time I try. It says that my email addresses be used. I bought a stencil, can't download it.
Helpful Report
Posted 2 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 months ago
Totally disappointed it's been to long to receive the product. Never purchase again from this site
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
This company is horrendous! Don’t use them. I’ve been waiting on my glasses for over a month. I wanted to cancel the order, and they said no, I have to get the glasses and return them. Biggest waste of time. I am supposed to get 30% off but didn’t get it. Been a few weeks on that too. Just an absolute joke of a company - use someone else and save yourself the trouble.
Helpful Report
Posted 2 months ago
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered with your order and the delay in receiving your glasses. After reviewing your case, we’d like to clarify that our team has already assisted you by applying the missing discount and refunding the price difference to your original form of payment. As a courtesy, we also refunded your $9.95 shipping fee to help make up for the inconvenience. We understand that this situation was disappointing, and we sincerely apologize for the delay and any miscommunication along the way. Your feedback is important to us, and we’re continuously working to improve both our service and customer experience. If there’s anything else we can help with, please don’t hesitate to reach out.
Posted 2 months ago
I cancelled and order but the shipped and charged me anyways
Helpful Report
Posted 2 months ago
Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Didn’t respond to multiple emails. 30% discount code didn’t work properly with order.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
Completely wrong perscription after waiting 2 weeks and paying for 2 day shipping. Now I have to pay more to get the correct lens.
Helpful Report
Posted 2 months ago
Thank you for your review. We know how important it is to receive the right prescription, especially when you’ve been waiting and paid for faster shipping. After checking your order, we can see that the prescription was fulfilled as directly inputted by you. While expedited shipping speeds up delivery, custom lenses still need time to be processed in our lab. Your order was shipped within the expected timeframe. If you need help getting the correct lenses, please don’t hesitate to email us and we'll be glad to assist you.
Posted 2 months ago
Very slow to process and deliver
Helpful Report
Posted 2 months ago
Thank you for your feedback. We’re sorry the experience didn’t meet your expectations. We understand how frustrating delays can be and truly regret the inconvenience. We did upgrade your shipping as a courtesy to help get your order to you faster, and we appreciate your patience during the processing time. If there’s anything else we can assist with, please don’t hesitate to reach out.
Posted 2 months ago
Its been a week and still no package ....................
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Excellent product, crummy customer service. Ordered before Passover on April 13th, and the website said they would send my order out the next week. Nope. Gave them a week and nothing. Contacted them three times with no response. Come to think of it, I didn't even get an order confirmation email. It took 19 days to receive my order (May 2nd) with no communication from any customer representative. I ordered from this site a few years ago with no problem but I'll never buy anything from them ever again.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're glad to hear you were satisfied with the product, but we're truly sorry the experience leading up to it was frustrating. Your order was placed on April 13 and processed on time based on our production schedule for custom lenses, which require 5 to 7 business days in the lab. We were closed for the Passover holiday during that time and had sent out several email and text reminders in advance to let customers know our team would be unavailable. That pause in operations also caused a delay in correspondence, though we resumed responses as soon as we reopened. We understand the importance of timely updates and regret that this caused such a negative impression. If there's anything else we can do to support you now, please reach out.
Posted 2 months ago
I placed an order on 4/15 and paid for expedited shipping which said they should arrive in 3-5 business days. They charged my card on 4/15 for $945.55 but when I tried to track my order a couple of days later I found on the website in fine print about a holiday closing which I assumed meant Good Friday but they were closed for an entire week! I thought it would still be fine if they would ship the following Monday but I tried calling numerous times and at every time of day I got a message saying due to heavy call volume they could not take calls and to chat with them on the website or email customer service. No option to even leave a message. Well the chat feature was also not available so my only option was to send an email on 4/22 to inquire and tell them I was almost out of contacts and paid expedited shipping and needed my order and what I got was an auto reply saying I should receive a response in 1-2 business days. I looked them up online which I wish I would have done before I ordered and found very bad reviews so I was forced to order from another company that would have the contacts to me within 2 days at a higher cost. There was no option to cancel the order or speak to anyone and the next time I heard from them was May 1st telling me the order was shipping and asking me to rate their service!! Don't have the contacts yet but their service is horrible and unacceptable and I will never order from them or recommend them even though their pricing was lower! Buyer beware - you get what you pay for and I would avoid doing business with them!!
Helpful Report
Posted 2 months ago
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and inconvenience you faced. Your order was placed on April 15 and was impacted by our company-wide closure the following week for the Passover holiday, which was noted on our website in multiple places leading up to and during that time. We understand that this may not have been clear at checkout, and we’re actively working on improving how we communicate closures to help avoid confusion in the future. Regarding your attempts to reach us, we sincerely apologize for the lack of real-time support during that period. Our customer service team was offline during the closure, and we experienced a significant increase in inquiries once operations resumed, which led to unfortunate delays in responses. We know how important it is to feel heard and supported, and we regret that we fell short. Your order shipped on April 30th, which was within our expected processing timeframe once we reopened, but we absolutely understand how the timing and lack of updates impacted your trust in us. While we’re glad you were able to get what you needed elsewhere, we wish we could have better met your needs from the start. If you haven’t received your order yet or need assistance with a return or refund, please don’t hesitate to email us. We truly appreciate your feedback and will be using it to improve our service moving forward
Posted 2 months ago
EZ CONTACTS SEEM TO SELL THINGS THAT THEY DONT HAVE. MORE THAN TWO WEEKS AFTER TAKING MY MONEY THEY STILL HAVENT SHIPPED MY ORDER AND NOTIFIED THAT THEY DONT HAVE A SHIPPING DATE AT THIS TIME. NOT AN OUTFIT THAT I WILL BUY FROM AGAIN.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Terrible customer service. I received a completely different set of clip-ons with my order. They are to a different pair of glasses. I emailed immediately and have never received a response 5+ business days later. Called in and sat on hold for 1 hour. Was told they would contact the place that installs lenses and email me. No email ever comes. Call again for and wait an hour. Told you will get this resolved and expedite shipping and I will get an email… Still no email. I’m going to do a charge back in 2 business days as I have zero faith in you.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
It states orders placed after 2pm will be processed next day. This is the 3rd time I've ordered and waited 3 weeks . After 3 weeks I start emailing and chasing the order , then they finally ship. It will be 4 weeks before I finally get the contact lenses. It's not acceptable and I will not be ordering again.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 months ago
My product was never shipped from them which was very odd. There was no movement with the product when I looked at the tracking info given to me. I reached out numerous times regarding it and it took 17 days for them to respond with … “I looked into your order to see why it is taking an unusually long time. It seems that the product you ordered is currently being restocked by our manufacturer and we are still waiting to receive it. The current availability estimate is within the next 2-3 weeks.” They were really quick to charge my card but didn’t even have the product in stock. Very disappointing.
Helpful Report
Posted 3 months ago
Thank you for your feedback. We’re truly sorry for the delay and lack of timely communication regarding your order. We understand how frustrating it is to be charged for a product only to find out later that it's not in stock. While we do our best to keep inventory updated, there may be instances where manufacturer delays affect our fulfillment process. In your case, it should have been communicated much sooner, and we regret that it took so long to provide a clear update. We appreciate you bringing this to our attention and are reviewing how we can prevent situations like this in the future. If you need any further assistance, please feel free to reach out.
Posted 2 months ago
Processing is too long. It’s ridiculous!
Helpful Report
Posted 3 months ago
EZContacts is rated 4.0 based on 22,684 reviews