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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

So far, "NOT" happy! You're awful!
Helpful Report
Posted 2 months ago
Hi Jean, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services
Posted 2 months ago
Ordered on May 12th still hasn’t arrived on the 18th despite the website saying they ship Same day. Same day is a week? More? This is bs.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We understand your frustration and would like to clarify the details of your order. Your order was placed on May 13, 2025, and shipped on May 15. The shipping method selected was 3–5 business days, which puts the estimated delivery date at May 19. We’re sorry for any confusion regarding the “Same Day Shipping” messaging. That applies to select items and order times, and we’ll continue working to make that clearer on our site. If you don’t receive your order by May 19, please feel free to reach out to us at help@ezcontacts.com and we’ll be happy to assist.
Posted 2 months ago
On April 30 2025 I make an order, and I never received, and I get charged for it I’m using affirm as a payment method and being paid for something then I never get, I need this to be canceled and refund it, please! The only email I’m getting for EZ Contacts is this one to review your service, but I don’t have nothing good to say now.😡
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
There is not one good thing I can say about this experience. I placed an order 4/13 and had not received them so I called on 5/14 to find out where these glasses were. The lady I spoke with said they had to be re-done and that they were expected to ship in the next 5-7 days. 4 hours later I received shipping confirmation. Today, 5/17, I received the glasses. They are cracked under the right lens. I could not be more disgusted that after waiting for almost 5 weeks the glasses arrived damaged. What happened to the 5-7 days that I was told? Why did they ship a few hours after I called? Did someone just decide to send the cracked frame rather than to re-do them because I called to inquire where these were? Did someone just not care that these were cracked and didn’t think I would notice? Did I not have the right as a customer that had waited over a month for glasses to call and inquire? I feel as though I was punished for calling to inquire as to where these were. Is there no quality control in place to look for this kind of thing? I have so many questions as to not his could happen. I’m honestly just disgusted that a company that does business with prescription glasses could allow this to ship out damaged. It defies logic and customer service. To top it all off, it is Saturday and there is no one working today to call and talk to and find out how they are going to go about fixing and compensating me for this ridiculous situation. This order is an absolute failure on EZ Contacts part. I could not be more disgusted.
Helpful Report
Posted 2 months ago
Hi Bryan, We are truly sorry to hear about your experience and completely understand your frustration. Waiting weeks for an order only to receive a damaged item is incredibly disappointing, and we sincerely regret that this happened. One of our supervisors has already reached out to you directly to help make things right. A free return label was sent to you so we can replace the damaged frame, and we also refunded your shipping fee as a courtesy. In addition, a discount was applied toward your next purchase to acknowledge the inconvenience caused. We take quality control and customer service very seriously, and we’re actively reviewing how this happened so we can prevent it going forward. If there is anything more we can do for you, please do not hesitate to reach out. We’re committed to ensuring that your replacement arrives in perfect condition and that your trust in us is restored.
Posted 2 months ago
I paid for 2 day shipping $19.99 an was delayed I would like a refund on the shipping part
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
I ordered a pair of Ray-Ban sunglasses mega wayfarer rBO480S Brown lenses tortoise frame. They are beautiful glasses. The frames were bent, very disappointed.
Helpful Report
Posted 2 months ago
BEWARE: EZContacts advertises “Free shipping on all US orders,” yet they charge shipping if there is any sort of discount. I won’t fall for this again, and will return to my usual seller. The ad is misleading to consumers.
Helpful Report
Posted 2 months ago
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 months ago
I ordered eyelid wipes on April 1 and after several weeks of not receiving my order, I emailed you to cancel my order. I just received an email today, May 1, 1 1/2 months later, saying my order has been shipped. I don't want this order now. Again, please cancel my order.
Helpful Report
Posted 2 months ago
I had to email them inquiring about my order to be told up to a 3 week back order. Customer service is no help.
Helpful Report
Posted 2 months ago
Took forever for this to ship and then shipping was not expedited when it actually happened.
Helpful Report
Posted 2 months ago
It has been 3 weeks & I haven’t received package. Do I need to re-order them.? I am out of wipes. I need them now!
Helpful Report
Posted 2 months ago
Have not received my contacts yet
Helpful Report
Posted 2 months ago
Still waiting for an order. No communication!
Helpful Report
Posted 2 months ago
I placed an order on 04/25/25 and its now 05/14/25 and my item still has not shipped. i called customer service yesterday and was advised it was being prepared and shipped yesterday. I have received no updates no shipping confirmation and still don't know if my item is on its way. very poor customer service.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
The glasses I ordered were on backorder. When I contacted EZContacts to ask when they might have the glasses, there was no reply. I then cancelled the order. A week later, EZContacts shipped the order. I now have the priviledge of paying a return fee and EZContacts claims I never contacted them. I won't use EZContacts again!
Helpful Report
Posted 2 months ago
We’re very sorry for the frustration and inconvenience you experienced. It’s never our intention to overlook a customer’s request, and we sincerely apologize for the miscommunication regarding your cancellation. To resolve this, we will be sending you a prepaid return label so you won’t be responsible for any return shipping fees. We understand how disappointing this situation must have been and appreciate you bringing it to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out.
Posted 2 months ago
I waited over a month for my order to be even processed in the lab, then promise it would be done in 2 days, then a week or more later, still nothing. Worst experience and I’m sure I’ll have to get a new prescription now.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
USPS delivered to wrong address and Ezcontacts takes 5-10 business days to contact you or provide any resolution after you make claim. The hour difference only allows me to call until 1pm because their customer service closes at 5pm. First and last time I order from them, not worth it. Customer service is very important and they just don’t have good availability not quick follow up.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 months ago
No confirmation was presented before payment was processed, resulting in my package being sent to an out of date address. I was then given the run around between DHL, USPS, and completely ineffectual customer service despite immediately calling customer service in addition to using the online form to attempt to stop the shipment. I’m now out the price of expensive sunglasses with nothing to show for it and without being able to obtain useful help from anyone in the chain. What an experience
Helpful Report
Posted 2 months ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 2 months ago
First off, I ordered these glasses over two weeks ago and the PDP said 'ships in 3-5 business days'. Two weeks later, nothing, so I have to chat with a rep. Turns out they aren't even in stock! Talk about false advertising. I chat with a rep again today and suddenly they are shipped out. Now you send me a Review form when I don't even have the glasses yet? 1 star since I casn;t really review the glasses.
Helpful Report
Posted 2 months ago
Thank you for your feedback. We’re sorry for the confusion and appreciate you bringing this to our attention. To clarify, the product page listed an estimated availability of 4–6 weeks, which refers to when the item would be ready to ship. This is separate from the shipping method selected at checkout. We understand this distinction isn’t always clear and are working to improve how this information is presented. We're glad to see your order has now shipped. As for the review request, those are sent automatically and may occasionally arrive before delivery is completed. We hope you enjoy your glasses once they arrive and appreciate your patience throughout the process.
Posted 2 months ago
I’m a bit disappointed. I signed up to get a 10% discount on 1 st purchase.However I wasn’t able to receive due to your system providing no where to place on checkout screen. I’m sure this shall be one and done with your company
Helpful Report
Posted 2 months ago
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 2 months ago
EZContacts is rated 4.0 based on 22,684 reviews