EZContacts Reviews

4.1 Rating 17,967 Reviews
74 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

On hold for 1 hour and no response
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 weeks ago
Shipping time is RIDICULOUS! I am on day 20 and still have not received my order. The customer service said there was a delay but offered no other information or effort to rectify the problem. Once my order hopfully filled I will never use or recommend this company to anyone.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 weeks ago
Why all the junk mail? stop harrasing me.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for your review. We understand that you have been receiving a lot of emails from us lately, and we apologize for any inconvenience or frustration this has caused. We are always looking for ways to improve our customer experience, and we will take your comments into consideration. You can unsubscribe from our email list at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. You can also unsubscribe by emailing us at help@ezcontacts.com and we'll be glad to assist you in doing so. We appreciate your business with us and wish you a wonderful day ahead!
Posted 3 weeks ago
I ordered my contact lenses on 04/09 I paid an extra fee to receive my order the next business day and today it's 09/12 and I haven't receive anything. Today I got my email with the tracking number and states that the estimated time will be on Monday.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 weeks ago
I ordered a pair of glasses on March 3rd & they still have not shipped...Terrible Service.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 weeks ago
Horrible is the best way to describe it. It took over two weeks to receive my glasses, and when I got them, the prescription wasn’t even close!!
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 weeks ago
I ordered this as a Christmas gift well before Christmas. I honestly thought that it was canceled. I tried to cancel it after Christmas but couldn't even find the order. Imagine my surprise to see that it has shipped. I WILL BE RETURNING THIS.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 3 weeks ago
This company will show they have the item in stock, charge you for it, then never email you with an update on when it will be in stock (because it was never in stock in the first place, which is false advertisement). I will NEVER order from them again!
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out.
Posted 3 weeks ago
YOU want me to write a Review when you haven't deliverd the product I've paid for?! SOMEONE had better follow up on this. There is NO EXCUSE!
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 3 weeks ago
Worst place to order from, i paid extra shipping for expedited shipping, but got the sunglasses after 3 weeks. Also the customer service was horrible, it had hours of wait time.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for your feedback. We sincerely apologize that your recent order has not met your expectations. Upon review, we see that the specific item you ordered has a stated processing time of 4-6 weeks, as communicated on our website. Because your order was placed on March 24th, and shipped on April 10th, it was delivered within the given time frame. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com should you have any further questions or concerns.
Posted 3 weeks ago
When am I going to receive my order??
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 weeks ago
I paid extra to expedit shipping. Two weeks later, nothing. I called, they never got back to me.
Helpful Report
Posted 4 weeks ago
Hello there, Thank you for leaving a review. We apologize for the inconvenience caused by the issue with your order. One of our customer service representatives will be reaching out to you shortly to discuss the problem and work towards a resolution. We appreciate your business with us and are committed to resolving this for you as soon as possible.
Posted 3 weeks ago
Very bad customer experience. I will not recommend this seller to anyone
Helpful Report
Posted 4 weeks ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services
Posted 3 weeks ago
I ordered sunglasses weeks ago and they still haven't shipped. I didn't get an update until I inquired; apparently, they are out of stock. Soooooo, why are they available on your website for purchase then?
Helpful Report
Posted 4 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 weeks ago
What a terrible experience. You get what you pay for. It’s been three weeks since I ordered. Still not here. Apparently the lenses had to be sent back to redo. And they won’t cancel my order. I did this to save $70. Again, get what you pay for. Never again.
Helpful Report
Posted 4 weeks ago
Hi there, ​Thanks for reaching out to us and providing feedback. We are happy to report that your frames are currently being customized at our lab. This includes measuring and fitting your lenses into the frame before they are thoroughly inspected and securely packaged for shipment. As soon as your order ships, we will email you with the tracking information so you will know when to expect your delivery. Please let us know if we can be of further assistance by reaching out to us at help@ezcontacts.com
Posted 3 weeks ago
Ordered polarized and received unpolarized lenses
EZContacts 1 star review on 7th April 2024
Helpful Report
Posted 4 weeks ago
Hi there, Thank you for taking the time to leave a review. We appreciate your feedback. We understand your disappointment that the sunglasses you received are not polarized. To ensure transparency, our website clearly states that these sunglasses are not polarized, as you can see from the attached screenshot. If you have any questions or require further clarification, please don't hesitate to reach out to us and we'll be glad to assist you further.
Posted 4 weeks ago
Worse company to work with they took to long and have no idea how to run a buisness
Helpful Report
Posted 1 month ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 4 weeks ago
EZcontacts, customer service is terrible. They say that they are going to call you back because their whole times are long and they don’t call you back. After three days of trying to get them to call me back, they finally called me back. When I answered the phone after the second ring, they hung up. This proceed for the next couple of days. I finally got a hold of them after 10 days they told me that they would ship my glasses out within the next 72 hours. I advise them that I was going to be leaving out of town for two months and wasn’t gonna be able to be there to receive the glasses. I asked if they could overnight the glasses and I would pay the shipping and they refused. Buyer beware
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 4 weeks ago
The price shown for my contacts on Google was $69, but I was charged $99. I sent an email to customer service but have yet to hear back. Disappointing.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your review. We're happy to confirm that you received the discounted price of $69 for your order. To ensure accuracy, one of our representatives had already contacted you previously to verify this information. Please don't hesitate to reach out if you have any further questions about your order or require additional clarification. We're always happy to help!
Posted 4 weeks ago
I placed an order March 9, 2024. I inquired about the status of the order on March 27, 2024 and was told it was still being prepared and would likely be shipped within 2-6 business days. I logged in just now and see that the status has changed to shipped, yet the tracking link provided goes nowhere. I thought I had signed up for order updates via text message but have not received anything; yet, my inbox is flooded with advertising. Waiting impatiently at this point...
Helpful Report
Posted 1 month ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 4 weeks ago
EZContacts is rated 4.1 based on 17,967 reviews