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EZContacts Reviews

4.0 Rating 22,567 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered my contacts over a month ago and still have not received them. I had to reach out to them to find out they were on back order. No email or notification of any kind letting me know there would be such a long delay. They are supposedly en route to me now. I had hoped they would expedite the shiping to compensate for the wait but they did not. Still waiting.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
Took over a month for sunglasses to ship
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
This was a fraudulent purchase and I declined the charge with the credit card.
Helpful Report
Posted 3 weeks ago
Hi Beth, We’re sorry to hear this, but we’d like to clarify that the order was placed through our website with all the correct billing and verification details provided. If this was an unauthorized purchase, it may have involved compromised payment information outside of our system. We recommend working with your credit card provider to ensure your account is secure. If you need any documentation or assistance from our side, our support team is happy to help.
Posted 3 weeks ago
Ordered my contacts over a month ago and still haven't even gotten them yet. They haven't even shipped them yet.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 weeks ago
I regret ordering from EZ Contacts due to their complete incompetence in customer service. I reached out FOUR times before my order was completed, requesting delivery updstes and a price adjustment to reflect the current discounts available at the time. Despite multiple emails, EZ Contacts entirely ignored this request, refusing to acknowledge it until after my order was processed, when they conveniently claimed it was too late to make any price adjustments. To make matters worse, the frames I ordered were advertised as having a 3-5 business day delivery window, yet it took two months for my order to be completed and shipped! The lack of communication and prolonged delays were beyond frustrating, and their refusal to address my price adjustment request only made the situation worse. Instead of providing an actual resolution, they attempted to offer me a future discount—as if I would ever trust them with another prescription order after this disaster! A future discount is meaningless when a company refuses to respond to basic customer inquiries and blatantly disregards their own advertised delivery times. If you value reliable shipping, responsive support, and companies that actually honor their promises, avoid EZ Contacts at all costs. Their misleading delivery estimates, lack of communication, and inability to provide timely service make them an absolute nightmare to deal with. Take your business elsewhere—you’ll save yourself the frustration.
Helpful Report
Posted 3 weeks ago
We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how disappointing it is when communication falls short and expectations around shipping and pricing aren't met. We regret the delays with your order and the lack of timely responses to your requests. While backorder and processing times can sometimes extend due to supplier issues, we recognize that our communication throughout the process should have been much better. Regarding the price adjustment, we apologize for not addressing your request sooner. We understand how that added to your frustration, and we’ll be reviewing how these types of requests are handled to ensure they’re not overlooked in the future. We offered a future discount as a gesture of goodwill, but we understand and respect your decision if you choose not to return. Your feedback is important, and we’re using it to improve our service and communication moving forward. If there’s anything further we can do to make this right, please feel free to reach out to our support team directly.
Posted 3 weeks ago
They lost my package, and then shipped it to an address I’ve left for over 30 days. Look 60 days to fill my contact order!?
Helpful Report
Posted 3 weeks ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 3 weeks ago
I ordered n otem and it says they are out of stock but havmt tried to do anything about it
Helpful Report
Posted 4 weeks ago
Thank you for your review. We looked into your order and found that it has already shipped and is currently in transit. We're not sure where the confusion about the item being out of stock came from, but rest assured your order is on the way. If you have any questions or need tracking details, feel free to reach out to us at help@ezcontacts.com and we’ll be happy to assist you.
Posted 4 weeks ago
Still havnt received my glasses . And paid for two day shipping . Super sad . It’s been a few weeks already ..
Helpful Report
Posted 4 weeks ago
Hi Chad, Thank you for your review. We're so sorry for the delay and understand how disappointing that must have been, especially after selecting two-day shipping. We’ve gone ahead and refunded your shipping fee as a courtesy, and we're happy to let you know that your order has since shipped. If you have any questions or need help tracking your package, please feel free to reach out to us at help@ezcontacts.com. Thank you for your patience, and we hope you enjoy your new glasses.
Posted 4 weeks ago
I was charged for 2 sets on contacts before order was even shipped out. There was an issue with prescription and customer service was responsive but had zero empathy for my concerns of being charged for the one that would not process nor did they advise on a refund. Will never use again.
Helpful Report
Posted 4 weeks ago
Hi Meaghan, Thank you for your review. We’re so sorry to hear about your recent experience and completely understand your frustration. It’s never our intention to cause confusion or concern, especially when it comes to payment and customer care. To clarify, what appeared as a second charge was a temporary pre-authorization, a standard process to verify your payment method. This amount was not captured and should have cleared from your account automatically. We also want to confirm that your order has since shipped, and we truly appreciate your patience throughout the prescription verification process. If you’re still seeing any issues or have further questions, please don’t hesitate to reach out to us at help@ezcontacts.com. We’d be happy to take another look and ensure everything is fully resolved.
Posted 4 weeks ago
Worse customer service! Even worse shipping. Will never purchase from here again and will make sure to tells others not to as well
Helpful Report
Posted 4 weeks ago
Hi Reneta, Thank you for your review. We’re so sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we would like the opportunity to look into what happened and make things right. If you’re open to it, please email us at help@ezcontacts.com with your order details so we can investigate further and address your concerns directly. We truly appreciate your feedback and hope to earn back your trust.
Posted 4 weeks ago
So far, "NOT" happy! You're awful!
Helpful Report
Posted 4 weeks ago
Hi Jean, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services
Posted 4 weeks ago
Ordered on May 12th still hasn’t arrived on the 18th despite the website saying they ship Same day. Same day is a week? More? This is bs.
Helpful Report
Posted 4 weeks ago
Thank you for your feedback. We understand your frustration and would like to clarify the details of your order. Your order was placed on May 13, 2025, and shipped on May 15. The shipping method selected was 3–5 business days, which puts the estimated delivery date at May 19. We’re sorry for any confusion regarding the “Same Day Shipping” messaging. That applies to select items and order times, and we’ll continue working to make that clearer on our site. If you don’t receive your order by May 19, please feel free to reach out to us at help@ezcontacts.com and we’ll be happy to assist.
Posted 4 weeks ago
On April 30 2025 I make an order, and I never received, and I get charged for it I’m using affirm as a payment method and being paid for something then I never get, I need this to be canceled and refund it, please! The only email I’m getting for EZ Contacts is this one to review your service, but I don’t have nothing good to say now.😡
Helpful Report
Posted 4 weeks ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 4 weeks ago
There is not one good thing I can say about this experience. I placed an order 4/13 and had not received them so I called on 5/14 to find out where these glasses were. The lady I spoke with said they had to be re-done and that they were expected to ship in the next 5-7 days. 4 hours later I received shipping confirmation. Today, 5/17, I received the glasses. They are cracked under the right lens. I could not be more disgusted that after waiting for almost 5 weeks the glasses arrived damaged. What happened to the 5-7 days that I was told? Why did they ship a few hours after I called? Did someone just decide to send the cracked frame rather than to re-do them because I called to inquire where these were? Did someone just not care that these were cracked and didn’t think I would notice? Did I not have the right as a customer that had waited over a month for glasses to call and inquire? I feel as though I was punished for calling to inquire as to where these were. Is there no quality control in place to look for this kind of thing? I have so many questions as to not his could happen. I’m honestly just disgusted that a company that does business with prescription glasses could allow this to ship out damaged. It defies logic and customer service. To top it all off, it is Saturday and there is no one working today to call and talk to and find out how they are going to go about fixing and compensating me for this ridiculous situation. This order is an absolute failure on EZ Contacts part. I could not be more disgusted.
Helpful Report
Posted 4 weeks ago
Hi Bryan, We are truly sorry to hear about your experience and completely understand your frustration. Waiting weeks for an order only to receive a damaged item is incredibly disappointing, and we sincerely regret that this happened. One of our supervisors has already reached out to you directly to help make things right. A free return label was sent to you so we can replace the damaged frame, and we also refunded your shipping fee as a courtesy. In addition, a discount was applied toward your next purchase to acknowledge the inconvenience caused. We take quality control and customer service very seriously, and we’re actively reviewing how this happened so we can prevent it going forward. If there is anything more we can do for you, please do not hesitate to reach out. We’re committed to ensuring that your replacement arrives in perfect condition and that your trust in us is restored.
Posted 3 weeks ago
I paid for 2 day shipping $19.99 an was delayed I would like a refund on the shipping part
Helpful Report
Posted 1 month ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 3 weeks ago
I ordered a pair of Ray-Ban sunglasses mega wayfarer rBO480S Brown lenses tortoise frame. They are beautiful glasses. The frames were bent, very disappointed.
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Posted 1 month ago
BEWARE: EZContacts advertises “Free shipping on all US orders,” yet they charge shipping if there is any sort of discount. I won’t fall for this again, and will return to my usual seller. The ad is misleading to consumers.
Helpful Report
Posted 1 month ago
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 3 weeks ago
I ordered eyelid wipes on April 1 and after several weeks of not receiving my order, I emailed you to cancel my order. I just received an email today, May 1, 1 1/2 months later, saying my order has been shipped. I don't want this order now. Again, please cancel my order.
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Posted 1 month ago
I had to email them inquiring about my order to be told up to a 3 week back order. Customer service is no help.
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Posted 1 month ago
Took forever for this to ship and then shipping was not expedited when it actually happened.
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Posted 1 month ago
EZContacts is rated 4.0 based on 22,567 reviews