EZContacts Reviews

4.1 Rating 17,966 Reviews
74 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

No response for over a week No taking calls from customers Order item always delay on shipping Very disappointed
Helpful Report
Posted 4 days ago
Took 2 weeks to process my order
Helpful Report
Posted 4 days ago
EZContacts should explicitly state that Passover if observed prior to purchase rather than notifying customers after purchase has been made considering it is a lengthy holiday and typically when buying online rather than through your doctor the goal is getting contacts quickly.
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Posted 4 days ago
Currently its been over a week and my contacts still haven't evwn been shipped. When I try and call, the recording states the number of calls coming in is too many, so it hangs up on me. So can't find out why my contacts haven't shipped or when ill get them!
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Posted 4 days ago
I ordered 4 days ago and no communication
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Posted 4 days ago
The website doesn’t allow you to upload the prescription so you have to contact their customer service. I had two wait two weeks for a response and after sending five emails. Very disappointing.
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Posted 4 days ago
Placed order not realizing co would be closed for a week delaying my order with no notice given. Unable to contact customer service directly and no response to chat request.
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Posted 4 days ago
Obviously my prescription wasn't verified through my Dr because I was sent the wrong contacts.
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Posted 4 days ago
No response to customer service while closed for more than a week due to a holiday.
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Posted 5 days ago
Very disappointed with the lack of customer service along w the delay in shipping.
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Posted 5 days ago
I messaged immediately after ordering once I realized EZContacts would be closed till May 1st. The banner was not very noticeable at all. I didn’t even see it till I had already placed my order. I messaged asking to cancel the order, not expecting a response till you reopened. The first response I got was not from the message asking to cancel but saying that you shipped the order. Now I see that you charge shipping for returns. I’m never ordering from EZContacts again. If you’d canceled my order I’d order again in the future but come on, read your messages. What a terrible experience.
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Posted 5 days ago
9 days from order to the item finally being shipped, EZContacts? Never again.
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Posted 5 days ago
Not happy can not reach the companoy to change order or cancel rder
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Posted 5 days ago
Order my contacts over a week ago. I have yet to receive them.
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Posted 5 days ago
No customer service.
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Posted 1 week ago
So far I’M NOT IMPRESSED AT ALL…I ordered a pair of YSL sunglasses and after checking becuase it seemed like it was taking long to receive I saw that they sent an email stating the order was taking longer than expected to ship…why is that…if items are not in stock then that should be made privy to the consumer so they can decide if they want to wait and spend their hard earned money o it to not have the item…since receiving that email I have not received any additional updates or ANYTHING…I don’t know that I would patronize them again due to lack of customer service
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Posted 1 week ago
I ordered frames on March 13th and have not received them.
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Posted 1 week ago
Terrible. Placed an order and paid additional for shipping to have my order arrive 3 to 5 days. I'm leaving on vacation and yet order hasn't even been shipped after 5 days. Reached out to customer service and they email back saying closed till may1st? Then you should have made disclaimer on website before people place order. I want full refund. Worst experience ever. No one should have to experience this.
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Posted 1 week ago
Sent me the wrong lens . Multifocal was omitted
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Posted 1 week ago
I placed contact order 4/22 was excited to find them on-line so affordable. I called customer service to fax prescription and message said office was closed until May 1 due to Passover. I paid extra to have them shipped in 3 days and now won't get them for another 10 days. So I was angry there wasn't notice on-line that office would be closed till 5/1.
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Posted 1 week ago
EZContacts is rated 4.1 based on 17,966 reviews