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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Hard to comment accept my order is still processing have no idea when I will get it
Helpful Report
Posted 3 months ago
The glasses came, they are what I ordered, just what I liked Unfortunately the frame came distorted..that is the arms do not sit flat. There's no one to make the adjustment that a brick and mortar store would do. I have adapted an elastic to hold the frame level on my face. But it's a disappointment
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Posted 3 months ago
Product received as describe, this Ray-ban made in Italy. The ony thing that I need to contact customer service concern when my order will be ship after 5 days then it get ship. I wish they can ship sooner. Thank you
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Posted 3 months ago
Ordered 4-11 using my prescription it took about 10 days for an update so in total it took 3 weeks, just wish more information was provided during the waiting period
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Posted 3 months ago
I 'was' happy with the online order process, but now its going on 9 days and I still don't have contacts. I didn't realize your 'Free Shipping' meant I'd get my order 'whenever' the carrier got to it. A $250 order of contacts shouldn't be shipped like junk mail.
Helpful Report
Posted 3 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 3 months ago
Not a fan- slow to ship as they were down for a week for holiday. Used DHL which passed it off to USPS and got held up even longer. Would not buy from again- original price was click bait and ended up costing double.
Helpful Report
Posted 3 months ago
Thank you for sharing your feedback. We apologize for the delays you experienced during our holiday closure and the extended transit time with the carrier. We always aim to be transparent about pricing and shipping timelines, and we are sorry to hear that your experience did not meet expectations. Your comments have been shared with our team for review, and we appreciate you bringing this to our attention.
Posted 3 months ago
Not enough communication when a product is delayed.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 3 months ago
I ordered on Tuesday for overnight shipping. Didn't even ship until Friday.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
I placed my order back in March & just got an email today (April 23, 2025) that it has finally been shipped. Had I known the glasses frames were out of stock and going to take six weeks to get, I would have purchased them somewhere else.
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Posted 3 months ago
Giving a 3 star review just the reason I haven’t received my order. I put a order on April 2 till now April 23 haven’t received my order yet I guess I’ll give a chance to see when I get my order.
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Posted 3 months ago
While the selection and shipping speed are admirable, my biggest complaint is the irregularity of pricing. I have been a customer for several years, and each time I have had to search the Internet to find a discount code that works. I would think that regular customers would be able to have a discount without searching all over the place. The discounts are not consistent. If a person has to search the Internet every time to find a discount, why not just have the discount available on the website? And why not allow regular customers to have a discount automatically applied?
Helpful Report
Posted 3 months ago
Thank you for your continued support and for sharing your thoughtful feedback. We’re glad to hear you’re happy with our product selection and shipping speed. We understand that searching for discount codes each time can be frustrating, especially for returning customers. Our promotional offers do vary from time to time, but we appreciate your point about making savings more consistent and easier to access. If you ever need assistance locating an offer before placing an order, our team is always here to help. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Products are great but using the discount and getting the products presented with challenges and I wasn't able to get the discount .Order was placed and then I had to re-order again
Helpful Report
Posted 3 months ago
Thank you for your feedback. We’re glad to hear you’re happy with the products, but we’re sorry to learn that the discount process was frustrating. That’s certainly not the experience we want for our customers. We understand how important it is for promotions to apply smoothly. Our team is actively working to make the checkout process more user-friendly and consistent, especially when it comes to applying discount codes. If you haven’t already reached out, please feel free to contact us so we can take a closer look at your original order and see what can be done. We appreciate your patience and thank you for choosing us.
Posted 3 months ago
Good pricing, not an easy way to upload prescription
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Posted 3 months ago
Price is great, but delivery is not. I purchased an item expecting it to be delivered in 3-5 days. A week after it wasn’t even shipped. I sent two messages with no response, then I used the chat to contact them and by coincidence right after the chat the item was shipped. Expect to have it in a week.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Takes too long for shipment
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 3 months ago
Decent prices for contact lenses, but slow to ship. Paid $10 for shipping and had to wait 9 days before the order was actually shipped out.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We’re truly sorry the shipping delay caused you inconvenience. We understand how important timely delivery is, especially for contact lenses, and regret that your order didn’t arrive sooner. Because our fulfillment center was closed for Passover, we sent several advance notices via email and website banners asking customers who needed their order quickly to place their orders by April 11. Your order was placed on April 12, just after that cutoff, so it entered our processing queue once we reopened. The $9.95 shipping fee is for the shipping time, not the processing time. We know this explanation does not erase the delay, and we sincerely appreciate your patience. If there is anything we can do to help, please do not hesitate to reach out to us.
Posted 3 months ago
Placed order two weeks ago and cant get a status on order. Have received multiple marketing emails everyday for the past 15 days -- but no order delivery status.
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Posted 3 months ago
processing time took more than shipping. 4 days to process order and 3 days to arrive. Too long
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Posted 3 months ago
I ordered 2 weeks and 4 days ago and the order is still processing even though the website states 5-7 business days
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Posted 3 months ago
I ordered basic Oakley sunglasses on 2/23 and just received word they have shipped. I guess that is normal time.
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Posted 3 months ago
EZContacts is rated 4.0 based on 22,684 reviews