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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Your prices changed depending on how I got to your site.
Helpful Report
Posted 3 months ago
Thanks for your feedback. The pricing may vary depending on how you accessed our site—for example, discounts offered through Google Shopping or promotional links can apply automatically when clicked. If those aren’t selected, the pricing may reflect our standard rates. We appreciate you pointing this out and are always working to make things clearer for our customers.
Posted 3 months ago
The fact that this company charges $9.95 for shipping is unfortunate. There is no way it costs that much to mail the item so it's obvious the company is trying to pick up extra dollars here.
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Posted 3 months ago
Still awaiting delivery of product. Send out survey the day of shipment--doesn't make sense.
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Posted 3 months ago
Thank you for your feedback. Your order is currently in transit and should be arriving soon. Our review requests are sent automatically once an order ships and are not based on specific timings. We appreciate your input and will keep it in mind as we continue to improve our processes. If you have any further questions or need assistance, feel free to reach out.
Posted 3 months ago
Happy with sunglasses and good price, but not with delivery that took 16 days!
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Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 7-10 business day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 3 months ago
Lens is scratched/scuffed from transit
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Posted 3 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 3 months ago
EZ Contacts rejected my order stating a mismatch of my order and my prescription. There was no mismatch. Attempts to resolve the issue via simple emails were unsuccessful so I had to call Customer Service who were very professional and handled the problem efficiently .
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Posted 3 months ago
The website was not easy to follow.
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Posted 4 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 3 months ago
Took 2 weeks to receive
Helpful Report
Posted 4 months ago
Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. As stated on our website, lab customization takes approximately 5-7 business days, and it was indeed shipped within this time frame. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 4 months ago
I purchased the same style sunglasses I already own, in a different color. My existing pair was direct from Ray-Ban, but this pair of State Street sunglasses came to me from here with prescription lenses. I knew the style would look great, so I have no issues whatsoever with the Ray-Ban frames. My issue is that the prescription lenses EZContacts put in are so small within the frame holes that they audibly jiggle and make noise when doing anything whatsoever with the sunglasses. Into the case-jiggle jiggle. Out of the case-jiggle jiggle. I can only suspect they’ve been cut too small, as my RayBan direct pair certainly do not do this. Nor does any pair of glasses or sunglasses I’ve ever owned. I suspect they’ve will perpetually be that pair that has lenses that fall out.
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Posted 4 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 4 months ago
My delivery has been delayed. I was really looking forward to receiving them today, but I see they're still in New Jersey awaiting pickup.
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Posted 4 months ago
Thank you for your review, and we apologize for the delay! We wanted to let you know that your order was shipped today, so it is still within the 5-7 business day shipping window. We understand the excitement to receive your items and appreciate your patience. Please rest assured, your order is on its way and will be with you soon. If you have any further questions, feel free to reach out!
Posted 4 months ago
It is shameful that you charge $9.95 for shipping for a single box of contacts. I will be trying a new online contact company from now on
Helpful Report
Posted 4 months ago
Thank you for your feedback. We’re sorry to hear you’re unhappy with the shipping charge. It’s possible that the item you purchased was already discounted, which may have made it ineligible for free shipping. We always aim to offer the best value to our customers, and we truly appreciate your input. If you have any further questions or need assistance with future orders, we’d be happy to help.
Posted 4 months ago
Have not gotten a shipped message for 1 of the 2 pairs of glasses I purchased after 2 weeks
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Posted 4 months ago
Sadly, my order took very long to process. placed on 2/11/2025 literally being delivered today 3/28/2025 Frames took forever to send, frames arrives just as I was about to cancel the order of course. Then another time factor with the lens... nothing is every simple or easy
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Posted 4 months ago
They don't last as long as they used to a few years ago and theyre very expensive, but I do like them and like the company.
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Posted 4 months ago
took too long to ship and arrive
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Posted 4 months ago
Good prices but still haven't shipped after 4 days. Might drop down to a 1 if they aren't shipped soon.
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Posted 4 months ago
Kate spade order is acceptable but ordering Feb 11 the DITA $676 glasses which the money was taken out not left pending, no email saying it is back order & may take more then a month to ship & still waiting on 03-20 with no update is making me not want to do business with you again.
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Posted 4 months ago
I appreciated the price point of the Rayban Sunglasses, which is why I chose Ez Contacts. What I was disappointed in was the fact that it took 6 weeks to receive my purchase. I understand there was a supply issue, but there should have been better communication about this timeline. The picture also does not match the actual product. The picture is a brighter lighter gray and white stripe. The actual product is almost black with some striping. I also thought they were polarized, but I missed that part in the description that they are not.
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Posted 4 months ago
The delivery is extremely slow and little communication about delivery. I waited over 10 days for a shipping notice and still no product as yet.
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Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
Pricing is good, but the lack of communication is their downfall. No real updates on the status of the frames, no real tracking of the shipment. Frustrating
Helpful Report
Posted 4 months ago
Thank you for your feedback. We're glad to hear you’re happy with our pricing, but we’re sorry to hear about the frustration you’ve experienced with the communication and tracking updates. We understand how important it is to stay informed during the process. We’re currently reviewing our communication systems to ensure a better experience for our customers. In the meantime, if you’d like an update on your order, please feel free to reach out, and we’ll be happy to provide the information you need. We appreciate your patience and value your input.
Posted 4 months ago
EZContacts is rated 4.0 based on 22,684 reviews