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EZContacts Reviews

4.0 Rating 22,574 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The website was not easy to follow.
Helpful Report
Posted 2 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 months ago
Took 2 weeks to receive
Helpful Report
Posted 2 months ago
Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. As stated on our website, lab customization takes approximately 5-7 business days, and it was indeed shipped within this time frame. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 2 months ago
I purchased the same style sunglasses I already own, in a different color. My existing pair was direct from Ray-Ban, but this pair of State Street sunglasses came to me from here with prescription lenses. I knew the style would look great, so I have no issues whatsoever with the Ray-Ban frames. My issue is that the prescription lenses EZContacts put in are so small within the frame holes that they audibly jiggle and make noise when doing anything whatsoever with the sunglasses. Into the case-jiggle jiggle. Out of the case-jiggle jiggle. I can only suspect they’ve been cut too small, as my RayBan direct pair certainly do not do this. Nor does any pair of glasses or sunglasses I’ve ever owned. I suspect they’ve will perpetually be that pair that has lenses that fall out.
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 2 months ago
My delivery has been delayed. I was really looking forward to receiving them today, but I see they're still in New Jersey awaiting pickup.
Helpful Report
Posted 2 months ago
Thank you for your review, and we apologize for the delay! We wanted to let you know that your order was shipped today, so it is still within the 5-7 business day shipping window. We understand the excitement to receive your items and appreciate your patience. Please rest assured, your order is on its way and will be with you soon. If you have any further questions, feel free to reach out!
Posted 2 months ago
It is shameful that you charge $9.95 for shipping for a single box of contacts. I will be trying a new online contact company from now on
Helpful Report
Posted 2 months ago
Thank you for your feedback. We’re sorry to hear you’re unhappy with the shipping charge. It’s possible that the item you purchased was already discounted, which may have made it ineligible for free shipping. We always aim to offer the best value to our customers, and we truly appreciate your input. If you have any further questions or need assistance with future orders, we’d be happy to help.
Posted 2 months ago
Have not gotten a shipped message for 1 of the 2 pairs of glasses I purchased after 2 weeks
Helpful Report
Posted 2 months ago
Sadly, my order took very long to process. placed on 2/11/2025 literally being delivered today 3/28/2025 Frames took forever to send, frames arrives just as I was about to cancel the order of course. Then another time factor with the lens... nothing is every simple or easy
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Posted 2 months ago
They don't last as long as they used to a few years ago and theyre very expensive, but I do like them and like the company.
Helpful Report
Posted 2 months ago
took too long to ship and arrive
Helpful Report
Posted 2 months ago
Good prices but still haven't shipped after 4 days. Might drop down to a 1 if they aren't shipped soon.
Helpful Report
Posted 2 months ago
Kate spade order is acceptable but ordering Feb 11 the DITA $676 glasses which the money was taken out not left pending, no email saying it is back order & may take more then a month to ship & still waiting on 03-20 with no update is making me not want to do business with you again.
Helpful Report
Posted 2 months ago
I appreciated the price point of the Rayban Sunglasses, which is why I chose Ez Contacts. What I was disappointed in was the fact that it took 6 weeks to receive my purchase. I understand there was a supply issue, but there should have been better communication about this timeline. The picture also does not match the actual product. The picture is a brighter lighter gray and white stripe. The actual product is almost black with some striping. I also thought they were polarized, but I missed that part in the description that they are not.
Helpful Report
Posted 2 months ago
The delivery is extremely slow and little communication about delivery. I waited over 10 days for a shipping notice and still no product as yet.
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Pricing is good, but the lack of communication is their downfall. No real updates on the status of the frames, no real tracking of the shipment. Frustrating
Helpful Report
Posted 2 months ago
Thank you for your feedback. We're glad to hear you’re happy with our pricing, but we’re sorry to hear about the frustration you’ve experienced with the communication and tracking updates. We understand how important it is to stay informed during the process. We’re currently reviewing our communication systems to ensure a better experience for our customers. In the meantime, if you’d like an update on your order, please feel free to reach out, and we’ll be happy to provide the information you need. We appreciate your patience and value your input.
Posted 2 months ago
I recived my glasses 2.5 months after I ordered them. I was originally told it would be 7-10 days, so that was very disappointing. I contacted EZ Cintacts a few times within the process, and although the customer service was very kind, there was not much done to get my glasses. And I was told because of the wait that they would be shipped expedited (overnight) FREE of charge. They were shipped regularly, through USPS. I am unsure whether the glasses are genuine Dragon frames or if they are knock offs. They fit well and the prescription is excellent. So kudos there.
Helpful Report
Posted 3 months ago
Thank you for sharing your feedback. We sincerely apologize for the delay in your order and understand your frustration with the extended shipping time. While we strive to provide accurate shipping estimates, some delays can occur beyond our control. We want to reassure you that all our products, including the Dragon frames, are 100% authentic and sourced directly from authorized suppliers. We take authenticity and quality very seriously and are pleased to hear the fit and prescription meet your expectations. If you have any further concerns or questions, please don’t hesitate to reach out to us directly, and we’ll be happy to assist you further.
Posted 3 months ago
The service was great. The price reasonable. The only got 3 * because I was tricked into signing up for a 10% discount I could not use...
Helpful Report
Posted 3 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 3 months ago
So far, not impressed. It's been a couple weeks and I haven't received either pair of sunglasses I ordered or an update on delivery.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
You need to get better carier service..I did not recieve my 600 dollar eye glasses
Helpful Report
Posted 3 months ago
Thank you for your feedback. According to the tracking information, your order shows as delivered. If you have not received your glasses, please contact us via email with your order details, and we will investigate the matter further to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Ordering from EZContacts is easy, but tracking a prescription order is less clear. The status remains “order processing” until shipped with no information regarding the intermediate states that were available after speaking to a representative by phone. The shared details weren’t available online. I also received an email mentioning a delay, but it provided no additional information or reasons. I would have preferred a little more transparency.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with obtaining an order status. We understand the importance of this and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 3 months ago
Easy to order and be charged but no updates on order and neither has it shipped after 3 weeks
Helpful Report
Posted 3 months ago
EZContacts is rated 4.0 based on 22,574 reviews