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EZContacts Reviews

4.0 Rating 22,718 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I give a 3 because, why yes it was easy to order them online. The fact I paid extra for faster shipping and didn’t get them in the allotted time makes me take away to stars.
Helpful Report
Posted 1 year ago
Wrong power on contacts sent. Returning for refund and guess I have to pay return shipping on your mistake! WHY?? upload a prescription if you don't/can't follow the prescription settings?? I have reordered new contacts and hope you get it right this time!
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Posted 1 year ago
This was my second order, and while first one went well this one wasn’t as great. It had been about 2.5 weeks since my order and no update on if it had been processed or shipped. I emailed customer service and it was obvious the order hadn’t been started, it was processed only after me following up which took a long time. They did not offer any apology or option to cancel or refund
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Posted 1 year ago
Still haven’t received my order
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Posted 1 year ago
The product purchased was not available which resulted in a two week delay waiting on the back order. There was no notice during purchase that the product chosen was not available and would have to be placed on back order. In addition, the product arrival date is past the shipping time frame of the 2 to 3 days option which was purchased.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We’re so sorry for the unexpected delay with your order. We completely understand how frustrating it is to place an order expecting quick shipping, only to find out the item wasn’t immediately available. That’s not the experience we want for our customers, and we truly appreciate your patience. The shipping method you selected applies once the order is in transit, but we understand that doesn’t make the wait any less frustrating. We’re taking your feedback seriously and will review how we communicate backorder status to make this clearer in the future. Please let us know if there’s anything we can do to help—we’d love to make this right however we can.
Posted 1 year ago
3 stars for prior order, with no hassles. This order not so impressed. Had to wait two weeks to find out product hadn't been shipped. Called to find out product was out of stock. Attempt to cancel the order prior to shipping only to find out product shipped next day. Calling customer serivce that had no record of email sent. Very frustrated especially since CS will not consider waving $11.95 return fee.
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Posted 1 year ago
While their contact lens products are priced well, their processing times are ridiculous. It shouldn’t take 9 days for an order to get shipped when it’s just contacts off a shelf.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Haven't received my eyeglass frames yet...will do review After I do
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Posted 1 year ago
The ordering process was simple, but considering I placed my order 18 days ago and still have not received my contacts, I do not know if I will order again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 1 year ago
The initial posting said free shipping and no hidden costs. Charged $9.95 for,shipping which IS NOT FREE. I am a returning customer, seems some consideration should be offered.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
Posted 1 year ago
I did an online search for a specific brand of eyedrops. EZ Contacts appeared near the top of the search results. The price was not exceptional, but it was available and it was easier for me to purchase it online than to search for it in a store so I did. There was nothing to indicate that it was not in stock or would not be shipped quickly. My credit card was charged immediately. That was Jan 13. After two weeks I phoned to find out why the status of my order was still showing as "processing" on the website. After waiting on hold for more than 10 minutes I was put through to someone who told me that they were out of the product and were waiting to get more before they could fulfill my order. Two weeks later, I received notification that the order had been sent. When I clicked on the product image in the email confirmation to "review order details" I got an error message. But the tracking link to DHL shows that the order is scheduled for delivery on Feb 15. So, assuming it arrives then, they will have processed and fulfilled my order. It will have taken 30 days to receive a package of over-the-counter eye drops. Assuming they are fresh, I will not complain, but I am not inclined to purchase from EZ Contacts again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your experience. We sincerely regret the delay in fulfilling your order and understand how frustrating it must have been to wait much longer than expected for an over-the-counter product. Transparency is important to us, and we apologize that the availability of the item was not clearly communicated at the time of purchase. We also understand that waiting on hold and encountering an error when checking your order details only added to the inconvenience. These are areas we take seriously, and your feedback helps us improve both our inventory updates and customer communication. We truly appreciate your patience and hope that your order arrives in perfect condition. While we understand your hesitation to shop with us again, we would love the opportunity to provide you with a smoother experience in the future. Please don’t hesitate to reach out if there’s anything else we can do for you.
Posted 1 year ago
Ordered on Friday and it’s Wednesday and yet my order hasn’t shipped!!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
The priced ate great. But I had a hard time trying to update my orders from removing too many boxes to removing the shipping cost it automatically adds stuff to jack up the cost. Then wont let me take it off easily.
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Posted 1 year ago
Hi there, Thank you for your feedback! We're glad you found our prices competitive, but we’re sorry to hear that updating your order was frustrating. That’s definitely not the experience we want for our customers. We appreciate you bringing this to our attention, and we’ll be looking into how we can make the checkout process smoother. If you ever need help adjusting an order, our customer support team is happy to assist—just let us know! We value your business and hope to serve you again with a more seamless experience in the future.
Posted 1 year ago
You get what you pay for. These frames were just so so for me in the quality department. Had i known they were metal frames i would not have purchased. The hinge/screw is strategically placed in my peripheral vision which is a big annoyance. The metal is very pliable not durable at all. These will be thrown in the car for emergency use.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear that the frames didn’t meet your expectations. If you're dissatisfied with your purchase, you’re welcome to return them for a refund or exchange within 30 days. Please feel free to reach out to us or visit our website to initiate the return process. We appreciate your input and hope to have the opportunity to assist you further.
Posted 1 year ago
Processing and shipping needs major work.. or just honestly on the time frames.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
There are some great products to help with some new medications to help with the new diseases that have surfaced. Appreciate them!
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Posted 1 year ago
I made an order for 2 pairs of sunglasses on Jan 4 and am still waiting on the 2nd pair. There has been no contact or communication. I've reached out to cancel the 2nd pair and have had no response as well. Questioning the customer service.
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Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your order. We understand your frustration and are committed to resolving this as quickly as possible. One of our customer service representatives will reach out to you shortly to address your concerns and work towards a resolution. If you have any further questions or need assistance, please feel free to contact us. Thank you for your patience.
Posted 1 year ago
The quality of the lenses and everything is good but the shipping speed needs to be worked on. Ordered a month ago and still don’t have them because the ones for my right eye are out of stock. Please don’t confirm an order if you don’t have the lenses on hand right then and there.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
The website is somewhat easy to use but I purchased and have yet to receive a confirmation email or any type of receipt of purchase. I would like to know more or less when my order will arrive.
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for any confusion regarding your order confirmation. An order confirmation email, along with shipping details, was sent after your purchase. Sometimes these emails can end up in your spam or junk folder, so we kindly suggest checking there if you haven’t received them in your main inbox. If you still need assistance or have any questions about your order, please feel free to reach out. We're here to help!
Posted 1 year ago
Ordered contacts on 1/17/25. Did not ship out till 1/30/25. Called twice on 1/27 & 28 and each day they said it was shipping out later in the day.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,718 reviews