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EZContacts Reviews

4.0 Rating 22,574 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

When buying sunglasses is would be of great import if one was alouded to choose the size lens etc.. Most of your items have fixed sizes and cannot be changed. I have a large head and therefore I am unable to buy most of your products because of that fact.
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Posted 5 months ago
If I ever get them I will let you know
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Posted 5 months ago
The price was reasonable, but it took three weeks to get them
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Posted 5 months ago
Contacts showed up eventually. Zero communication from company, no response to email inquiries , no phone number to call for inquiring about order.
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Posted 5 months ago
I was hoping to have ordered my contacts in advance so that by the time I was running low, my new ones will come in. I ordered on December 6 and once I sent a follow up email regarding my package, I get a notification the next day informing me my package is on its way on December 20. Shipped two weeks later when I chose the 5-7 day shipping. (I’m only counting M-F, which are business days, as they only ship within said days) It’s just funny how had I not sent a follow up, would you have even shipped my package? Regardless, I’d still make future purchases. Thanks
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Posted 5 months ago
I rely on ezcontacts when it comes to all my eyewear. My only problem is this is the second time I order glasses that show they are in stock but takes almost or over a month to ship out
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Posted 5 months ago
Even though I like their stock and their customer service representatives (especially Ruth S.) are great, there is still a communication issue. I placed an order and received it partially within a few days, which is ok. But if I had not chatted with Ruth in customer service, I wouldn't have known the item I was waiting for had at least three weeks delay before it could be shipped. If an item is not in stock, at least let us know. I also emailed you guys back a few days ago and I still have not heard anything back.
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Posted 6 months ago
Customer service has declined, case and point is the rewards points system. They expire in 6mos and is of no use to people who buy eye glasses once a year as part of a vision insurance program. The rep refused to activate them, so it is a program designed to be of minimal use and not expected to be used anyway. There appears to be a $10 charge added on to lenses as well, it is advertised as $29.99, but really it is $39.99, when trying to check the item out. I dont think all of these are going to work out well for you going forward.
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Posted 6 months ago
My contacts weren’t in stock, but I didn’t get a notice regarding the delay. When I emailed customer service to ask about the order, they didn’t respond for a day or two.
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Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
I wish I could share my experience but they haven’t contacted me about my order , so hopefully I will get it ?
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Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Not happy with the website , when I click to the home page it was telling to sign up with my email to get a 15 percent off my first purchase , but when I apply the code it was telling me that discount could not be applied ,
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Posted 6 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 6 months ago
Good experience, But unsecure payment!? Eyeglasses frame I ordered from EZ Contacts arrived today in brand new condition. They were packed well in a sturdy box along with 2 freebies: a nice case and a pen shaped sprayer for cleaning them. Very satisfactory experience. However I'm concerned about security in ordering. Payment is by credit card only (and asks for security code on back of card) and even the payment goes through on an unsecured http not httpS page.
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Posted 6 months ago
Hi there, Thank you for your feedback! We're glad to hear you had a satisfactory experience with your eyeglasses frame and appreciated the thoughtful packaging and extra gifts we included. Regarding your concern about payment security, we assure you that all transactions on our platform are processed securely. We have not had any instances of issues related to payment security, and safeguarding your information is our top priority. If you have any additional concerns or questions, please don't hesitate to reach out to our customer service team. We value your trust and are committed to providing you with a secure and enjoyable shopping experience.
Posted 6 months ago
I selected the middle since I had to pick before I saw the item I purchased. I have not received the item I purchased yet and this is my first purchase so I need to wait until I receive my item before I leave a review.
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Posted 6 months ago
Hi there, Thank you for your feedback! Our review requests are sent out automatically based on order placement, but we apologize for any inconvenience this may cause. You're welcome to wait until you've received your order before sharing your thoughts. In the meantime, if you have any questions about your order or its status, please don’t hesitate to contact us. We’ll be happy to assist you!
Posted 6 months ago
Getting to customer service is painful and long wait time. There is a delay from when the order is placed to when the order is shipped causing a huge delay when a customer can receive the products.
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Posted 6 months ago
Hi there, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating long wait times and order delays can be, and we’re actively working to improve both our customer service response times and order processing efficiency. Your input is incredibly valuable, and we’ll use it to ensure a smoother and faster experience for our customers in the future. If there’s anything we can assist you with right now, please don’t hesitate to reach out—we’re here to help!
Posted 6 months ago
The left eye contacts are not correct.
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Posted 6 months ago
they are so much smaller on my face than I was expecting. the virtual try on made them look like they were bigger. They just feel kind of cheap.
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Posted 6 months ago
Hi there, Thank you for reaching out and providing feedback. We’re sorry to hear the glasses didn’t meet your expectations. It’s important to us that you’re happy with your purchase, and we understand how disappointing it can be when they don’t fit as expected. We offer a 30-day return period for refunds or exchanges, so if you’d like to explore other options, we’re here to help! Please reach out to us at help@ezcontacts.com, and we’ll be happy to guide you through the process.
Posted 6 months ago
No communication between lab and customer service. Spent 20 minutes on hold trying to get in touch with them. Lab emailed only no call when there was an issue.
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Posted 6 months ago
Hi there, Thank you for your review. Upon checking, we’re happy to confirm that the issue has been successfully resolved and your order has been shipped out. We apologize for the inconvenience and any lack of communication during the process. Your experience is important to us, and we’re committed to improving our service. If you have any further questions or concerns, please don’t hesitate to reach out!
Posted 6 months ago
Bad communication
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Posted 6 months ago
Hi there, Thank you for taking the time to share your feedback. We're always striving to provide the best possible service, so we're sorry to hear you're not completely satisfied. To help us understand your experience better, could you tell us more about what led to your dissatisfaction? Sharing specifics at help@ezcontacts.com would be a big help. Your input is valuable, and we want to make sure you have a positive experience with us in the future. We look forward to hearing from you shortly.
Posted 6 months ago
I have always been pleased with EZcontacts in the past - but my current order was ordered over 2 weeks ago, 11/20/2024, and for some reason still has not shipped.
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Posted 6 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with the delay in your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Really slow shipping; even though we’re paying for it. There are a lot competitors out there.
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Posted 6 months ago
Hi there, Thank you for your feedback. We apologize for any frustration caused by the shipping time. Upon checking, we see that you selected the 3-5 day shipping option at checkout, which is the reason for the delivery timeframe. However, we do offer upgraded expedited shipping methods for faster delivery, and you’re welcome to choose those options for future orders. According to our tracking, your order is currently in transit and will be delivered within the expected timeframe. We appreciate your patience and value your business, and we're always here to assist if you have any further questions.
Posted 6 months ago
EZContacts is rated 4.0 based on 22,574 reviews