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EZContacts Reviews

4.0 Rating 22,574 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered a pair of designer eyeglasses. The glasses are perfectly fine but part of the inside plastic case lining is cracked and the Versace box looked like it had been kicked around in a dirty warehouse, like it was old. Took 17 days from order to delivery with standard shipping, so not bad.
Helpful Report
Posted 4 months ago
Hi there, Thank you for your review! We're glad to hear that you're happy with your new eyeglasses, but we’re very sorry about the condition of the case and packaging. This is not the standard we strive to uphold, and we would love to look into this issue further. Could you please send us more details or pictures of the damage? We’ll investigate immediately and ensure that the packaging is improved for future orders. We appreciate your understanding and patience, and we’re committed to resolving this for you.
Posted 4 months ago
Slow Response. I place my order early Saturday morning and immediately got an email claiming they were in stock and will be shipped. However, they did not ship until Tuesday.
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your feedback. We apologize for any confusion regarding the shipping of your order. We wanted to clarify that your order was placed on Saturday, January 18th, and was processed and shipped the next business day, which was Monday, January 20th. Our team strives to ship orders as quickly as possible, and we understand how important it is to receive timely updates. We’re sorry if this caused any inconvenience and appreciate your patience throughout the process. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Posted 4 months ago
The rate for delivery is unreal for 2 day it’s twice the price of the item I won’t be using this again
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your feedback. We understand your concerns about shipping costs. We want to let you know that we offer free 5-7 day shipping on all undiscounted items, which is a more affordable option if you're not in a rush. We appreciate your input and hope you'll consider using this shipping method in the future. If you have any other questions or need assistance, feel free to reach out!
Posted 4 months ago
Price, customer service (editing order to use different payment method), communication, delivery - all great. Disappointing was one of the 6 months supply contact lens boxes I received expires in Sept 2025 (order placed Jan 2025). Luckily I noticed otherwise could easily be using expired contact lens. Rest of boxes have dates in 2028/9.
Helpful Report
Posted 5 months ago
Hi there, Thank you for sharing your experience and for your kind words about our service, communication, and delivery! We truly appreciate your feedback and your continued trust in us. We’re sorry to hear about the shorter expiration date on one of your contact lens boxes. While all our products are sourced directly from authorized distributors, we understand how important it is for you to maximize the use of your lenses. We’d be happy to swap out the box with the earlier expiration date for one with a longer shelf life. Please email us at help@ezcontacts.com with your order details, and we’ll assist you promptly to make this right. Thank you for bringing this to our attention, and we look forward to resolving this for you!
Posted 4 months ago
I didnt place 2 orders but you have sent me 2 orders. I logged in to place an order but didnt have the prescription with me to upload so i closed it out. I logged in again later to place order with the script. now i have been billed 2x with 2 orders.
Helpful Report
Posted 5 months ago
Never got the 10% discount
Helpful Report
Posted 5 months ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your discount code. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 4 months ago
Great prices but took almost 2 weeks to process my order and finally ship it.
Helpful Report
Posted 5 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
The order took a month to be delivered. I did get the items I purchased, but wasn’t expecting them to take so long.
Helpful Report
Posted 5 months ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the delay in your order. We understand how frustrating it can be to wait longer than expected, and we're sorry for the inconvenience. Thank you for your patience, and we’ll work on improving our shipping times to provide a better experience in the future. If you need any further assistance, please don't hesitate to reach out.
Posted 5 months ago
Took a long time to ship
Helpful Report
Posted 5 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
Great service, but stabilize your prices. Prices vary and I needed to go to different websites for each of my eye prescriptions. And lower your shipping prices. $10 for a single 6-pack of contacts is ridiculous.
Helpful Report
Posted 5 months ago
Hi there, Thank you for your feedback! We’re glad you enjoyed our service and appreciate your suggestions on pricing and shipping. Your input is invaluable as we work to improve our services. We look forward to serving you again soon!
Posted 5 months ago
This is my first order. So I can only comment on the easiness of ordering. I will make a comment when I get my glasses!
Helpful Report
Posted 5 months ago
I enjoyed my order from EZContacts and everything went well, except that I was not made aware during the order or notified after placing the order that my contacts were not in stock and it would take extra time to ship. My order did not ship until over 2 weeks after I placed my order.
Helpful Report
Posted 5 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
Took forever to ship and very slow updates
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Posted 5 months ago
I bought 2 pairs of glasses from them... 1 was discontinued(but I found the same pair at Macy's). 1 was not.. I got an email saying my order was cancelled because the discontinued pair... No explanation on the other pair.. emailed about the 2nd pair and they did not cancel the order but still have not shipped and it's over 2 weeks... Prices are ok but better to pay a little more and get your items sooner with .more clarity
Helpful Report
Posted 5 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your order. It’s unfortunate that one pair was discontinued and caused confusion. We also understand your frustration with the delay on the second pair. We strive to provide transparency and better communication, and it’s clear we fell short in your case. We’ll make sure to review our processes to prevent this from happening again. We truly appreciate your patience and understanding. If there’s anything else we can assist with or clarify, please don’t hesitate to reach out to our customer service team.
Posted 5 months ago
I still waiting on pair glasses. It’s really frustrating because i ordered it in December
Helpful Report
Posted 5 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
today it marks over a month since my order and this morning I got notification that my glasses finally shipped. What’s was frustrating is I ordered it in Black Friday, and I would see in my email days before Christmas ads about guarantee getting your glasses before Christmas. (While mine was never shipped) I had a friend recommend them as his experience was good. Emailed them a couple times about the status of my order no reply. From what I hear they’re a local mom and pop shop The price is unbeatable but hopefully these come in with no issue. I would not guarantee a quick delivery even if you pay extra for quicker delivery. They say 7-10 days at check out but it should expect longer way longer. If all goes good I get the glasses no problem I’d give it a 4 but dude they really need to be transparent about this. Almost made me call my bank and cancel everything.
Helpful Report
Posted 5 months ago
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the delays and frustration you’ve experienced with your order. We completely understand how disappointing it must have been, especially when you had expected timely delivery for the holidays. We want to assure you that your order has shipped and is now in transit. We regret that you did not receive the timely updates or support you needed when reaching out, and we’re truly sorry for the lack of communication. This is not the experience we aim to provide, and we are reviewing our processes to prevent this from happening in the future. We value your feedback and are committed to being more transparent about our shipping timelines going forward. We hope that when your glasses arrive, they meet your expectations, and that your experience with us improves moving forward. If there’s anything we can do to assist further or address any lingering concerns, please don’t hesitate to reach out to our customer care team directly at help@ezcontacts.com Thank you again for your patience and understanding.
Posted 5 months ago
So far I have not received my order. It took about a week before I got the shipping confirmation. Probably another week before I get my lenses.
Helpful Report
Posted 5 months ago
Hi there, Thank you for your feedback. We apologize for any inconvenience caused by the delay in receiving your order. We understand how important it is to get your lenses promptly. We’ve checked on your order, and it is currently in transit and expected to arrive shortly. We appreciate your patience while it makes its way to you. If you’d like to track your shipment, please don’t hesitate to reach out, and we’ll be happy to provide the latest updates. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
I ordered sunglasss and after 2 weeks heard nothing from EZContacts - just an “update” that the order was “processing”. After calling them, they told me the item was out of stock and would be restocked the following week. They did apologize for not updating me. Needless to say, the Xmas gift is LATE.
Helpful Report
Posted 5 months ago
EZContacts is my goto place to order my contacts. Unfortunately too many times lately I place my order, pay extra for expedited shipping, payment is taken from my account and there I wait for the contacts. I have to check in with Customer Support to see where my order is and am told they are waiting on stock to come in. Nowhere when I order does it say out of stock or else I’d order elsewhere. Payment should not be taken until the order is fulfilled. This past order it took a few weeks to finally receive my order which is unacceptable.
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Posted 5 months ago
My item took several weeks to arrive and was a week late for Christmas
Helpful Report
Posted 5 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
EZContacts is rated 4.0 based on 22,574 reviews