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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I CAN'T REVIEW SOMETHING I HAVEN'T GOTTEN YET
Helpful Report
Posted 6 months ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Love your contacts, but I must admit I am disappointed that you promote free shipping and charge for shipping. You advertise free shipping in the USA and still charge $8.95.
Helpful Report
Posted 6 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 6 months ago
I have not received them yet so can’t review! Supposed to be 3-5 business days!
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 3-5 day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 6 months ago
I’m disappointed to say my shades arrived & it took quia long time & they also came in with a scratch
Helpful Report
Posted 6 months ago
Hi there, Thank you for your review. We’re so sorry for the inconvenience you experienced with your recent order. It’s disappointing to hear that your shades arrived scratched and took longer than expected. We want to make this right for you as quickly as possible. Please send us an email at help@ezcontacts.com with your order details, and we’ll take care of this for you. Your feedback is important to us, and we appreciate you bringing this to our attention. We look forward to resolving this for you shortly.
Posted 6 months ago
website was good - shipping is a promble - many days later with no call or email - NOT HAPPY with the shipping - didnt get them on time for my trip
Helpful Report
Posted 6 months ago
Hi there, Thank you for sharing your feedback. We’re glad to hear you found our website user-friendly, but we’re truly sorry for the frustration caused by the shipping delay. Missing your glasses before your trip is understandably disappointing, and we regret not meeting your expectations. We’re working to improve our shipping processes and communication so that all customers receive updates in a timely manner. Your feedback is incredibly valuable to us, and we’re committed to ensuring a better experience in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out.
Posted 6 months ago
Order took way too long to ship. Ordered on Jan 2, shipped on Jan 16. Also, way too many marketing emails and texts.
Helpful Report
Posted 6 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand how frustrating it can be to wait longer than expected, and we’re truly sorry for the inconvenience this caused. We’re happy to let you know that your order has shipped, and we hope it arrives soon. Regarding the marketing emails and texts, we completely understand your concern. If you’d like to unsubscribe, you can do so by following the instructions at the bottom of any marketing message, or feel free to reach out to us, and we’ll take care of it for you. Thank you for your patience, and we hope to provide a smoother experience in the future.
Posted 6 months ago
I ordered a pair of designer eyeglasses. The glasses are perfectly fine but part of the inside plastic case lining is cracked and the Versace box looked like it had been kicked around in a dirty warehouse, like it was old. Took 17 days from order to delivery with standard shipping, so not bad.
Helpful Report
Posted 6 months ago
Hi there, Thank you for your review! We're glad to hear that you're happy with your new eyeglasses, but we’re very sorry about the condition of the case and packaging. This is not the standard we strive to uphold, and we would love to look into this issue further. Could you please send us more details or pictures of the damage? We’ll investigate immediately and ensure that the packaging is improved for future orders. We appreciate your understanding and patience, and we’re committed to resolving this for you.
Posted 6 months ago
Slow Response. I place my order early Saturday morning and immediately got an email claiming they were in stock and will be shipped. However, they did not ship until Tuesday.
Helpful Report
Posted 6 months ago
Hi there, Thank you for sharing your feedback. We apologize for any confusion regarding the shipping of your order. We wanted to clarify that your order was placed on Saturday, January 18th, and was processed and shipped the next business day, which was Monday, January 20th. Our team strives to ship orders as quickly as possible, and we understand how important it is to receive timely updates. We’re sorry if this caused any inconvenience and appreciate your patience throughout the process. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Posted 6 months ago
The rate for delivery is unreal for 2 day it’s twice the price of the item I won’t be using this again
Helpful Report
Posted 6 months ago
Hi there, Thank you for sharing your feedback. We understand your concerns about shipping costs. We want to let you know that we offer free 5-7 day shipping on all undiscounted items, which is a more affordable option if you're not in a rush. We appreciate your input and hope you'll consider using this shipping method in the future. If you have any other questions or need assistance, feel free to reach out!
Posted 6 months ago
Price, customer service (editing order to use different payment method), communication, delivery - all great. Disappointing was one of the 6 months supply contact lens boxes I received expires in Sept 2025 (order placed Jan 2025). Luckily I noticed otherwise could easily be using expired contact lens. Rest of boxes have dates in 2028/9.
Helpful Report
Posted 6 months ago
Hi there, Thank you for sharing your experience and for your kind words about our service, communication, and delivery! We truly appreciate your feedback and your continued trust in us. We’re sorry to hear about the shorter expiration date on one of your contact lens boxes. While all our products are sourced directly from authorized distributors, we understand how important it is for you to maximize the use of your lenses. We’d be happy to swap out the box with the earlier expiration date for one with a longer shelf life. Please email us at help@ezcontacts.com with your order details, and we’ll assist you promptly to make this right. Thank you for bringing this to our attention, and we look forward to resolving this for you!
Posted 6 months ago
I didnt place 2 orders but you have sent me 2 orders. I logged in to place an order but didnt have the prescription with me to upload so i closed it out. I logged in again later to place order with the script. now i have been billed 2x with 2 orders.
Helpful Report
Posted 6 months ago
Never got the 10% discount
Helpful Report
Posted 6 months ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your discount code. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 6 months ago
Great prices but took almost 2 weeks to process my order and finally ship it.
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
The order took a month to be delivered. I did get the items I purchased, but wasn’t expecting them to take so long.
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the delay in your order. We understand how frustrating it can be to wait longer than expected, and we're sorry for the inconvenience. Thank you for your patience, and we’ll work on improving our shipping times to provide a better experience in the future. If you need any further assistance, please don't hesitate to reach out.
Posted 6 months ago
Took a long time to ship
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Great service, but stabilize your prices. Prices vary and I needed to go to different websites for each of my eye prescriptions. And lower your shipping prices. $10 for a single 6-pack of contacts is ridiculous.
Helpful Report
Posted 6 months ago
Hi there, Thank you for your feedback! We’re glad you enjoyed our service and appreciate your suggestions on pricing and shipping. Your input is invaluable as we work to improve our services. We look forward to serving you again soon!
Posted 6 months ago
This is my first order. So I can only comment on the easiness of ordering. I will make a comment when I get my glasses!
Helpful Report
Posted 6 months ago
I enjoyed my order from EZContacts and everything went well, except that I was not made aware during the order or notified after placing the order that my contacts were not in stock and it would take extra time to ship. My order did not ship until over 2 weeks after I placed my order.
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Took forever to ship and very slow updates
Helpful Report
Posted 6 months ago
I bought 2 pairs of glasses from them... 1 was discontinued(but I found the same pair at Macy's). 1 was not.. I got an email saying my order was cancelled because the discontinued pair... No explanation on the other pair.. emailed about the 2nd pair and they did not cancel the order but still have not shipped and it's over 2 weeks... Prices are ok but better to pay a little more and get your items sooner with .more clarity
Helpful Report
Posted 6 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your order. It’s unfortunate that one pair was discontinued and caused confusion. We also understand your frustration with the delay on the second pair. We strive to provide transparency and better communication, and it’s clear we fell short in your case. We’ll make sure to review our processes to prevent this from happening again. We truly appreciate your patience and understanding. If there’s anything else we can assist with or clarify, please don’t hesitate to reach out to our customer service team.
Posted 6 months ago
EZContacts is rated 4.0 based on 22,684 reviews