Login
Start Free Trial Are you a business?? Click Here

EZContacts Reviews

4.0 Rating 22,571 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

they offer Free shipping- but at checkout- the "free shipping" option is blocked - not ok !!!
Helpful Report
Posted 3 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 3 months ago
You ask for review which blocks the receipt to be Copied so your sure the transaction has gone through. Prefer you wait 1 minute after the transaction or request review separately
Helpful Report
Posted 3 months ago
Easy contact I love this company, but for some reason when I just purchased some glasses, I didn't get any information no up-to-date about my glasses. It took my glasses a while to get here and I was very disappointed with that. I feel as though I should get some type of accommodation for my glasses taking so long.
Helpful Report
Posted 3 months ago
Glasses were advertised as black & white but they are mostly brown. I will be returning them
Helpful Report
Posted 3 months ago
I rated it a 3 because it took over a week for my contact order to be shipped. I am concerned as to why it is taking so long!
Helpful Report
Posted 3 months ago
Paid for 2 day shipping(19.99)didn't realize it took 2days just to review the order then ship it out. Now it's actually 4days total(or longer)before I receive my contacts...would have appreciated a disclaimer before paying $20 extra for a service that's not actually 2days :(
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We’re sorry for any confusion and appreciate your feedback. We want to clarify how our processing and shipping times work. As stated on our website, orders placed before 2:00 PM EST are processed the same business day, while orders placed after that time begin processing the next business day. Your order was placed on Thursday, February 27th at 4:36 PM EST, which means it was processed on the next business day and shipped out on Monday, March 3rd. This timeline is within our standard processing policy. Additionally, expedited shipping, such as 2-day shipping, speeds up the transit time after the order has been processed and shipped. However, it does not shorten the initial processing time required to prepare and fulfill the order. We’re sorry if this wasn’t clear at checkout, and we’ll take your feedback into account to improve how we communicate this. If you have any other questions or concerns, please don’t hesitate to reach out. We truly appreciate your business.
Posted 3 months ago
Order took quite a bit longer than their website states. I was lenient on this timeline but was content with the company response when I emailed asking about my order.
Helpful Report
Posted 3 months ago
Glasses are perfect. Exactly as described. My problem is the fact that the item was labeled to ship in 3-5 business days. It took over 3 weeks. Ridiculous!
Helpful Report
Posted 3 months ago
Excellent glasses, however very slow shipping experience. Took over a week to get out of warehouse with no explanation.
Helpful Report
Posted 3 months ago
This is the 3rd time I’ve ordered glasses/frames from EZContacts and just like my previous purchases (unfortunately), there was a really long shipping delay. I ordered frames that were “in stock” but still waited almost an entire month to receive them. I had to reschedule my optometrist appointment twice because the frames hadn’t reached me. The quality has been good overall - just not a huge fan of waiting so long to receive my items.
Helpful Report
Posted 3 months ago
I give a 3 because, why yes it was easy to order them online. The fact I paid extra for faster shipping and didn’t get them in the allotted time makes me take away to stars.
Helpful Report
Posted 3 months ago
Wrong power on contacts sent. Returning for refund and guess I have to pay return shipping on your mistake! WHY?? upload a prescription if you don't/can't follow the prescription settings?? I have reordered new contacts and hope you get it right this time!
Helpful Report
Posted 3 months ago
This was my second order, and while first one went well this one wasn’t as great. It had been about 2.5 weeks since my order and no update on if it had been processed or shipped. I emailed customer service and it was obvious the order hadn’t been started, it was processed only after me following up which took a long time. They did not offer any apology or option to cancel or refund
Helpful Report
Posted 3 months ago
Still haven’t received my order
Helpful Report
Posted 3 months ago
The product purchased was not available which resulted in a two week delay waiting on the back order. There was no notice during purchase that the product chosen was not available and would have to be placed on back order. In addition, the product arrival date is past the shipping time frame of the 2 to 3 days option which was purchased.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We’re so sorry for the unexpected delay with your order. We completely understand how frustrating it is to place an order expecting quick shipping, only to find out the item wasn’t immediately available. That’s not the experience we want for our customers, and we truly appreciate your patience. The shipping method you selected applies once the order is in transit, but we understand that doesn’t make the wait any less frustrating. We’re taking your feedback seriously and will review how we communicate backorder status to make this clearer in the future. Please let us know if there’s anything we can do to help—we’d love to make this right however we can.
Posted 3 months ago
3 stars for prior order, with no hassles. This order not so impressed. Had to wait two weeks to find out product hadn't been shipped. Called to find out product was out of stock. Attempt to cancel the order prior to shipping only to find out product shipped next day. Calling customer serivce that had no record of email sent. Very frustrated especially since CS will not consider waving $11.95 return fee.
Helpful Report
Posted 3 months ago
While their contact lens products are priced well, their processing times are ridiculous. It shouldn’t take 9 days for an order to get shipped when it’s just contacts off a shelf.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 months ago
Haven't received my eyeglass frames yet...will do review After I do
Helpful Report
Posted 3 months ago
The ordering process was simple, but considering I placed my order 18 days ago and still have not received my contacts, I do not know if I will order again.
Helpful Report
Posted 4 months ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 4 months ago
The initial posting said free shipping and no hidden costs. Charged $9.95 for,shipping which IS NOT FREE. I am a returning customer, seems some consideration should be offered.
Helpful Report
Posted 4 months ago
Hi there, Thank you for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
Posted 4 months ago
EZContacts is rated 4.0 based on 22,571 reviews