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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I recived my glasses 2.5 months after I ordered them. I was originally told it would be 7-10 days, so that was very disappointing. I contacted EZ Cintacts a few times within the process, and although the customer service was very kind, there was not much done to get my glasses. And I was told because of the wait that they would be shipped expedited (overnight) FREE of charge. They were shipped regularly, through USPS. I am unsure whether the glasses are genuine Dragon frames or if they are knock offs. They fit well and the prescription is excellent. So kudos there.
Helpful Report
Posted 4 months ago
Thank you for sharing your feedback. We sincerely apologize for the delay in your order and understand your frustration with the extended shipping time. While we strive to provide accurate shipping estimates, some delays can occur beyond our control. We want to reassure you that all our products, including the Dragon frames, are 100% authentic and sourced directly from authorized suppliers. We take authenticity and quality very seriously and are pleased to hear the fit and prescription meet your expectations. If you have any further concerns or questions, please don’t hesitate to reach out to us directly, and we’ll be happy to assist you further.
Posted 4 months ago
The service was great. The price reasonable. The only got 3 * because I was tricked into signing up for a 10% discount I could not use...
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Posted 4 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 4 months ago
So far, not impressed. It's been a couple weeks and I haven't received either pair of sunglasses I ordered or an update on delivery.
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Posted 4 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
You need to get better carier service..I did not recieve my 600 dollar eye glasses
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Posted 4 months ago
Thank you for your feedback. According to the tracking information, your order shows as delivered. If you have not received your glasses, please contact us via email with your order details, and we will investigate the matter further to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
Ordering from EZContacts is easy, but tracking a prescription order is less clear. The status remains “order processing” until shipped with no information regarding the intermediate states that were available after speaking to a representative by phone. The shared details weren’t available online. I also received an email mentioning a delay, but it provided no additional information or reasons. I would have preferred a little more transparency.
Helpful Report
Posted 4 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with obtaining an order status. We understand the importance of this and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 4 months ago
Easy to order and be charged but no updates on order and neither has it shipped after 3 weeks
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Posted 4 months ago
they offer Free shipping- but at checkout- the "free shipping" option is blocked - not ok !!!
Helpful Report
Posted 4 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 4 months ago
You ask for review which blocks the receipt to be Copied so your sure the transaction has gone through. Prefer you wait 1 minute after the transaction or request review separately
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Posted 4 months ago
Easy contact I love this company, but for some reason when I just purchased some glasses, I didn't get any information no up-to-date about my glasses. It took my glasses a while to get here and I was very disappointed with that. I feel as though I should get some type of accommodation for my glasses taking so long.
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Posted 4 months ago
Glasses were advertised as black & white but they are mostly brown. I will be returning them
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Posted 4 months ago
I rated it a 3 because it took over a week for my contact order to be shipped. I am concerned as to why it is taking so long!
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Posted 4 months ago
Paid for 2 day shipping(19.99)didn't realize it took 2days just to review the order then ship it out. Now it's actually 4days total(or longer)before I receive my contacts...would have appreciated a disclaimer before paying $20 extra for a service that's not actually 2days :(
Helpful Report
Posted 4 months ago
Hi there, Thank you for your review. We’re sorry for any confusion and appreciate your feedback. We want to clarify how our processing and shipping times work. As stated on our website, orders placed before 2:00 PM EST are processed the same business day, while orders placed after that time begin processing the next business day. Your order was placed on Thursday, February 27th at 4:36 PM EST, which means it was processed on the next business day and shipped out on Monday, March 3rd. This timeline is within our standard processing policy. Additionally, expedited shipping, such as 2-day shipping, speeds up the transit time after the order has been processed and shipped. However, it does not shorten the initial processing time required to prepare and fulfill the order. We’re sorry if this wasn’t clear at checkout, and we’ll take your feedback into account to improve how we communicate this. If you have any other questions or concerns, please don’t hesitate to reach out. We truly appreciate your business.
Posted 4 months ago
Order took quite a bit longer than their website states. I was lenient on this timeline but was content with the company response when I emailed asking about my order.
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Posted 5 months ago
Glasses are perfect. Exactly as described. My problem is the fact that the item was labeled to ship in 3-5 business days. It took over 3 weeks. Ridiculous!
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Posted 5 months ago
Excellent glasses, however very slow shipping experience. Took over a week to get out of warehouse with no explanation.
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Posted 5 months ago
This is the 3rd time I’ve ordered glasses/frames from EZContacts and just like my previous purchases (unfortunately), there was a really long shipping delay. I ordered frames that were “in stock” but still waited almost an entire month to receive them. I had to reschedule my optometrist appointment twice because the frames hadn’t reached me. The quality has been good overall - just not a huge fan of waiting so long to receive my items.
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Posted 5 months ago
I give a 3 because, why yes it was easy to order them online. The fact I paid extra for faster shipping and didn’t get them in the allotted time makes me take away to stars.
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Posted 5 months ago
Wrong power on contacts sent. Returning for refund and guess I have to pay return shipping on your mistake! WHY?? upload a prescription if you don't/can't follow the prescription settings?? I have reordered new contacts and hope you get it right this time!
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Posted 5 months ago
This was my second order, and while first one went well this one wasn’t as great. It had been about 2.5 weeks since my order and no update on if it had been processed or shipped. I emailed customer service and it was obvious the order hadn’t been started, it was processed only after me following up which took a long time. They did not offer any apology or option to cancel or refund
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Posted 5 months ago
Still haven’t received my order
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Posted 5 months ago
EZContacts is rated 4.0 based on 22,684 reviews