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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Tried to buy 3 times for my girlfriend’s birthday, the order kept getting canceled supposedly because of an error on the billing address. Nothing was wrong with it. Nobody answered my email.
Helpful Report
Posted 1 year ago
Hi there, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced with your order. We understand how important it is to get your gift on time, especially for a special occasion. One of our representatives will be reaching out to you shortly to resolve this issue and ensure your order is processed smoothly. We appreciate your patience and understanding, and we’re committed to making this right.
Posted 1 year ago
I am realizing just how long each of my shipments have taken. I am always having to go in and search for my order because it is taking too long to come. I am currently waiting on an order I placed 6 days ago with no response to my status inquiry and no update to my account as to status. Very discouraged from ordering through EZ contacts again.
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Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay and lack of updates regarding your order. We understand how frustrating this can be. Your order is currently in transit, and we appreciate your patience as it makes its way to you. We’re continuously working to improve our communication and shipping processes to ensure a better experience for our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We value your business and hope to regain your trust.
Posted 1 year ago
Good price and quick delivery
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Posted 1 year ago
Better sales and coupons for longtime customers. I've been buying from you long before you took over this company. I was a longtime user of the company you bought from. No appreciate for long-term customers.
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Posted 1 year ago
The only issue I had is when I order a pair of Ray-Ban they didn’t say they were out of stock. Other than that everything is fine
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Posted 1 year ago
Great customer service. Fast and efficient.
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Posted 1 year ago
i canceled my order
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Hasn't received my order since 2 weeks ago. Just shipped today. Promised to be "ready to ship in 3-5 business days". I'd say not worth your time.
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Posted 1 year ago
Slow shipping took too long and customers service hold time is ridiculous for status of order
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Posted 1 year ago
Shipping does not include the time to make the glasses. Must be able to wait , even with 2 day delivery option.
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Posted 1 year ago
I believe that I have received a bad batch of contacts on my last order. The contact(s) for my left eye have no vision in them. Like they are just clear plastic. No problem with the right eye--I can see out of the right eye contact.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Ordered contacts and 2 1/2 weeks later still haven’t received them with zero response from ez contacts when called and emailed them about the delay
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
It's been 3 months and still have not received my order If you like to be taken advantage of then EZ contact is the place for you
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Ordered a month ago; ordered it two weeks before my new eye exam appointment hoping it would come before then, even paid for faster shipping 3-5 business days. Been wearing my old prescription. Just got an update that it’s shipping. Would like some money back
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Longest shipping ever
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Posted 1 year ago
Great look!
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Posted 1 year ago
EZContacts couldn't be any more easier. They are fast and very efficient. This is the 3rd time using them and look forward on using them in the future. I love my contacts. Thank you again EzContacts.
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Posted 1 year ago
Where are my frames??? I ordered them over a month ago.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 1 year ago
Fast service with the best deals - why go anywhere else or order with insurance?
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Posted 1 year ago
Great pricing. Easy ordering.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews