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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

I ordered glasses from here before and never received them after 3 months. They did not charge for them. I am trying to order a new pair again. They showed to be in stock, so maybe they will ship. The price for them is better than everyone elses price. Hopefully they will ship this time.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
so fast shipment
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Posted 1 year ago
Order not processed for over 2 weeks
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and we expect them to be shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
I've ordered from EZ Contacts on several other occasions and this time was absolutely HORRIBLE HORRIBLE HORRIBLE first off they totally messed up my order I ordered 3 pair of sunglasses and 1 pair of eyeglasses which was not cheap they sent me a child pair for one and a different color for another and one still hasn't been shipped out I'm returning entire order once I receive the last pair (which probably is not in stock) I will absolutely NEVER EVER EVER order from them again 😤!!!!!!!!! However they did get the eyeglasses right....as they should have
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the mistakes with your recent order. We understand how disappointing this situation is, especially after your previous positive experiences with us. We want to make this right and ensure you’re satisfied. Please email us at help@ezcontacts.com with your order details, and we’ll work on a resolution for you. Thank you for your patience, and we hope to earn your trust back.
Posted 1 year ago
Hi, I ordered my glasses on September 9th, but put the wrong prescription in. I fixed it quickly and then waited....and waited. I emailed 3 times to follow up on the order and ultimately tried to cancel it because it was taking so long. Anyway, I finally got them and they are great, just took too long...
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re glad to hear you’re happy with your glasses! However, we sincerely apologize for the delays you experienced with your order. We understand how frustrating it can be to wait, especially after correcting your prescription. We appreciate your patience and the effort you took to follow up with us. Your experience is important to us, and we’ll work to improve our processing times in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!
Posted 1 year ago
Quick delivery
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Posted 1 year ago
I love EZ contacts! My contacts are right and on time every time. But I have ordered several pairs of glasses and they never arrive on time and they are never right. I have a drawer full of them that I can't even wear. There's never an offer for refund or anything. I've been a customer for many years and I really hope this issue is addressed!
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Posted 1 year ago
Hi there, Thank you for your loyalty to EZ Contacts and for sharing your feedback. We’re thrilled to hear that you love our contact lenses, but we’re sorry to learn about the issues you've had with your glasses orders. We’d like to look into this matter further and understand what went wrong. Please reach out to us directly with your order details, and we’ll work to address your concerns. Your satisfaction is important to us, and we appreciate the opportunity to resolve this.
Posted 1 year ago
EZContacts 1. Easy to order; 2. Easy to update order; 3. 4. High quality; 5. Fast delivery!
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Posted 1 year ago
I had never heard of this website, but found it on my Google search for contacts. I was a little nervous to order, but I am so glad that I did! I saved over $200 on a year's supply of my contacts versus what I normally spend at the eye doctor AND the shipping was very fast! I am so impressed and I really recommend this site!
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Posted 1 year ago
Disappointed, Silhouette Illusion Nylon frames too small for my trifocal lenses. Silhouette Urben NEO Full rim frames have a bar above the nose piece that is ugly but lens would accommodate the trifocal lens. Need different frame. Need to return the frames.
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Posted 1 year ago
Hi there, Thank you for your review. We’re sorry to hear that the frames didn’t meet your expectations. To initiate a return, please visit our website where you can find the return process outlined. If you need any assistance or have questions about selecting a different frame, don’t hesitate to reach out to us at help@ezcontacts.com. We’re here to help!
Posted 1 year ago
I have used ezcontacts before and been quiet happy with the quality and speed of delivery. Although, with this order I am very disappointed. while the glasses did arrive quite fast, the condition of the lenses is unacceptable. now, this is the fourth pair of glasses i've recieved from this company and none of the other three had any blemishes, scratches or imperfections of any kind on them. this pair on the other hand had two long scratches on the left lense and an 1/8th" group of scratches about a 1/2" wide across the right lense. my theory with the scratches on the right lense is that there was a machining error that destroyed the coating in the area.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
These contacts are NOT for me, and I need to return them. They are definitely not what my doctor's office has. The packaging looks the same; but after two hours of having them in my eyes I could NOT see! It was the scariest thing, and I was NOT home, nor did I have glasses with me. I called my doctor's office who got me in the very next day, yesterday 10/18/2024 and they gave me a different pair although it came from packaging that looked identical to what was shipped to me from EZ contacts, they are not the same. I'm so upset. I wore these contact lenses for two days, a new pair each day as they are daily wear. I will not put these in my eyes again. If I could give negative stars I'd have to opt for that.
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Posted 1 year ago
I love ezcontacts ! Best eye color contacts I have ever tried on
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Posted 1 year ago
Ez to to place an order.
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Posted 1 year ago
Great prices,fast and EZ ordering
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Posted 1 year ago
I’ve ordered many years ago from EZ Contacts. I’m not happy that I got charged for my contacts before prescription verification and shipping. On top of that I paid extra for faster shipping.
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Posted 1 year ago
The glasses came back 1Million times better than I expected. Zero complaints. I will definitely be purchasing again.
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Posted 1 year ago
After not hearing about my order for approx. a month I contacted EZ Contacts to enquirer about delivery only to find out that the product I wanted was back ordered and would be another 3-5 weeks. Ordered product in August and didn't received until October. In this day and age, there is no reason why a company cannot let you know when you order if an item is in stock and if not expected delivery date.
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Posted 1 year ago
Hi there, Thank you for your feedback, and we sincerely apologize for the delay you experienced with your order. We understand how frustrating it can be to wait, especially when you’re looking forward to receiving your products. We appreciate your patience, and we're happy to inform you that your order has since shipped. We're continuously working to improve our communication regarding stock availability and expected delivery times. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your understanding!
Posted 1 year ago
I product I ordered and received was perfect. I great price was a wonderful bonus. Bill H.
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Posted 1 year ago
I am so happy with my glasses. They fit perfectly and I was fearful but I'm telling everyone I know to order from this company. Yay
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews