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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I order contacts for my daughter from 3 different online companies, based on price and availability to see who had better service and reliability. I received my contacts from the other two companies with in a week. I had to email EZContacta is going to take almost 3 weeks. I emailed customer support and never got a response. I’m very disappointed as this company was recommend to us.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how important it is to receive your contacts promptly, especially when comparing different companies. We apologize for the delay in shipping and for the lack of response from our customer support team. This is not the level of service we aim to provide. We appreciate your recommendation and take your concerns seriously, as they help us improve. If you need assistance with your order or have any further questions, please don’t hesitate to reach out directly. We’re here to help and hope to restore your trust in us.
Posted 1 year ago
Not sure what their business model is but it takes weeks to get your contacts from them. Savings wasn’t worth aggravation of waiting and getting no response from inquiries.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great prices, easy to use, simple and quick order placement, no hassle with useless customer service representatives. Great service and price, and free delivery too!
Helpful Report
Posted 1 year ago
Was not notified of company’s vacation! Paid for three day shipping with the expectation that they would come with in a certain timeframe. Unfortunately, I had to buy additional contact lenses to have during significant event.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re truly sorry to hear about your experience. We understand how important it is to receive your contacts promptly, especially when comparing different companies. We apologize for the delay in shipping and for the lack of response from our customer support team. This is not the level of service we aim to provide. We appreciate your recommendation and take your concerns seriously, as they help us improve. If you need assistance with your order or have any further questions, please don’t hesitate to reach out directly. We’re here to help and hope to restore your trust in us.
Posted 1 year ago
No one in the office for 10 days. Never verified the prescription. Turns out I didn’t even have a valid prescription. What are these people even doing?
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
The glasses are cool but they are TERRIBLE with shipping!!! This is the second time ordering from these guys, and they take an entire WEEK just to process the order and about another week to have it delivered! It’s so frustrating!!!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delays you've experienced with shipping. We understand how frustrating it can be to wait longer than expected, especially after already placing multiple orders with us. We appreciate your patience and want to assure you that we are actively working to improve our processing and shipping times. Your satisfaction is important to us, and we hope to provide a better experience in the future. If you have any further questions or concerns, please feel free to reach out. We’re here to help!
Posted 1 year ago
Thanks for being so quick!
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Posted 1 year ago
Ordered 10 days prior to finding that they had not left the warehouse. I cancelled the order yet haven't heard from anyone or received any emails from EZ. No customer service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I paid for the fastest shipping option (3-5 days) and my order has taken 8+ days to get there and it’s still in the warehouse. I’m really upset and haven’t had contacts in over a week. I’m also mad I paid for extra expensive shipping and it was useless.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay you’ve experienced. As noted on our website, our company was closed for the holiday, which affected order processing during that time. However, we’re pleased to inform you that your order has now been shipped within the paid shipping timeframe. We understand how important it is to have your contacts on time, and we appreciate your patience. If you have any further questions or need assistance, please don’t hesitate to let us know. We’re here to help!
Posted 1 year ago
Awesome selection, love the try on feature, easy to navigate the site, quick checkout and shipped extremely quick!
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Posted 1 year ago
No responses to messages and took nearly a week processing before my order even got a shipment notice. I paid for upgrades shipping to get them sooner not aware that "processing" would take a week first. Definitely not recommended if you need your order even moderately quick.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I have not received my order on my contacts that I spent $68.00 for and would like to know the status on my order. Pls let me know what the status on my order is
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out about your order. We’re happy to inform you that your contacts have shipped and are currently in transit. Please check your email for the shipping tracking details, which will provide you with the most up-to-date information on your order’s status. If you have any further questions or need assistance, feel free to reach out. We appreciate your patience!
Posted 1 year ago
It would be more efficient if the orders give more details with updates. I ordered an item that should arrive between 3-5 business days and my order didn't arrive yet.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
My first time ordering with EZContacts, very disappointed in the delivery time and notifications! I ordered my contacts on Tuesday and paid $8.95 for 3-5 day express and it is now Saturday. Every time I check the progress it’s still at processing. Why didn’t waste almost $10 for a delivery that’s not express or get any updates as to the delay!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Ordered on Wednesday. It’s Saturday. Order still has not shipped. Emailed support yesterday and they have been closed for a holiday since at least Wednesday and don’t open till Sunday. An auto reply email asked me to ask me question about my order not having shipped again on Sunday. lol. Also paid for express shipping…
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re pleased to inform you that your order has now shipped and is currently in transit. Please check your email for more details, including tracking information. We appreciate your understanding regarding our holiday closure and apologize for any confusion caused by the automated responses. If you have any further questions, feel free to reach out to us at help@ezcontacts.com. We’re here to help!
Posted 1 year ago
Total scam. Teaser low price. Never received my contacts.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out and providing feedback. We’re sorry to hear about your experience and understand your frustration. We’d like to look into this matter further to ensure we can address your concerns. Please provide us with your order details, and we will investigate what happened with your contacts. Your satisfaction is important to us, and we appreciate the opportunity to resolve this.
Posted 1 year ago
If you close for a holiday. Plaster it on your website. Stop allowing orders. I placed an order for the wrong item. Tried to reach out to someone then found out you were closed.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your thoughts with us. We apologize for any inconvenience our holiday closure may have caused. We did post a banner on our website and sent out emails to notify customers of our upcoming closure. If you accidentally ordered the wrong item, we’re here to help you sort it out. Please contact us at help@ezcontacts.com with your order details, and we’ll assist you as soon as we can. We appreciate your understanding!
Posted 1 year ago
Very good quality!
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Posted 1 year ago
Always a pleasure & the best prices
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Posted 1 year ago
Prompt and professional service.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews