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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

After two weeks, my contacts still have not shipped. I have not been notified of a backorder or other issue. What happened? Is this typical? Currently cannot recommend.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
While prices are good, you cannot trust delivery times. Listed times are never accurate and typically 2-3 weeks delayed. It’s really hard to count on them.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're glad to hear you appreciate our prices, but we sincerely apologize for the delays you've experienced with delivery times. We strive to provide accurate shipping estimates and understand how frustrating it can be when expectations aren’t met. We're continuously working to improve our processes and appreciate your patience. If you have any specific concerns about your order, please don’t hesitate to reach out to our customer service team. Thank you for your understanding!
Posted 1 year ago
I ordered October 17th and today is the 28th. I paid extra to have glasses shipped in 3-5 business days. I have not received my glasses. I bought them for my vacation.. Well, they are not going on vacation with me, I left on Sunday for 2 weeks in Europe. No word on when they are supposed to arrive. Big disappointment
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your concerns. However, we’d like to clarify that we communicated extensively about our holiday closure through numerous emails and a banner on our website, advising customers to place orders by 10/15 to receive them before the break. Since your order was placed on 10/17, it was processed and shipped immediately after we reopened on 10/28. We understand your frustration, especially with your upcoming vacation. We genuinely apologize for any confusion and inconvenience this has caused. If you have further questions or need assistance, please don’t hesitate to reach out.
Posted 1 year ago
There was no warning on the ordering site that they were going to be closed for two weeks. I needed my contacts right away. Also, I paid the extra processing fee so that it would ship more quickly. It shouldn’t have been an option if they were closed.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. However, we want to clarify that we communicated extensively about our holiday closure through numerous emails and a banner on our website, indicating that customers should place orders by 10/15 to receive them before the break. Since your order was placed on 10/17, it was processed and shipped immediately after we reopened. We understand your frustration, especially with the urgency of your needs, and we genuinely apologize for any confusion this has caused. If you have any further questions or need assistance, please feel free to reach out.
Posted 1 year ago
Usually a big fan of this site, but my last order took 10 days to ship. Other than that, good stuff.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback! We're glad to hear you enjoy our company and apologize for the delay with your recent order. We had a scheduled closure and communicated this to all our customers through emails and notifications on our website. We appreciate your understanding and support, and we’re committed to improving our shipping times. If you have any further questions or concerns, please feel free to reach out.
Posted 1 year ago
Bad communication. I ordered sunglasses that I needed to arrive within about a week. I paid for expedited shipping to ensure they’d arrive on time, after days of my order status still being on “Order Received” I decided to email them and cancel my order. I then get an automated response saying they’re observing some holiday and will be closed for the rest of the week and to email them again once they open again. Nowhere while ordering did they mention they’d be closed for like a week and from other reviews I found online people say stuff you order will be out of stock and they won’t indicate that any any point until after you’ve ordered and ask them what’s the hold up. I wouldn’t recommend them to anyone.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We want to clarify that we communicated extensively about our holiday closure through multiple emails and a banner on our website, advising customers to place orders by 10/15 to receive them before the break. Since your order was placed on 10/16, it was processed and shipped immediately after we reopened. We understand how important timely delivery is, and we apologize for any confusion this situation may have caused. Your feedback is valuable to us, and we will continue to improve our communication. If you have any further questions or need assistance, please feel free to reach out.
Posted 1 year ago
Ordered contacts and still waiting for them over 10 days later. Wouldn’t use their website ever again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. However, we want to clarify that we communicated clearly about our holiday closure through numerous emails and a banner on our website, advising customers to place orders by 10/15 to receive them before the break. Since your order was placed on 10/17, it was processed and shipped immediately after we reopened. We understand your frustration with the delay, and we apologize for any inconvenience this has caused. If you have any further questions or need assistance, please don’t hesitate to reach out.
Posted 1 year ago
Pricing is great, but shipping time is the worst.
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Posted 1 year ago
Great service and fast turnaround
Helpful Report
Posted 1 year ago
Last contacts I ordered took almost a whole month before it got shipped. No updates or follow up regarding a delay in shipment/delivery. Had to follow up myself.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re sorry to hear about the long wait and lack of updates regarding your order. This is not the experience we strive to provide, and we understand how frustrating it can be to not receive timely communication. We appreciate you bringing this to our attention, as it helps us improve our processes. If you have any further questions or concerns, please feel free to reach out, and we’ll do our best to assist you. Thank you for your understanding!
Posted 1 year ago
Took too long to ship my order out
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Shipping takes way too long
Helpful Report
Posted 1 year ago
Thank you for your feedback. We’re sorry to hear that you found the shipping process to be slower than expected. We understand how important timely delivery is, and we’re continuously working to improve our shipping times. If you have any specific concerns or need assistance with your order, please don’t hesitate to reach out. We appreciate your patience and understanding!
Posted 1 year ago
I order contacts for my daughter from 3 different online companies, based on price and availability to see who had better service and reliability. I received my contacts from the other two companies with in a week. I had to email EZContacta is going to take almost 3 weeks. I emailed customer support and never got a response. I’m very disappointed as this company was recommend to us.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how important it is to receive your contacts promptly, especially when comparing different companies. We apologize for the delay in shipping and for the lack of response from our customer support team. This is not the level of service we aim to provide. We appreciate your recommendation and take your concerns seriously, as they help us improve. If you need assistance with your order or have any further questions, please don’t hesitate to reach out directly. We’re here to help and hope to restore your trust in us.
Posted 1 year ago
Not sure what their business model is but it takes weeks to get your contacts from them. Savings wasn’t worth aggravation of waiting and getting no response from inquiries.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great prices, easy to use, simple and quick order placement, no hassle with useless customer service representatives. Great service and price, and free delivery too!
Helpful Report
Posted 1 year ago
Was not notified of company’s vacation! Paid for three day shipping with the expectation that they would come with in a certain timeframe. Unfortunately, I had to buy additional contact lenses to have during significant event.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re truly sorry to hear about your experience. We understand how important it is to receive your contacts promptly, especially when comparing different companies. We apologize for the delay in shipping and for the lack of response from our customer support team. This is not the level of service we aim to provide. We appreciate your recommendation and take your concerns seriously, as they help us improve. If you need assistance with your order or have any further questions, please don’t hesitate to reach out directly. We’re here to help and hope to restore your trust in us.
Posted 1 year ago
No one in the office for 10 days. Never verified the prescription. Turns out I didn’t even have a valid prescription. What are these people even doing?
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
The glasses are cool but they are TERRIBLE with shipping!!! This is the second time ordering from these guys, and they take an entire WEEK just to process the order and about another week to have it delivered! It’s so frustrating!!!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delays you've experienced with shipping. We understand how frustrating it can be to wait longer than expected, especially after already placing multiple orders with us. We appreciate your patience and want to assure you that we are actively working to improve our processing and shipping times. Your satisfaction is important to us, and we hope to provide a better experience in the future. If you have any further questions or concerns, please feel free to reach out. We’re here to help!
Posted 1 year ago
Thanks for being so quick!
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Posted 1 year ago
Ordered 10 days prior to finding that they had not left the warehouse. I cancelled the order yet haven't heard from anyone or received any emails from EZ. No customer service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews