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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I paid for the fastest shipping option (3-5 days) and my order has taken 8+ days to get there and it’s still in the warehouse. I’m really upset and haven’t had contacts in over a week. I’m also mad I paid for extra expensive shipping and it was useless.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay you’ve experienced. As noted on our website, our company was closed for the holiday, which affected order processing during that time. However, we’re pleased to inform you that your order has now been shipped within the paid shipping timeframe. We understand how important it is to have your contacts on time, and we appreciate your patience. If you have any further questions or need assistance, please don’t hesitate to let us know. We’re here to help!
Posted 1 year ago
Awesome selection, love the try on feature, easy to navigate the site, quick checkout and shipped extremely quick!
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Posted 1 year ago
No responses to messages and took nearly a week processing before my order even got a shipment notice. I paid for upgrades shipping to get them sooner not aware that "processing" would take a week first. Definitely not recommended if you need your order even moderately quick.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I have not received my order on my contacts that I spent $68.00 for and would like to know the status on my order. Pls let me know what the status on my order is
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out about your order. We’re happy to inform you that your contacts have shipped and are currently in transit. Please check your email for the shipping tracking details, which will provide you with the most up-to-date information on your order’s status. If you have any further questions or need assistance, feel free to reach out. We appreciate your patience!
Posted 1 year ago
It would be more efficient if the orders give more details with updates. I ordered an item that should arrive between 3-5 business days and my order didn't arrive yet.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
My first time ordering with EZContacts, very disappointed in the delivery time and notifications! I ordered my contacts on Tuesday and paid $8.95 for 3-5 day express and it is now Saturday. Every time I check the progress it’s still at processing. Why didn’t waste almost $10 for a delivery that’s not express or get any updates as to the delay!
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Ordered on Wednesday. It’s Saturday. Order still has not shipped. Emailed support yesterday and they have been closed for a holiday since at least Wednesday and don’t open till Sunday. An auto reply email asked me to ask me question about my order not having shipped again on Sunday. lol. Also paid for express shipping…
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re pleased to inform you that your order has now shipped and is currently in transit. Please check your email for more details, including tracking information. We appreciate your understanding regarding our holiday closure and apologize for any confusion caused by the automated responses. If you have any further questions, feel free to reach out to us at help@ezcontacts.com. We’re here to help!
Posted 1 year ago
Total scam. Teaser low price. Never received my contacts.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out and providing feedback. We’re sorry to hear about your experience and understand your frustration. We’d like to look into this matter further to ensure we can address your concerns. Please provide us with your order details, and we will investigate what happened with your contacts. Your satisfaction is important to us, and we appreciate the opportunity to resolve this.
Posted 1 year ago
If you close for a holiday. Plaster it on your website. Stop allowing orders. I placed an order for the wrong item. Tried to reach out to someone then found out you were closed.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your thoughts with us. We apologize for any inconvenience our holiday closure may have caused. We did post a banner on our website and sent out emails to notify customers of our upcoming closure. If you accidentally ordered the wrong item, we’re here to help you sort it out. Please contact us at help@ezcontacts.com with your order details, and we’ll assist you as soon as we can. We appreciate your understanding!
Posted 1 year ago
Very good quality!
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Posted 1 year ago
Always a pleasure & the best prices
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Posted 1 year ago
Prompt and professional service.
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Posted 1 year ago
I ordered contacts from this company and was very unsure if they were legit. The very first pair I used was damaged from the Right contact. I am not sure if these are inferior or rejects, but I should have known better. They were the least expensive, and I wonder why now. I just got them and they took the entire 7 days to arrive, and now that I have a problem, they have a notice that states they will be closed from 10/16 through 10/27/25. They also send me emails everysingle day, which is about the most annoying thing any company can do. I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns. I will file with the Better Business Board and the FTC/FDA about inferior products through the mail across State lines.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re sorry to hear about your experience with your order, and we’d like to look into this matter further. Please email us directly at help@ezcontats.com with your order details so we can assist you and address your concerns regarding the damaged contact. We understand your frustration with our holiday closure and the frequency of our emails. Your satisfaction is important to us, and we appreciate the opportunity to resolve this issue. Thank you for your understanding!
Posted 1 year ago
Horrible experience, still waiting on my order from over 2 weeks ago it has not been shipped. No way to contact anyone about my order. I just tried to call and they are closed for an entire week for a holiday? going to dispute this seems like a scam.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Found a pair of glasses I had tried in a local store for half the price. They fit well, and the bifocal area was placed well. I will definitely buy here again.
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Posted 1 year ago
I ordered the product Monday evening and paid the extra 8.95 cent for three-five day shipping hoping it would arrive for my wife's bday. As of Wednesday at noon the website says still not shipped. So even though the price was good I have been less than impressed on the shipping and probably won't order from here again
Helpful Report
Posted 1 year ago
HI there, Thank you for your review. We’re so sorry for the delay with your order, especially given the special occasion. We understand how important it is to receive your items on time. Your order is currently being prepped for shipment, and we’re doing our best to get it out to you as quickly as possible. We appreciate your patience, and we hope to provide a better experience in the future. If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding!
Posted 1 year ago
Very easy to navigate and place my order compared to some other websites. And this was the best price for the brand I ordered!
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Posted 1 year ago
Espectacular recomendado 100%
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Posted 1 year ago
I buying for more than a year and I love it thank you very much
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Posted 1 year ago
I forgot to confirm my order and called customer service was very helpful
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews