“Marcus and Oscar did an EXCELLENT job fitting our French Doors. Our existing wood trims around the old doors were reinstated. Great attention to detail, great workmanship and very friendly service. We had all our windows replaced by Fairco back in 2015 and they’re still as good as new. I highly recommend Fairco for quality doors & windows and workmanship.”
“Avoid, avoid, avoid. Front door would not close. Would not do anything for 7 days to fix. Taken time of work, did not show, no explanation, apology until i rang. Back door and window also jaming. Could not fit me in when asked, but could when asking for sales quote. Had to get locksmith out. Shocking customer service...”
Dear Mary,
Our records show your installation took place in November 2023. Our service department called you on the 7th of June to arrange a service call for the afternoon of the 12th of June. Due to unforeseen circumstances, the service engineer was unable to carry out the appointment. Our service team offered you the next available appointment, to be carried out during working hours, i.e. Monday – Friday 9-5pm. They stated that you wanted a call outside these hours.
We arranged and confirmed, both by telephone and email, for our service engineer to carry out the corrective action on the 18th of June. The service engineer called you 10 minutes before arrival and you explained you were travelling to the airport.
“Bad.Bad. Bad.
For customer service go anywhere else. We asked for someone to quote for all new windows and doors for our 5 bedroom house. They refused to even send anyone until we had chosen the type and colour. Now, the whole reason we wanted a quote was that we could decide on type based on the quote. There are plenty of companies -Senator- for example that came within 24 hours of our request for a quote.
We are kicking off our deep retrofit project so who needs a ignorant company unwilling to quote! As in Pretty Woman....big mistakes lads. Huge
So for any competent level of customer service. Go to any other window company.”
Dear Hailey,
Our records show that we received an online enquiry on Sunday 09/06. On the 10/06 at 10am we sent an email asking for the best time to call to understand your requirements.
On the 11/06 we received a reply to the email with no indication when was the best time to call. On the 11/06 we telephoned you and there was no voicemail service available, and we sent another email asking when the best time was to discuss the best type of product required.
On the 11/06 we received an email with no indication of a time of which best suited you to discuss your requirements. Instead, we received a questionnaire to fill out.
On the 12/06 we sent another email asking a suitable time to contact you and discuss your requirements for the project, before we would send a representative to your house. We received no response to the email.
“Ordered doors. Had to pay in full before installation. Doors badly fitted. Fixed but left gap at bottom. Another call-out. Finally doors would not even close! Open!! Now fixed again. I have no confidence in these overpriced doors. Management will not contact me! Marian in Donnybrook”
“Marcis and Oscar were fantastic. Arrived on time worked without stop until the job was done. Finished job to a high standard even saving window cills we thought would have to be replaced. Left the work site in perfect immaculate condition. They were very professional and polite.”
“Couldn’t be happier with the whole process of dealing with Fairco. They made everything so easy from pre sale to after dales service. Couldn’t recommend them enough.”
“We are really delighted with our Fairco French doors installed in January 2024. They look great, are low maintenance and provide us with great security and peace of mind. The installers did a wonderful job fitting them and finishing off the surrounds, not easy in a period house with no straight walls. It was a pleasure to deal with Fairco from the very start, from pleasant and helpful showroom staff and salespeople to expert surveyors and fitters. Every part of the process and the expected timeframes was explained to us at the beginning and everything happened according to schedule. We would not hesitate to recommend Fairco to our friends and neighbours.
Thanks so much to you all for such a great job.”
“We are very happy with the installation of the windows. Kevin and Jack were most helpful and very clear about the products, and Victor and the team were very good in the installation phase.
We have already recommended Fairco to our friends Michelle and Ger Dayman in Booterstown.”
“Paul was such a lovely guy. So professional and he did a great job. Delighted with my new hall door. I will be recommending Fairco to friends and family, thank you.”
“Many thanks for the installation of doors and windows at our home, superb quality and excellent customer services from first contact in sales to final fitting.”
“I am thrilled with my new sash windows. They are great quality and my house is so much more attractive from the outside.
They were installed quickly and the workman left no mess whatsoever. I thought the wallpaper around the windows would get damaged but that isn’t the case.
I wanted a specific colour which Fairco organised and I was happy to wait a few months to get what I wanted.”
