“I have had problems with both doors since they were installed in 2015
Currently my back door needs to remain locked as when we open it we cannot secure again. As a family of girls we contact my son to secure the door when we need to open it. Fairco have not seen fit to prioritise my issue and as a result my house has been left unsecured when I couldn't reach my son to come and lick the door.
Needless to say I am extremely unhappy with fairco and will not recommend to others
The fact I have had ongoing documented issues and continue to have is totally unacceptable given the price if the doors”
“After care customer service appalling, on the installation there was vent covers missing on the windows, still waiting for these to be done plus some of the windows when closing it is missing the locking system, when i rang fairco where i purchased them a staff member was so rude and hung up the phone would not recommend”
“Customer service team are some of the worst people I have ever dealt with fairco as a company have been out to fix my door 3 times in 4yrs due to parts failing and when I said I wasn't happy with this and didn't feel I should have to pay for recent fault as it was just outside warranty your customer service agent compared my front door lock to a car and said things fail if you didn't get your car serviced it would also fail .I have never heard anything like this before were you compare a door lock to a car which has prob close to 10thousand moving parts ignorent horrible attitude would never ever deal with your company again”
“Poor service (fitting - the earlier service was great). They fitted the door with a piece of soft wood underneath, which was inappropriate for use on the floor. They promised to come back and address several items, which they never did. Very disappointed with the service, but the door itself is great.”
“from start to finish my experience with Fairco was very positive. Paul was very helpful in our decisions noel and willie were brilliant, very clean and tidy in every step if the installation. Very friendly guys.”
“We had three windows and a back door fitted two weeks ago.
Looks really good and the finish to surrounding area excellent
Easy to close and lock.
The men who installed the windows did a great job. Really nearly finished.
Very good”
“From the first person we met when we went into the showroom in Terenue to the sales guy, the measuring guy, last fitter who left the house, whoever I spoke to on the phone or email with any queries I had, every person I encountered at Fairco was friendly, approachable, knowledgeable and reliable. The best customer service and the best service from a company I have possibly ever had. Have been telling everyone to go to Fairco. When I have the funds I will be back to get full set of windows. Thank you.”
“Great company, would have no problem at all in recommending Fairco to friends and family. From my initial contact with the sales representative, the engineer and finally the fitting crew who did a 1st class job in fitting All my windows and doors. Absolutely delighted...”
“I have recommended my neighbours and friends after getting windows & doors fitted in 2016 as I found Fairco to be very professional from start to finish. I was delighted to receive a €100 cheque from Dean as a Thank You.
Thanks Again Dean
Gerry Brennan”
“Moved into our new home and decided to get our windows replaced. Jack dealt with the whole process for us and was an absolute pleasure to deal with. Very happy with the product and service provided!”
“Had a new door installed .. the knocker was not put in centre of door..I said this to the guy who put it in and he insisted that it was..I didn’t bother arguing with him so I rang the office..They sent someone out and he agreed with me and tried fixing it .He said the lads didn’t put any washer on when putting on the knocker..I asked him to look at the lock as it kept sticking..He fixed the problem BUT the lock started sticking AGAIN and when I called them they said they could send somebody out to look but I’d have to pay….I was so disappointed with the after service as the door was never right and I told them that…I WOULD NOT RECOMMEND FAIRCO..
The lock is still sticking and getting worse..”
Hi, unfortunately, we have no record of your issue with our service team and your order ID "November 2020" is not valid. Please get in touch with service@fairco.ie or send us your details and we will help you resolve this issue.
“Door is 3 years old. Silver knocker and letterbox are rusting...not weatherproof or durable. Rang customer care.. didn't want to know..seemed well used to this issue.. said I could pay to get it replaced. Really disappointing as it was really expensive door and Fairco seem reputable.”
Dear Anne,
Our records show your installation was carried out on the 11th of January 2020. You contacted our office on the week of the 28th of August 2023 to discuss the replacement of the letter box and the door knocker. We offered to replace the items and explained there would be a charge.
“I am very pleased with the new windows and the efficiency of both the admin arrangements and the installation itself.
The fitters were excellent, did a great job, were timely, courteous and left the place spotless, well done to Reg and crew !”
“I just wanted to write and say thank you - Kevin came out at the end of last week and he sorted out the issue with the window there and then, it took him a while to get it the way wanted it, but he was brilliant, he persevered until it was just right.
Top class customer service from Fairco. Thorough. Detailed. Efficient. In Fairco, you do what you say you will do, that's been my experience from start to finish and it's very much appreciated.”
