“Door is 3 years old. Silver knocker and letterbox are rusting...not weatherproof or durable. Rang customer care.. didn't want to know..seemed well used to this issue.. said I could pay to get it replaced. Really disappointing as it was really expensive door and Fairco seem reputable.”
Dear Anne,
Our records show your installation was carried out on the 11th of January 2020. You contacted our office on the week of the 28th of August 2023 to discuss the replacement of the letter box and the door knocker. We offered to replace the items and explained there would be a charge.
“Installation date was changed at a very short notice to me , which put my whole product up in the air.
Health and safety was given as the reason which I do not believe.
The installer and his co worker were top rate. No complaints there.
Regards Alan Long”
